Mazda Mazda5 Complaints

412 consumer complaints on file.

#10330052May 12, 2010
STEERING
I WAS ABOUT TO PARALLEL PARK IN REVERSE AND THE POWER STEERING DIED. A LIGHT SHOWED UP ON THE DASHBOARD INDICATING THE SAME. BECAUSE IT WAS A BUSY STREET A BUNCH OF CARS AND BIKE RIDERS WERE BACKING UP BEHIND ME. I MUSCLED THE CAR INTO THE SPOT WITHOUT THE POWER STEERING. WHEN I SHUT THE CAR OFF AND RESTARTED IT, THE POWER STEERING WORKED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329916May 11, 2010
SUSPENSION:REAR
THE REAR SHOCKS ON MY 2007 MAZDA5 HAVE FAILED FOR THE SECOND TIME. THE FIRST TIME WAS IN THE 40,000 MILE RANGE. AT THE TIME I THOUGH IT WAS ONE SHOCK GOING BAD, AND IMPACTING AND CAUSING THE OTHER TO GO BAD AS WELL. BECAUSE I WAS OUT OF WARRANTY, I DID NOT RETURN TO MY MAZDA DEALER FOR REPAIR UNDER WARRANTY. ALSO I DID NOT GO TO THEM BECAUSE I FOUND A LOCAL GARAGE THAT PUT IN MAZDA ORIGINAL REPLACEMENTS AT A CHEAPER PRICE. HOWEVER, AT 89,000 MILES, MY REAR SHOCKS HAVE FAILED AGAIN! THIS IS BOTH DANGEROUS, AS THE REAR END IS UNSTABLE OVER BUMPY ROADS, AND VERY COSTLY TO DO EVERY 40 - 50,000 MILES. AS CAN BE SEEN IN YOUR OWN LISTING OF SEVERAL YEARS OF MAZDA5 COMPLAINTS, PROBLEMS WITH THE SUSPENSION, AND THE REAR SUSPENSION IN PARTICULAR, ARE COMMON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329246May 7, 2010
AIR BAGS:FRONTAL
2010 MAZDA 5 PASSENGER AIRBAG LIGHT STAYS ON INDICATING THE AIR BAG WILL NOT DEPLOY IN THE EVENT OF AN ACCIDENT. PASSENGER'S WEIGHT IS 99 LBS. MANUAL HAS 66 LBS AS MINIMUM WEIGHT TO ACTIVATE AIRBAG. MAZDA USA AND THE DEALER HAVE BEEN CONTACTED AND ATTEMPTS HAVE BEEN MADE TO RECALIBRATE THE SEAT WITHOUT SUCCESS. ANOTHER MAZDA 5 AND 2 MAZDA 3'S ON THE LOT REVEALED THE SAME ALLEGED DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329362May 7, 2010
STEERING
DRIVING 20-309 MPH ON THE 495 BELTWAY DURING RUSH HOUR ON WEDNESDAY, MAY 5TH AROUND 4 PM WHEN THE STEERING WHEEL OF MY NEW 2009 MAZDA 5 BEGINS TO LOCK. THE POWER-STEERING WHEEL LOCK SIGNAL TURNS ON AND HAD TO SLOWLY GET OFF THE BELTWAY. WE HAD TO TURN OFF THE CAR AND TURN IT BACK ON. THANKFULLY WE WERE NOT INJURED. WE DO NOT UNDERSTAND WHY THE STEERING WHEEL LOCKED AND WONDERING IF THERE WERE OTHER COMPLAINTS OUT THERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328734May 4, 2010
SUSPENSION
IN DECEMBER 2009 I WAS DRIVING BACK FROM ALLENTOWN AIRPORT AND WHEN I WENT OVER BUMPS THE BACK OF THE CAR SWAYED AND MADE A TERRIBLE KNOCKING NOISE. I TOOK IT TO THE MAZDA DEALER AND THEY SAID IT WAS THE FRONT BUSHING AND THE REAR TRAILING ARMS. THE CAR FELT VERY UNSAFE TO DRIVE, SO I HAD THEM DO THE WORK. THEY CHARGED ME 398.00 FOR A 45.00 PART. I'M STILL HAVING THE SAME ISSUE AND WHEN I CONTACT THE DEALER THEY TOLD ME THAT IT WAS PROBABLY BECAUSE ONE OF THE RIMS WERE BENT ON MY CAR! THIS IS NOT THE CASE. I HAVE DOWNLOADED A SERVICE BULLETIN FROM THE MAZDA SITE (NO 02-001/08). I BROUGHT THIS BULLETIN TO THEIR ATTENTION AND THEY SAID THEY DID NOT COMPLETE THIS WORK AND THAT I SHOULD BRING IN THE BULLETIN AND SHOW IT TO THEM. MY QUESTION IS IF THE BULLETIN SPECIFICALLY INDICATES THE PROBLEM THAT I REPORTED TO THEM ON DEC 2009, WHY DIDN'T THEY PERFORM WHAT WAS SUGGESTED ON THE BULLETIN? ALSO, NOT TO MENTION MY CAR IS NOT UNDER WARRANTY ANY LONGER.......I WILL NEVER BUY A MAZDA AGAIN. I'M BRINGING THE CAR BACK TO THEM ON 5/5/2010 AND I'LL KEEP YOU UPDATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328364May 1, 2010
STEERING
CAR WAS IDLING IN THE GARAGE FOR ABOUT 20 MINUTES, WHEN I WENT TO BACK IT OUT OF THE GARAGE THE STEERING RESPONSE WAS EXTREMELY HEAVY (E.G. NO POWER STEERING) AND THE POWER STEERING WARNING LIGHT ON THE DASHBOARD WAS ON. I DROVE WITHOUT POWER STEERING -- VERY DIFFICULT -- FOR ABOUT 10 MINUTES -- THEN CAME HOME, TURNED OFF THE ENGINE, AND LET THE CAR COOL. AFTER COOLING OFF THE POWER STEERING RETURNED AND THE WARNING LIGHT NO LONGER CAME ON. VARIOUS ONLINE FORUMS INDICATE THIS IS A PERSISTENT PROBLEM WITH MAZDA 3S AND 5S, AND THAT THE PROBLEM HAS OCCURRED TO MANY VEHICLE OWNERS WHILE DRIVING. MAZDA HAS ISSUED A TSB, BUT HAS NOT ISSUED A RECALL. SEE: [BEGIN TECHNICAL SERVICE BULLETIN] TSB: 06-002/09 2007-2009 MAZDA3 AND 2007-2009 MAZDA5 - HEAVY STEERING EFFORT WITH POWER STEERING MALFUNCTION INDICATOR LAMP ON AND DTC C1099 APPLICABLE MODEL(S)/VINS 2007-2009 MAZDA3 VEHICLES (NOT INCLUDING MAZDASPEED3) WITH VINS BELOW (PRODUCED BETWEEN APRIL 1, 2007 AND NOVEMBER 4, 2008) '2007-2008 JM1BK****** 742201 - 880507 '2008-2009 JM1BK****** 100002 - 251982 2007-2009 MAZDA5 VEHICLES WITH VINS JM1CR***** 155672 - 349055 (PRODUCED BETWEEN PRODUCED BETWEEN APRIL 1, 2007 AND NOVEMBER 4, 2008) DESCRIPTION SOME CUSTOMERS MAY FEEL THAT THE STEERING EFFORT IS HARD OR HEAVY WITH POWER STEERING MALFUNCTION INDICATOR LAMP ILLUMINATION AND DTC C1099 [ELECTRO HYDRAULIC POWER ASSIST STEERING (EHPAS)] STORED IN MEMORY. THIS PROBLEM IS CAUSED BY CONTAMINATION OF THE SYSTEM FROM SUCH THINGS AS CORROSION GETTING INSIDE THE POWER STEERING LINE, STICKING IN THE POWER STEERING PUMP, AND LOWERING THE REVOLUTION SPEED. THE SYSTEM THEN GOES INTO A FAIL SAFE FUNCTION. CUSTOMERS HAVING THIS CONCERN SHOULD HAVE THEIR VEHICLE REPAIRED USING THE FOLLOWING REPAIR PROCEDURE. [END EXCERPT FROM TECHNICAL SERVICE BULLETIN] I AM WRITING BECAUSE I FEEL THIS IS A MANUFACTURING DEFECT THAT MAZDA SHOULD BE REQUIRED TO REPAIR AT ITS EXPENSE, NOT THE OWNERS'. THANK YOU.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326898April 21, 2010
TIRES
TL*THE CONTACT OWNS A 2006 MAZDA MAZDA5. THE CONTACT NOTICED THAT THE SUMITOMO TIRES WERE WEARING THIN. THE DEFECTIVE TIRES WERE REPLACEMENT TIRES WERE MANUFACTURED BY SUMITOMO, SIZE P205/50/R17, AND THE DOT NUMBER WAS U2H4. THE TIRE LINE WAS NOT AVAILABLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TIRES WERE REPLACED AT LEAST FOUR TIMES. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED TO HAVE SOMEONE INSPECT THE VEHICLE. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER. THE CONTACT STATED THAT THE WEIGHT REQUIREMENTS WERE INCORRECT AND RELAYED THAT INFORMATION TO THE DEALER. THE CURRENT MILEAGE WAS APPROXIMATELY 29,000. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326680April 20, 2010
STEERING
I OWN A 2008 MAZDA 5 WITH JUST OVER 50,000 MILES ON IT. I TRAVEL IN SALES, SO I AM PUT QUITE A FEW MILES ON PER YEAR. IN THE PAST MONTH I HAVE EXPERIENCED 3 OCCASIONS WHERE UPON STARTING MY CAR, THE POWER STEERING LIGHT COMES ON AND THERE IS NO POWER STEERING. EACH TIME, I PUT THE CAR IN PARK AND RESTART AND THE LIGHT GOES OUT AND THE POWER STEERING RETURNS. HEAT SEEMS TO PLAY AN ISSUE IN THIS. ALSO, THE POWER STEERING WILL NOT RESET AFTER RESTARTING THE CAR UNLESS THE AIR CONDITIONING IS FIRST SHUT OFF. THERE IS A SECTION IN THE OWNERS MANUAL THAT ADDRESSES WHAT TO DO IF THE POWER STEERING LIGHT COMES ON AND THE POWER STEERING FAILS TO RESPOND. THIS WOULD INDICATE TO ME THAT MAZDA HAS SEEN THIS OCCUR. AS SOMEONE WHO WAS IN THE AUTOMOTIVE INDUSTRY FOR OVER 30 YEARS, I HAVE NO CLUE WHY A AUTO MANUFACTURER WOULD ADD ELECTRONICS TO A POWER STEERING SYSTEM. I HAVE CONTACTED MY LOCAL MAZDA DEALER AND THEY TOLD ME THAT THEY HAVE SEEN THIS PROBLEM BEFORE. APPARENTLY, IT COULD BE THE PUMP OR THE HOSES TO THE STEERING RACK AND NATURALLY THE WARRANTY ENDS AT 36,000 MILES. I KNOW PUMPS RUN OVER $ 650.00 WHICH DOES NOT INCLUDE LABOR. I AM 58 YEARS OLD AND HAVE NEVER HAD TO REPLACE THE POWER STEERING ON ANY VEHICLE, ESPECIALLY ONE WITH SUCH LOW MILEAGE. NEEDLESS TO SAY I AM NOT PLEASED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325537April 13, 2010
STEERING
2008 MAZDA5 LOST POWER STEERING WHILE DRIVING. PS LIGHT CAME ON. PULLED OVER AND TURNED CAR OFF. WAITED WITH ENGINE OFF FOR 30 MINUTES. PS RESTORED AFTER ENGINE TURNED BACK ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325024April 12, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2008 MAZDA5. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH. THE BRAKE PEDAL WAS APPLIED WITH EXCESSIVE FORCE AND THE ANTILOCK BRAKE SYSTEM FAILED TO ACTIVATE. THE VEHICLE CONTINUED TO ACCELERATE AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT SUSTAINED INJURY TO HIS RIGHT FOOT. THE VEHICLE WAS TOWED TO A BODY SHOP. THE ENTIRE FRONT END OF THE VEHICLE WAS DAMAGED. THERE WAS DEPLOYMENT OF THE AIR BAGS DURING THE CRASH. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WILL BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,143.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10324559April 8, 2010
STEERING
THE POWER STEERING ON THE MAZDA 5 FAILS - NO STEERING AND LIGHT COMES ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324192April 7, 2010
STEERING
TL*THE CONTACT OWNS A 2008 MAZDA5. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE IDENTICAL FAILURE OCCURRED EIGHT MONTHS AFTER THE FIRST OCCURRENCE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 3,000. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 15,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324198April 7, 2010
STEERING
WE WERE DRIVING FROM REAGAN AIRPORT TO KENSINGTON, MARYLAND. WHILE CHANGING LANES ON I-495, THE POWER STEERING GAVE OUT ON OUR MAZDA5 WITH 39K MILES ON IT. WE WERE ABLE TO DRIVE HOME WITH GREAT EFFORT. WE TOOK THE CAR TO THE MAZDA DEALERSHIP AND THEY KNOW ABOUT THIS PROBLEM, THAT IT IS TYPICAL FOR MAZDA5S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324033April 6, 2010
STEERING:HYDRAULIC POWER ASSIST:PUMP
TL*THE CONTACT OWNS A 2008 MAZDA 5. WHILE DRIVING AT APPROXIMATELY 10 MPH AND ATTEMPTING TO PARK, THE POWER STEERING LIGHT ILLUMINATED. THE DRIVER STATED THAT IT BECAME VERY DIFFICULT TO STEER AT THAT POINT. SHE WAS ABLE TO MANEUVER THE VEHICLE TO A SAFE AREA AND TURN IT OFF. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE SHE WAS INFORMED THAT THE FAILURE WAS CAUSED BY A DEFECTIVE POWER STEERING PUMP. HE CALLED THE MANUFACTURER AND COMMUNICATED THE FAILURE. THE CONTACT HAD PLANNED TO HAVE THE VEHICLE REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE 14,428.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322152March 25, 2010
STEERING
I WAS SITTING IN VERY SLOW MOVING TRAFFIC ON A SURFACE STREET, TRAVELED 1/4 MILE IN APPROXIMATELY A 45 MINUTE TIME SPAN. AS I TURNED RIGHT ON TO A NEW STREET I NOTICED THE STEERING BECAME VERY DIFFICULT. I IMMEDIATELY TOOK THE VEHICLE TO THE PARKING LOT TO MY LEFT. IT TOOK GREAT STRENGTH TO TURN THE WHEEL TO MAKE THE LEFT HAND TURN. I STOPPED THE CAR, CHECKED THE POWER STEERING FLUID. IT WAS AT PROPER LEVEL. I RESTARTED THE VEHICLE AND STILL NO POWER STEERING. AFTER SITTING FOR APPROCIMATELY 15 MINUTES. I RESTARTED THE VEHICLE AGAIN AND THE POWER STEERING HAD RETURNED. I HAD THE CAR TOWED TO THE DEALERSHIP. I AM READING SEVERAL REPORTS OF SIMILAR INSTANCES OF THIS OCCURRING IN THE SAME MAKE AND MODEL OF VEHICLE UNDER SIMILAR CIRUMSTANCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321173March 20, 2010
STEERING
2008 MAZDA5 WITH 55,000MI (90% HIGHWAY DRIVEN). WHILE DRIVING ABOUT 20 MPH IN TOWN THE STEERING WHEEL ALL OF A SUDDEN BECAME VERY DIFFICULT TO TURN AND I NOTICED THE STEERING FAILURE LIGHT ON THE DASHBOARD. PULLED TO A SAFE LOCATION AND CALLED MY DEALERSHIP. THE MECHANIC INDICATED THAT IT WAS A VOLTAGE TRIP AND IF I TURNED OFF THE CAR AND RESTARTED IT WOULD RESET AND WORK AGAIN. THE STEERING DID WORK AFTER I STARTED THE ENGINE AND I HAVE DRIVEN ABOUT 200 MILES WITH NO OTHER OCCURRENCE. ON FRIDAY I HAD MY OIL CHANGED AT THE DEALERSHIP AND WHEN I TOLD THEM OF THE PROBLEM THEY INDICATED THAT I WOULD HAVE TO REPLACE MY PUMP AND A LENGTH OF HOSE. WHY THE HOSE TOO? ITS 6,000MI OUT OF WARRANTY. AFTER SOME INTERNET SLEUTHING, IT SEEMS THAT THIS IS A VERY COMMON MECHANICAL FAILURE THAT MAZDA IS NOT DEALING WITH RESPONSIBLY. HARD TO IMAGINE THEY ARE NOT LEARNING FROM TOYOTA'S AND HONDA'S EXPERIENCE. THIS IS A HUGE SAFETY ISSUE ESPECIALLY IF THIS FAILURE OCCURS UNEXPECTEDLY ON THE HIGHWAY WHILE DRIVEN BY AN INEXPERIENCED DRIVER. NOT SURE ABOUT NOW BUT MANY OWNERS EARLIER IN 2010 WERE HAVING TO WAIT OVER 5 WEEKS TO GET A REPLACEMENT PUMP DUE TO A BACKORDER ISSUE. I CAN'T BELIEVE THAT MAZDA IS NOT PROACTIVELY DOING A VOLUNTARY RECALL. PLEASE INVESTIGATE THIS SERIOUS PROBLEM AND SUGGEST TO MAZDA THAT REPLACING THE FAULTY PUMPS UNDER AN EXTENDED WARRANTY IS GOOD FOR SAFETY AND GOOD FOR BUSINESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320931March 19, 2010
VEHICLE SPEED CONTROL
CAR WON'T MOVE FORWARD WHEN I ACCELERATE THE GAS PEDAL FOR A MOMENT THEN IT JUMP FORWARD AND BECOME DRIVABLE. THIS HAPPENED VERY OFTEN IN THE MORNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318049March 9, 2010
STEERING, ENGINE AND ENGINE COOLING
WHILE DRIVING 10 TO 20 MPH POWER STEERING FAILS FOLLOWED BY ALL ELECTRONICS FLASHING AND THEN BY CAR ENGINE DYING. CONTROL OF CAR IS VERY DIFFICULT AND DANGEROUS. POWER STEERING HAS FAILED ABOUT 20 TIMES ENGINE FAILURE ABOUT 10 TIMES. DEALER TOLD ME THEY FOUND HITS ON THE ONBOARD COMPUTER, WERE ABLE TO REPEAT THE PROBLEM AND EVENTUALLY TRACKED IT DOWN TO THE POWER STEERING. BUT HAVE FAILED TO FIND A PROBLEM. THEY NOW DENY ALL OF THIS. I QUESTION IF THE CAR IS SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318043March 9, 2010
POWER TRAIN:MANUAL TRANSMISSION
CLUTCH PEDAL STICKS TO FLOOR WHEN WEATHER IS COLD CAUSING DIFFICULTY SHIFTING AND OR GETTING VEHICLE TO MOVE. WHEN OUTDOOR TEMPS ARE BELOW 35F, CLUTCH PEDAL WILL STAY DEPRESSED UNTIL VEHICLE WARMS UP OR IS MANUALLY PULLED BACK UP WITH HANDS. PEDAL MAY STAY DEPRESSED WHEN ATTEMPTING TO DRIVE OR POP BACK UP ABRUPTLY CAUSING STALLS IN TRAFFIC, SPINNING THE TIRES OR OTHER DANGEROUS ACTIONS. PROBLEM IS CAUSING EXCESSIVE CLUTCH WEAR AND CHATTER, DAMAGE TO MOTOR MOUNTS AND TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318118March 9, 2010
EQUIPMENT ADAPTIVE/MOBILITY
FLOOR MAT FLIPS UP OVER CLUTCH AND BRAKE PEDAL SOMETIMES WHEN SHIFTING GEARS. CAN CAUSE ACCIDENTAL BRAKE APPLICATION WHEN SHIFTING GEARS. EYELET SECURING MAT TO FLOOR SEPARATES FROM MAT AFTER A FEW MONTHS OF USAGE. ALLOWS FLOOR MAT TO SHIFT FORWARD AND THE FRONT EDGE OF THE MAT CATCHES THE CLUTCH PEDAL. WHEN THE PEDAL IS DEPRESSED, THE MAT CATCHES THE PEDAL AND FLIPS UP OVER THE BRAKE AND CLUTCH PEDAL. PRESSING THE CLUTCH AGAIN WILL ALSO ENGAGE BRAKE. WHEN OPERATING VEHICLE ON FEB 25, 2010, TWO TIMES THE BRAKES APPLIED WHEN SHIFTING GEARS DUE TO THE MAT INTERFERENCE. THE SECOND TIME THE VEHICLE SKIDDED OUT OF A TURN AND DAMAGED THE FRONT RIGHT WHEEL AND TIRE WHEN HITTING A CURB. THE MAT WAS REMOVED TO PREVENT FURTHER PROBLEMS. VEHICLE WAS INOPERABLE AFTER INCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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