Kia Sorento Complaints

10,397 consumer complaints on file.

#11441706November 26, 2021
AIR BAGS
waning lamps on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441769November 26, 2021
ENGINE, VEHICLE SPEED CONTROL
My children and I were on the freeway, and when I pushed the accelerator, nothing happened. No rpm increase, no engine change…nothing. I have had my car looked at and diagnosed, and nothing alerts to being wrong. The screen said Engine Control System, the engine light came on, and I had to pull all the way over across 4 lanes of traffic on the freeway, without being able to accelerate. I pulled over, put the car in park, and waited about 10 minutes. I turned the car back on and everything was fine. I do not understand. This is a safety hazard!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441555November 24, 2021
ENGINE
Car is at 124,000 miles and well-maintained with all services done to date. However the Engine failed and will not run. No warning lights and suddenly stopped with loss of power and then will not start. Dealer says new engine will have to be put in and current engine is dead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441629November 24, 2021
UNKNOWN OR OTHER
My 2005 Kia Sorento’s headlights keep going out. I get new bulbs and even replaced the whole headlight thing and checked the wiring hoping to fix the problem and nothing. Works great for one day and then the next one or both are out. It is very dangerous to myself and my children who are under the age of 5. This is my only vehicle as I am a single mother and cannot afford the constant repairs let alone a new vehicle. This is ridiculous. I can’t go no where after 5 in the winter time since my lights go out and I have errands to run, school and work. I’ve heard this happens too often. This is a problem that not only should be addressed but is extremely dangerous for all drivers !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441645November 24, 2021
VISIBILITY/WIPER
Within a 2 month period after purchasing this vehicle, the windshield has cracked twice. First time was more understandable as a larger sized rock hit the windshield right next to the pillar on the passenger side creating a roughly 4” starburst crack. That one was replaced and 2 weeks later a tiny pebble kicked up and created a small chip on the upper corner driver side. Within about 30 seconds the chip spread halfway across the windshield. These new windshield seems to be extremely weak and falling in line with the issues the Telluride had as well with the Kia acoustic glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441450November 23, 2021
POWER TRAIN
The contact owns a 2011 Kia Sorento. The contact stated that while driving approximately 55 MPH, an abnormally loud banging sound was coming from the engine compartment. The vehicle then started to lose motive power and stalled. The vehicle was towed to the local dealer who diagnosed that the transmission had failed and needed to be replaced. The transmission was replaced, and the contact was informed that the new transmission was also defective. A used transmission was installed, and the failure was remedied. The approximate failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441259November 22, 2021
EXTERIOR LIGHTING:TURN SIGNAL
In September 2021 the driver side turn signal would intermediately work. Replaced the bulb twice with no difference. Upon further inspection, found 2 wires corroded together. Being the vehicle is still under warranty, the Sorento was taken to a Kia dealership in October 2021 which we were told it was damage and not under warranty, and a new harness would need to be installed. No mentioned of why the wires over heated, became brittle, and melted together. During that time, the headlight functions started to decrease drastically as I refused a new harness install being that wouldn't solve the problem of why it happened. No warning lights appeared on dash, no messages, just our first clue something was wrong was the driver turn signal was working in spurts. I ended up pig tailing the light socket in fear of a fire and to fight Kia as this is a dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441325November 22, 2021
ENGINE
The contact owns a 2013 Kia Sorento. The contact stated that while driving the vehicle was running rough. The contact thought she had bad fuel. The contact stated after restarting the vehicle, it seized. The engine warning light was illuminated. The contact received notification of NHTSA campaign number: 20V750000 (Engine) however, the part to do the recall repair was unavailable. The vehicle was towed to the local dealer who confirmed that parts were not available. The dealer diagnosed there was a loss of compression in cylinders #1 and #2. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and determined that the failure was due to the recall. The approximate failure mileage was 113,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441223November 21, 2021
UNKNOWN OR OTHER
When driving at freeway speeds and accelerating the vehicle begins to do a sputtering motion and the looses all speed. Goes from 65mph down to 45mph. I then have no option but to put my hazard lights on and pull over. If you hit the gas it feels as though no fuel is being delivered to the car so there is no power. Once I pull over give the car a minute, turn it on, hit the gas for a bit while parked the car while drive okay until my next 40+ mile drive. No check engine lights have come on. This has occurred multiple times. It is very scary especially with my children in the car. Dealer can’t find problem because there is no check engine light, but this can’t be normal. Please help. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441228November 21, 2021
AIR BAGS
The passenger airbag light remains turned on even when front passenger seat is occupied and seat belt is in use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441222November 21, 2021
POWER TRAIN
Transmission failure with no warning while driving on the highway. No warning lights before or while this occurred. Car would not accelerate. After being diagnosed at the dealership, we were told there have been other reports of the same issue therefore replacing the transmission would not be an option and Kia may have to buy the vehicle back. This is NOT a safe vehicle!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441018November 19, 2021
UNKNOWN OR OTHER
The contact owns a 2013 Kia Sorento. The contact stated that after the vehicle was started and left running for a while there was an abnormal plastic burning odor coming from the vehicle. After researching online, the contact did not believe the issue was related to a fuse but instead believed that there was a heater circuit continuity issue. The contact was concerned that there was an electrical short in the seat heater. The contact stated that there were two warning lights related to the driver’s and passenger’s side front seats. The contact stated that whenever the seat heaters were performing as designed the three LED lights would remain lit however, whenever the failure was present one of the LED lights would flash. During the failure, the driver’s front seat would not seat up normally or would be lukewarm. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed. the local dealer was contacted however, the contact was yet to receive a callback. The manufacturer was not informed of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11441070November 19, 2021
STRUCTURE:BODY
Dear Kia, 1st of all I Love my Kia Sorrento. The only problem I have is that the original paint is peeling off the vehicle. Now my car is 8 yrs old and the original paint is starting to peel and the metal is showing, on the passenger side of the front windshield. Now to me it seems that the original paint that was used for my car must have a defect. When, have you heard of the original paint peeling from the vehicle to where the metal is showing, that does not happened unless the paint is faulty I have 2002 dodge caravan (White) and that has never happened, I also have a 2004 ford truck 150 (White) and that has never happened. As you can see how old these vehicles are and their original paint of the automobiles is still there. Now I know it’s the original paint, but if you need for me to take it to a Kia expert I will so they can analyze it. I have had a lot of great compliments on my Kia Sorrento the people think is a brand-new car because the color looks well treated. When I tell them that it’s a 2013 they complement me on how well the color is kept and what it is equipped with. Now what am I going to tell them when they that ask me about my Kia, that the car is great but the paint they use is not of good quality, that after a couple of years it starts to peel down to the metal. Now I could tell you my car’s paint is not warned out or faded it still looks new. I have attached photos of my cars so you can see what I am talking about.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441107November 19, 2021
STEERING
Steering sticking, second time. Now they changed the rack and pinion. Thank God I had extended service warranty. $4000.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440999November 19, 2021
POWER TRAIN
At first from 1st to 2nd took RPM to 5,000 before shifting to 3rd. Almost like it was stuck in neutral over that time but clearly in Automatic. Once in third girl no power until RPM drops and then shifted.At high speed all seemed fine. Happened ever time I start/stopped until When turned off car and it on went away. Now this morning on the way to dealship no Forward or Revese so having it towed to dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440965November 18, 2021
EXTERIOR LIGHTING
Both of my headlights went out as I was driving down the road. I did not have any type of warning light on my dash come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440779November 17, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
Pearl White paint delaminating on A-pillar of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440861November 17, 2021
ENGINE
I just bought my car in March of this year. It started overheating so I brought it to the mechanic where I was quoted $9,000 for a new motor. I still owe $17,000 on it. Was completely disrespected at the dealership by the service department. So now I’m stuck with a car that doesn’t drive and a huge loan I have to pay out. I was told that the oil level in my car was extremely low. I just recently had it changed and wasn’t due for over a month for another. No light sensor or anything went off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440599November 16, 2021
POWER TRAIN
The vehicle has a dual clutch transmission which causes the vehicle to lunge forward at idle. The transmission also "slips" at times during hard acceleration and results in very slow acceleration when entering a highway on a ramp or making way across an intersection. The transmission also shifts extremely hard when coming to a stop and then lunges requiring additional braking. This presents a safety issue when crossing an intersection or coming to a sudden stop in stop and go traffic. The vehicle has 10,000 miles was inspected (and reproduced) at the Kia dealership where I purchased it, and the service department states that the transmission is working as designed, which I believe since there are numerous complaints about the same issue on line and Kia forums. The newest issue (about 2 months old) is that there is a whining noise that appears to be coming from the transmission during acceleration until the transmission shifts into another gear. There are no warning lamps - the issue has been occurring since purchased in May 2021. It appears that this issue is with the dual clutch 2.5 turbo models across the Kia line.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440538November 15, 2021
EXTERIOR LIGHTING
The factory design of the low beam headlights seems to have a feature that prevents up-shining into oncoming traffic. However, this design results in a dark shadow-line across the field of vision. This dark shadow-line results in poor visibility especially when driving in areas that are very dark. The shadow-line makes it look like I'm driving into the bat-cave. I have observed on some online Kia Sorento user forums of the same complaint. My Kia dealer claims that this is a factory design and there is no remedy. I have uploaded 3 photos taken from inside the car parked in front of my white garage door. You can see the horizontal shadow-line and two "teeth" that hang down in the field of view. The line is not very pronounced against the white door, but is very much so when driving on a dark road. Please investigate and advise. Thank you very much.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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