Kia Sorento Complaints

10,397 consumer complaints on file.

#11204873April 30, 2019
ENGINE
I BROUGHT THE CAR INTO DEALERSHIP SERVICE DEPARTMENT FOR AN ISSUE WITH THE HEAT. THE HEAT WAS NOT WARMING THE CAR CONSISTENTLY DURING THE WINTER MONTHS, AND BY THE END WAS NOT WORKING AT ALL , ALSO HAD EXPERIENCED OVERHEATING APPROXIMATELY THREE TIMES WITHIN THE WEEKS BEFORE I BROUGHT IT IN. I WAS TOLD BY THE SERVICE DEPARTMENT THAT I NEEDED A NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204344April 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SHUT DOWN AND ALL THE INSTRUMENT PANEL INDICATORS, INCLUDING THE CHECK ENGINE INDICATOR, ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE BLEW UP AND NEEDED TO BE REPLACED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204404April 29, 2019
AIR BAGS, SUSPENSION
MY AIRBAG LIGHTS GOING ON AND OFF WHEN IT WANTS TO , SOMETIMES WHEN STARTING IT WILL STAY ON , OR YOU WILL DRIVING IT WILL COME ON , WHEN YOU TURN THE WHEEL IT COMES ON, ALSO MANY TIMES BEEN REPORTED TO DEALER A POPPING NOISE GOING ON, DEALER SAYS THEY CANT FIND ISSUE '..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204508April 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 30 MPH, THE VEHICLE STALLED IN THE MIDDLE OF TRAFFIC AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO RUSS DARROW MAZDA (3520 108TH STREET, GREENFIELD, WI 53228, (888) 698-9960), BUT WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEE. THE DEALER STATED THAT THE ENGINE NEEDED TO BE TAKEN APART TO LOCATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 152,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204629April 29, 2019
ENGINE
ENGINE IS CONSUMING A LARGE AMOUNT OF OIL. WE HAD TAKEN THE CAR INTO THE DEALER TO CORRECT A RECALL AFFECTING THE ENGINE OIL. THE DEALER SERVICED THE VEHICLE, THEN THE VEHICLE STARTED BURNING OIL. WE TOOK IT TO A DIFFERENT DEALER WHO REFERRED US TO THE CONSUMER AFFAIRS DEPARTMENT. CONSUMER AFFAIRS SENT IT TO THE ESCALATION DEPARTMENT. THE ESCALATION DEPARTMENT RECOMMENDED THAT WE GO TO A JUNK YARD AND GET A USED ENGINE. THEY TOOK NO RESPONSIBILITY. WE HAVE KEPT THIS CAR SERVICED BUT WE WERE TOLD BY THE DEALER THAT THE CAR NEEDS A NEW ENGINE TO THE TUNE OF $9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204240April 28, 2019
ENGINE
WHEN DRIVING VEHICLE FOR MORE THAN 30 MINUTES, ENGINE BEGINS TO OVERHEAT. VEHICLE IS FINE WHILE DRIVING BUT WHEN WAITING AT STOP SIGN OR RED LIGHT ENGINE BEGINS TO OVERHEAT RAPIDLY. ALSO, WHEN DRIVING UPHILL SAME ENGINE HEATING PROBLEM OCCURS. AFTER ENGINE STARTS OVER HEATING FROM ISSUES MENTIONED ABOVE PROBLEMS WORSEN, AFTER WARDS ISSUES EXTEND TO ENGINE OVER HEATING WHILE DRIVING IN CONSTANT SPEED OR C CRUISING AT SAME SPEED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204088April 27, 2019
POWER TRAIN
CAR SLOWS AND STALLS AND RPMS DROP TO ZERO WHEN DRIVING ON HIGHWAYS AND SITTING IN THE DRIVEWAY. CAR WILL RESTART AT SOME POINT BUT NOT RIGHT AWAY EACH TIME. THIS HAS HAPPENED ABOUT 8 TIMES SINCE JANUARY 2019. CHECK ENGINE LIGHT COMES ON SOMETIMES. ALL EVIDENCE POINTS TO SC106, BUT MY VIN ISN'T INCLUDED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204132April 27, 2019
STRUCTURE:BODY
DOOR LATCH PROBLEM, WON'T OPEN FROM INSIDE, AND THEN WON'T OPEN ON OUTSIDE. IT HAS BEEN A LOT OF PROBLEMS WITH THIS KIA, FOUND A LOT OF PEOPLE HAVE SAME ISSUES. YOU UNLOCK THE DOOR AND DOOR LATCH WON'T UNLOCK THE DOOR . IT WILL NOT OPEN. SO YOU HAVE TO GO OUTSIDE TO OPEN . THE SECOND SIMILAR PROBLEM. DOOR UNLOCKED, BUT YOU CAN'T OPEN THE DOOR, THIS SAME ISSUES HAPPENED ON DRIVER'S SIDE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204136April 27, 2019
STEERING
STEERING HAS A "CATCH" OR "STICKINESS" AT CENTER. CAUSES OVER CORRECTING AT HIGHWAY SPEED. THE HIGHER THE SPEED, THIS STICKINESS INCREASES. UNABLE TO MAINTAIN STEADY LANE POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203858April 26, 2019
ENGINE
THE ENGINE STARTED MAKING NOISE AND LOCKED UP, CHECKED WITH KIA ON RECALLS DUES TO I'VE SEEN SO MANY, AND AFTER TRYING TO FIND ONE AT MANY ENGINE SHOPS, THEY HAVE NONE AT THE TIME BECAUSE THEY SAID THEY WERE IN HIGH DEMAND RIGHT NOW. THE 2.4 IS FAILING, AND THE ONLY RECALL IS ON THE 2.4 TDI, BUT I HIGHLY BELIEVE KIA HAS TO BE AWARE OF THIS. MOTOR LOCKED UP WHILE DRIVING ON THE INTERSTATE AND ALMOST CAUSED ME TO BE REAR ENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203928April 26, 2019
ENGINE
TL* THE CONTACT OWNS A 2003 KIA SORENTO. THE CONTACT STATED THAT THE RPMS WOULD NOT GO OVER 4,000 AND SMOKE APPEARED FROM THE ENGINE. THE CONTACT STATED THAT THE SPEED WOULD NOT EXCEED 40 MPH AND THE ENGINE WAS DRAINING THE OIL. THE VEHICLE WAS TAKEN TO PEAK KIA (5077 S WADSWORTH BLVD, LITTLETON, CO 80123, (303) 904-7800) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED AN OIL CHANGE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO CALL THE DEALER. THE FAILURE MILEAGE WAS 56,300. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203811April 25, 2019
STEERING, SUSPENSION
MY 2014 KIA SORENTO STARTED HAVING AXIL PROBLEMS JUST RECENTLY. I AM WELL AWARE THAT THIS WAS A PROBLEM WITH FRONT WHEEL DRIVE AND THEIR WERE RECALLS OF THAT SAME YEAR MAKE AND MODEL. MINE IS AWD AND THIS SHOULD BE INCLUDED AS THIS ONLY STARTED HAPPENING AT 60K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203312April 24, 2019
ELECTRICAL SYSTEM, ENGINE
THE VEHICLES ENGINE JUST STALLS OUT AND SHUTS COMPLETELY DOWN. KIA KEEPS SAYING CAMSHAFT SENSOR BUT YET THEY HAVE REPLACED IT THREE TIMES IN THE PAST 2 MONTHS. IT'S THE ENGINE AND IT'S NOT SAFE!! I'VE READ MANY REPORTS ON THIS HAPPENING TO OTHERS. I WAS DRIVING DOWN THE HIGHWAY AND IT JUST STALLED OUT. I HAD TO SHUT THE CAR OFF AND RESTART IT AND IT KEPT HAPPENING. THIS IS NOT SAFE! I HAVE THREE CHILDREN WITH ME AND I JUST ABOUT GOT HIT BY A SEMI. LAWSUIT IN THE MAKING. THIS NEEDS TO BE RECALLED ASAP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203416April 24, 2019
STRUCTURE:BODY
THE RETRACTABLE SUNROOF SHATTERED WITHOUT WARNING AS I WAS DRIVING ON THE HIGHWAY WITH MY CHILD. THERE WERE NO PRIOR WARNING SIGNS OR DAMAGE. THE GLASS FELL IN ON US, MOSTLY MY DAUGHTER IN THE BACK SEAT. THE SERVICE MANAGER AT THE KIA DEALER ACKNOWLEDGED THAT THIS HAD HAPPENED TO OTHER VEHICLES, BUT SAID THERE WAS NOTHING THEY COULD DO SINCE KIA HAS NOT ISSUED A RECALL YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203460April 24, 2019
ENGINE
MY CAR WAS IN PARK IDLING AND THE ENGINE SUDDENLY STOPPED. I WAS ABLE TO GET IT RESTARTED AND STARTED TO DRIVE HOME AND IT FELT LIKE IT WAS GOING TO DIE. I APPLIED PRESSURE TO THE GAS PEDAL AND THERE WAS NOTHING AND COULD NOT STOP. THE ENGINE DIED WITH NO LIGHTS OR ANY WARNINGS ON. I HAD TO HAVE CAR TOWED TO LOCAL MECHANIC DUE TO THE DEALERSHIP BEING 50 MILES AWAY. HE LOOKED AT IT AND STATED THAT IT WAS DUE TO INTERMITTENT ENGINE STALL, THAT IT SHOULD FALL UNDER KIA RECALL AND THAT I NEEDED TO GET IT TO DEALERSHIP. HE TRIED TO CONTACT A LOCAL DEALERSHIP AND WAS NOT ABLE TO TALK WITH ANYONE. HE STATED I NEEDED TO GET IT TO A DEALERSHIP. I HAD IT TOWED TO DEALERSHIP TO BE LOOKED AT. IT WAS PUT ON DIAGNOSE, SCANNED WITH NO CODES COMING UP. HE STATED THEY DROVE IT FOR AWHILE AND NOTHING HAPPEN, CANNOT DIAGNOSE IT. THIS IS THE THIRD TIME THAT I HAD TO HAVE IT TAKEN TO DEALERSHIP FOR THIS REASON AFTER THE ENGINE WAS REPLACED (UNDER THE RECALL AS WELL) AND I CANNOT GET ANYWHERE WITH IT. I AM AFRAID THAT IT WILL STALL WHILE DRIVING ON THE HIGHWAY WITH MY GRANDBABIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203490April 24, 2019
STRUCTURE:BODY
THE PASSENGER SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. YOU CAN REACH ACROSS THE INSIDE OF THE CAR AND OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203574April 24, 2019
ENGINE
RECEIVED A NOTICE FOR AN UPDATE TOOK THE VEHICLE IN FOR SERVICE BECAUSE WE WERE GOING TO CALIFORNIA FOR X-MAS AND WANTED TO MAKE SURE THAT MY CAR WAS IN GOOD WORKING ORDER. WHILE DRIVING THE VEHICLE IT WENT INTO LIMP MODE AND THE ENGINE WAS MAKING A KNOCKING NOISE THE VEHICLE STOPPED ALL TOGETHER ON THE INTERSTATE 10 GOING WEST BOUND. PLACED A CALL TO KIA AND ARRANGED FOR A TOW INTO THE NEAREST KIA DEALERSHIP FOR A LOANER SO WE COULD CONTINUE OUR TRIP. THIS HAPPENED ON DECEMBER 28, 2018 AND TO THIS DATE I STILL DO NOT HAVE MY CAR. IN THE BEGINNING THEY WERE WAITING FOR PART NUMBERS. THE PART NUMBERS WERE ISSUED ON 3/19/19 BUT THERE IS NOT AN ESTIMATED DELIVERY DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203023April 23, 2019
ENGINE
MY 2012 KIA SORENTO KEEPS GOING THOUGH OIL IT'S NOT BURNING IT AND IT'S NOT LEAKING SO WHAT HAPPENING TO IT ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203042April 23, 2019
ENGINE
2ND ENGINE FAILURE IN LESS THAN 1 YEAR. DEALERSHIP REPLACED 1ST ENGINE IN FEBRUARY 2018 WHICH THEN FAILED IN JANUARY 2019. DEALERSHIP (KIA OF CHERRY HILL NJ 1803 MARLTON PIKE W, CHERRY HILL, NJ 08002) UNABLE TO DETERMINE CAUSE. DEALERSHIP UNSURE WHEN NEW ENGINE WOULD BE AVAILABLE. DRIVING LOANER VEHICLE SINCE JANUARY 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203073April 23, 2019
ENGINE
OUR 2012 KIA SORENTO STARTED HAVING THE EXACT SAME PROBLEMS AS ALL THE OTHER MOTORS THAT WERE ON RECALL FOR BAD BEARINGS. I NEVER GOT A CHECK ENGINE LIGHT. IT WOULD DIE RANDOMLY ON ME. ONCE DIED ON ME ON THE FREEWAY WITH ME AND MY 5YR OLD. LUCKILY I WAS NOT AROUND ANYONE OR IT COULD HAVE BEEN VERY TRAGIC. I LOVED THAT CAR, AND NOW IT'S JUST SITTING AT KIA DEALERSHIP COLLECTING DUST AND NOT BEING USED WITH LESS THAN 100K MILES ON IT. THIS IS NOT A OWNER ISSUE. THIS IS A MANUFACTURING DEFECT. EVEN THE DEALERSHIP SAID IT WAS BAD BEARING AND IT SHOULD BE COVERED. YET WE CAN'T GET THIS ISSUE FIXED BECAUSE THEY DON'T WANT TO HELP US, AND YET HAVE ALL THESE BAD REVIEWS ON NOT WANTING TO HELP OUT THEIR CUSTOMERS. SO IT'S JUST SITTING AT THE DEALERSHIP ROTTING AWAY BECAUSE WE REFUSE TO PAY FOR A MANUFACTURING DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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