Kia Sorento Complaints

10,397 consumer complaints on file.

#11443054December 8, 2021
STRUCTURE:BODY
The paint on the hood, and top of the vehicle is chipping and peeling in 1-2" spots. No one was put at risk No one has inspected. No warnings or lights- first appeared 18 months ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442953December 7, 2021
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
While my Kia Sorento had a chattering noise. When leaving home for an appointment l took the interstate and the chatter sound got louder about 10 minutes into driving. As I increased acceleration, the check engine light began to flash quickly and immediately The SUV started losing power and the engine stalled coasting long enough for me to pull to side of road. I tried to re-start the engine but it would not turn over to start. Twice in the past my husband took the SUV to Kia of Dayton Because car was losing oil with no warning light indicating it was low on oil. The mechanic explained there was a problem, he said that it had to be proven after a couple of oil changes and same problem occurred, which it has repeated twice. They said then they had to contact Kia for further instructions on how to proceed. The danger that affected my 91 year old Dad and myself is that we were stranded on a busy highway with no heat on a cold winter day. I had to find transportation to get my Dad home, because he takes blood thinner which causes him to get cold very easily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442994December 7, 2021
STRUCTURE:BODY
The paint is peeling off of the roof as well as on the hood. Was told by a body shop that the primer used by Kia is incorrect and will cause the paint to not adhere properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442997December 7, 2021
AIR BAGS
The contact owns a 2014 Kia Sorento. The contact stated that after turning on the vehicle the air bag warning light illuminated and remained illuminated. The vehicle was taken to the local dealer and diagnosed with a clockspring failure. The vehicle was repaired however, after several months the failure recurred. The contact took the vehicle back to the local dealer who inspected the vehicle and stated that the clockspring was damaged and needed to be replaced. The contact was informed that the part to repair the vehicle was not available and had to be ordered. The contact was concerned that the failure would recur after replacing the clockspring. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443022December 7, 2021
ENGINE
The engine failed and is available for inspection. My daughters and my safety were put at risk when trying to accelerate onto the interstate on ramp and was slow to do so. The car never made it to the speed limit and actually started slowing down. When trying to speed up it started making a knocking sound which ended up leaving us stranded on the side of the interstate on Easter Sunday, so there was more than the normal traffic. The engine light or any other warning lights came on before this happened. The engine was inspected by a Kia service center. And as this was a mechanical issue, the insurance would not do anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442828December 6, 2021
STRUCTURE:BODY
Always noticed little chips on my hood then at about 65000 miles my paint just started peeling right off. So bad that I can’t wash my car or the paint will keep peeling. My auto insurance called it delamanation and said it wasn’t painted properly therefore they won’t cover it. Kia will not acknowledge to me that there is a problem, said my warranty on paint has expired. My color is pearl white and I see other white Kias all over doing the same thing. Also Hyundai’s. If you look online you will see LOTS of stories and complaints regarding this problem. Kia should be held accountable and recall this!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442847December 6, 2021
UNKNOWN OR OTHER
Steering began sticking at about 55K miles. Got worse over time. Causing difficulty with accurate lane changes or straight steering. Car has electric motor assisted power steering. Found multiple similar cases on line where solution was to replace entire steering column assy. Took car in to dealer (Peoria Kia, Peoria AZ) 15Oct2021. Dealer said had to replace entire column assy- steering. Was covered by 3rd party extended warranty on car, 2 months later, steering stopped working completely. We were able to get the car to the side of the street and stop. Had car towed back to Peoria Kia. They now report broken steering gear, which appears to be related to previous repair. Solution pending back ordered parts. Work order for first repair attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442921December 6, 2021
VISIBILITY/WIPER, EXTERIOR LIGHTING
THIS IS ONGOING CONDITION FROM DELIVERY OF VEHICLE. BASED ON CAR COMPLAINTS ALREADY FILED ON CAR COMPLAINTS.COM WE BELIEVE KIA KNOWS ABOUT THIS PROBLEM. THERE IS SOME SORT OF RELATIONSHIP OF NIGHT DRIVING AND LOW BEAM HEADLIGHTS THAT CAUSES VERY DARK SHADOW ON WINDSHIELD THAT ABSTRUCTS DRIVER VISION. WE FURTHER ASSERT THAT KNOWING THIS KIA WILLFULLY ADJUSTS HEADLIGHTS TOO HIGH TO TRY TO CONCEAL PROBLEM.(DEALER SAID THEY WERE SET 8" TOO HIGH. BUT WHEN ADJUSTED TO FACTORY SETTINGS THE PROBLEM GOT WORSE. CASE NUMBER ENTERED WITH KIA. NOW IN ESCALATION MODE ... HOWEVER WE LIVE ON TOP OF A MOUNTAIN WITH 3000 FOOT DROPS IF OUR VISION IS OBSTRUCTED AND WE MISS EDGE OF ROAD. THE HEADLIGHTS WERE ADJUSTED BACK TO THE HIGHER SETTING BUT WE FEEL THAT WILL BLIND ON COMING CARS STILL ANOTHER SAFETY DANGER. KIA MUST FIX THIS PROBLEM. i HAVE PHOTOS TO SHOW THIS LIMITED VISION NIGHT DRIVING LOW BEAM RURAL ROAD SAFETY PROB LEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442740December 5, 2021
POWER TRAIN
2021 Kia Sorento SX Prestige (XLine) did not want to shift on its own. When it was taken to the dealership, SME's reset the check engine light, drove 1 mile (total) and informed us there was nothing wrong with the vehicle. They were able to see a power train code (transmission fluid level pressure) within code history however they did not drive it long enough to replicate the code. Transmission fluid levels were checked ( 89% full) and was topped off prior to releasing the vehicle back to us. After driving about 40 miles, the vehicle was taken to the store however, went limp in the middle of the road. The vehicle would not move (no matter the gear) and after turning off the vehicle and turning it back on the vehicle would not budge. The vehicle was forced to move after revving up the vehicle to 5K RPMs the vehicle started to drift. During this time, the D symbol and R symbol would blink repeatedly. I put it in manual mode and instead of showing the gear it shows an " S ". Thankfully this occurred on a military base however, if this occurred off the base I believe I would have gotten into an accident causing serious bodily injury or worse. Currently, the check engine light is on and I do not feel comfortable or safe in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442590December 3, 2021
ENGINE
Oil burns fast into catalytic converter. Dealer and corporation know of problem bit won't recall. Many people are complaining about the same thing. It's a safety fire Hazzard 🔥
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442609December 3, 2021
ENGINE
have a 2016 kia Sorento, 4 cylinder, 2.4 L engine with 74.5k miles. The ecu upgrade was performed in 2019. This month while driving, the engine lost power and the car would shudder. The oil dipstick showed no oil and the oil light and check engine lights were illuminated. The car was towed to the local dealership. The dealership mechanic found that cylinder #2 had only 30psi of pressure and 90% leakage and a possible burnt exhaust valve. Error code P030200 was also present. Their recommendation was to replace the engine. HOWEVER, they say these repairs are NOT covered by my extended warranty OR the lifetime warranty coverage resulting from the Kia Theta II class action lawsuit. I feel this engine failure is covered by the Kia engine class action lawsuit and the dealership and warranty company are not honoring the class action settlement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442478December 2, 2021
ENGINE
My wife was driving to work when the engine lost power and started making a rattling noise. I took the vehicle to my trusted mechanic who informed me that the engine needs to be replaced due to excessive oil consumption. Not once did I receive any type of oil warning light on my dash informing me of an oil issue. My vehicle has almost 1,000 miles left before the next scheduled oil change. My engine is destroyed and it is going to cost 4,500 dollars to replace with a [XXX] engine from a SALVAGE YARD. But I have no other option because I cannot afford anything more. In December, three weeks before Christmas. This is unreal that this vehicle consumes that much oil. My car has 57,000 miles on it. It's basically new. Now I have to depreciate its value and probably reliability with an engine from a totaled car. Despicable. There NEEDS to be a recall on this and reimbursement to those who had to buy a new engine. Safety concerns: My wife drives my children to school every day in that car. Luckily it failed when they weren't inside. My wife had to drive the car miles home at an unsafe slow speed causing a road hazard. Components have not been inspected by the manufacturer yet but will be sent to Kia by my mechanic. NO WARNING LAMPS UNTIL MY ENGINE WAS TAKING ITS LAST BREATH ON THE WAY TO THE MECHANIC. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442410December 2, 2021
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Passenger side low beam headlight keeps burning out. Had bulb replaced one month ago, burnt out again. Had it replaced several times. One time recently the mechanic had to also replace the wiring connections because it melted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442301December 1, 2021
ENGINE
The 2016 Kia Sorrento we drove for 6 months, odometer reading under 82 000 mi had complete engine failure with no warning. It started to rattle when shifting to a new gear and completely broke down on the way to the dealership the next day. The Kia Dealer has confirmed the engine failed. We had no warning of engine issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442104November 30, 2021
UNKNOWN OR OTHER
The horn on my Kia became very faint causing a safety risk as it was so quiet, that it was no longer a viable safety tool. At 57,711 miles. On 5/13/21 I paid a local certified mechanic to replace the horn. (I was informed there were actually 2 horns). My vehicle was purchased 10/8/16. Since it was under warranty, in June 2021, I provided KIA the receipt to get reimbursed for the horn replacement. After 5 months of my persistent communication with KIA, they denied reimbursement. Early on one of the KIA emails asked for proof of payment (which I provided) and it also stated reimbursements can take up to 60 days. I have the defective horns in my possession.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442191November 30, 2021
UNKNOWN OR OTHER
I brought this truck 1/1/21. 6/13/21, the transmission went out on me. The Kia Dealership had to replace 3 transmissions, in which the truck stayed in the shop for over 4 months with no loaner. When I got it back, I drove it for 2 weeks and in the middle of traffic, the dashboards lit up like a Christmas tree, then the truck cut off on me. This is a safety concern and this truck is a lemon. Currently going through the buy back process since September. It's now going on December.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441981November 29, 2021
AIR BAGS
I was in a weather related accident where I hit the guardrail twice head on and none of my airbags deployed. My vehicle is currently at a tow yard and will be towed to the autobody shop 12/8/2021. No warnings or indications on why the airbags wouldn't have worked properly prior to the accident.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11442042November 29, 2021
UNKNOWN OR OTHER
The car randomly started to burst j to flames. Our car is now totaled because of an engine compartment fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11441980November 29, 2021
POWER TRAIN
THE TRANSMISSION PERIODICALLY DOES NOT ENGAGE WHEN IN DRIVE THE TRANSMISSION ALSO OVER REVS THE ENGINE WHILE GOING A SLOW SPEED I POINTED THIS OUT TO THE DEALER WHEN IN FOR SERVICE THEY STATED THEY WERE AWARE OF OTHER TRANSMISSION COMPLAINTS, AND I SHOULD KEEP AN EYE ON IT. NOTHING WAS DONE TO FIX THE PROBLEM THERE WERE NO WARNING LAMPS OR INDICATORS WHEN THIS HAPPENED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441704November 26, 2021
ENGINE
My vehicle without any warning whatsoever, completely shut down while driving in interstate traffic. This was a very dangerous thing to happen while driving on a busy interstate. I was able to get to the side of the road but the vehicle would not start. I had my vehicle towed to my mechanics shop where he determined that the motor had failed due to cylinder/piston damage. I was denied coverage by KIA so my only choice was to pay my mechanic to replace the motor with a remanufactured motor at a cost of $9000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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