Jeep Grand Cherokee Complaints (1998)

1,028 consumer complaints on file.

#11574963March 1, 2024
UNKNOWN OR OTHER
Car stalls sometimes at a light. Also stops when driving in traffic and everything goes dead. Then starts up again. Diagnostic check shows everything ok. Mechanic put different sensors in but did not solve problem. It did not stall when mechanic drove it. Has been happening off and on for a couple of months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476350July 28, 2022
STEERING
The contact owns a 1998 Jeep Grand Cherokee. The contact stated while driving approximately 70 MPH, the front tires started shaking violently to the right and left while the steering wheel followed the rapid jerking movements from right to left. The contact slowed the vehicle to 40 MPH and was able to proceed. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local independent mechanic who determined that burned lower track arm bearings on the steering arms left and right needed to be replaced. The vehicle was repaired. The failure still occurred intermittently. The vehicle was towed to a second independent mechanic but had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210683May 29, 2019
UNKNOWN OR OTHER
WITHIN THREE WEEKS OF INSTALLING A SET (4) OF THE HANKOOK OPTIMO 724 TIRES, I HAD EXPERIENCED A CATASTROPHIC FAILURE WHILE TRAVELING AT ~ 60 MPH ON THE INTERSTATE. I AM CERTAIN I AM EXPERIENCED NO HAZARD FOR IT WAS MY DRIVER'S SIDE REAR TIRE THAT FAILED. THE DRIVER'S SIDE FRONT TIRE WAS NOT DAMAGED. THE LEFT, REAR TIRE FAILURE ESSENTIALLY FELL APART, HAVING SEPARATED FROM THE OUTER/INNER WALLS. NO PLAUSIBLE REASON OTHER THAN EXTREMELY POOR QUALITY. HANKOOK REPRESENTATIVE COULD ONLY OFFER 50% CREDIT TOWARDS MY NEXT PURCHASE, BUT IT REQUIRED AN HANKOOK AUTHORIZED DEALER WHICH WAS INCONVENIENTLY LOCATED. I UTILIZED WALMART'S 100% GUARANTEE, RETURNED THEM, AND REPLACED THEM WITH GOODYEAR WRANGLER RADIAL P235/75R15 105S OWL HIGHWAY TIRES WHICH HAVE PERFORMED SUPERBLY THUS FAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204239April 28, 2019
STEERING, WHEELS
I WAS ON THE HIGHWAY WITH MY 3 YEAR OLD GRANDCHILD IN THE BACK WHEN MY CAR STARTED SHAKING SO VIOLENTLY I THOUGHT WE WERE GOING TO DIE! IT LITERALLY FELT LIKE THE WHEELS AND THE STEERING WHEEL AS WELL WERE GOING TO ALL FALL OFF! I'VE NEVER BEEN MORE SCARED IN MY LIFE. IT WAS VERY DIFFICULT TO SLOW IT DOWN AND PULL OVER TO A BREAKDOWN LANE SO I COULD STOP . I WAS EVEN GOING UNDER THE SPEED LIMIT WHEN THIS HAPPENED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102578June 19, 2018
ELECTRICAL SYSTEM
STALLING WHILE DRIVING HIGHWAY SPEEDS. NOTICED IT STALLS AFTER ENGINE WARMS UP. SOMETIMES IT STARTS BACK UP, BUT SOMETIMES IT HAS TO SIT A WHILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102239June 17, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
VEHICLE WILL STALL OUT WITHOUT WARNING WHILE MOVING AT ANY SPEED. PULLING OVER AND RESTARTING THE CAR FIXES THE ISSUE TEMPORARILY. THIS HAS BEEN A PROBLEM FOR SEVERAL YEARS. NO ERROR CODES ARE BEING GENERATED . REPLACED O2 SENSORS AND THIS REMAINS AN ISSUE. LOOKING ONLINE, MANY PEOPLE HAVE HAD THIS SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091735May 4, 2018
STRUCTURE:BODY, POWER TRAIN, VEHICLE SPEED CONTROL
TAKATA RECALL. SINCE OWNING MY 1998 JEEP GRAND CHEROKEE 4.0, I'VE REPLACED NEARLY EVERY SINGLE PART ON IT. THE TRANSMISSION NEEDS TO BE RECALLED ON THIS VEHICLE BEFORE SOMEONE GETS KILLED JUST TRYING TO DRIVE IT. THE TRANSMISSION WILL BE FINE 1 MINUTE, THE NEXT IT IS PUTTING ITSELF IN NEUTRAL OR DRIVE AND I'VE NEARLY DIED ON SEVERAL OCCASIONS. NOW, THE JEEP IS CODING MORE CODES THAN EVER. ALSO, AS OF FEW DAYS AGO, I HAVE NO REVERSE IN IT. I NEARLY HIT ANOTHER CAR TRYING TO BACK OUT OF A SPACE AT THE HOSPITAL WHEN REVERSE DECIDED TO NO LONGER WORK. I CAN'T AFFORD TO KEEP FIXING THESE ISSUES AND I SHOULDN'T HAVE TO. PLEASE LOOK INTO THIS BECAUSE I'M SURE I'M NOT THE ONLY PERSON THAT'S HAD PROBLEMS WITH THE TRANSMISSION IN 1998 JEEP GRAND CHEROKEE MODELS. ALSO, MY BACK PASSENGER DOORS HAVE DECIDED THEY WON'T OPEN FROM OUTSIDE OF THE VEHICLE. YOU CAN ONLY OPEN THEM FROM INSIDE. WHAT IF SOMETHING HAPPENED AND I WAS TRAPPED, NOBODY COULD GET IN THROUGH THE PASSENGER BACK 2 DOORS BECAUSE THEY WON'T OPEN. AS FAR AS TRANSMISSION, MAYBE I'LL LIVE THROUGH ANOTHER INCIDENT WITH TRANSMISSION CHANGING GEARS ON IT'S OWN, BUT MAYBE I WON'T EITHER. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056454January 3, 2018
TRAILER HITCHES
1998 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO RECEIVER TRAILER HITCH SAFETY RECALL. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023902September 17, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
VEHICLE WILL STALL AND LOSE POWER WHILE DRIVING. CAN OCCUR AT SLOW AND HIGH SPEEDS. ONLINE FORUMS HAVE MENTIONED A POSSIBILITY OF FAULTY PCMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010327July 24, 2017
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE EQUIPPED WITH ANTARES COMFORT A5 TIRES, SIZE: 235/70/R16 (NA). THE TIRES WERE PURCHASED ON JUNE 10, 2016 FROM WALMART. THE CONTACT STATED THAT THE TIRES WERE ALREADY COMPLETELY BALD AND THE WEAR BAR WAS SLIGHTLY EXPOSED. THE TIRES NEEDED TO BE REPLACED. THE CONTACT STATED THE TIRES HAD A GUARANTEE OF 60,000 MILES. WALMART STATED THAT THEY WERE NOT RESPONSIBLE FOR THE REPLACEMENT OF THE TIRES. THE TIRES HAD NOT BEEN REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE DOT NUMBER WAS UNKNOWN. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 113,000 AND THE APPROXIMATE TIRE FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992102May 29, 2017
SUSPENSION
IT HAS HAPPENED TWICE IN THE LAST 2 WEEKS. I GO OVER A SMALL BUMP AND IT BEGINS TO SHAKE VERY VIOLENTLY. I LET OFF THE GAS AND IT SETTLES DOWN. THIS IS VERY VIOLENT SHAKING.LIKE THE VEHICLE IS COMING APART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986140May 17, 2017
ENGINE
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS OR WHILE STOPPED, THE VEHICLE SHOOK AND STALLED WITHOUT WARNING. THE CONTACT HAD TO RESTART THE VEHICLE TO REGAIN NORMAL OPERATION. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC AND DEALER WHO WERE UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE MANUFACTURER STATED THAT DUE TO THE MILEAGE OF THE VEHICLE, IT WOULD NOT BE COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 197,843.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985759May 15, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1998 MARK III JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE MAIN PCM LOCATED ON THE FIREWALL WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 191,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980388April 25, 2017
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT WAS NOT ABLE TO COMPLETE THE PROCESS FOR CHRYSLER'S BUY BACK PROGRAM DUE TO THE MANUFACTURER'S REFUSAL. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT WAS NOTIFIED THAT THE MANUFACTURER WOULD NOT COMPLETE THE BUY BACK PROGRAM DUE TO THE CAMPAIGN'S EXPIRATION. THE CONTACT WAS NOT PROVIDED A CASE NUMBER FROM THE VARIOUS REPRESENTATIVES WITH WHICH HE SPOKE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944083January 10, 2017
FUEL SYSTEM, GASOLINE, ENGINE
BOUGHT THIS VEHICLE FOR TRANSPORTATION TO WORK AND HAVE NOT BEEN ABLE TO DRIVE IT DUE TO SAFETY ISSUES AS THE TIMING BELT HAS APPARENT ISSUES THAT MAKE THE MAIN COMPUTER READ IT WRONG FROM WHAT I AM UNDERSTANDING. THE VEHICLE WANTS TO SHUT OFF AT A RED LIGHT OR STOP SIGN, THEN KICKS BACK INTO GEAR. IT SEEMS TO DRIVE BETTER ON A MAIN STRETCH, YET FALTERS AT SLOWING TO A STOP. IT IS AT THE MANUFACTURE NOW AND HAS RECALLS, YET THIS WAS NOT ON THE LIST OF REPAIRS. HOWEVER, I BELIEVE IT IS AN ISSUE THAT SHOULD BE ADDRESSED WITHOUT ME HAVING TO PAY A SERVICE BILL FOR THE AMOUNT THEY ARE WANTING TO CHARGE ME FOR REPAIRS. I FEEL THIS IS A MANUFACTURE DEFECT THAT SHOULD BE FIXED. THEY MENTIONED THE TIMING BELT AND CRANK SHAFT. IM NO MECHANIC, HOWEVER, THESE ISSUES COULD CAUSE ME TO LOOSE CONTROL OF THIS VEHICLE AND SHOULD BE CORRECTED. I FEEL IT IS THE MANUFACTURERS OBLIGATION TO SAFETY TO HELP ME TO HAVE THE ISSUES CORRECTED. I HAD TO HAVE SOMEONE ELSE DRIVE IT TO THE SHOP FOR ME WITH ME AS PASSENGER. VERY SCARY RIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928938December 1, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ALARM GOES OFF INTERMITTENTLY WHEN PARKED IF ALARM SET , LIGHTS GO OUT OR FLASH WHEN DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898880August 26, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ALARM ACTIVATED RANDOMLY, THE HEADLIGHTS FLASHED AND THE COMPUTER DISPLAYED THAT ALL DOORS WERE OPEN WHEN THEY WERE CLOSED. IN ADDITION, THE CONTACT MENTIONED THAT THE BRAND NEW BATTERY THAT HAD BEEN INSTALLED BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 230,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895469August 12, 2016
AIR BAGS, SERVICE BRAKES
DURING NORMAL DRIVING DOWN A MOUNTAIN ROAD, BREAK PEDAL WENT TO THE FLOOR. ATTEMPTS MAKE TO PUMP BREAK WITH NO EFFECT. EMERGENCY BRAKE WAS PULLED WITH NO EFFECT. VEHICLE SLAMMED INTO ROCK WALL AND THEN LANDED INTO A 10+ FOOT RAVINE. WAS INFORMED BY MECHANIC THE MASTER CYLINDER FAILED WHICH CAUSED A NEAR FATAL ACCIDENT WITH 5 PEOPLE IN THE VEHICLE. I RECENTLY FOUND OUT THERE WAS A RECALL ON A REPLACEMENT MASTER CYLINDER FOR THAT MAKE A MODEL BUT CANNOT VERIFY IF THIS WAS A REPLACEMENT PART OR NOT. I CANNOT NOT FIND ANY INFORMATION WITH CASTING NUMBERS OF EFFECTED PARTS. RE: THE RECALLED MASTER CYLINDERS IT REPORTS THE PART WAS AFFECTED IN COLD WEATHER BUT THIS HAPPENED ON A WARM SUMMER DAY. THE RECALL I AM REFERRING TO WAS INITIALLY REPORTED IN 2006. ALL THAT HAPPENED AND THE AIRBAGS DID NOT DEPLOY. I DO HAVE PICTURES OF THE ACCIDENT AND THE MASTER CYLINDER AS WELL AS DOCUMENTATION RE THE ACCIDENT REPORTS, I AM HAVING A HARD TIME UPLOADING THEM
Crash:
No
Fire:
No
Injuries:
5
Deaths:
0
#10884054July 11, 2016
ENGINE
ENGINE STALLS/CUTS OUT WITHOUT WARNING WHILE DRIVING AT HIGHWAY SPEEDS, ON CITY STREETS AND SOMETIMES WHILE STOPPED IN TRAFFIC. THIS IS AN ONGOING ISSUE FOR ALMOST A YEAR. MECHANIC CANNOT FIND OR DUPLICATE THE PROBLEM. ONLINE FORUMS SEEM TO INDICATE THIS IS AN INHERENT PROBLEM IN THIS PRODUCT LINE THE INCIDENT DATE BELOW IS THE LATEST OCCURENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873395June 9, 2016
FUEL SYSTEM, GASOLINE, STRUCTURE, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO REVERSE THE VEHICLE, THE REVERSE LIGHTS FAILED TO ILLUMINATE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM; GASOLINE, STRUCTURE). THE FAILURE MILEAGE WAS 185,000. UPDATED 07/13/16*LJ THE CONSUMER STATED THE BACK UP LIGHTS STOPPED WORKING, AFTER THE RECALL WAS PERFORMED. UPDATED 07/20/16
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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