Kia Sorento Complaints

10,397 consumer complaints on file.

#11203183April 23, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THERE WAS NO OIL IN THE VEHICLE AND THE OIL WARNING INDICATOR NEVER ILLUMINATED. THE VEHICLE WAS TOWED TO KINGDOM KIA (2600 N ISHOP AVE, ROLLA, MO 65401) WHERE IT WAS DETERMINED THAT THE ENGINE NEEDED TO BE REPAIRED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 106,000. *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203184April 23, 2019
STEERING
THIS PROBLEM IS INTERMITTENT. IT USUALLY HAPPENS ON STRAIGHTAWAYS. I NOTICE IT USUALLY ON ROADS NOT IN THE CITY. IT IS AS IF THE STEERING LOCKS UP AND YOU HAVE TO FORCE IT WITH BOTH HANDS TO GET IT TO UNLOCK. THE PATTERN CANNOT BE REPEATED. I TOOK THIS PROBLEM TO THE DEALERSHIP ONCE AND THE MECHANIC SAID HE "TWEAKED" IT. HOWEVER, IT STARTED HAPPENING AGAIN. THE DEALERSHIP SAID THAT THEY HAVEN'T HAD ANY COMPLAINTS. THIS HAS HAPPEND ON MULTIPLE DATES AND I DON'T HAVE THEM LISTED BUT HAD TO PUT A DATE TO LOG THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203273April 23, 2019
EXTERIOR LIGHTING
WHILE DRIVING THE CAR AT NIGHT THE LIGHTS WILL GO OFF. WHILE DRIVING THE CAR IN BRIGHT DAYLIGHT THE CAR LIGHTS WILL TURN ON. THE LIGHTS ARE IN THE "AUTO" MODE. I HAVE VIDEO OF THE DAYLIGHT ISSUE BUT NOT THE NIGHT. BOTH CORPORATE AND DEALERSHIP NEEDS TO REPLICATE THE PROBLEM BEFORE THEY CAN "JUST CHANGE PARTS". WHAT IS IT GOING TO TAKE TO DO A RECALL? SOMEONE TO DIE AT NIGHT? AN ACCIDENT? THIS ISSUE HAS BEEN GOING ON MY CAR @ 40,000, THEN 51,000 AND NOW AT 62,000 MILES. THEY ARE CLAIMING NO LONGER A WARRANTY ITEM EVEN THOUGH IT HAS BEEN IN THERE DEALERSHIP. THERE IS NUMEROUS OF THESE COMPLAINTS OUT THERE, A RECALL OF THE K900 WAS COMPLETED FOR THE SAME ISSUE AND SAME YEAR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202799April 22, 2019
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
THIS VEHICLE WAS PURCHASED DEC 1 2018 AND THE KNOCK SENSOR FAILED ON THE TRIP BACK FROM THE DEALERSHIP. IT WAS REPLACED AND NOW APRIL 22ND 2019 LESS THAN 5 MONTHS LATER IT HAS FAILED AGAIN AND LEFT ME STRANDED. THE CHECK ENGINE LIGHT IS FLASHING AND THE VEHICLE IS STUCK IN LIMP MODE. THIS MODEL IS KNOWN FOR THIS PROBLEM AND SHOULD BE ADDED TO THE RECALL LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202845April 22, 2019
STRUCTURE:BODY
THE REAR DRIVER'S SIDE DOOR WILL NOT OPEN FROM EITHER THE OUTSIDE NOR THE INSIDE. THE VEHICLE WAS PARKED IN THE DRIVEWAY WHEN ISSUE WAS NOTICED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197364April 19, 2019
AIR BAGS, ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE ENGINE PRODUCED A LOUD KNOCKING NOISE WHEN THE VEHICLE WAS STARTED. ALSO, WHILE DRIVING 35-48 MPH, A DEER JUMPED OUT INTO THE STREET. THE CONTACT SWERVED AND CRASHED INTO A GUARDRAIL. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO FUCCILLO KIA (3900 STATE ST, SCHENECTADY, NY 12304, (518) 847-0800) WHERE THE MECHANIC STATED THAT THE CONTACT SHOULD HAVE THE VEHICLE SERVICED AT THE DEALER'S COLLISION SHOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO HAVE THE BODY DAMAGE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 50,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11202534April 19, 2019
STEERING
STEERING HAS A "STICKY" FEELING WHEN DRIVING NO MATTER THE SPEED. THE STEERING WHEEL FEELS HARD TO PULL IN EITHER RIGHT OR LEFT DIRECTION. THIS HAPPENS DURING CITY DRIVING AS WELL AS HIGHWAY DRIVING. CREATES CONSTANT OVER CORRECTION, WHICH HAS LED TO VEERING INTO ANOTHER LANE. THIS "STICKY" FEELING DOES NOT OCCUR WHEN THE STEERING WHEEL IS ALREADY IN A TURNING OR TURNED POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197094April 18, 2019
ELECTRICAL SYSTEM, ENGINE
TAKATA RECALL MY 2014 KIA SORENTO SUV AWD ENGINE IT RIED TO STALLED IN THE MIDDLE OF THE HIGHWAY ON ME AS I WAS DRIVING ON THE HIGHWAY AT 65 MPH AT THE EXIT IT STOPPED AT THE LIGHT. EVEN THOUGH I TOOK MY KIA IN THE DEALERSHIP TO HAVE A SOFTWARE UPDATED (KSDA) IN THE BEGINING OF THIS YEAR 2019. I WAS ALL MOST IN A CAR CRASH FROM THIS. BECASUE CARS ON THE HIGHWAY WERE COMING MY WAY TO GET OFF I WAS SO SCARED. I CALLED KIA DEALERSHIP. I WAS TOLD THAT MY TRUCK WAS NOT ON THE RECALL LIST. I KNEW IT WAS BECASUE MY TRUCK HAD ALL THE SYMPTOMS. I WAS TOLD TO DRIVE IT TO THE DEALERSHIP EVEN THROUGH I EXPRESS MY CONCERN THAT IT WAS SOMETHING WRONG WITH THE ENGINE I WAS STILL TOLD TO DRIVE THE TRUCK IN. THE PERSON ON THE PHONE DID NOT EVEN CARE I COULD HAVE BEEN IN A REALLY BAD ACCIDENT AS CARS WERE DRVING 65MPH. SO I ASKED MY HUSBAND TO TAKE IT IN. HE DID. KIA SAID THAT THEY WILL LOOK AT IT AND LET ME KNOW BY THE END OF THE DAY. DAY 1 NO ONE CALLED DAY 2 I CALLED KIAA TECH SAID SOMEONE WILL CALL ME MID AFTERNOON. AFTER DAY 2 NO ONE CALLED MID AFTERNOON OF DAY 2 SO ON DAY 3 I HAD TO CALL TO SEE WHAT WAS GOING ON THEN I WAS TOLD KIA WOULD REPLACE MY ENGINE WITH A BRAND NEW ENGINE NOT A REFURBUISED ENGINE. BUT I DONT THINK THAT WILL FIX THE PROBLEM.. I SAW THESE RECALLES MONTHS BEFORE THIS HAPPENED FOR OTHER SUV'S LIKE MINE. I LOOKED EVERYDAY ON THE WEBSITE STARTING IN JAN 2019 WITH MY VIN # NOTHING I AM CONCERN BECASUE AFTER RESERACH I NOTICED THAT EVEN THOUGH KIA FIXES THE PROBLEMS OF THE ENGINE IT STALKED AGAIN ON OTHER CUSTOMERS. I AM SO SCARED TO GET BACK IN THAT TRUCK. I ALSO HAD AN APPIONTMENT SCHEDULE TO FIX THE DOOR LOCKS DUE TO RECALL NOT UNLOCKING OR LOCKING ON THE RECALL WEBISTE BEFORE ALL THIS ENGINE STUFF. I MENTION THIS TO THE KIA TECH WHICH HE SAID DO NOT WORRY WE WILL FIXED THAT TOO..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197108April 18, 2019
AIR BAGS
MY VEHICLE STALLS AT TAKE OFF OFTEN AND ALSO MY HORN ONLUY SOUNDS WHEN I TURN MY STEERING WHEEL A CERTAIN POSITION . MY AIRBAG LIGHT REMAIN ON ALSO .THIS IS A VERY DANGEROUS SITUATION. THIS MALFUNCTION HAPPEN IN THE STREET ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197148April 18, 2019
STRUCTURE:BODY
DOORS ARE NOT OPENING FROM THE INSIDE NOR OUTSIDE. DOOR HANDLE BROKE ON ONE DOOR WHEN OPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197162April 18, 2019
SEAT BELTS
REAR SEAT BELTS DO NOT STAY LATCHED. I HAVE CAR SEATS INSTALLED WITH THE SEAT BELTS AND THE KEEP COMING UNDONE, WHETHER THERE IS A CHILD IN THE SEAT OR NOT. THIS HAS BEEN HAPPENING SINCE I PURCHASED THE VEHICLE, AT 167 MILES!! AM AT 417 NOW AND IT HAS HAPPENED AT LEAST 5 MORE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197235April 18, 2019
ENGINE
THE ENGINE FAILED TO START. THE VEHICLE WAS PARKED ON THE STREET DURING THE WORK DAY. THE VEHICLE WAS TOWED TO A KIA DEALERSHIP. WE WERE INITIALLY TOLD BY THE KIA DEALERSHIP THAT A NEW STARTER WAS NEEDED. ONCE INSTALLED THE DEALERSHIP SAID THE ENGINE CEASED. THE ENGINE ONLY HAD 88,299 MILES ON IT. THE MOTOR HAD TO BE REPLACED. THERE WAS NO INDICATION THAT SOMETHING WAS WRONG WITH THE ENGINE. ROUTINE MAINTENANCE WAS MADE TO THE VEHICLE. LUCKILY WE BOUGHT AN EXTENDED WARRANTY WE WE PURCHASED THIS USED VEHICLE AND THERE WAS NO OUT OF POCKET EXPENSE.HOWEVER YOU ARE AT THE WARRANTY COMPANY'S MERCY ON WHETHER OR NOT THE REPAIR IS COVERED. ALTHOUGH IT TOOK SOME TIME, WE WERE COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196954April 17, 2019
ENGINE
MY ENGINE STOPPED IN THE MIDDLE OF TRAFFIC AT A STOP LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196614April 16, 2019
ENGINE
VEHICLE HAS 75,000 MILES ON IT AND HAS STARTED TO STALL AT LOW IDLE TIMES. MOSTLY UPON START UP BUT HAS INCREASED TO STALLING OCCASIONALLY AT STOP LIGHTS. ENGINE LIGHT WILL COME ON CAR WILL RESTART AND SOMETIMES ENGINE LIGHT GOES OFF OTHER TIMES IT WILL STAY ON. HAS BEEN HAPPENING ABOUT 3 MONTHS NOW. HAD IT IN THE DEALERSHIP FOR FAULTY DOOR HANDLE WHICH IS A KNOWN PROBLEM BUT WAS NOT COVERED UNDER WARRANTY. HAD DEALERSHIP RUN DIAGNOSTICS WHICH OF COURSE I HAD TO PAY FOR AND THEY CLAIMED IT WAS READING A CPU ERROR AND THE BOARD SHOULD BE REPLACED $1,400. LOTS OF RECALLS ON THIS VEHICLE, DON'T SEE MYSELF BUYING ANOTHER KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196645April 16, 2019
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING ABILITY BECAME VERY LOOSE AND THE VEHICLE PULLED TO THE RIGHT. CAR ROCKS BACK AND FORTH AND MAKES QUICK MOVEMENTS FROM SIDE TO SIDE. THIS HAPPENS FROM 50 MPH UP TO 75-80 MPH. THIS CAUSES THE CAR TO BE EXTREMELY HARD TO CONTROL. THE CONTACT TOOK THE VEHICLE TO JIM SHORKEY KIA (10785 PERRY HWY, WEXFORD, PA 15090) WHERE IT WAS REPAIRED FOR FRONT ALIGNMENT FAILURES. NEITHER PLACE WANTED TO ADDRESS A STEERING ISSUE, NEITHER DEALERSHIP CHECKED THE STEERING HAD NEW BRAKE (FRONT) REPLACEMENT, ALIGNMENT, TIRE BALACNCE, INSPECTION AND NEW TIRES. AFTER $1,000 EXPENSE STILL RESOLVING THIS PROBLEM. THE FAILURE RECURRED ON APRIL 15, 2019 AND WAS CURRENTLY BACK AT THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,280. *TT CONSUMER STATED NO SUSPENSION PROBLEM- COULD NOT DETERMINE THE PROBLEM, IT SEEMS TO BE UNCLEAR. REPAIR AND SERVICE PERSONNEL SEEM TO THINK IT IS THE TIRES OR STEERING. THERE HAS BEEN AT LEAST 7 COMPLAINTS REGARDING STEERING PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196536April 15, 2019
ENGINE
THE ENGINE SEIZED UP. WE HAVE MADE REGULAR OIL CHANGES ON THE CAR. THERE WAS FOUND TO BE METAL SHAVINGS IN THE OIL, WHICH IS A MANUFACTURER DEFECT. IT IS 2012 WITH 88,861 MILES ON IT. IT WOULD NOT START SO WE HAD TO TOWED TO LIBERTYVILLE KIA DEALER. THE SERVICE CENTER SAID THAT THERE SHOULD NOT BE ANY METAL SHAVINGS IN THE OIL PAN WITH THE REGULAR SCHEDULED MAINTENANCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196580April 15, 2019
EXTERIOR LIGHTING
NIGHT TIME DRIVING IS DIFFICULT WITH THE HEAD LIGHTS. BRIGHTS ARE VERY BRIGHT AND WILL LIGHT UP 300+ FEET. NORMAL LIGHTS WILL LIGHT UP MAYBE 20FT. IT IS MAINLY CHALLENGING TO SEE WHEN THERE ARE NO STREET LIGHTS OR OTHER VEHICLES ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196096April 14, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FIRST WARNING SIGN WAS THE HEADLIGHT, LOW BEAMS, AND ALL INTERIOR ELECTRONICS WOULD SHUT COMPLETELY OFF FOR ABOUT 2 SECONDS RANDOMLY WHEN THE TURN SIGNAL WAS USED. NEXT THE DRIVER SIDE HEADLIGHT, LOW BEAM, WENT OUT WHEN REPLACING THE BULB THE REPLACEMENT BULB WORKED UNTIL THE BULB WAS PLACED IN THE SOCKET. AFTER CLEANING THE SOCKETS TO CREATE A BETTER CONNECTION, STILL NOTHING WORKED. I SWITCHED BULBS FROM DRIVER TO PASSENGER TO SEE IF THE BULB WOULD GET A GOOD CONNECTION ON THE PASSENGER SIDE AND NOW NEITHER LOW BEAM HEADLIGHT WORKS. THIS IS A LIGHT SWITCH ISSUE THAT WAS RECALLED FOR 2012-16 KIA SORENTO'S BUT I'M HAVING THE SAME ISSUE IN A 2011.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196113April 14, 2019
ENGINE
WHILE DRIVING ON THE EXPRESSWAY AT NIGHT, MY CAR LOST ACCELERATION. NO WARNING AT ALL !!! THE CAR COMPLETELY STOPPED BEFORE MAKING IT COMPLETELY TO THE SHOULDER. I HAD TO GET MY CAR PUSHED BY ANOTHER CAR TO AVOID A MAJOR ACCIDENT OR FATALITY. I LEARNED AFTER TOWING MY CAR TO A REPAIR SHOP THAT THERE WAS A RECALL THAT I WASN'T INFORMED OF AND MY MOTOR HAS TO BE REPLACED. THANK GOD HE SENT ANGEL'S TO PROTECT US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195864April 12, 2019
ENGINE
THE ENGINE BEGAN CONSUMING NOTICEABLE AMOUNTS OF OIL AROUND 80,000 MILES. CONFIRMED NO LEAKS OR DEFECTS WHERE PRESENT WITH MECHANICS & DEALERSHIP. AT 100,00 MILES THE ENGINE BURNS OFF 4-5 QUARTS IN LESS THAN 1000 MILES. THIS REQUIRES CONSTANT MONITORING, RISK OF ENGINE FAILURE, & HIGH COST OF MAINTENANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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