Kia Sorento Complaints

10,397 consumer complaints on file.

#11407374April 10, 2021
STEERING
STEERING STICKS CAUSES DRIVER TO JERK THE WHEEL LEFT OR RIGHT WHILE IN MOTION HAPPENS ALL THE TIME AT ANY SPEED ON ANY TYPE OF ROAD AND HAPPENS WHILE TURNING OR STRAIGHT. . DEALER STATED NEEDS WHOLE NEW MDPS STEERING COLUMN ASSY. THIS IS A SIGNIFICANT SAFETY ISSUE. MULTIPLE COMPLAINTS UNDER THE KIA FORUMS. RECALL NEEDS TO BE DONE ASAP! HAS BEEN HAPPENING FOR 3 + YEARS NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407173April 9, 2021
ENGINE
WHILE TRAVELING 700+ MILES FROM HOME, ENGINE STARTED KNOCKING. VEHICLE HAD JUST BEEN TO DEALERSHIP FOR SERVICE WITHIN TWO WEEKS OF TRAVELING AND NO ISSUES WERE FOUND. AFTER KNOCKING STARTED FOUND CLOSEST DEALERSHIP AND WAS INFORMED BY SERVICE MANAGER THAT THE ENGINE NEEDED REPLACED. VEHICLE HAS 68K MILES AND WAS PURCHASED NEW IN 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407182April 9, 2021
ENGINE
THERE IS SOME KIND OF FLUID LEAK, POSSIBLY OIL, IN THE ENGINE COMPARTMENT. I DID HAVE VEHICLE CHECKED IN 2020 FOR A RECALL BUT THEY DID NOTHING ABOUT THE LEAK. NOW THE LEAK IS CAUSING ENGINE TO SMOKE AFTER BEING DRIVEN. I KNOW THERE IS AN ENGINE RECALL ON MY VEHICLE BUT MY LOCAL DEALERSHIP CHOSE NOT TO ADDRESS IT ON MY LAST VISIT. I NOW HAVE LEFT A MESSAGE TO GET VEHICLE CHECKED AGAIN AND NO ONE HAS CALLED BACK. I CALLED KIA CUSTOMER SERVICE AND SPOKE WITH RYAN IN CALIFORNIA AND HE SAID THERE ARE NO RECALLS ON MY VEHICLE. SHOULD MY VEHICLE BE CHECKED UNDER SC200? MY VEHICLE HAS ALL THE SYMPTOMS THAT FALL UNDER THAT RECALL. I AM GREATLY CONCERNED ABOUT ENGINE FIRE/FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407197April 9, 2021
UNKNOWN OR OTHER
THE PAINT NEAR THE TOP OF MY WINDSHIELD IS PEELING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407221April 9, 2021
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD DRAG AND WOULD NOT ACCELERATE WHILE THE ACCELERATOR PEDAL WAS BEING DEPRESSED. THE CONTACT STATED THAT NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH THE REAR DIFFERENTIAL NEEDING TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD NOT COVER THE REPAIR COST. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407281April 9, 2021
STRUCTURE:BODY
AROUND FEBRUARY 5TH THE PAINT ON MY PEARLE WHITE 2014 KIA SORENTO STARTED PEELING. AS TIME WENT ON THE PAINT CONTINUED TO FLAKE OFF OF MY CAR ON BOTH PILLARS AND THE HOOD OF MY VEHICLE ALL THE WAY DOWN TO THE BASE OF THE CAR. AS I RESEARCHED THIS DEFECT I CAME ACROSS MANY OTHER CUSTOMERS WITH THE SAME ISSUES AND IN THE EXACT SAME AREAS ON THEIR KIA SORENTO SPECIFICALLY THE 2014 MODEL. THE PAINT CONTINUES TO COME OFF IN THE RAIN, WIND, AND EVEN A SIMPLE CAR WASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406983April 8, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THERE ARE NUMEROUS SAFETY ISSUES I HAVE FOUND WITH THIS CAR I JUST FINANCED. FIRST, AT RANDOM MANY DIFFERENT LIGHTS JUST BLOW, THEN ON MY DASH VARIOUS WARNING LIGHTS WILL GO ON AND OFF, ON TOP OF THAT MY ABS AND TRACTION CONTROL IS OFF FOR NO REASON AND SO ARE MY PASSENGER AIR BAGS. MY BRAKES SCREAM SOMEDAYS AND ARE TOUCHY OTHERS IVE REPLACED THE BATTERY TWICE AND ONLY OWNED IT 3 MONTHS. I HAVE BRAND NEW TIRES YET THE SUSPENSION IS AWFUL THE FUEL IS GOING FAST AND MY OIL NEEDS CHANGING VERY OFTEN AND IT IS UNDER 100000 MILES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11407062April 8, 2021
ENGINE, BACK OVER PREVENTION: WARNINGS
I WAS DRIVING GOING ABOUT 45 TO 48 MPH ON A MAIN ROAD WITH TRAFFICE FLOWING FASTER THAN ME AND MY CAR JUST SHUT OFF. THE DASH BOARD LIGHTS ALL LID UP. IT WAS A SCARY MOMENT FOR ME AS WHEN I NOTICED AND TRIED TO BREAK A LITTLE THE BRAKES WERE LOCKED AND I COULDN'T BREAK. I HAD TO LET THE CAR ROLL UNTIL IT CAME TO COMPLETE STOP. WHEN IT CAME TO COMPLETE STOP I TURNED THE KEY AND THEN I TRIED TO RESTART THE CAR AND IT WOULD NOT RESTART IT JUST DID A CLICKING NOISE. THE ENGINE SOUNDED HORRIBLE AS IT SMELLED BURNING AND GRINDING METAL PIECES WERE HEARD. I HAVE TAKEN MY CAR SEVERAL TIMES TO THE KIA DEALERSHIP BECUASE MY ENGINE LIGHT WOULD TURN ON AND OFF OR SOMETIMES JUST FLASH AND WOULDN'T COME BACK ON. ALL KIA SAID THAT IT WAS THE MAP SENSOR THAT NEEDED TO BE REPLACED THAT WAS JUNE 18, 2019, AND NOW MY CAR JUST WON'T START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407063April 8, 2021
ELECTRICAL SYSTEM, ENGINE, SUSPENSION
MY SORENTO HAS STARTED BURNING OIL. IT MAKES A TERRIBLE NOISE WHEN RUNNING. SOMETIMES THE LIGHTS FOR MY BACKUP CAMERA DOESN'T WORK NOR MY RADIO. SOMETIMES THE RADIO IF ON, STATION CAN'T BE CHANGED. IT IS LIKE IT IS IN A FROZEN MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407109April 8, 2021
STRUCTURE:BODY
PAINT BUBBLED UP TWICE AFTER RAINY DAYS THEN WOULD GO DOWN AND LOOK NORMAL LIKE IF NOTHING HAD HAPPENED AFTER THE RAIN. A FEW WEEKS LATER THE FRONT MIDDLE SECTION ON MY HOOD STARTED PEELING, DIDN'T THINK MUCH OF IT SINCE IT WASN'T TOO BIG. A COUPLE WEEKS LATER THE SIDE OF MY WINDSHIELD STARTED PEELING THE SAME WAY (WHERE IT WOULD BUBBLE UP AFTER THE RAIN) IT STARTED PEELING OFF WHILE I WAS DRIVING. AT FIRST I THOUGHT IT WAS A PAPER SINCE IT SOUNDED SIMILAR TO WHEN A FLYER IS LEFT ON WINDSHIELD WHILE DRIVING, AFTER GETTING TO MY DESTINATION I NOTICED THAT THE PAINT HAD STARTED PEELING OFF ON THE DRIVER SIDE, NEXT TO THE WINDSHIELD. I STOPPED BY KIA DEALERSHIP TO BE TOLD THAT THIS HAS BEEN HAPPENING TO KIA'S WITH THE SAME PAINT COLOR AND THAT THEY JUST HAD A 2020 CAR THAT WAS GETTING RUST DOTS, THE GUY AT THE DEALERSHIP LOOKED AT MY CAR AND SAID I HAD RUST DOTS IN MY TRUNK DOOR, RIGHT NEXT TO THE SIDES OF THE KIA SIGN. I LOOKED CLOSELY AND HE WAS CORRECT, NOW I'M AFRAID IT WILL START PEELING THERE AS WELL. WHILE THERE THEY CHECKED MY WARRANTY AND WAS TOLD THAT THAT MY PAINT WARRANTY WAS OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406859April 7, 2021
EXTERIOR LIGHTING
AFTER REPLACING BULBS, HEADLIGHTS, ESPECIALLY LOW BEAMS, ARE DANGEROUSLY LOW. VERY LOW VISIBILITY AT NIGHT AND EVEN MORE DIFFICULT TO SEE WHEN THERE IS ONCOMING TRAFFIC AND WHEN IT IS RAINING. THIS MORNING ON MY WAY INTO WORK IT WAS RAINING AND ALMOST MISSED A CURVE IN THE ROAD DUE TO LOW VISIBILITY. I SLOWED TO MAKE THE CURVE AND HIT A PATCH OF WATER (AGAIN, BECAUSE OF THE LOW VISIBILITY I DID NOT SEE) AND HYDROPLANED ALMOST HITTING A VEHICLE COMING FROM THE OPPOSITE DIRECTION. FORTUNATELY I DID NOT OVERCORRECT AND REGAINED CONTROL BEFORE A COLLISION TOOK PLACE. THERE HAVE BEEN SEVERAL OTHER TIMES WHEN I COULD NOT SEE THE TURN COMING UP OR ENTRANCES TO EXIT RAMPS ON THE HIGHWAY. MY HOPE WAS THAT CHANGING THE BULBS WOULD HELP, BUT EVEN WITH GETTING THE BRIGHTEST BULBS AT THE AUTO PART STORE, THE LIGHTS ARE STILL JUST AS DIM. IN DOING RESEARCH, I AM FINDING THAT THIS IS A COMIN ISSUE WITH THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406874April 7, 2021
ENGINE
AT 100000 MILES ENGINE HAD MAJOR FAILURE NEEDING TO BE REPLACED HAD MECHANIC INSTALL USED ENGINE WITH 75000 MILES AND THIS ENGINE IS HAVING TIMING ISSUES UNABLE TO GET IT INSPECTED BECAUSE IT WON'T PASS EMISSION TEST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406672April 6, 2021
ENGINE, STEERING
ON SOME OCCASIONS THE STEERING WAS NOT SMOOTH, AS IF IT STUCK JUST A LITTLE AND I WOULD HAVE TO LIGHTLY JERK IT. THIS WAS ALWAYS HIGHWAY. THEN ABOUT A WEEK AGO MY OIL LIGHT FLICKERED AND I MEAN ONLY A SECOND AND THEN AGAIN ON THE WAY HOME. WHEN I CHECKED MY OIL, THERE WASN'T A DROP ON THE DIPSTICK AND IT LOOKED TO HAVE A LITTLE BURNT OIL ON VERY TIP. IT WAS ALSO VERY HARD TO GET THE OIL CAP ON TO ADD OIL. I HAD TO ADD 3 QUARTS! WHY DID MY OIL LIGHT COME ON BEFORE THIS AND WHY DID IT NOT STAY ON? MY CAR IS A 2017 KIA SORENTO AND HAS ONLY HAD MAINTENANCE AT THE DEALER WHERE IT WAS BOUGHT. I WAS SHOCKED WHEN I LOOKED ONLINE AND SAW THIS WAS AN ISSUE FOR YEARS. WHY ISNT SOMEONE MAKING KIA ACCOUNTABLE? I CANT AFFORD TO PAY UPFRONT FOR REPAIRS AND WHEN COURTS DECIDE YEARS LATER MAYBE WE'LL GET REIMBURSED, THEY DON'T WAIT ON THEIR PAYMENTS FOR THE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406728April 6, 2021
ENGINE
ENGINE CAUGHT FIRE FOR NO APPARENT REASON WHILE AT A STOPLIGHT. ALL LIGHTS CAME ON THE DASHBOARD, ENGINE STARTED TO SMOKE. ONCE PULLED OVER LOWER ENGINE COMPARTMENT FIRE WAS NOTED. PROPER ROUTINE MAINTENANCE HAD BEEN PERFORMED THROUGH OUT LIFE OF OWNERSHIP
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11406729April 6, 2021
AIR BAGS
THE PASSENGER AIRBAG LIGHT CAME ON FOR NO REASON. I GOT THE CODE PULLED AT A LOCAL SHOP FOR FREE THANKFULLY. THE CODE WAS B1764 OCS MAT DEFECT. NOW BECAUSE IT FAILED FOR NO REASON I HAVE NO AIRBAGS AT ALL. FROM OTHER PEOPLE'S COMPLAINTS IT CAN COST $1,000 TO $3,000 TO FIX. AWESOME. I REALLY LOVED MY SORRENTO TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406399April 5, 2021
ENGINE
MY ENGINE SEIZED. THERE WERE NO WARNING LIGHTS PRIOR. I WAS DRIVING ON THE HIGHWAY AND MY ENGINE LOST POWER VEHICLE SHUT DOWN AND ENGINE LIGHT AND BATTERY LIGHT CAME ON. NO PRIOR WARNING LIGHTS WERE ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406400April 5, 2021
ENGINE
MY ENGINE SEIZED. THERE WERE NO WARNING LIGHTS PRIOR. I WAS DRIVING ON THE HIGHWAY AND MY ENGINE LOST POWER VEHICLE SHUT DOWN AND ENGINE LIGHT AND BATTERY LIGHT CAME ON. NO PRIOR WARNING LIGHTS WERE ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406543April 5, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, SUSPENSION
MY KIA SORENTO WAS PURCHASED FROM KIA IN 2018 - 1ST - I HAD TO TAKE THE CAR BACK TO CHECK THE REAR BREAKS DUE TO A SHAKING OF THE CAR THAT HAPPENS WHEN GOING OVER 50MPH. THE DRIVER SIDE HEAD LIGHT GOES OUT EVERY COUPLE MONTHS. RECENTLY THE BATTERY LIGHT CAME ONE, AFTER THE BATTERY WAS SWAPPED (THE CAR STILL WOULDN'T POWER ON)- THEY RAN A FEW TESTS AND DISCOVERED AN ELECTRICAL ISSUE. I HAVE TAN MY VIN FOR THE RECALL BUT MY CAR DOESN'T SEEM TO BE ELIGIBLE FOR ANY RECALLS THAT MENTION AN ELECTRICAL ISSUE WITH THE KIA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406536April 5, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
PEELING PAINT, ENTIRELY DOWN TO BASE ON HOOD AND NEXT TO WINDSHIELD BOTH SIDES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406559April 5, 2021
STRUCTURE:BODY, EXTERIOR LIGHTING
MY DRIVER HEADLIGHT WIRING HARNESS KEEPS OVERHEATING AND MELTS THE HARNESS CASING. I HAVE FIXED THIS ISSUE NUMEROUS TIME. MY DRIVER PASSENGER DOOR HANDLE CAME OFF IN MY HAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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