Kia Sorento Complaints

10,397 consumer complaints on file.

#11406564April 5, 2021
SERVICE BRAKES
VEHICLE STOPPED IN FRONT OF US ON A STATE HIGHWAY. I SLAMMED ON THE BRAKES. THE CAR FAILED TO STOP WITHIN REASONABLE DISTANCE AND PULLED HARD TO THE LEFT. CAUSING US TO STRIKE A CONCRETE WALL DESTROYING THE CAR AND MASONRY WALL. THREE OCCUPANTS SUSTAINED MINOR IMJURIES. BRAKES ALWAYS FELT WEAK BUT SINCE WE BOUGHT IT AS A NEW CAR WE DIDN'T KNOW ANY BETTER. UPON LOOKING OVER THE CRASH SCENE ONLY A SINGLE SKID MARK WAS OBSERVED FROM OUR CAR. IT APPEARS THAT THE BRAKES ON THE RIGHT SIDE OF THE CAR DID NOT ENGAGE OR THE ABS SYSTEM MALFUNCTIONED CAUSING ONLY THE LEFT SIDE TIRES TO BRAKE FULLY. I AM AWARE OF BRAKE ISSUES WITH THIS MODEL CAR AND IT MAY HAVE CONTRIBUTED TO THE CRASH. CAR WAS SEEMED A TOTAL LOSS.*DT
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11406349April 4, 2021
STEERING
STEERING WHEEL CONSTANTLY STICKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406212April 3, 2021
STRUCTURE:BODY
THE PAINT (PEARL WHITE) ON THE VEHICLE ON THE SURFACE ABOVE THE WINDSHIELD IS DELAMINATING/PEELING. TWO DIFFERENT BODY SHOPS TOLD ME THAT IT WAS DUE TO A MANUFACTURING DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406261April 3, 2021
ELECTRICAL SYSTEM, ENGINE
THE FLASHING CHECK ENGINE LIGHT CAME ON MY 2017 KIA SORENTO, THE CAR WENT INTO LIMP MODE, AND WOULD NOT DRIVE OVER 20 MPH. I WAS DRIVING ON AN INTERSTATE AT THE TIME, AND IT WAS EXTREMELY DANGEROUS TO CROSS TWO HIGHWAY LANES AT 20 MPH TRYING TO PULL OVER TO THE SHOULDER. THE CAR WAS TOWED TO BURNS AUTO SHOP. THEY PULLED UP CODE P1326 AND SAID THIS WAS A KNOWN KIA ISSUE AND A KIA DEALER SHOULD FIX IT FOR FREE. MY CAR HAS 35,000 MILES AND IS STILL UNDER THE 10 YEAR/100,000 MILES KIA WARRANTY. THE CAR WAS TOWED TO FRED BEANS KIA DEALER IN LANGHORNE, PA, WHO REFUSED TO CHECK IT FOR 10 DAYS. KIA REFUSED TO PAY FOR A RENTAL CAR (EVEN RETROACTIVELY) UNTIL THE MECHANIC CHECKED IT - A HUGE INCONVENIENCE TO MY FAMILY OF 6 WHO HAD TO USE 1 CAR FOR 2 WEEKS. WHEN FRED BEANS FINALLY CHECKED THE CAR, THEY CLAIMED TO NOT BE ABLE TO SEE THE CODE. THEY CONCEDED THAT WHAT HAPPENED IS A KNOWN KIA ISSUE AND COULD HAPPEN AGAIN AT ANY TIME. IT'S TERRIFYING TO KNOW MY CAR COULD AT ANY TIME SLOW DOWN TO 20 MPH ON THE HIGHWAY. DESPITE KIA'S CLAIMS THAT THE CAR COULD DRIVE UP TO 55 MPH WITH THE CODE ON, MY SPEED PLUMMETED TO 20 MPH WITHIN SECONDS AND WOULD NOT GO UP DESPITE PRESSING THE GAS PEDAL FOR SEVERAL MINUTES. KIA SAID MY CAR'S VIN WAS NOT AMONG THOSE AFFECTED BY THE RECALL. YET, SINCE THE P1326 ISSUE DID HAPPEN TO MY CAR, MY VIN SHOULD BE INCLUDED. DESPITE KNOWING OF THE ISSUE, KIA AND ITS DEALERS REFUSE TO TAKE MY FAMILY'S SAFETY SERIOUSLY. THEY BOTH SUGGEST I KEEP DRIVING 'UNTIL IT HAPPENS AGAIN'. AFTER READING ONLINE REVIEWS, IT'S CLEAR KIA AND ITS DEALERS ROUTINELY TRY TO AVOID FIXING PROBLEMS COVERED BY WARRANTY. KIA CLAIMS THEY HAVE NO CONTROL OVER THEIR AUTHORIZED DEALERS. YET, IT'S KIA'S RESPONSIBILITY TO PAY FOR ISSUES COVERED UNDER WARRANTY. I'D LIKE KIA TO FIX THE KNOWN CODE P1326 PROBLEM, SO I CAN ENJOY FULL USE OF MY CAR WITHOUT EXPECTING IT TO MALFUNCTION AT ANY MOMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405898April 1, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
ENGINE IS FAILING AND BURNING EXCESSIVE OIL, NEED OIL CHANGE EVERY 1K MILES. CURRENTLY COMPLYING WITH OIL CONSUMPTION TESTING, HOWEVER SENSORS ARE GOING ON AND I BELIEVE ITS DUE TO EXCESSIVE HEAT EMITTING FROM THE ENGINE. SERVICE ADVISOR SUBMITTED A GOODWILL CLAIM FOR THE ABS, TRACTION CONTROL, TIRE PRESSURE & E-BRAKE SENSORS AND KIA DENIED IT. I JUST PAID OFF MY CAR, WHICH IS IN GREAT CONDITION, AND NEVER HAD THESE ISSUES. KIA JUST KEEPS DOING OIL CHANGES AND TELLING ME TO RETURN EVERY 1K MILES. ALSO HAVING AC ISSUES, I RECENTLY FOUND OUT MY SUCTION HOSE WAS LEAKING AND HAD TO REPLACE IT, AFTER PAYING $160 FOR AC DIAGNOSIS. BROKE DOWN AND PAID $471 (ORIGINALLY $541 BEFORE DISCOUNT) FOR A PLASTIC HOSE AND WAS TOLD IT WOULD TAKE 2-3 DAYS TO GET HERE. ABOUT 27 DAYS LATER, THE PART FINALLY COMES IN, WHILE MY CAR HAPPENED TO BE AT THE DEALERSHIP FOR A WEEK UNEXPECTEDLY. AFTER GETTING 2 OIL CHANGES $140 IN ONE MONTH AND DRIVING FOR THE FIRST 1K MILES AFTER STARTING THE OIL TESTING, I WENT IN AT 8:30AM TO GET AN INSPECTION ON 3/15/21. I WAS INFORMED THAT THEY WOULD NEED TO KEEP MY CAR, AND HAD TO WOUND UP GETTING A RENTAL CAR. ANOTHER $239 I DON'T HAVE. I THEN HAD TO PAY FOR LABOR AND FREON $286. AFTER ALL THE WAITING AND TROUBLE I WENT THROUGH, SUFFERING WITH NO AC IN FL, AND SPENDING A TOTAL OF $1,296; THEY TELL ME AFTER INSTALLING THE PART MY AC COMPRESSOR IS BAD AND IT WOULD COST $905. SO I STILL DON'T HAVE AC! AT THIS POINT, THE ENGINE NEEDS TO BE REPLACED, I WOULD LIKE TO BE REIMBURSED FOR RENTAL EXPENSES WHILE DOING THE OIL TESTING, FUTURE RENTAL/LOANER ACCOMMODATION BECAUSE I KNOW THEY WILL KEEP MY CAR AGAIN, AND ASSISTANCE WITH THE COMPRESSOR AND SENSORS. BEING I PAID FOR AN OVERPRICED HOSE, AND THE ENGINE IS FAILING. NOW SINCE LAST OIL TEST, GAS GAUGE DOES NOT MATCH ELECTRONIC RANGE READING. NOT SURE IF GAS IS FULL OR NOT. WHEN SEATBELT DINGS SPEED GAUGE JUMPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405925April 1, 2021
ENGINE
TL* THE CONTACT OWNS A 2017 KIA SORENTO. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STARTED MAKING AN ABNORMAL SOUND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO DESTINATION KIA (760 CENTRAL AVE, ALBANY, NY 12206) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE TEST DRIVEN TO DETERMINE THE CAUSE OF THE FAILURE. UPON TEST DRIVING THE VEHICLE, THE CONTACT WAS INFORMED THAT THE ENGINE WAS BLOWN AND THAT SHE WAS RESPONSIBLE FOR REPLACING THE ENGINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405934April 1, 2021
STRUCTURE:BODY
PEARL WHITE PAINT IS FLAKING OFF AND HAS DELAMINATED ON THE FRONT, SIDE AND TOP. RUST IS FORMING ON THE FRONT ROOF WHERE THE PAINT HAS FLAKED OFF. THIS ISSUE WITH THE PAINT FLAKING OFF IS AN ONGOING PROBLEM AND HAS BEEN GOING ON FOR OVER 2 YEARS FROM TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406009April 1, 2021
STRUCTURE:BODY
2014 KIA SORENTO. PURCHASED IN AUG 2020 AT 86,000 MILES. I NOTICED A SMALL CHIP ABOVE WINDSHIELD. SALESMAN SAID IT WAS A ROCK. IN JAN 2021 WENT TO WASH VEHICLE WITH A SPRAYER AND LARGE CHUNK OF PAINT CAME OFF HOOD OF VEHICLE.. SMALLER CHIPS APPEARING ABOVE WINDSHIELD NOW ALSO.. BELIEVE THIS PAINT IS DEFECTIVE BY OTHER RESPONSES I'VE SEEN. KIA NEEDS TO ACKNOWLEDGE THIS DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406026April 1, 2021
ELECTRICAL SYSTEM
AUTOMATIC DOOR LOCKS QUIT RESPONDING TO THE REMOTE UNLOCK BUTTON AND ALSO THE INTERIOR SWITCHES. THE ONLY DOOR THAT WORKS WITH THE REMOTE OR ON THE INTERIOR SWITCHES IS THE DRIVER'S DOOR, ALL OTHERS MUST BE OPENED BY CLIMBING INTO THE CAR AND MANUALLY UNLOCKING. I HAVE BEEN TOLD BY THE DEALERSHIP IT IS AN ISSUE WITH A BAD RELAY AND THE ENTIRE UNIT WILL HAVE TO BE REPLACED, COSTING $1500+ TO REPAIR. IN RESEARCHING ONLINE I HAVE FOUND THIS IS A RECURRING ISSUE WITH KIA SORENTO'S MADE IN THE 2014 TIME PERIOD. I FEEL THIS IS A DEFECT AND SHOULD BE RECALLED AND REPAIRED BY KIA AT NO EXPENSE TO OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405755March 31, 2021
VEHICLE SPEED CONTROL
I WAS TOLD BY THE DEALER THAT MY WHEEL SPEED SENSOR NEEDS REPLACING. I CHECKED ONLINE AND KIA ISSUED A RECALL FOR THIS BUT WAS TOLD THAT MY VIN# WASN'T ON THE LIST AND I WOULD HAVE TO PAY FOR THE FULL REPAIR. I CHECKED A NUMBER OF ONLINE FORUMS AND THOUGH IT SEEMS THAT KIA HAS ISSUED A RECALL BUT THEN KNOWINGLY REMOVED A NUMBER OF VEHICLES BY VIN# FROM RECALL LIST. THE DEALER WANTS TO CHARGE ME $310 FOR THE SENSOR AND $270 FOR THE LABOR. THIS NEED TO BE INVESTIGATED AND THE COMPANY SHOULD COVER ALL VEHICLES ISSUED AS THEY RAN A CAMPAIGN TO COVER THE WHEEL SPEED SENSOR BEFORE CORRUPTION THEN PURPOSELY EXCLUDED VEHICLES FROM GETTING THE REPAIR AND NOW HAS DAMAGE TO THE SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405822March 31, 2021
POWER TRAIN
WHEN IN IDLE VEHICLE STALLS WHEN STOPPED WITH FOOT ON BRAKE OR IN PARK, STOP LIGHT, INTERSECTION (TRYING MAKE A TURN ACCROSS MAJOR EXPRESSWAY, STOPPED IN TRAFFIC. BOTH CITY AND HWY. INTERNET SHOWS REF. SERVICE CAMPAIGN #SC106. KIA CORP SAYS NO RECALL. DEALERSHIP SAYS NO RECALL. STARTED JAN 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405690March 30, 2021
ENGINE
ENGINE LOCKED 12/24/19. ENGINE AND PARTS HAS SINCE BEEN DISCONTINUED WHICH HAS MADE IT IMPOSSIBLE TO FIX. MY SORENTO IS STILL IN THE SHOP TIL THIS DAY. THERE'S CURRENTLY A RECALL ON SMALLER KIA SORENTO ENGINES, HOWEVER, NOT MINE YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405689March 30, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, SUSPENSION
ABS, TRACTION, AND TIRE WARNING LIGHTS ALL COME ON AT SAME TIME, THE TIRE WARNING LIGHT BLINKS FOR A MINUTE OR SO. I CHECKED FOR LOW PRESSURE IN TIRES AND IT WAS NOT THE PROBLEM VEHICLE SEEMS TO FUNCTION FINE NO TRACTION ISSUES NO ABS ISSUES THAT I CAN SEE OR FEEL IN DRIVING, SAW THE RECALL FOR THE AWD BUT MINE IS FWD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405700March 30, 2021
STRUCTURE:BODY
I HAVE A 2015 KIA SORENTO WHITE PEARL FINISH. PAINT STARTED CHIPPING ON IT LAST YEAR AND JUST NOTICED A FEW WEEKS AGO AFTER WASHING IT THAT CHUNKS OF PAINT STARTED COMING OFF ABOVE THE WINDSHIELD AND ON THE HOOD. I HAD JUST FIXED CHIPPING ABOVE THE WINDSHIELD A WEEK PRIOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405301March 29, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED WHILE DRIVING 60 MPH, THE RPM DECREASED TO 0. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT SHE RESTARTED THE VEHICLE AND DROVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER VANDEVERE KIA (328 W. MARKET ST, AKRON, OH 44303, (330) 583-4131) WHERE IT WAS DIAGNOSED WITH NEEDING A MOTOR OIL ADDITIVE ENGINE TREATMENT TO BE PERFORMED. THE VEHICLE HAD THE MOTOR OIL ADDITIVE ENGINE TREATMENT COMPLETED. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE AND THE HAD VEHICLE SERVICED FOR A THIRD TIME ON 3/29/2021. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 117,791.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405196March 28, 2021
ENGINE, POWER TRAIN
I'M HIGHLY DISAPPOINTED IN MY 2016 KIA SORENTO EX AWD. JUST YESTERDAY I BROUGHT THE VEHICLE IN FOR AN OIL CHANGE TIRE ROTATION AND COOLANT FLUSH. ONE OF THE SERVICE ADVISORS HAD LET ME KNOW THAT THE VEHICLE IS LEAKING OIL AND I'M GOING TO NEED A NEW OIL PRESSURE SWITCH AND A NEW DRAIN PAN SINCE THAT'S WHERE IT'S LEAKING FROM. FOR A PRICE OF $425. UPON LOOKING AND SCOURING THE INTERNET IT LOOKS LIKE THIS IS A VERY COMMON PROBLEM WITH KIA AND JUST THE STEP BEFORE OF ENGINE FAILURE. I DON'T KNOW WHY NHTSA DOESN'T MAKE THIS A STANDARD RECALL CONSIDERING THE SPORTAGE HAS THE SAME RECALL AVAILABLE. I MEAN IT'S A KNOWN FACT KIA ENGINES ARE LACKING IN OIL ,CATCHING ON FIRE AND FAILING. I BOUGHT THIS CAR AS A CERTIFIED PRE-OWNED TO BE REST ASSURE WITH MY UNEASINESS ABOUT BUYING A USED CAR AND I'VE BEEN AT THE DEALERSHIP GETTING REPAIRS LEFT AND RIGHT. I'M NOT EVEN AT 60,000 MILES AND THAT'S HOW LUDICROUS THIS IS! GRANTED THE FIRST PERSON WHO OWNED THE VEHICLE OR AT LEAST IT RATHER PUT 19,000 MILES ON IT. IT'S ALREADY BEEN IN FOR SERVICE WITH THE TRANSMISSION I NEEDED A TORQUE CONVERTER AND THAT WAS COVERED UNDER THE WARRANTY THANK GOODNESS AND NOW THIS OIL LEAK FROM THE OIL PRESSURE SWITCH AND OIL PAN NEEDS TO ALSO BE COVERED UNDER WARRANTY BUT I'M OUT OF LUCK. THERE'S THOUSANDS OF COMPLAINTS ONLINE ABOUT THE SAME DARN PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405158March 27, 2021
STRUCTURE:BODY
PAINT ON A PILLAR ,NEXT TO WINDSHIELD IS COMING OFF. THIS IS HAPPENING WITHOUT AND PRIOR DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404988March 26, 2021
SERVICE BRAKES, VEHICLE SPEED CONTROL
A FEW MONTHS BACK, MAYBE OSEPT/OCT MY ABS LIGHT, TIRE PRESSURE LIGHT CAME ON (YELLOW) AND I HAD IT CHECKED AND THEY SAID IT WAS A WHEEL SENSIOR AND ITS VERY COSTLY SO AS OF YET IT HASNT BEEN FIXED. NOW YESTERDAY MY BRAKE LIGHT AT THE BOTTOM OF MY DASH CAME ON (RED) AND ITS A DOUBLE AND SAID BREAK. I DONT KNOW WHY IM HAVING SO MANY PROBLEMS WITH THIS CAR BUT IT WILL BE MY LAST KIA. I OWN 2 AND BOTH HAVE HAD PROBLEMS AND I KEEP BOTH SERVICED ON TIME AND GET WHAT IS NEEDED DONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405056March 26, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT THEIR SON WAS DRIVING AT 55 MPH AND STOPPED AT A RED LIGHT WHEN THE CONTACTS SON PROCEEDED TO DRIVE AFTER THE LIGHT TURN GREEN, THEY SAW SMOKE COMING FROM UNDERNEATH THE FRONT HOOD OF THE VEHICLE. THE CONTACTS SON PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACTS SON AND HIS GIRLFRIEND GOT OUT OF THE VEHICLE AND ANOTHER DRIVER PULLED OVER STATED THEY SAW FIRE COMING FROM THE REAR UNDERNEATH OF THE VEHICLE. THE OTHER DRIVER HAD A FIRE EXTINGUISHER AND EXTINGUISHED THE FIRE FROM THE UNDERNEATH THE FRONT HOOD AND UNDER THE VEHICLE. NO WARNING LIGHT ILLUMINATED FROM THE VEHICLE. NO ONE WAS INJURED, THE FIRE DEPARTMENT DID ARRIVE TO THE SCENE BUT THERE WAS NO FIRE REPORT FILED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE NEXT DAY THE CONTACT CALLED THE LOCAL DEALER MARTIN KIA (289 E CLEVELAND AVE, NEWARK, DE 19711 PHONE: (302) 738-5200) AND HAD THE VEHICLE TOWED TO THE DEALER WHERE THE CONTACTS INSURANCE COMPANY INSPECTED AND DIAGNOSED THE FAILURE AS MECHANICAL FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11405052March 26, 2021
UNKNOWN OR OTHER
IT STARTED WITH A SMALL SPOTS ON THE FRONT EDGE OF THE HOOD. THAT SPOT GRADUALLY GREW AND MORE SPOTS STARTED PEELING. THE NEXT CAME ON THE DRIVER'S SIDE ON THE FRAME OF THE WINDSHIELD THEN ON THE PASSENGER SIDE. PIECES OF PAINT JUST PEELED OFF. THERE'S ABOUT A GOOD 8" LONG PATCH THAT HAS NO PAINT AND IT'S STILL FLAKING. THE PIECE OF PAINT THAT CAME OFF WAS SO THIN AND BRITTLE, I COULDN'T BELIEVE IT. IT JUST SEEMS LIKE THE UNDERCOAT WASN'T GOOD AND DIDN'T FUSE WITH THE PAINT WHEN IT WAS APPLIED. I DON'T KNOW IF I'M GOING TO HAVE TO HAVE THE ENTIRE SUV REPAINTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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