Lexus GS Complaints

337 consumer complaints on file.

#10875788June 22, 2016
SEATS
TL* THE CONTACT OWNS A 2014 LEXUS GS 350. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT WAS VERY UNCOMFORTABLE WHILE DRIVING AT VARIOUS SPEEDS, WHICH CAUSED THE CONTACT TO HAVE BACK PAINS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THE SEAT MAY NEED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872226June 2, 2016
ENGINE
TAKATA RECALL...MY 2006 LEXUS GS300 HAS 131,467 MILES & IS EXCESSIVELY CONSUMING OIL. I WAS TOLD BY LEXUS THAT THEY WANT TO DO A DIAGNOSTIC TESTS FOR $2300 TO TAKE THE ENGINE APART. THIS PROBLEM STARTED LAST YEAR AND IS WORSE NOW. THE LOW ENGINE OIL LIGHT COMES ON AFTER ONLY APPROXIMATELY 2,000 MILES. I HAD THE OIL TOPPED OFF & WENT BACK IN 1,000 MILES & THERE WAS HARDLY ANY OIL ON THE DIPSTICK. ON THE LEXUS FORUM, THIS SEEMS TO BE A COMMON PROBLEM WITH THE 2006 GS300 AND LEXUS NEEDS TO TAKE RESPONSIBILITY FOR ISSUES HAPPENING WITH THEIR VEHICLES. IF THE ENGINE WERE TO FAIL WHILE DRIVING THIS COULD BE DETRIMENTAL. THERE WAS SUPPOSEDLY A LETTER ABOUT OLD CONSUMPTION SENT OUT, BUT THEY NEVER CONTACTED ME WITH A LETTER OR AT THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864422May 11, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 LEXUS GS 350. WHILE THE VEHICLE WAS PARKED, THE HEADREST AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADREST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864005May 9, 2016
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 LEXUS GS350. DURING RAINY WEATHER OR WHILE THE VEHICLE WAS AT A CAR WASH, WATER WOULD LEAK INTO THE HEADLIGHT CASING. THE ISSUE CAUSED THE FUSES TO FAIL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE HEADLIGHTS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862105April 28, 2016
EXTERIOR LIGHTING
TAKATA RECALL HEADLIGHTS TURN ON AND OFF WHILE DRIVING IT HAPPENS THE WHOLE TIME THE LIGHTS ARE ON SOMETIMES THEY WON'T TURN BACK ON THERE IS TOO MANY COMPLAINTS FOR THIS NOT TO BE A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855590April 14, 2016
EXTERIOR LIGHTING
I ALSO HAVE A HEADLIGHT THAT HAS INTERMITTENTLY NOT WORKED. I RUN MY LIGHTS ON THE AUTO FEATURE. IN THE LAST 6 MONTHS, I HAVE NOTED THAT THE LEFT HEADLIGHT ONLY TURNS ON SOME OF THE TIME. I NEED TO CHECK IT, TURN THE LIGHTS OFF, THEN BACK ON TO GET IT TO WORK. HAPPENS ABOUT 20% OF THE TIME AND IS A SAFETY ISSUE. ABOUT 3 YEARS AGO, SOMEONE FOLLOWED ME INTO A STORE AND TOLD ME THAT MY LEFT HEADLIGHT WAS OUT. WHEN I LEFT AND TURNED THE CAR ON, THEN CHECKED THE HEADLIGHTS, THEY WERE WORKING. I NOW REALIZE THAT THIS IS WHEN IT STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850675March 21, 2016
STRUCTURE
TL* THE CONTACT OWNS A 2013 LEXUS GS 350. THE CONTACT STATED THAT THE START ENGINE BUTTON AND THE RADIO BUTTON WERE DEFECTIVE. THE BUTTONS WERE CLOSE TOGETHER, WHICH CAUSED THE CONTACT TO DEPRESS THE START ENGINE BUTTON AND SHUT OFF THE ENGINE WHILE DRIVING 35 MPH. THE CONTACT WAS ABLE TO MOVE THE VEHICLE TO THE ROAD SHOULDER AND RESTART THE ENGINE. THE DEALER ADVISED THAT THE ISSUE COULD NOT BE CORRECTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 24,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850406March 18, 2016
EXTERIOR LIGHTING
I HAVE A PROBLEM WITH A HEAD LIGHT GOING OUT INTERMITTENTLY, AND OCCASIONALLY BOTH BULBS AND WHAT APPEARS TO BE THE BACK BULBS TOO GO OUT LEAVING MY CAR COMPLETELY DARK, INTERIOR LIGHTS ARE SOMETIMES INCLUDED. A QUICK OFF/ON OF THE LIGHT SWITCH AND THE LIGHTS ARE BACK TO NORMAL. I WILL INTERMITTENTLY TURN MY LIGHTS OFF THEN BACK ON SO I CAN CONTROL THE DARKNESS. I LOVE MY LEXUS, BUT FEEL VERY UNSAFE IN IT, AS THE LIGHTS COULD GO DARK AND I CAN'T RESPOND QUICK ENOUGH OR ONCOMING TRAFFIC WILL NOT SEE ME AROUND A CURVE. I TOOK THE CAR IN A COUPLE OF YEARS AGO TO MY LEXUS DEALER, TOM WILLIAMS, AND THEY TOLD ME THE CAR BATTERY WAS WEAK AND CAUSING THE PROBLEM, SHORTLY THEREAFTER I DID REPLACE THE BATTERY, BUT THAT DID NOT SOLVE THE PROBLEM. WHEN I BRING IT TO LEXUS, THEY ONLY TEST IT DURING THE DAY. STILL DON'T KNOW WHAT THE PROBLEM IS. I RECENTLY HAD THE CAR IN FOR THE FUEL SYSTEM RECALL AND THEY RECHECKED AND SAID AGAIN THEY COULD NOT REPRODUCE THE PROBLEM, I FELT LIKE THEY WERE TELLING ME I WAS LYING. THE MOST RECENT INCIDENT OCCURRED WITH 102,000 MILES ON IT, BUT IT HAS BEEN HAPPENING FOR SEVERAL YEARS SINCE ABOUT 60,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845547March 8, 2016
STRUCTURE:BODY, VEHICLE SPEED CONTROL
CONTACT IS OWNER OF 2008 GS 350 LEXUS. WHILE ATTEMPTING TO TURN THE VEHICLE INTO A PARKING SPACE @ APPROXIMATELY 15 MPH -- THE VEHICLE ACCELERATED SUDDENLY ON IT'S ON WITHOUT WARNING. VEHICLE HIT AN EMBANKMENT & VEHICLE BOUNCED BACK/FORTH ON THE EMBANKMENT, CAUSING SUBSTANTIAL NECK PAIN FOR BOTH THE DRIVER AND PASSENGERS. PRESSING THE BRAKE PEDAL DID NOT STOP THE VEHICLE & THE AIRBAGS DID NOT DEPLOY. THE FRONT OF THE VEHICLE WAS DAMAGED BUT WAS ABLE TO DRIVE HOME SLOWLY. LEXUS DEALER WAS TOLD OF INCIDENT & RECOMMENDED TAKING VEHICLE TO A LOCAL TOYOTA DEALER WHO COULD FIND NOTHING WRONG WITH VEHICLE. TIME TO TRADE VEHICLES WITH A COMPETITOR.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10839362March 2, 2016
ENGINE
TL* THE CONTACT OWNS A 2007 LEXUS GS 350. AFTER TAKING THE VEHICLE TO THE DEALER TO BE REMEDIED PER NHTSA CAMPAIGN NUMBER: 13V395000 (ENGINE), IT WAS DIAGNOSED THAT ONE OF THE ENGINE VALVES WAS BENT. IN ADDITION, THE ENGINE'S ROCKER WAS FRACTURED AND BOTH THE VALVES AND ROCKER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838191February 25, 2016
EXTERIOR LIGHTING
PASSENGER SIDE HEADLIGHT INTERMITTENTLY STOPS WORKING WHILE IN MOTION AND/OR STOPPED. TRUSTED REPAIR SHOP SAID HEADLIGHT BALLAST IS BAD AND THAT THE DRIVER'S SIDE BALLAST IS STARTING TO MAKE NOISE AS IF IT IS GOING BAD AS WELL. THEY HAVE REPAIRED MANY LEXUS CARS WITH THIS PROBLEM. THIS IS A KNOWN ISSUE ON THIS YEAR, MAKE AND MODEL OF THE CAR. IN SOME CASES, DRIVERS HAVE HAD BOTH HEADLIGHTS SHUT OFF AT ONCE. LEXUS REQUIRES A COMPLETE HEADLIGHT ASSEMBLY TO REPLACE THE BAD BALLAST, A COST OF OVER $2500 FOR BOTH SIDES. GIVEN THAT THIS IS A KNOWN PROBLEM AND POTENTIALLY DANGEROUS SHOULD BOTH HEADLIGHTS SHUT OFF AT THE SAME TIME WHILE DRIVING AT NIGHT, I WAS SURPRISED TO FIND THAT THERE HAS NEVER BEEN A RECALL FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836773February 17, 2016
ENGINE
WHEN THE BRAKES ARE APPLIED WHILE IN DRIVE THE RPMS RANDOMLY INCREASE FROM 500 TO 1000 AND THE CAR INCHES UP UNLESS I APPLY MORE PRESSURE ON THE BRAKES. THIS IS USUALLY NOTICEABLE WHILE I AM IN THE DRIVE-THRU AT FAST FOOD RESTAURANTS WHILE WAITING IN LINE. WHILE WAITING FOR 5 OR SO MINUTES IT USUALLY OCCURS 2-3 TIMES. I RARELY NOTICE IT HAPPEN AT TRAFFIC LIGHTS AS THEY USUALLY DON'T LAST THAT LONG. IT HAPPENS AT LEAST A FEW TIMES A WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823128January 29, 2016
ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 LEXUS GS. WHILE REVERSING AT APPROXIMATELY 3 MPH, THE CONTACT STRUCK A POLE. THERE WERE NO INJURIES. THE VEHICLE STALLED AND WOULD NOT START AND THE CHECK HYBRID INDICATOR ILLUMINATED. THE VEHICLE RESTARTED AFTER 40 MINUTES, BUT THE WARNING INDICATOR WAS STILL ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND THE WARNING INDICATOR WAS NO LONGER ILLUMINATED. THE DEALER DIAGNOSED THAT THE HYBRID BATTERY WAS FAULTY AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10818197January 5, 2016
FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
LOW BEAM XENON HEADLIGHT ON DRIVERS SIDE INTERMITTENTLY SHUTS OFF. AT TIMES BOTH LOW BEAM HEADLIGHTS FLICKER AND SHUT OFF COMPLETELY CAUSING NO VISION AT NIGHT. WHEN THE LIGHTS ARE SWITCHED OFF THEN BACK ON THEY WORK ONCE AGAIN BUT USUALLY FOR A FEW MINUTES ONLY. ALSO, THERE'S ALWAYS A STRONG GASOLINE SMELL IN THE CAR, WHILE SITTING STILL. ONCE THE CAR IS IN MOTION, THE SMELL SEEMS TO GO AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789335November 9, 2015
ENGINE
AFTER HAVING THE CAMSHAFT TIMING GEAR REPLACED DUE TO THE RECALL, I NOTICED MY CAR WAS BURNING A LOT OF OIL BUT THERE WAS NO LEAK. MY CAR WOULD BE OUT OF OIL 1,800 MILE PRIOR TO ME NEXT OIL CHANGE AND I WOULD NEED TO ADD 2 QUARTS OF OIL TO MY CAR. WHEN I BROUGHT THE CAR IN TO BE LOOKED AT, I WAS TOLD THAT THERE WAS OIL SEEPAGE IN THE TIMING CHAIN AREA WHICH IS A $3,500 REPAIR. THE MORE I RESEARCH, THE MORE I'M FINDING THAT PEOPLE ARE STATING THIS IS RELATED TO THE RECALL PERFORMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788247November 4, 2015
SERVICE BRAKES
THE DESIGN AND FAILURE OF THE REAR BRAKE CALIPERS, THE REAR BRAKE CALIPERS CONSTANTLY RUST AND SEIZE MAKING THEM STICK AND CAUSE A SAFETY ISSUE BECAUSE THE BRAKES WILL LOCK AND START SMOKING. EVEN AFTER REPAIR THE BRAKES WILL SEIZE AGAIN AFTER A YEAR OR SOMETIME SOONER. IT IS A KNOWN DEFECT BY LEXUS BUT STILL NOT COVERED AS A RECALL/SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781124October 9, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2007 LEXUS GS 350. WHILE DRIVING 21 MPH, THE CONTACT CRASHED INTO A PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK, NECK, AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,800.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10779597October 4, 2015
UNKNOWN OR OTHER
THE REAR VIEW MIRROR IMAGE IS FADING WITH CRINKLE MARKS ON THE SURFACE OF THE GLASS OF THE MIRROR. I GARAGE MY CAR AT HOME AND WORK SO I KNOW THAT IT IS NOT THE SUN THAT CAUSED IT. I HAVE READ SOME OF THE SAME PROBLEMS WITH OTHER OWNERS OF THE CAR ON THE LEXUS BLOG. MANY HAVE CONTACTED THEIR LOCAL LEXUS DEALER AND WERE TOLD TO PURCHASE A NEW MIRROR WHICH COSTS ANYWHERE FROM $300 TO $700 OUT OF THEIR OWN POCKETS. CAN YOU HELP ME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776550September 25, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 LEXUS GS 350. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION. THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A GUARDRAIL BEFORE SPINNING OUT. THE SPEED OF THE VEHICLE EXCEEDED 100 MPH. THE DRIVER SUSTAINED INJURIES TO THE FACE AND THE FRONT PASSENGER SUSTAINED A LEFT KNEE INJURY. A POLICE REPORT WAS FILED AND MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000. UPDATED 11/06/15*LJ
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10760909September 2, 2015
SERVICE BRAKES
THE FRONT BRAKE HAVE BEEN MAKING A SQUIKY NOSE WHEN YOU PRESSED TO STOP THE CAR. I CALLED LEXUS FOR A POTENTIAL RECALL REGARDING THIS PROBLEM. LEXUS TALL ME IT WAS NOT ON RECALL FOR THIS ISSUE. FOR MONTHS WE KEPT TRYING TO FIND A SOLUTION FOR THIS PROBLEM WE COULDN'T UNTIL A WEEK AGO THE DEALER HAVE FINALLY ADMITED THAT THE ACTUATOR ASSEMBLY/ ABS BRAKE MODULE HAVE FAILED AND THAT SHOULD HAVE NEVER HAPPENED TO THIS COMPONENT OF THE VEHICLES AND ASK TO ME TO CALL LEXUS FOR A REMEDY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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