Lexus GS Complaints

337 consumer complaints on file.

#10664173December 14, 2014
ENGINE, SERVICE BRAKES, VEHICLE SPEED CONTROL
I WAS PULLING INTO A PARKING SPACE, DRIVING VERY VERY SLOWLY, ABOUT 1 OR 2 MPH, AND MY VEHICLE EXPERIENCED UNINTENDED ACCELERATION, BOLTING FORWARD VERY ABRUPTLY. I WAS ABLE TO STOP THE CAR BY APPLYING EXTREME PRESSURE ON THE BRAKE FOR A FEW SECONDS. THE DEALERSHIP REVIEWED THE CAR AND SAID THERE WAS NOTHING WRONG. THEY SUGGEST THAT I MIGHT HAVE STEPPED ON THE BRAKE AND ACCELERATOR AT THE SAME TIME, WHICH THEY DID TO REPLICATE THE EXPERIENCE. HOWEVER, NOW THAT I HAVE HAD OPPORTUNITY TO CONSIDER THAT, I DON'T THINK I COULD HAVE EFFECTIVELY PRESSED BOTH SIMULTANEOUSLY TO ACHIEVE THAT ABRUPT ACCELERATION. IF THAT WERE POSSIBLE, AND IT HAPPENS MOSTLY IN LEXUS AND TOYOTA, IS IT A DESIGN FLAW WHICH MIGHT ENABLE THAT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663218December 9, 2014
SERVICE BRAKES
CONTINUED PROBLEM WITH THE BRAKES LOUD GROWLING NOISE WHEN LIGHT FOOT PRESSURE IS APPLIED OR LET UP AND THE CAR IS STOPPED. WAS INFORMED BY THE DEALER THAT IS NORMAL FOR ALL NEW LEXUS MODELS. IT APPEARS TO ME THAT THE DEALER DOES NOT WANT TO ADDRESS THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651123October 29, 2014
VISIBILITY/WIPER
OVER SEVERAL YEARS THE REARVIEW MIRROR HAS BECOME DISCOLORED WITH RUST COLORED SPOTS AND STREAKS WHICH MAKE IMPAIRS VISIBILITY. THIS WAS DISCUSSED WITH THE DEALER MULTIPLE TIMES AND MOST RECENTLY CORPORATE; WHILE THEY ACKNOWLEDGE THE ISSUE THEY REFUSE TO ISSUE A RECALL OR REPLACE THE PART. IT IS A SAFETY ISSUE AND THE PROBLEM IS WELL DOCUMENTED AMONG OWNERS OF GS AND IS VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648646October 19, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
ENGINE CHECK, VSC AND VSC OUT LIGHTS REMAIN ON AFTER AUTO IS STARTED. REPLACED FUEL FILL CAP..NO HELP. VERY CONCERNED ABOUT FUEL OR FUME LEAKAGE AND LIFE THREATENING FIRES OR EXPLOSIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631415September 7, 2014
STEERING
STEERING RACK FAILURE REQUIRED REPLACEMENT. PROBLEM DISCOVERED PRIOR TO ANY POTENTIAL ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630272September 3, 2014
STRUCTURE:BODY, ENGINE, POWER TRAIN, AIR BAGS
IN THE PROCESS OF MAKING A U-TURN ON A PRIVATE NARROW STREET THE AUTOMOBILE RPM JUMPED FROM AN ALMOST IDLE CONDITION TO OVER 3000 RPM. EVERY EFFORT TO BRAKE THE CAR AND SHIFT TO NEUTRAL PROVED INEFFECTIVE WITHIN THE DISTANCE OF APPROXIMATELY 30 FEET. THE AUTOMOBILE JUMPED THE CURB AND STRUCK A LOW GARDEN WALL FORCING AN ENGINE STOP. THE AIRBAGS FAILED TO DEPLOY. MY ESTIMATE OF THE SPEED WHEN STRIKING THE WALL WAS 30 TO 35 MPH. I HAVE PICTURES WHICH SHOW THE BRAKE STREAKS AS WELL AS TOTAL DAMAGE SCENE. IN ADDITION A NEXT DOOR NEIGHBOR HEARD THE ENTIRE SEQUENCE OF EVENTS AND CAN VERIFY THE EXTENT OF THE BRAKING EFFORT. TO DATE LEXUS HAS STATED THAT IT WAS NOT AN AUTOMOBILE DEFECT. I AM LOOKING INTO APPROPRIATE LEGAL ACTION. THE 1999 GS300 IS IDENTIFIED AS A CANDIDATE FOR UNCONTROLLED ACCELERATIONS IN THE RECENTLY COMPLETE TOYOTA UNCONTROLLED ACCELERATION CLASS ACTION SUITE BUT MY EVENT IS CLOSED OUT DUE TO THE DATE OF OCCURRENCE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10617871July 31, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 LEXUS GS 350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V270000 (BRAKES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE DEALER INFORMED THAT THE PART WOULD NOT BECOME AVAILABLE UNTIL MID AUGUST OF 2014. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616283July 25, 2014
ENGINE
ON JULY 14, 2014, I WAS DRIVING AT 70 MILES PER HOUR IN THE MIDDLE LANE OF A BUSY INTERSTATE WHEN THE ENGINE OF OUR LEXUS GS 350 UNEXPECTEDLY SHUT DOWN. DESPITE HEAVY TRAFFIC, I WAS ABLE TO PULL OVER, WITHOUT INCIDENT, INTO THE MEDIAN EMERGENCY LANE WHERE THE CAR CAME TO A HALT. I CALLED THE DEALERSHIP AND WAS ADVISED BY THE SERVICE DEPARTMENT THAT IT WOULD HAVE IT TOWED TO THEM. I WAS ALSO INFORMED THAT NO LOANER VEHICLE WAS AVAILABLE. BECAUSE I WAS EN ROUTE TO PICK UP FAMILY ARRIVING SOON AT THE AIRPORT, I RESTARTED THE CAR AND WAITED SEVERAL MINUTES TO ENSURE THE ENGINE KEPT RUNNING. I WAS ABLE TO PROCEED, PICK UP FAMILY, AND RETURN. THE FOLLOWING DAY, THE DEALERSHIP PICKED UP THE CAR FOR EVALUATION. THE CAUSE OF THE ENGINE SHUT DOWN HAS NOT BEEN DETERMINED AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616126July 24, 2014
EXTERIOR LIGHTING
I NOTICED THE NEXT DAY AFTER I PURCHASE THE VEHICLE, THAT THE RIGHT HEADLIGHT WAS OUT BUT THE REST WERE ON. I CALLED THE DEALER AND TOLD THEM ABOUT THE PROBLEM AND THEY TOLD ME TO BRING IT IN. THE NEXT DAY THE LIGHTS WERE ON SO I DIDN'T TAKE IT BACK. SINCE THEN, IT HAPPENS EVERY TIME I TURN THE LIGHTS ON IN THE EVENING. I BOUGHT THE CAR WITHOUT AN EXTENDED WARRANTY, SO I DIDN'T TAKE IT BACK. SINCE THEN I HAVE PURCHASED AN EXTENDED WARRANTY THROUGH AN OUTSIDE COMPANY, BUT SINCE I HAVE SEEN THIS SAME PROBLEM ON SEVERAL CARS SIMILAR TO MINE, I DECIDED TO REPORT IT BEFORE I DECIDED TO PAY A DEDUCTIBLE OUT OF POCKET. IT'S NOT JUST THE RIGHT HEADLIGHT, SOMETIMES IT'S THE RIGHT, SOMETIMES IT'S BOTH AND THE FOG LIGHTS JUST STAY ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610208July 13, 2014
ENGINE
CAR IS HESITANT TO SPEED OFF. POWER TO END DIES DOWN AND PICKS UP CONSTANTLY. CAR WILL SPEED UP AND SLOW UP DOWN ON ITS OWN. ENGINE LIGHT REMAINS ON NO MATTER THE WORK THAT IS DOWN. VPN LIGHT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609212July 9, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 LEXUS GS 350. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE SURGED FORWARD AND REVVED UP WHILE THE BRAKE WAS DEPRESSED. THE CONTACT STATED THAT THE VEHICLE WAS PLACED IN NEUTRAL IN ORDER TO AVOID SURGING FORWARD. THE CONTACT MENTIONED THAT THE VEHICLE STABILITY CONTROL WARNING LIGHT ILLUMINATED A DAY BEFORE THE INCIDENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606229June 26, 2014
VISIBILITY:REARVIEW MIRRORS/DEVICES
REAR VIEW FAILURE TO HOLD UP IT HAS DARK SPOTS AND SCRATCHES INSIDE OF THE MIRROR CAUSING LACK OF VISIBILITY. I HAVE NOT BEEN IN ANY ACCIDENTS AND DO NOT WANT TO BE. I'VE REPORTED THIS TO LEXUS AND THEY HAVE DONE NOTHING TO CORRECT OR REPLACE DETERIORATING MIRROR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587777May 12, 2014
ENGINE
MY CAR HAD SEVERAL RECALLS ON IT I JUST RECENTLY STARTED GETTING MAIL ON THE RECALL I GOT THE FIRST LETTER IN FEB AND THE SECOND AT THE END OF MARCH AND IT HAD TO DO WITH 3 PARTS VALVE SPRING , ACTUATOR, VALVE VARIENT TIMING THE WEEK AFTER I GOT MY 2ND RECALL LETTER MY CAR JUST STOPPED WORKING WHEN I FILLED IT WITH GAS, BUT 2 DAYS BEFORE THAT I WAS DRIVING THEN VSC, ENGINE , ABS LIGHTS ALL CAME ON AND I LOST POWER WITH NO ACCELERATION ,I TOOK IT TO TOYOTA AND IT WAS DIAGNOSED AND I WAS TOLD I NEEDED THE RECALL ITEMS (3) REPLACED, I THEN WAS DIRECTED TO TAKE IT TO LEXUS AND THEY REFUSED TO HONOR THE RECALL AND THE PARTS THAT CAUSED MY CAR TO BREAK DOWN. THE RECALL PARTS WHICH THEY WONT REPLACE I WAS TOLD IT WAS OUT OF WARRANTY AND TO MANY MILES . SO I WAS TOLD I HAVE TO GET THE PARTS FIXED THAT WERE ON RECALL IN ORDER FOR THEM TO LOOK AT THE CAR I SPOKE TO CORPORATE MRS JUDY COMBS SHE ASKED BOBBY RAHAL IF THEY CAN ASSIST WITH GETTING MY CAR FIXED BECAUSE OF THE RECALL ITEMS AND THEY DECLINED INSTEAD I GOT A BILL FOR 5427.00 IF I WANTED IT FIXED. AND THE SERVICE GUY [XXX] TOLD ME THE REASON THE CAR BROKE DOWN IS BECAUSE OF THE RECALL ITEMS AND HE WOULD LOVE TO FIX IT BUT HIS MANAGER SAID NO. SO LEXUS REFUSED TO HONOR THE RECALL AND I HAVE TO GET MY CAR FIXED IN ORDER FOR THEM TO LOOK AT IT. I WAS SENT A INVOICE THAT SAID LEXUS THE CORPORATE OFFICE DECLINED TO HELP BUT IT WAS THE ACTUAL DEALER THAT DECLINED TO REPLACE THE RECALLED PARTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586234May 2, 2014
POWER TRAIN, ENGINE
THREE TIMES IN THE LAST WEEK I HAVE EXPERIENCE A DANGEROUS HESITATION IN ACCELERATING AT A LOW SPEED AFTER APPLYING THE BRAKES. NO MATTER HOW HARD I PRESS DOWN ON THE ACCELERATOR, THE CAR DOES NOT RESPOND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584193April 22, 2014
STRUCTURE:BODY, VISIBILITY:REARVIEW MIRRORS/DEVICES
THIS SERIES OF LEXUS APPARENTLY HAS A DEFECT OF THE INSIDE REAR VIEW MIRROR THAT CAUSE THE MIRROR INSIDE SURFACE TO CLOUD UP TO THE POINT OF BEING INOPERATIVE. MY UNIT BEGAN TO FAIL EARLY IN THE CAR'S LIFE BUT JUST AS THE WARRANTY PERIOD EXPIRED IT BECAME NEARLY USELESS. LEXUS NOR THE DEALER WOULD NOT COVER THIS SAFETY DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583338April 17, 2014
EXTERIOR LIGHTING
HEADLIGHT RANDOMLY GOES OFF WITHOUT WARNING. MANY OWNERS OF THIS MAKE YEAR AND MODEL HAVE HAD THE SAME PROBLEM. THIS SHOULD HAVE BEEN A RECALL. COST 1,500.00 TO FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578721April 15, 2014
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, ENGINE
2007 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO VEHICLE UNINTENDED ACCELERATION. *SMD THE CONSUMER STATED SHE EXPERIENCED SUDDEN ACCELERATION FOR 2 MILES, THAT TOOK THE VEHICLE FROM 60 MPH TO 85 PLUS MPH. DURING THE ACCELERATION PERIOD, SHE COULD NOT SLOW DOWN DESPITE TAKING HER FOOT OFF THE ACCELERATOR AND PRESSING THE BRAKE PEDAL REPEATEDLY. THE VEHICLE EVENTUALLY SLOWED DOWN ON ITS ON ACCORD AND DECELERATED. SHE WAS ABLE TO STOP THE VEHICLE. THE CONSUMER ALSO NOTICED THE TACHOMETER NEEDLE USUALLY REGISTERED BETWEEN 2000 AND 3000 RPM'S, BEGAN TO WIDELY FLUCTUATE BETWEEN 2000-6000 RPMS WITH NO CORRESPONDING CHANGE IN THE VEHICLE ENGINE SOUND. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578197April 8, 2014
EXTERIOR LIGHTING
I HAVE A LEXUS GS300 2006. THE LIGHTS HAVE BEEN SHUTTING OFF, TURNING OFF INTERMITTENTLY. IT IS USUALLY THE RIGHT SIDE BUT ALSO HAPPENS ON THE LEFT SIDE. YOU CAN FIX THE PROBLEM BY TURNING THE ON OFF SWITCH. HOWEVER IT WILL CONTINUE TO SHUT OFF RANDOMLY. THIS IS A SAFETY HAZARD AND NEEDS TO BE ADDRESSED. IT HAS BEEN HAPPENING FOR OVER A YEAR AND LEXUS DEALERSHIP SAYS TO REPLACE JUST THE BULB. THE BULB IS FINE, SOMETHING ELSE IS WRONG. OTHERS HAVE COMPLAINED AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567970March 8, 2014
WHEELS, STRUCTURE:BODY
I WAS DRIVING GOING HOME FROM THE STORE AND MY LOWER BALL JOINT FAILED AND DAMAGE MY WHEELS, FENDER AND DRIVER SIDE DOOR WON'T OPEN ALL THE WAY DUE TO THE DAMAGE ON THE FENDER. THANK GOD I WASN'T IN THE FREEWAY OR WITH MY KIDS WHEN THIS HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567878March 7, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY VEHICLE HEAD LIGHT FLICKERS ON AND OFF. WHEN IT FLICKERS OUT, IF YOU TURN THE LIGHT SWITCH OFF AND ON, IT TURNS THE LIGHT BACK ON. THE LIGHT MAY STAY ON OR FLICKER BACK OUT WITHOUT KNOWING. I HAD THE LIGHT BULB REPLACED, COSTING $275.00 THINKING THAT WAS THE ISSUE. WEEKS LATER, I WAS NOTIFIED BY A RANDOM PERSON THE SAME LIGHT WAS OUT. AGAIN, TURNING THE SWITCH ON AND OFF, ALLOWED THE LIGHT TO TURN ON, BUT LATER FLICKERING OUT AND ON. I TOOK THE VEHICLE IN TO LEXUS, THEY FIRST SAID IT SOUNDED LIKE THE LIGHT BULB WAS BURNING OUT, BUT LATER IDENTIFIED IT AS A COMPONENT INSIDE THE LIGHT HOUSING. TO REPAIR THIS, IS A COST AROUND $1,800.00 PARTS AND LABOR, PART IS ABOUT 1,350.00. AN ISSUE WITH UNSTABLE HEADLIGHTS WOULD BE A SAFETY ISSUE ON THE VEHICLE. I BELIEVE THE MANUFACTURE SHOULD HAVE TO RECALL A PART WHICH SHOULD LAST ON AVERAGE TO ANY OTHER VEHICLE ON THE HIGHWAY. THE COST TO REPAIR IT, MAKES IT EVEN MORE OF A SAFETY ISSUE, BECAUSE MOST PEOPLE WILL NOT REPLACE THE ENTIRE LIGHT ASSEMBLY, IF YOU CAN JUST TURN THE LIGHT SWITCH OFF AND ON TO START THE LIGHT WORKING AGAIN. WHAT HAPPENS ONE MINUTE THE LIGHT IS ON, THE NEXT IT IS OUT? LEXUS, SHOULD BE RESPONSIBLE FOR ENSURING THIS IS A STABLE COMPONENT OF THE LIGHT ASSEMBLY, NOT THE CONSUMER! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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