Kia Sorento Complaints

10,397 consumer complaints on file.

#10512541May 17, 2013
ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING ALONG A STATE HIGHWAY WHEN MY CAR SUDDENLY LOST POWER. "ESC OFF" LITE UP ON THE DASH AS DID AN ANTI LOCK BRAKE LIGHT. I WAS ABLE TO COAST TO A SAFE PLACE ON THE SIDE OF THE ROAD. I SHUT THE CAR OFF AND TRIED TO RESTART IT TWICE WITH NO RETURN OF THE POWER. THE ENGINE WOULD RUN BUT DID NOT RESPOND TO THE ACCELERATOR. I SHUT THE CAR OFF AND CALLED FOR A TOW. WHEN THEY ARRIVED 45 MINS LATER HE STARTED THE CAR AND IT WORKED FINE EXCEPT THE ENGINE LIGHT WAS ON. I WAS THEN ABLE TO DRIVE THE CAR HOME. I HAD A MECHANIC CHECK THE CAR AND WAS TOLD ALL HE COULD FIND WAS A CODE THAT INDICATED THERE HAD BEEN SOME PROBLEM WITH THE ESC AND THAT THAT PROBLEM HAD SHUT THE GAS OFF TO THE ENGINE. HE RESET THE SYSTEM AND EVERYTHING SEEMED FINE FOR 5 DAYS OR ABOUT 260 MILES. THEN IT OCCURRED AGAIN IN A SITUATION OF INCREASED TRAFFIC. I WAS AGAIN ABLE TO SAFELY GET OFF THE ROAD AND AFTER WAITING ABOUT 10 MINS WAS ABLE TO RESTART THE CAR AND DRIVE HOME. I AM VERY CONCERNED THAT IF THIS OCCURRED AT A HIGHER SPEED I WOULD END UP IN AN ACCIDENT. I HAVE AN APPOINTMENT WITH THE KIA DEALER NEXT WEEK, BUT WILL BE DRIVING ON THE INTERSTATE TO GET MY CAR TO THEM. IT APPEARS THERE HAVE BEEN OTHERS WITH THE SAME PROBLEM. PLEASE ADVISE ME IF YOU ARE INVESTIGATING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512226May 15, 2013
ENGINE
TL* THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT STATED THAT WHILE TRAVELING 64 MPH, THE BOLT ON THE CRANK SHAFT SENSOR FRACTURED AND DETACHED, CAUSING DAMAGE TO THE ENGINE AND MOTOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 120,000. *TR UPDATED 07/31/13*LJ THE CONSUMER WAS INFORMED THE VEHICLE NEEDED A NEW ENGINE, DUE TO THE IDLE PULLEY BOLT FALLING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512267May 15, 2013
SEATS
2ND ROW SEAT DIFFICULT TO FLIP DOWN TO ACCESS 3RD ROW. LATCH DIFFICULT TO DISENGAGE. BEEN TO DEALER 3 TIMES IN THE PAST YEAR AND THEIR FIX WD40 ONLY LASTS A WEEK OR 2 AT BEST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512117May 15, 2013
POWER TRAIN, SEATS
I PURCHASED MY CAR ON MAY 8, 2012. APPROXIMATELY 2 MONTHS LATER, I BEGAN HAVING TROUBLE WITH A LOUD THUMPING NOISE IN THE FRONT END WHEN ACCELERATING. THIS THUMPING WAS MOST NOTICEABLE AT LOWER SPEEDS. I TOOK THE CAR BACK TO THE DEALER ON SATURDAY, JULY 21, 2012. I CALLED ON TUESDAY, JULY 24, 2012 AND WAS TOLD THAT THEY ARE STILL TESTING MY VEHICLE TO DETERMINE WHAT WAS WRONG. I FINALLY HEARD FROM THE DEALER ON THURSDAY, JULY 26, 2012, AND WAS TOLD THAT MY NEW CAR REQUIRED A NEW TRANSMISSION, THAT IT WAS ON ORDER AND MY CAR WOULD BE READY BY WEDNESDAY, AUGUST 1, 2012. MY VEHICLE WAS READY FOR PICK UP ON SATURDAY, AUGUST 4, 2012. THE CAR WAS RUNNING FINE. I HAD A REGULAR MAINTENANCE CHECK AT 5,477 MILES, OIL AND FILTER CHANGE, ETC., ON SATURDAY, SEPTEMBER 29, 2012. ON MONDAY, MARCH 4 2013, I AGAIN BEGAN TO HEAR THE THUMPING NOISE, NOT LOUD, BUT IT BECAME LOUDER AS THE WEEK PROGRESSED. I TOOK MY CAR BACK TO THE DEALER ON SATURDAY, MARCH 9, 2013, INFORMED MY SERVICE ADVISOR THAT THE THUMPING NOISE WAS BACK, AND THAT THE LUMBAR WAS NOT WORKING ON THE DRIVER'S SEAT. I WAS INFORMED THAT I HAD TO LEAVE MY CAR, SO THAT THE TECHNICIAN CAN LOOK AT IT ON THE FOLLOWING MONDAY. I RECEIVED A CALL ON TUESDAY, MARCH 12, 2013 AND WAS TOLD THAT MY CAR WOULD NEED A TRANSFER CASE, WHICH HAD TO BE ORDERED AND THAT MY CAR WOULD BE READY IN ONE WEEK. I RECEIVED A FROM THE DEALER ON WEDNESDAY, MARCH 20, 2013 INFORMING ME THAT MY CAR WAS READY TO BE PICKED UP, AND THAT THEY COULD FIND NOTHING WRONG WITH THE LUMBAR SUPPORT, AS THE TECHNICIAN TESTED IT AND COULD FIND NOTHING WRONG, AND THAT THE ROUTINE MAINTENANCE DUE AT THE TIME WAS ALSO PERFORMED HOWEVER, THERE IS STILL AN ISSUE WITH THE LUMBAR IN THE DRIVER'S SEAT, THE MOTOR WORKS, BUT THE LUMBAR BAR DOES NOT EXPAND OR CONTRACT FOR SUPPORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511848May 14, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2006 KIA SORENTO. THE CONTACT STATED THAT THE PASSENGER AIR BAG LIGHT ILLUMINATED WHILE THE FRONT PASSENGER SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO HAVE A DIAGNOSTIC PERFORMED WHICH LOCATED THE FAILURE AT OCCUPANT CLASSIFICATION SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V473000 (AIR BAGS). THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 90,000. UPDATED 06/18/13*LJ UPDATED 06/21/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511924May 14, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE VEHICLE SHIFTED INTO NEUTRAL INDEPENDENTLY AND WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 54,200. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511910May 14, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO STALL WITHOUT WARNING. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR DIAGNOSIS WHERE IT WAS ADVISED THAT THE TRANSMISSION AND TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 480. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511974May 14, 2013
POWER TRAIN
STABILITY CONTROL AND DOWNHILL ASSIST LIGHT CAME ON WHILE DRIVING. ONCE STOPPED, COULDN'T GET THE SHIFTER TO GO INTO PARK. HAD TO TURN VEHICLE OFF AND RESTART. ONCE I WAS FINALLY ABLE TO GET INTO PARK, THE LIGHTS CAME ON AGAIN AND I COULDN'T GET IT TO GO BACK INTO ANY GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511709May 13, 2013
ENGINE, STEERING
WAS DRIVING DOWN ROAD WITH MY SON WHEN MY CAR STARTED TO VIBRATE AND MAKE A HORRIBLE NOISE. THE WARNING LIGHTS ON THE DASH TURNED ON AND I LOST MY POWER STEERING JUST AS I WAS TURNING ONTO OUR STREET. I HAD THE VEHICLE TOWED TO AN AUTO SHOP AND BEFORE THEY LOOKED AT IT, THE OWNER TOLD ME THAT IT WAS THE CRANK PULLEY BOLT THAT SHEERED OFF. HE SAID ITS COMMON IN KIA SUV'S OF THAT TIME PERIOD! I WAS LUCKY TO BE ON A SIDE STREET AND NOT A HIGHWAY GOING FASTER BECAUSE THERE WAS NO WARNING TO THIS HAPPENING AND I COULD'VE EASILY LOST CONTROL. THIS DEFECT WILL EVENTUALLY CAUSE SOMEONE TO LOSE CONTROL AND BECOME INJURED OR KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511802May 13, 2013
WHEELS, TIRES
WHILE DRIVE AT SLOW SPEEDS OF ABOUT 5 TO 10 MPH THERE IS A TICKING/SQUEAKING FROM THE RIGHT FRONT. IT GOES AWAY AT HIGHER SPEEDS. I HAVE BEEN IN TO THE DEALER 4 TIME, REPORTED IT TO KIA CORP. AND THE REGIONAL OFFICE CALLED TO TELL ME THEY ARE AWARE OF THE NOISE, IT IS A PART ISSUE, THAT OVER 30% OF THIS MODEL MADE IN 2013 HAVE THE PROBLEM AND THEY ARE WORKING ON A SOLUTION. THAT WAS SEVERAL DAYS AGO. IF THEY KNOW THERE IS A PROBLEM THEN THEY SHOULD BE MADE TO RECALL THE CARS AND REPLACE THE PARTS IN QUESTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511022May 7, 2013
POWER TRAIN
AFTER 10 DAYS AND 500 MILES OF USE THIS NEW VEHICLE WAS EXHIBITING SIGNS OF TRANSMISSION PROBLEMS. WE NOTICED LOSS OF POWER, SHAKING ON TAKEOFF AND SIGNIFICANT NOISE COMING FROM THE POWER TRAIN WHILE DRIVING; THIS AFFECTED THE DRIVABILITY AND SAFETY OF THE VEHICLE. WE TOOK IT IN TO THE DEALERSHIP AND THEY INFORMED ME OF THE FACT THEY HAD TO REPLACE THE TRANSMISSION AND TRANSFER CASE BECAUSE IT WAS FAULTY. FOR SOME REASON THEY DID NOT PUT A NEW ONE IN THE CAR BUT RATHER A RE-MANUFACTURED ONE. (A REAL MYSTERY IF YOU ASK ME) THEY SAID IT WAS INDUSTRY STANDARD. BUT IT SOUNDS TO ME LIKE THEY ARE HIDING SOMETHING.I HOPE SOMEONE LOOKS INTO THIS BECAUSE WHILE WE ARE GLAD NOTHING SERIOUS HAPPENED. IT WAS SCARY FOR US SINCE WE HAVE 4 CHILDREN AT ALL TIMES IN THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511023May 7, 2013
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
STABILITY CONTROL AND DOWNHILL ASSIST LIGHT CAME ON WHILE DRIVING. WHEN VEHICLE WAS STOPPED, SHIFTER WOULD NOT GO PAST NEUTRAL. IN ORDER TO GET PAST NEUTRAL, HAD TO TURN OFF ENGINE AND RESTART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510653May 5, 2013
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
JAN.19,2013 MY 2008 KIA SORENTO STARTED TO LOSS POWER AND THE ENGINE LIGHT TURNED ON THE CAR STARTED TO SHAKE, THE DEALER FOUND THE VEHICLE SHOWN CODE PO300 ,VEHICLE MISFIRE AND IT BURNED PLUG ASSY-SPARK AND COIL ASSY-IGNITION. REPAIRS WERE DONE AT CITY KIA OF GREATER ORLANDO. SERVICES WAS GREAT. MARCH 7,2013 THE SAME INCIDENT AS ABOVE HAPPENED AGAIN THE REPAIR SHOP FOUND CAMSHAFT SENSOR CONNECTION ERROR, PERFORM PIN TENSION RECHECKED. I WAS TREATED BADLY, THEY STATED AT FIRST THEY DID NOT KNOW WHAT WAS GOING ON AND REFUSED TO OFFER ANY SITUATION. REPAIR WERE DONE WHERE I HAD PURCHASED THE VEHICLE IN 2/2011 WITH KIA WARRANTY. LOCATION ORLANDO KIA E.COLONIAL DRIVE.ORL FL.32817. ON MAY 4,2013 MY VEHICLE APPEARS TO HAVE THE SAME ISSUES AS ABOVE INCIDENTS WILL TAKE IT BACK TO DEALER ON E. COLONIAL DRIVE ON MONDAY 6,2013. HOPE THEY WILL HELP ME.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510638May 4, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TODAY I TOOK OUR 05 SORENTO IN FOR AN OIL CHANGE. IT CAME AS NO SURPRISE TO ME THAT DURING THE 20 POINT INSPECTION I WAS TOLD THE DRIVER'S SIDE HEADLIGHT DIDN'T WORK. THIS IS BEYOND RIDICULOUS AT THIS POINT. I HAVE ALREADY CHANGED BURNT OUT HEADLIGHTS A MINIMUM OF 5-7 TIMES NOW. I CAN'T EVEN KEEP UP WITH THE COUNT. LIKE MANY OTHER OWNERS I HAVE TRIED EVERY MAKE AND TYPE OF HEADLIGHT AND NONE OF THEM WILL LAST MORE THAN A FEW MONTHS. THIS RECENT SET WAS THE TOP OF THE LINE AND I HAD TO PAY $80 FOR THE TWO LIGHTS. STILL DON'T LAST. IT SEEMS THAT KIA KNOWS ABOUT THIS ISSUE BUT IS UNWILLING OR TOO CHEAP TO PAY HAVE THEIR ISSUE FIXED. I'M NOT THE ONLY OWNER WITH THIS PROBLEM. LOOK IT UP! THE CAR HAS OPERATED FINE OTHER THAN THIS BUT IT HAS BECOME A HASSLE AND IS VERY COSTLY REPLACING HEADLIGHTS EVERY FEW MONTHS! THIS WILL BE THE LAST KIA THAT I BUY UNLESS KIA STEPS UP AND FIXES THIS ISSUE. THEY HAVE A NEW WIRING HARNESS THAT CAN HELP/FIX THIS PROBLEM BUT OF COURSE OWNERS HAVE TO PAY FOR THIS OUT OF POCKET. STEP UP KIA OR ENJOY LOSING A CLIENT FROM HERE ON OUT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510048April 30, 2013
STRUCTURE, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
WAS HAVING MY TIRES CHANGED WHEN MECHANIC NOTICED A SIGNIFICANT AMOUNT OF ROT ON THE FRAME ON THE RIGHT SIDE REAR WHERE THE ARM CONNECTS TO THE FRAME. HIGH POTENTIAL FOR THE ARM TO PULL OUT OF FRAME WHICH COULD CAUSE A LOSS OF CONTROL OF THE VEHICLE. CAR STARTED RUSTING AROUND FENDERS AND ROCKERS 4 YEARS AGO. THIS FRAME ROT IS A STRUCTURAL INTEGRITY ISSUE. CONTACTED KIA AND SAID THAT DUE TO MILEAGE AND YEAR THAT IT WAS NOT THEIR ISSUE REGARDLESS OF THE 3 PREVIOUS CLAIMS I FOUND ON THE NHTSA SITE AND THE FACT THAT IT IS A MANUFACTURES DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509764April 27, 2013
STEERING, POWER TRAIN
SECOND FAILURE OF CRANK SHAFT PULLEY BOLT WITHIN 2 MONTHS OF IT BEING REPAIRED. DEALER ASSURED ME IT WAS FIXED PROPERLY ACCORDING TO THE MANUFACTURERS TSB. BOLT SHEARED OFF AGAIN AND ALL BELTS CAME LOOSE. 18 YEAR OLD FEMALE DRIVER, WHILE SLOWING TO TURN CORNER LOST POWER ASSIST STEERING, INCREDIBLY LUCKY TO BE ALIVE. LOUD CLUNK...THAT WAS THE HARMONIC BALANCER FALLING OFF THE VEHICLE. KIA FAILS TO ACKNOWLEDGE DESIGN FLAW IN THIS DANGEROUS, DANGEROUS VEHICLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509779April 27, 2013
ENGINE
THIS CONTACT IS REPORTING ABOUT 2013 KIA SORENTO. I WAS DRIVING SLOWLY AND I HEARD A NOISE. IT SOUNDED LIKE A RUBBING OR POPPING NOSE. I CALLED AND MADE AN APPOINTMENT. I ALSO COMPLAINED ABOUT THE STALLING I FELT WHEN I WAS DRIVING 20-30 MILES AN HOUR. THE MECHANIC STATED YES I NOTICED THAT BUT I THINK IT IS THE ECO SYSTEM WHICH SAVES GAS. I SAID CANT WE TURN IT OFF? HE STATED HE DID NOT KNOW. HE ORDERED THE PART (STRUT TOP BEARING) FOR THE POPPING SOUND, GAVE ME THE NOTE HE WROTE, AND IT DID NOT SAY A WORD ABOUT THE STALL..HOWEVER, WHEN I DROVE OFF THE LOT AND FIGURED OUT HOW TO TURN OFF THE ECO SYSTEM THE CAR STALLED WORSE, IT FEEL T AS IF THE CAR WAS HAVING ISSUES SHIFTING IN TO GEAR. THIS IS SO AWFUL, I AM PAYING 26,000 DOLLARS FOR THIS CAR AND IT IS MY FIRST CAR AND HERE I AM HAVING ISSUES ALREADY... IT ALSO FEELS LIKE IT IS VEERING TO SIDE TO SIDE WHEN I DRIVE IT, BUT THE MECHANIC STATED HE WAS NOT ABLE TO DUPLICATE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509351April 23, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHT AND DOME BULBS BURNS OUT VERY OFTEN, I SPEND MORE MONEY REPLACING BULBS THAN OIL CHANGE, OBVIOUSLY THERE IS AN ELECTRICAL PROBLEM ON THIS MODEL. PLEASE LET THEM FIX THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508983April 21, 2013
VISIBILITY:SUN/MOON ROOF ASSEMBLY
MY HUSBAND AND I WALKED OUT OF HOUSE ABOUT NOON TODAY (21APR13) AND MY HUSBAND LOOKED AT CAR AND SAID "WTF , LOOK AT CAR". SUN ROOF IS SHATTERED. WE ATTEMPTED TO CONTACT LOCAL KIA WHICH IS 32 MILES AWAY AND THEY ARE CLOSED. CONTACTED OUR INSURANCE COMPANY WHO CAN NOT HELP US OUT UNTIL KIA OPENS ON MONDAY AND THEY HAVE TO SEND US TO A DEALER THAT IS 75 MILES AWAY FROM US FOR THEM TO LOOK AT AND THEN DETERMINE REPAIR COSTS. I LOOKED ONLINE TO CHECK FOR RECALL AND AM STILL SEARCHING ALSO LOOKING TO SEE IF THIS IS AN ISSUE WITH ANYONE ELSE AND FOUND ONE ENTRY FROM 2010. NOT SURE HOW THIS HAPPENED TO A PARKED CAR SITTING IN DRIVEWAY WITH NO TREES AROUND OR LOOSE OBJECTS. HAVE OTHER VEHICLE IN DRIVE WITH NO DAMAGE SO RULED OUT RAIN. HOPING FOR FAIR WEATHER UNTIL WE CAN GET THE CAR TO DEALER (I HOPE IT WILL BE TOMORROW). HAVING A TODDLER WHO LIKES TO HAVE THE VISOR OPEN SO HE CAN LOOK OUT OF SUNROOF WINDOW AT SKY, THE FACT THIS SHATTERED , WHAT IF I HAD BEEN DRIVING AND IT SHATTERED WITH VISOR OPEN AND LITTLE ONE IN CARSEAT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508807April 19, 2013
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE STALLED TWICE WITH THE ILLUMINATION OF ALL OF THE WARNING LIGHTS ON THE INSTRUMENT PANEL. THE CONTACT SPOKE TO THE DEALER AND WAS TOLD THAT THE VEHICLE HAD ENGAGED INTO LIMP MODE. THE DEALER INSTRUCTED THE CONTACT TO WAIT 15 MINUTES AND THE VEHICLE WOULD RESTART AND RESUME NORMAL OPERATION. THE DEALER SUGGESTED CHANGING THE ECT ACTUATOR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,671 AND THE CURRENT MILEAGE WAS 30,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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