Kia Sorento Complaints

10,397 consumer complaints on file.

#11283083December 1, 2019
VEHICLE SPEED CONTROL
WHEN PRESSING ON THE ACCECLARATOR PEDAL, THE VEHICLE WILL START TO ACCELERATE THEN IT WILL NOT ACCELERATE. CHECK ENGINE LIGHT COMES ON. THIS HAPPENS WHEN I AM IN MOTION GOING OVER 20 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282978November 30, 2019
ENGINE
2015 KIA SORENTO AWD ENGINE SEIZED. I WAS DRIVING AND WITHOUT AND WARNING THE CAR SHUT DOWN AND WONT START. I FOUND OUT THIS IS NOT NEW. NOW I HAVE TO FIND OUT HOW TO CONTINUE TO TAKE CARE OF MY WIFE AND KIDS WITHOUT A CAR. I'VE SEEN SO MANY COMPLAINTS ABOUT THE ENGINE I HAVE AND THERE HAS BEEN NO INVESTIGATION AND THIS IS A DANGEROUS SITUATION RECALLS FOR THE SAME THING HAVE BEEN SENT OUT BUT NOT FOR THE 2015 KIA SORENTO. I REALLY HOPE SOME ONE DOES SOMETHING ABOUT THIS. I WAS ON A BUSY ROAD SLOWING DOWN FOR A RED LIGHT AND CAR SHUT OFF ALMOST HITTING THE CAR IN FRONT OF ME. AGAIN NO WARNINGS. I ALSO SMELLED SMOKE LIKE WIRES BURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283048November 30, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS HAVE TWO WEIRD SHAPES AT THE TOP LINE OF THE HEADLIGHTS. THESE SHAPES INTERFERE WITH THE CLEAR DRIVER VIEW AT NIGHT. THIS IS DANGEROUS AND MUST BE RECTIFIED IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282792November 28, 2019
POWER TRAIN
ACCELERATION WHEN SHIFTING INTO DRIVE MODE STARTS OFF WITH A HIGH REV THEN AFTER A FEW SECONDS A HARD SHIFT INTO A NORMAL DRIVE PATTERN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282689November 27, 2019
AIR BAGS
OCS MAY DEFECTED. HAD IT SCANNED AND CODE B1764
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282477November 26, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 65 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE BEGAN TO DECELERATE ON ITS OWN. THE CONTACT PARKED ON THE SIDE OF THE ROAD AND TURNED OFF THE IGNITION. WHEN THE VEHICLE WAS RESTARTED, MULTIPLE UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BEARING WAS FRACTURED AND THE ENGINE NEEDED TO BE REPLACED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED RON BOUCHARD'S KIA (LOCATED AT 488 OLD UNION TURNPIKE, LANCASTER, MA 01523, (978) 345-1800) AND INFORMED THEM OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282549November 26, 2019
ENGINE
I HAVE TAKEN MY 2013 KIA SORENTO TO MY LOCAL DEALERSHIP AFTER THE LATEST ENGINE RECALL. THEY REPLACED THE DIPSTICK,.NO EXPLANATION WHY BUT THE LEVEL LINES ARE DIFFERENT. RECENTLY TOOK IT BACK TO THE DEALERSHIP FOR A GRINDING, VIBRATION NOISE IN THE FRONT END, NO ISSUE REPORTED. THE PAST 2 OIL CHANGES WHICH I DO EVERY 3K.MILES THERE HAS BEEN NO OIL. YESTERDAY, I WAS DRIVING, STILL HAD ABOUT 1K MILES LEFT BEFORE THE 3K MILE OIL CHANGE AND MY OIL LIGHT STARTED FLASHING. IMMEDIATELY TOOK IT TO MY MECHANIC WHO AGAIN SAID THERE WAS NO OIL. MY CAR IS NOT LEAKING OIL ANYWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282550November 26, 2019
UNKNOWN OR OTHER
CODE :P0014 EXHAUST CAMSHAFT POSITION TIMING. I WAS DRIVING WITH MY CHILDREN ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282310November 25, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 40 MPH, A LOUD POPPING NOISE OCCURRED AND THE ENGINE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO SUNTRUP KIA(6263 S. LINDBERGH BLVD, ST. LOUIS, MO) WHO INDICATED THAT THE ENGINE SEIZED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282304November 25, 2019
ENGINE
TL* THE CONTACT'S FAMILY MEMBER OWNED A 2016 KIA SORENTO. AFTER DRIVING APPROXIMATELY 15 MILES AND PARKING THE VEHICLE, IT SUDDENLY CAUGHT FIRE UNDER THE HOOD. THE DRIVER QUICKLY EXITED THE VEHICLE. THE CONTACT AND THE FIRE DEPARTMENT ATTEMPTED TO EXTINGUISH THE FIRE. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THERE WERE NO INJURIES. A FIRE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11282343November 25, 2019
UNKNOWN OR OTHER
THE REAR PASSENGER DOOR HANDLE WILL NOT OPEN THE FROM THE OUTSIDE OR INSIDE THE VEHICLE. CAR IS STATIONARY. CAUSE IS UNKNOWN, JUST COULD NOT OPEN ONE DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282045November 24, 2019
ENGINE, UNKNOWN OR OTHER
I ALREADY FILED A CLAIM THE OTHER DAY, BUT NOW MY 2013 SORENTO HAS GOTTEN EVEN WORSE! MY CAR STALLED ON THE HIGHWAY GOING AROUND 65-70 MPH, AND POWER STEERING AND ACCELERATION COMPLETELY CEASED. AFTER GETTING HOME AND CALLING TO REPORT THIS, I TOOK IT FOR A TEST DRIVE, AND MY ENGINE HAS A VERY LOUD KNOCKING SOUND COMING FROM IT, AND IT DRIVES EXTREMELY ROUGH. I NEVER HAD ANY WARNING SIGNS PRIOR TO THIS, AND NOW MY CHECK ENGINE LIGHT HAS BEEN BLINKING. I HAVE ALWAYS KEPT UP WITH THE MAINTENANCE AND OIL CHANGES ON MY VEHICLE, AND NOW IT IS THROWING A "P1326" CODE. IT STALLED TWICE PRIOR TO THIS WHILE DRIVING. I DON'T UNDERSTAND HOW MY ENGINE WASN'T RECALLED PRIOR TO THIS WHEN THERE WAS AN ENGINE RECALL ON MY EXACT YEAR AND MODEL FOR ROD BEARING WEAR! THIS IS MY ONLY FORM OF TRANSPORTATION, AND KIA IS AWARE OF THESE PROBLEMS BUT JUST KEEPS THROWING BANDAIDS ON THE ACTUAL PROBLEM! WHEN IS THIS GOING TO END? ENGINES ARE CATCHING ON FIRE, PEOPLE (INCLUDING MYSELF) ARE STALLING AT HIGH SPEEDS ON THE ROAD DUE TO THEIR FAULTY CRAFTSMANSHIP! I WANT ANSWERS!! HOW MANY PEOPLE WILL HAVE TO DIE BEFORE THEY DO SOMETHING ABOUT THIS? I EITHER WANT A RECALL ON MY ENGINE, OR I WANT A WARRANTY TO COVER THE PROBLEM THEY ARE ALREADY AWARE OF! I REFUSE TO PUT MINE OR MY DAUGHTER'S LIFE IN JEOPARDY BECAUSE KIA DOES NOT WANT TO OWN UP TO THEIR PROBLEM! THERE ARE THOUSANDS OF COMPLAINTS, WHEN WILL THIS END?! I'M STILL PAYING ON A CAR I CAN'T EVEN DRIVE DUE TO MANUFACTURER ERROR!! THIS IS RIDICULOUS! I WILL NEVER OWN ANOTHER KIA DUE TO THEIR SAFETY VIOLATIONS, AND I CAN'T WAIT UNTIL I CAN GET RID OF THIS CAR AND NOT HAVE TO WORRY ABOUT OUR SAFETY ANY LONGER. I WANT SOMETHING DONE NOW! I WILL NOT STOP UNTIL SOMETHING IS DONE ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281953November 23, 2019
ELECTRICAL SYSTEM, POWER TRAIN, EXTERIOR LIGHTING
[XXX] I HAVE SOME RECORDS FROM (LEV KIA) I AM GOING TO SHARE WITH YOU AS SOON AS I GET THEM TOGETHER, IN THE MEANTIME I AM GOING TO DRIVE THIS 2019 KIA SORENTO AND HOPE ON THE HIGHWAY IT DOES NOT DECIDE TO DOWN SHIFT AT 60 OR 70 MPH LIKE IT WAS DOING, ESPECIALLY IF A LARGE TRACTOR TRAILER IS BEHIND ME. I THINK IT WOULD BE A MESS WHEN THEY FIND OUT THAT A (SERIOUS ELECTRIC PROBLEM THAT THE MANAGER WARREN RIOS AT LEV KIA TOLD ME THAT THE VEHICLE HAS) CAUSED THE TRANSMISSION TO DOWN SHIFT, I WILL SEND THOSE PAPERS SOON. ALSO IF THERE WAS NOTHING WRONG WITH THE TRANSMISSION, WHY DID THEY REPLACE THE FIRST ONE. THEY TOLD ME BECAUSE OF A MOISTURE PROBLEM WAS THE CAUSE OF THE INTERNAL SHIFTING MODULATOR VALVE TO ACT UP, AFTER THE TRANSMISSION WAS REPLACED I HAD THE SAME PROBLEM I CALLED AND WAS TOLD TO BRING IT BACK AND LEAVE IT THEY HAD TO DO A PROGRAM UPDATE FOR THE TRANSMISSION TO CORRECT THE MODULATOR VALVE. HOW DO YOU CORRECT A MOISTURE PROBLEM IN AN INTERNAL MODULATOR VALVE WITH AN UPDATE? WE WILL SEE WHAT YOUR ANSWER TO THIS IS, THERE WERE OTHER PROBLEMS WITH THE #1 E-BRAKE LIGHT COMING ON BY ITSELF #2 THE RIGHT FRONT HEAD LAMP LOWER LAMP GOING OUT 2 TIMES, THEY HAD IT IN THE SHOP FOR THREE DAYS AND WENT THROUGH THE WIRE HARNESS CLEANED ALL THE CONNECTORS TO THE LAMP. I TOLD [XXX] THAT A LOT OF THIS HAPPENED AFTER A HEAVY RAIN STORM THAT SOMETHING WAS GETTING WET AND CAUSING EITHER A SHORT OR A SURGE OR A BAD GROUND CONNECTION, I HAVE PICTURES OF THE E-BRAKE LIGHT BEING ON AND THE HEADLAMP LOWER LIGHT OUT ONLY ON THE RIGHT SIDE. THAT'S IT FOR NOW I WILL SENT THE PAPER WORK SOON. I AM ALSO SENDING A COPY OF THIS NOTE TO THE ATTORNEY GENERAL'S OFFICE AND TO KIA CORPORATE HEADQUARTERS, AND THE BETTER BUSINESS BUREAU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281732November 22, 2019
ENGINE
VEHICLE HAS 85,940 MILES ON IT AND HAS A BLOWN HEAD GASKET. I BOUGHT IT IN APRIL AND IT HAS RUN FINE. TOOK THE VEHICLE IN FOR A ROUTINE OIL CHANGE AND THE TECHNICIAN NOTICED COOLANT LEAKING FROM THE ENGINE BLOCK BY THE CONNECTION POINT WITH THE HEAD GASKET COVER ON THE DRIVER'S SIDE OF THE ENGINE. THIS IS NOT EXPECTED FROM A ~4 YEAR OLD VEHICLE WITH < 100,000 MILES THAT'S ONLY DRIVEN ABOUT 10 MILES A DAY M-F ON ROADS WITH SPEED LIMITS BELOW 45 AND VERY LITTLE TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281889November 22, 2019
ELECTRICAL SYSTEM, ENGINE
I DRIVE KIA SORRENTO 2012, ITS AT 117,000 MILES. FOR THE LAST 6000 MILES MY CAR HAS STARTED BURNING THROUGH ABNORMALLY HIGH AMOUNTS OF OIL. IT DOESN'T GIVE ANY WARNING SIGNS AND THE LOW OIL WARNING LIGHT NEVER COMES ON. FOR MY LAST 3 SERVICES WHICH WERE IN JUNE, AUGUST AND NOVEMBER, ALL WELL BEFORE I WAS DUE FOR OIL CHANGE, I WAS TOLD THAT THERE WAS NEXT TO NONE OIL LEFT IN MY CAR. ON NOV 16TH, WHILE I WAS DRIVING ON A FREEWAY MY CAR WITHOUT GIVING ME ANY WARNING OR INDICATION THAT OIL WAS RUNNING LOW, DECELERATED FROM 60MPH TO 30MPH AND THE CHECK ENGINE SIGN STARTED FLASHING. I PULLED ASIDE AND GOT IT TOWED TO A NEARBY CAR AUTO REPAIR SHOP. I WAS TOLD THAT THERE WAS NEXT TO NONE OIL IN MY CAR AND BECAUSE IT HAD BEEN RUNNING WITHOUT ANY OIL MY ENGINE WAS ALL DAMAGED. I WAS TOLD THAT MY KIA NEEDED ENGINE REPLACEMENT. I WAS ALSO TOLD THAT THE MECHANIC DIDN'T FIND ANY LEAKS OR OTHER REASONS WHY OIL MIGHT BE GETTING CONSUMED SO QUICKLY. I SEARCHED ONLINE ABOUT WHY I MIGHT BE HAVING THIS PROBLEM AND FOUND THAT MANY OTHER KIA OWNERS ACROSS AMERICA ARE EXPERIENCING SAME PROBLEMS WITH ABNORMALLY HIGH AMOUNT OF OIL CONSUMPTION. SINCE THEN I HAVE BEEN TRYING TO GET IN TOUCH WITH KIA CORPORATE TO SEE IF THEY MIGHT BE ABLE TO HELP ME FIGURE OUT WHAT HAS BEEN HAPPENING BUT I HAVE BEEN UNSUCCESSFUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281476November 21, 2019
ENGINE
AFTER OIL CHANGE , WITHIN 1500MILES MISSING 2 QUARTZ OF OIL. NOT NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281270November 20, 2019
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING APPROXIMATELY 65-70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE LOST POWER, INCLUDING POWER STEERING, BRAKING, AND ACCELERATION. THE CONTACT WAS ABLE TO COAST THE VEHICLE OFF THE ROAD TO A STOP. THE VEHICLE RESTARTED ON THE FIRST ATTEMPT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED ONCE. THE DEALER AND MANUFACTURER WERE NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281454November 20, 2019
EXTERIOR LIGHTING
THE LOW BEAMS HEADLIGHTS ARE NOT BRIGHT AT ALL YOU CAN'T SEE WHEN DRIVING DOWN THE ROAD, IT'S REALLY DANGEROUS WHEN YOU YOU'RE TURNING CORNERS BECAUSE THEY ARE NOT BRIGHT SO YOU CAN'T SEE PEOPLE CROSSING THE STREET. ALSO IF YOU TURN OFF YOU HEADLIGHTS WHEN DRIVING DOWN THE ROAD THE DASHBOARD IS STILL VISIBLE SO YOU CAN'T TELL IF YOUR HEADLIGHTS ARE ON OR OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281200November 19, 2019
ENGINE
MY CAR STOPPED RUNNING WHEN I WAS DRIVING IT. IT JUST STOP MOVING. I HAVE TO PUSH IT OFF THE ROAD. I HEAR SOME NOISE IN THE ENGINE WHEN I START IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280718November 18, 2019
ENGINE
DRIVING ON FREEWAY, ENGINE SEIZED. ENGINE IS BLOWN.ENGINE ONLY HAS 34000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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