Kia Sorento Complaints

10,397 consumer complaints on file.

#11290742December 22, 2019
ENGINE
WHILE DRIVING THE ENGINE SEIZED UP LEAVING THE VEHICLE WITHOUT POWER. HAD TO COAST CAR TO THE SHOULDER OF ROAD AND WAS LATER REMOVED BY A TOW TRUCK. WAS TRAVELING NORTH ON STATE HIGHWAY 83 IN MONROE COUNTY GA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290781December 22, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL
MY SON WAS PULLED OVER AND THE OFFICER SAID THERE WERE NO OPERATING REAR LIGHTS. NOTICED THAT YOU HAVE TO TURN THEM ON AND OFF TO COME ON. THEN ON ANOTHER DAY THERE WERE NO BRAKES GETS LIGHTS EITHER. I INFORMED SOUTHWEST KIA MESQUITE OF THE PROBLEM. THEY SAID THAT IT WAS THE LIGHT SWITCH BECAUSE ONE OF THEIR OTHER MODELS HAVE THE SAME ISSUE AND THERE WAS A RECALL ON THAT MODEL. THEY CHARGED ME TO FIX THIS SAYING ALTHOUGH IT WAS RECALLED IN THEIR OTHER MODEL THE SORENTO WAS NOT RECALLED. AFTER THEY INSTALLED THEY SAID I SHOULD HAVE NO PROBLEMS WITH THE LIGHTS AND BRAKE LIGHTS. THEY EVEN DID ANOTHER INSEPCTION A WEEK OR SO LATER (12/20/2019) SAYING THAT MY CAR WAS SAFE TO TRAVEL AND EVERYTHING WAS FINE. WHILE ON THE ROAD TRIP WITH MY FAMILY WE NOTICED THAT THE TWO MAIN BRAKE LIGHTS WERE NOT WORKING AND THE CRUISE CONTROL WAS NOT WORKING. WE TRIED TURNING LIGHTS ON AND OFF AND THEY STILL DIDNT WORK. KIA HAS PLACED MY FAMILY IN DANGER. WE ARE OUT OF STATE AND HAVE NO WAY OF GETTING THE CAR BACK TO TEXAS SAFELY. KIA HAS EXHAUSTED ALL OF MY MONEY AND THEY HAVE NOT FIXED ANYTHING. THE CAR IS UNSAFE. I GOOGLED AND FOUND THATB A LOT OF PEOPLE ARE DRIVING AROUND WITH KIA'S WITH NO BRAKE LIGHTS. THEY WONT OWN UP THAT SOMETHING IS WRING WITH THE SORENTO, CRUISE CONTROL SYSTEM, BACK AND BRAKE LIGHTS. MY REAR LIGHTS SHUT OFF IN THE MIDDLE OF DRIVING. IS KIA WAITING FOR FATALITIES BEFORE THEY DEAL WITH THIS SAFETY ISSUES WITH THE SORENTO? HOW MUCCH LONGER ARE THEY GOING TO CONTINUE TO RIP PEOPLE OFF AND LEAVE THEM AND THEIR FAMILIES UNSAFE? I TRANSPORT KIDS AS I AM A CHILD PROTECTIVE SERVICES CASEWORKER AND THIS VEHICLE IS NOT SAFE FOR ANYONE. ITS UNFORTUNATE THAT KIA HAS EXHAUSTED ALL OF MY FUNDS THAT I CAN'T RENT NOR GET ANOTHER CAR WHILE OUT OF STATE FOR CHRISTMAS STUCK ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290637December 21, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE REAR TAILLIGHTS KEEP GOING OUT AND MAKING THE LICENSE PLATE LIGHT GO OUT TOO SO IT MAKING THE REAR OF THE CAR UNVIABLE WHEN DRIVING AT NIGHT IT'S A BIG SAFETY ISSUE CAN REPLACE THE BULBS AND THEN THEY GO OUT AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290648December 21, 2019
EXTERIOR LIGHTING
HEADLIGHTS IN DIM MODE ARE DANGEROUSLY DIM. CAR CANNOT BE DRIVEN AN NIGHT WITHOUT BEING A SAFETY HAZARD! THIS STARTED OVER 3 YEARS AGO AND HAS PROGRESSIVELY GOTTEN WORSE. REPLACE BULBS BUT DEALER SAID THERE WAS NOTHING ELSE THEY COULD DO TO IMPROVE LIGHTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290466December 21, 2019
EXTERIOR LIGHTING
WHILE DRIVING HOME FROM WORK MY HEADLIGHTS STOPPED WORKING AT NOW THEN MY BRAKES STOPPED WORKING. SO I HAD NO LIGHTS AT ALL. ALMOST GOT INTO AN ACCIDENT BECAUSE THE OTHER VEHICLES COULD NOT SEE ME UNTIL THE LAST MINUTE. THIS IS NOT THE FIRST TIME THAT IT HAPPENED. I AM HAVING TO WAIT UNTIL THIS MORNING TO GO AND REPLACE THEM. IT'S A LOT OF COMPLAINTS ABOUT THE WIRING OR SOMETHING BURNING OUT THE HEADLIGHTS AND BRAKE LIGHTS BUT NOTHING HAS BEEN DONE ABOUT IT. CONTACTED KIA DEALERSHIP ABOUT IT AND THEY WERE RUMOR ABOUT THE ISSUE. PLEASE LOOK INTO THIS MORE BECAUSE IT CAN CAUSE PEOPLE SERIOUS INJURIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290234December 20, 2019
ELECTRICAL SYSTEM, ENGINE
ENGINE SEIZED WITH NO WARNING. COMPLETE ENGINE FAILURE. WE HAVE MAINTAINED THE VEHICLE AND HAVE HAD NO PRIOR ISSUES. THE ENGINE SEIZED AT 90,000 MILES DRIVING DOWN THE ROAD. THE CHECK ENGINE LIGHT NEVER CAME ON. WE HAVE THE 100,000 MILE WARRANTY AND KIA HAS NOT COVERED THE REPAIRS TO THE ENGINE. WE WERE ADVISED WE NEED A NEW ENGINE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11290316December 20, 2019
ENGINE, VEHICLE SPEED CONTROL
I HAVE TAKEN MY 2013 KIA SORENTO TO MY LOCAL DEALERSHIP AFTER THE LATEST ENGINE RECALL. THEY UPGRADED SOFTWARE BUT GAVE NO FURTHER EXPLANATION. EVERYTIME I GET MY OIL CHANGE ITS ALMOST EMPTY. THE PAST 2 OIL CHANGES THERE HAS BEEN ALMOST NO OIL. YESTERDAY, I WAS DRIVING, ON THE HIGHWAY AND CHECK ENGINE, OIL, BATTERY, LIGHT CAME ON FLASHING AND THE CAR STALLED IN THE MIDDLE LANE OF THE HIGHWAY. I WAS ABLE TO PULL OVER AND CALL A TOW TRUCK. I TURNED THE VEHICLE OFF AND 15 MIN LATER WHILE WAITING FOR TOW TRUCK I TRIED TO TURN IT ON AND IT CAME ONE. I CANCELED THE TOW AND I AM AT THE DEALERSHIP TODAY . MY CAR IS NOT LEAKING OIL ANYWHERE AND I KNOW THERE HAS BEEN A ENGINE RECALL ON MY MAKE, MODEL AND YEAR. I AM AFRAID OF THE COST OF THE REPAIR AND THE SAFETY OF A VEHICLE THAT STOPS IN THE MIDDLE OF THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290192December 19, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LIGHTING HAS WENT OUT MULTIPLE TIMES, BOTH HEADLIGHTS AND NOW TURN SIGNALS. WHEN HEADLIGHT GO OUT, IT OFTEN MELTS THE LIGHT BULB SOCKET AND BURNS WIRES. WHEN THE TURN SIGNAL WENT OUT, THE BULB BURNING OUT CAUSED THE COMPUTER TO SHORT OUT, BY DESIGN ACCORDING TO THE SERVICE TECHNICIAN. LIGHTS RANDOMLY GO OUT WITHOUT WARNING, OFTEN FLICKERING, ESPECIALLY WHEN HITTING BUMPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289867December 18, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING APPROXIMATELY 10-15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE LOST ELECTRICAL POWER. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TO KEARNY MESA KIA (7303 CLAIREMONT MESA BLVD, SAN DIEGO, CA 92111, (858) 365-8763) WHERE IT WAS DIAGNOSED THAT THE ENGINE SEIZED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289713December 17, 2019
ENGINE
MY VEHICLE BEGAN EXCESSIVELY USING OIL, NO LEAK IN SPRING OF 2019. TOOK IT SERVICE ONCE I DOCUMENTED MY OIL CHANGES IN SEPTEMBER. NO ANSWERS, WANTING TO DO AN EVERY 1,000 MILES DOCUMENTATION AT THE DEALERSHIP. BY DECEMBER, IT IS GIVING AN ENGINE CODE P0014, MEANING THE EXHAUST CAMSHAFT HAS ADVANCED TO MUCH TO GO TO A LOWER TIMING. EVENTUALLY THE PASSAGE BECOME CLOGGED AND CAUSING OIL FLOW TO THE PHASIVERS TO BE RESTRICTED - LEADING TO A LOCKED ENGINE. THE ONLY FIX, A NEW ENGINE. ALTHOUGH I AM STILL UNDER POWER TRAIN - THEY REQUEST I DRIVE THE VEHICLE 1000 MILES FOR TESTING BEFORE APPROVING HOWEVER THE ENGINE CODE TELLS US FURTHER DRIVE WILL LOCK THE ENGINE. EXACTLY WHAT OLDER MODELS WERE PREVIOUSLY RECALLED FOR. WITH THIS KIA GIVES YOU NO PROPER SOLUTION AND NO GUARANTEE TO COVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289228December 16, 2019
UNKNOWN OR OTHER
THE VEHICLE JERKS AROUND 40 MILES PER HOUR. NO CODES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289118December 15, 2019
STRUCTURE:BODY
THE BACK DOOR ON PASSENGER SIDE HANDLE FELL OFF, TAKING TO KIA TOMORROW BUT GETTING SENSE THERE CLAIMING NO ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289121December 15, 2019
AIR BAGS, ENGINE
WHILE DRIVING ON THE INTERSTATE MY SUV LOOSE EXCELARATE AND ENGINES LIGHT AND OIL PAN LIGHT CAME ON I PULLED OVER AND ENGINE SHUT DOWN TRY TURNING SUV OVER AND IT DID NOT TURN OVER I HAD IT TOWED AND MACHANIC SAID THE ENGINE IS FREEZE UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289017December 14, 2019
AIR BAGS, VEHICLE SPEED CONTROL, STEERING
ALL STEERING WHEEL FUNCTION HAVE STOP WORKING INCLUDING HORN. RADIO, CRUISE AND BLUE TOOTH CONTROLS. DURING A TRIP ON THE HIGH WAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289047December 14, 2019
ENGINE
MY DAUGHTER IS 21 YEARS OLDS AND SHE PURCHASED 2011 KIA SORENTO FROM PETE'S KAR SMART KIA IN AMARILLO. SHE GOES TO COLLEGE IN LINCOLN NEBRASKA AND HER CAR IS NOT HOLDING OIL. SHE HAS ON 2 OCCASIONS IN A SHORT PERIOD OF TIME HAD HER OIL LIGHT COME ON AND WHEN SHE CHECKED THE OIL IT WAS BONE DRY. THIS IS BETWEEN OIL CHANGES. WE CAN GET NO RESOLUTION FROM KIA AS SHE HAS TAKEN IT TO KIA IN AMARILLO AND IN LINCOLN. I HAVE GOOGLED THIS ISSUE FOR THIS PARTICULAR YEAR AND THEIR HAVE BEEN SEVERAL COMMENTS FROM OTHERS SHARING THE SAME ISSUE WITH 2011 KIA NOT HOLDING OIL. I AM CONCERNED FOR MY DAUGHTER'S SAFETY. IF SHE BREAKS DOWN ON SHE SIDE OF THE ROAD DUE THIS ISSUE AS SHE HAS TO DRIVE 10 HOURS TO COME HOME. PLEASE CONSIDER INVESTIGATING AND REVIEWING THIS ISSUE. THANKS FOR YOUR ASSISTANCE WITH THIS MATTER. SHE GOT THE CAR TOWARDS THE END OF APRIL/ FIRST OF MAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289069December 14, 2019
ENGINE
AFTER LAST OIL CHANGE APROX. 3 MONTHS AGO. NO ISSUES UNTIL LAST WEEK WHEN SUV WOULD SOUND LIKE IT'S ACCELERATING REALLY FAST BUT NOT GOING VERY FAST. ON STARTUP I KEPT HEARING A SQUEALING AND GRINDING SOUND. ONE DAY OUT DRIVING WITHOUT ANY WARNING LIGHTS OR ANYTHING MY CAR SEEMS TO LOOSE POWER IF I TOOK MY FOOT OFF GAS. TOOK IT TO MECHANIC WHO SAID THE ENGINE NEEDS TO BE REPLACED. WHEN USING THE MACHINE TO READ CODES IT READ P0014 AND P0024 (CAMSHAFT POSITIONING SENSORS) WAS TOLD TO CHECK WIRES AND SENSORS DIDN'T SEEM TO BE THE ULTIMATE PROBLEM. DURING IT'S LAST VISIT TO THE MECHANIC IT DRAINED OUT 2 QUARTS OF OIL BUT NO OIL HAD BEEN LEAKING ANYWHERE. CRUDE WAS INSIDE THE OIL CHECK TUBE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288831December 13, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 KIA SORENTO. THE CONTACT TOOK THE VEHICLE TO ATLANTA WEST KIA (1301 THORNTON RD, LITHIA SPRINGS, GA 30122) BECAUSE THE CHECK ENGINE WARNING INDICATOR WAS ILLUMINATED. THE DEALER DETERMINED THAT THE KNOCK SENSOR NEEDED TO BE REPLACED AND ORDERED THE PART. WHEN THE CONTACT RETURNED FOR THE VEHICLE, SHE WAS INFORMED THAT THE WIRING HARNESS TO THE ENGINE NEEDED TO BE REPLACED DUE TO RODENT DAMAGE BECAUSE THE INSULATION WAS SOY BEAN BASED. THE REPAIRS WERE NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,166.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288860December 13, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING 35 MPH, THE PANORAMIC SUN ROOF EXPLODED WITHOUT WARNING OR AN IMPACT OCCURING. THE CONTACT STATED THAT GLASS ENTERED HIS EYES. HE FLUSHED HIS EYES WITH WATER. THERE WERE NO INJURIES. THE CONTACT CALLED WESELOH KIA CARLSBAD (5331 PASEO DEL NORTE, CARLSBAD, CA 92008, 760-710-0801) WHO STATED THAT GLASS WAS NOT COVERED UNDER THE WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288573December 12, 2019
UNKNOWN OR OTHER
MY CAR STALLS WHILE DRIVING ON THE HIGHWAY OR STREET. THE ENGINE LIGHT OR DASHBOARD LIGHTS WILL COME ON AND MY CAR WILL NOT ACCELERATE ALTHOUGH IT IS ON. AFTER CONTINOUSLY TRYING TO ACCELERATE THE CAR CUTS OFF. I PUT THE CAR IN PARK AND TURN OFF AND IT STARTS AGAIN. THIS IS UNSAFE BECAUSE I CAN BE HIT BY ANOTHER WHEN MY CAR SUDDENLY DECIDES TO NOT ACCELERATE. THE COMPONENT PART OR SYSTEM THAT MAY BE THE CAUSE IS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288624December 12, 2019
VEHICLE SPEED CONTROL
THE VEHICLE WILL UNEXPECTEDLY SURGE WHEN THE ACCELERATOR IS APPLIED, ESPECIALLY FROM STOPPED AND AT LOW SPEEDS. THIS UNINTENDED AND ABRUPT IS A SAFETY HAZARD AS THERE IS THE ONGOING POSSIBILITY OF CRASHING INTO ANOTHER VEHICLE OR OBSTRUCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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