Kia Sorento Complaints

10,397 consumer complaints on file.

#11618721October 8, 2024
ENGINE
When we bought this car several years ago after a test drive, we left the lot and about 5 or 6 miles down the road it completely shut down. The dealership ( Smail Auto) fixed the engine so we thought. We were told not to mention anything about the engine problem to anyone or we would lose the car. We get it back and again does the same thing. Ever since that day our car has been down more than driven. We attempted to contact the dealership and nobody would reach back out to us. All the lights on the bashboard check tire, engine, gas light, etc are all on everytime this happen. Even now we attempted to get ahold of the dealership or even Kia and nobody has called me or my wife. The break downs happen on different dates. But the latest on happen 5/30/24
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618373October 7, 2024
ELECTRICAL SYSTEM
my car is completely in good working order but i want to send it to tyro and they say i have a problem with it SC249F TOW HH INSPECT/REPLACE +FUSE: DIO (NHTSA #22V703)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618414October 7, 2024
EXTERIOR LIGHTING
When in auto-mode, the headlights randomly just turn off while driving which is a huge safety risk. This has been happening randomly every once in a while since at least 2021. It seems to be happening more often now. Also, the taillights are randomly turning on at night when the car is off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618431October 7, 2024
ELECTRICAL SYSTEM, ENGINE
I was driving down an interstate when my check engine light came on and began to flash. The car then began to shake violently. I was able to pull it into a parking lot successfully. There was a smell & it felt hot. During my routine oil changes, the shop had notified me a couple of times that I had low oil. No low oil lights or any other warnings ever came on my dashboard to say I was having issues until that day. I had it towed to a local dealership on 09/29/2024z Local Kia dealership confirmed on 10/04/2024 that the whole engine needs replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618508October 7, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
Vehicle has LKA FCA and HBA error lights on. Dealer inspection found Active DTC C180508 LKAS Can-Signal error. C160649 ECU Software Error. CAN Line inspection found incorrect Can-Signal from Multifunction Camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618337October 6, 2024
POWER TRAIN
Vehicle engine set off a failure code P1326 and went into a full limp mode. This code is related to the knock sensor picking up the crankshaft pounding against the bearings. It is a known issue with the original engine small oil ports. Brought my vehicle to a Kia dealership and their diagnostic procedure was to replace the sensor and reflash the ECM. My problem is, ever since they did that, the knock sensor has not gone off and no codes are being generated. Engine is knocking worse than before. I believe they reset the parameters to a level that basically is making the knock sensor useless. They are buying time and mileage in hopes the engine out lasts the warranty. It is a manipulation of factory settings and fraud causing the consumer future issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618281October 5, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I was driving my 2018 Kia Sorento up a hill going about 40 mph. It suddenly lost power and I had to pull over. No lights showed up on the dash warning me anything was wrong. I was draining oil like crazy and it was all over the engine. I had it towed to a mechanic and then the dealership. A bolt from inside the engine blew and tore a hold in the valve and head gasket. That’s all I know now. I had purchased my vehicle pre owned certified, and Kia is not honoring the warranty even with extended warranties. This happened at 87,000 miles. I have seen other reports of Kia Sorentos having issues with their engines. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618101October 4, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2016 Kia Sorento. The contact stated while driving 60-65 MPH, the temperature gauge was fluctuating from Normal(N) to Hot(H) very quickly. The contact pulled over to the side of the road and allowed the engine to cool down. The contact had received a notification regarding an Extended Warranty coverage for the engine overheating and oil consumption. The dealer was notified of the failure and provided a fee for diagnostic testing. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the repair could not be covered due to the mileage on the vehicle. The failure mileage was approximately 181,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617826October 3, 2024
FUEL/PROPULSION SYSTEM
Oil consumption is astronomical. I have burned through 15 quarts of oil in 3,000 miles with no other obvious issues with the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617970October 3, 2024
EXTERIOR LIGHTING
While I was driving at night, my headlights would turn completely off. Sometimes it would happen when I turned my blinkers on, sometimes when switching from high to low beam, and sometimes totally randomly. Lights were set to AUTO at the time. It’s been extremely dangerous because most of the time I’ve been driving on dark county roads. Have not taken it to a shop yet was trying to self diagnose the problem first. Found information online that this has been a common occurance with Kia Sorentos. No warning lamps light up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617361September 30, 2024
UNKNOWN OR OTHER
2012 white pearl Kia sorento paint chipping and peeling off to reveal the bare metal below making it susceptible to rusting. It started on my hood and progressively got worse until I got the entire hood repainted. Now it is starting on the roof of my car and peeling off in big flakes. It continues to get worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616977September 28, 2024
UNKNOWN OR OTHER
While driving on the interstate my panoramic sunroof exploded glass flew out, and if the window had been open, it would’ve hurt the people inside. It sounded like a gunshot. My vehicle is currently at a dealership. We are trying to get Kia corporate to fix it because it was a window defect. Nothing hit my car it just explodes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616981September 28, 2024
AIR BAGS, POWER TRAIN, UNKNOWN OR OTHER
1. Air bag light has been on for over a year. Was checked at dealership, and was told there is a recall on sensor. 2. Power Train, unknown of what's going on. Riding down the road all of a sudden it stalls for a minute. It's a hard jerk, like it's not getting gas, or the transmission is out of sinc. This started about two years ago. Took it to my local repairman, and he said it was a warning in the tire wheel letting me know something was wrong in the wheel. They repaired it, and I had no more problems until recently. It is doing it again. A hard jerk when I'm driving. 3. Other, passenger front and rear and drivers side rear doors locked up and I could not open them. This happen about two years ago. Took car to a certified electrical repairman and it cost me a fortune to get repaired. The clips that lock and unlock doors had to be replace. The repair was very costly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616683September 26, 2024
SERVICE BRAKES, HYDRAULIC
The contact owned a 2013 Kia Sorento. The contact stated that after parking and turning the vehicle off, moments later flames and smoke were present coming from the engine compartment of the vehicle. The fire department was called to the scene and extinguished the flames. During the incident, the vehicle was destroyed and later towed away. The contact sustained a right-hand laceration while attempting to remove items from the vehicle. The injury did not require professional medical treatment. Police and fire report information was not available. The cause of the fire was not yet determined. The manufacturer and local dealer were notified of the failure. The contact indicated that VIN was included in the NHTSA Campaign Number: 23V652000 (SERVICE BRAKES, HYDRAULIC), and the recall had not been completed prior to the incident. The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 70,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11616747September 26, 2024
ENGINE
Check engine light came on after a weird sound clanked on start up. Error code p1c2d03 Was told it was a major transmission problem “Not related to the previous recall” I did trade the car in immediately due to being 3000 miles from home when it happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616520September 25, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Car won't start system doesn't recognize key. And when I use the other key ams drive the car doesn't recognize the key and keeps showing No key I'm vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616113September 24, 2024
ELECTRICAL SYSTEM
When the headlights are in auto mode, they turn off and on sporadically. There are times that the car is not even on and the light turn on and I have to manually turn the headlights off. This has been ongoing for months. I've reported the issue to before to the dealership but they could not find any malfunction. This morning, I was driving with my lights on (not auto mode), and when I would use the turn signal (left and right), the lights would turn completely off and come back on. This new problem has been occurring off and on for about a week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616273September 24, 2024
POWER TRAIN
The contact owns a 2016 Kia Sorento. The contact stated while attempting to leave the residence, the vehicle hesitated and shifted out of gear independently. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 22V612000 (Power Train). The manufacturer was not notified of the failure. The failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615997September 23, 2024
UNKNOWN OR OTHER, POWER TRAIN
WHILE PARKED ON A RESIDENTIAL STREET. I STARTED CAR AND PUT IT IN REVERSE. CAR WOULD NOT REVERSE WHEN I APPLIED GAS. I SHIFTED TO DRIVE. CAR WOULD NOT GO FORWARD WHEN I APPLIED GAS. REPEATED ATTEMPT TO REVERSE. NO MOVEMENT. SHIFTED INTO DRIVE AND AFTER APPLYING MORE PEDAL , ALMOST TO FLOOR, CAR LURCHED FORWARD. IN JUST ABOUT 30 MINUTES LATER CAR AGAIN WOULD NOT MOVE WHEN REVERSING. IT DID GO FORWARD IN DRIVE THE SECOND TIME. THE KIA DEALERSHIP HAS BEEN DEALING WITH A COMPLAINT REGARDING THE CAR GOING INTO LIMP MODE WHILE MERGING IN TRAFFIC ...AN ON GOING PROBLEM SINCE THE CAR WAS AT 25,000 MILES. THEY HAVE "RESET" THE TRANSMISSION ACCORDING TO A RECALL NOTICE BUT SAY THEY CAN NOT REPLACE TRANSMISSION WITHOUT A "CODE" THAT VERIFIES IT IS THE TRANSMISSION. THIS IS A NEW ISSUE BUT ALSO UNABLE TO PULL ANY CODES. THERE IS A DEFINITE SAFETY CONCERN WITH DRIVING THIS CAR. WHAT CAN I DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615824September 22, 2024
UNKNOWN OR OTHER
Headlights turn off by themselves at night
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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