Jeep Grand Cherokee Complaints (1998)

1,028 consumer complaints on file.

#10561367January 24, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD BE A REMEDY AVAILABLE BEFORE JANUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560893January 21, 2014
STRUCTURE:BODY
I RECEIVED A NOTICE FROM CHRYSLER TODAY CONCERNING A POSSIBLE PROBLEM WITH THE FUEL TANK. THE SOLUTION THAT CHRYSLER HAS COME UP WITH IS THE INSTALLATION OF A TRAILER HITCH. IT FURTHER STATED THAT IF A JEEP OWNER HAD A HITCH INSTALLED AFTER PURCHASING THE VEHICLE, HE OR SHE SHOULD SUBMIT THE BILL OF SALE OF THE HITCH INSTALLATION AND CHRYSLER WILL REIMBURSE YOU THAT AMOUNT. I CALLED CHRYSLER AND TOLD THEM THAT I HAD A HITCH INSTALLED AROUND 2001 BUT I NO LONGER HAVE THE SALES SLIP FOR THE INSTALLATION. THE GENTLEMAN THAT I SPOKE WITH WAS VERY PLEASANT BUT TOLD ME THAT THE ONLY WAY I COULD GET PAID FOR THE INSTALLATION WAS TO SUBMIT THE ORIGINAL RECEIPT. I THINK THAT CHRYSLER IS VERY AWARE THAT VERY FEW JEEP OWNERS ARE GOING TO BE ABLE TO PRODUCE A BILL OF SALE FOR A PURCHASE THAT IS OVER 10 YEARS OLD. IT'S A PLOY FOR A HIDDEN AGENDA SO THEY CAN SAVE THOUSANDS OF DOLLARS. THE FAIR THING TO DO IS FOR THEM TO COME UP WITH A FAIR AMOUNT FOR THOSE THAT CAN'T PRODUCE A RECEIPT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559332January 10, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD SURPASSED THE REASONABLE TIME FOR REPAIR. THE MANUFACTURER AND DEALER WERE CONTACTED AND STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/11/2014 *BF UPDATED 02/11/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555195December 7, 2013
STEERING
I HIT A SMALL BUMP AND THE FRONT END STARTED TO SHAKE VERY INTENSELY. I COULD FEEL IT IN THE STEERING WHEEL. TO STOP I HAD TO STEP HARD ON THE BRAKE, AND I WAS IN A CENTER LANE OF TRAFFIC. IT WAS A VERY DANGEROUS MANEUVER. SINCE THE FIRST TIME IT HAPPENED IT HAS GOTTEN PROGRESSIVELY MORE FREQUENT, EVEN THOUGH I HAVE TRIED A VARIETY OF STRATEGIES TO REPAIR THIS PROBLEM: NEW TIRES, MULTIPLE ALIGNMENTS, NEW SHOCKS (TWICE), REPLACED TRACK BAR, REPLACE SWAY BAR BUSHINGS, REPLACED STEERING GEAR BOX AND PITMAN ARM. I HAVE HAD SEVERAL MECHANICS LOOK AT IT. IT IS VERY FRUSTRATING. THE CAR IS OLD, I UNDERSTAND THAT, BUT THERE IS NO LOGICAL REASON IT CAN NOT BE MADE SAFE. YET IT IS NOT SAFE, DESPITE MY ONGOING EFFORTS TO MAKE IT SO. I HAVE NOT YET GIVEN UP, BECAUSE OF COURSE I CAN'T SELL IT. IF I CAN'T FIX IT, I MIGHT AS WELL JUNK IT, EVEN THOUGH THE MOTOR RUNS GREAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554737December 4, 2013
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
THE JEEP STALLS FOR NO REASON. JUST STOPS RUNNING. IT WAS REPAIRED THREE TIMES BEFORE I ACQUIRED IT. I HAVE DONE THE SAME REPAIRS TWICE TO NO AVAIL. I WAS TOLD THERE WAS A RECALL AND WAS ALSO TOLD I'D BE NOTIFIED BUT HAVE NOT TO DATE. I JUST REPLACED THE COMPUTER BRAIN AND THE COIL YET AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554413December 2, 2013
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 1998 JEEP CHEROKEE. THE CONTACT STATED THAT HE DID NOT RECEIVE A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 13V25000 ((FUEL SYSTEM GASOLINE, STRUCTURE) BUT HE WAS INFORMED BY THE MANUFACTURER HIS VEHICLE WAS INCLUDED IN THE RECALL. THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND NO EXPECTED ARRIVAL DATE COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/6/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553400November 25, 2013
FUEL SYSTEM, GASOLINE
1998 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO NOT RECEIVING ISSUED RECALL NOTICES OF VEHICLE POTENTIAL FIRE DANGER. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553515November 23, 2013
FUEL SYSTEM, GASOLINE, STRUCTURE
MY NEPHEW DIED IN A FIRE AFTER HE WAS IMPACTED FROM THE REAR WHILE AVOIDING DEBRIS/PEOPLE IN THE HIGHWAY. WWW.WGGB.COM/2013/11/11/STATE-POLICE-SAY-THEY-HAVE-TRUCK-LINKED-TO-I-91-DEADLY-CRASH-INVESTIGATION/ ..UPDATED 02-04-14 *BF THE JEEP WAS TRAVELING SLIGHTLY FASTER WHEN IT SWERVED SUDDENLY INTO THE PATH OF THE TRACTOR TRAILER TO AVOID DEBRIS IN THE ROAD. THE JEEP'S LEFT REAR IMPACTED THE TRACTOR TRAILER'S FRONT (RIGHT FRONT?); THE JEEP SPUN 180 DEGREES, IMPACTED THE OPENED LIFT GATE OF A PICK-UP TRUCK STOPPED ON THE BREAKDOWN LANE, BOUNCED OFF AND IMPACTED THE GUARDRAIL. IT APPEARS ALL THREE IMPACTS WERE TO THE REAR OR LEFT REAR OF THE JEEP. IT APPEARS THE JEEP'S DRIVER WAS ON FIRE BEFORE HE WAS EJECTED FROM THE JEEP. UPDATED 2/12/14*CN
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
1
#10553270November 21, 2013
FUEL/PROPULSION SYSTEM
I'M INQUIRING ABOUT AN ANNOUNCED RECALL (N45) OF THE VEHICLE EARLIER THIS YEAR. AFTER ABOUT FIVE MONTHS I'VE YET TO RECEIVE A RECALL LETTER. THE DEALER DOESN'T SEEM TO CARE. CHRYSLER TELLS ME NHTSA IS THE HOLDUP. NHTSA TELLS ME IT IS IN LEGAL. I'M TIRED OF THE RUN AROUND. SUPPOSEDLY THERE IS A SAFETY ISSUE WITH THE PLACEMENT OF THE FUEL TANK BEHIND THE REAR AXLE. I'VE READ CHRYSLER PROPOSES TO INSTALL A TOW HITCH ON AFFECTED VEHICLES. THAT DOESN'T SEEM TO HARD A FIX AND SURELY DOESN'T REQUIRE A HALF YEAR OR MORE RESOLUTION. IF THERE IS A SAFETY ISSUE WHY IS IT TAKING SO LONG TO RESOLVE? IF IT'S NOT A SAFETY ISSUE THEN I DON'T UNDERSTAND WHY A RECALL WAS ISSUED. I AM REQUESTING THAT THE ISSUE RECEIVE SOME ATTENTION SO IT CAN BE RESOLVED. IT HAS TAKEN WAY TOO LONG ALREADY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543692September 15, 2013
VEHICLE SPEED CONTROL
THIS VEHICLE IS SUPPOSED TO BE RECALLED DUE TO FUEL TANK EXPOSED IF REAR COLLISION CHRYSLER IS DOING NOTHING TO REPAIR THEY JUST KEEP TELLING ME THEY DON,T HAVE PART BUT IF I GO TO DEALER TO BUY THEY HAVE IT CALLED SEVERAL TIMES JUST GET THE RUN AROUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536006August 19, 2013
FUEL SYSTEM, GASOLINE
THESE VEHICLES HAVE A RECALL FOR REAR GAS TANK I CALLED CRYSLER THEY ARE GIVING ME THE RUNAROUND ABOUT THE RECALL . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535042August 13, 2013
AIR BAGS
I WAS DRIVING ON THE EXPRESSWAY AND OUT OF NO WHERE THE CAR STICK SHIFT GOT STUCK AND I TRIED TO AVOID THE CARS AND HIT THE MERIDIA, THE CAR WAS TOTAL LOST, BUT THANK GOD I AM ALIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526296July 23, 2013
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE . THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH DAKOTA INFINTI TIRES, TIRE SIZE 225/75/15 (NA). WHILE DRIVING APPROXIMATELY 60 MPH, THERE WAS A LOUD THUMP SOUND ON THE FRONT OF THE VEHICLE THEN THE FRONT DRIVER'S SIDE TIRE EXPLODED. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND A SPARE TIRE WAS INSTALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ON TWO SEPARATE OCCASIONS WHERE EACH OF THE FOUR TIRES WERE REPLACED AT DIFFERENT TIMES. THE FRONT DRIVER AND PASSENGER'S TIRE EXPLODED AND THE TWO REAR TIRES EXHIBITED EXCESSIVE TREAD SEPARATION UPON REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS FAILURE WAS 160,000. THE DOT NUMBER WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515435June 6, 2013
FUEL/PROPULSION SYSTEM
ISSUE WITH FUEL PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515191June 5, 2013
AIR BAGS, SERVICE BRAKES, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH IN RAINY WEATHER, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A GUARD RAIL. THE CONTACT STATED THAT THE ANTI LOCK BRAKING SYSTEM AND THE AIR BAGS FAILED. THE CONTACT ALSO STATED THAT ONCE SHE CRASHED, THE FUEL TANK CRACKED AND GASOLINE SPILLED ALL OVER THE HIGHWAY. THE CONTACT WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THEY STATED THAT THEY COULD NOT DETERMINE THE CAUSE OF THE BRAKE AND AIR BAG FAILURE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS UNKNOWN. THE CONTACT CALLED THE MANUFACTURER WHICH SENT A REPRESENTATIVE TO EXAMINE THE WRECKED VEHICLE. LH..UPDATED 10/30/13 *BF UPDATED 10/31/2013 *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10499041February 19, 2013
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, FUEL SYSTEM, GASOLINE
S10 DIRECT REPLY-LETTER TO THE WHITE HOUSE FROM CONSTITUENT REQUESTING HELP TO SAVE FAMILIES OTHERWISE DESTINED TO BURN TO DEATH IN A JEEP BECAUSE OF AN ACCIDENT. WH CONTACT GALEN MAIN (202) 456-2176- CASE: WH 02072013-296. *TGW THE CONSUMER WROTE IN CONCERNING A 1998 JEEP GRAND CHEROKEE THAT WAS HIT FROM BEHIND IN STOPPED TRAFFIC AND BURST INTO FLAMES, BEFORE THE TWO OCCUPANTS WERE ABLE TO ESCAPE. THE 1993-2004 JEEP GRAND CHEROKEE HAS A PLASTIC TANK LOCATED BEHIND THE REAR AXLE. THE GAS TANK IS LARGER AND EVEN EXTENDS BELOW THE REAR BUMPER WHERE A LOW-FRONT-END VEHICLE CAN RIDE UNDER IT AD RIP THE TANK OPEN.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
2
#10495020January 28, 2013
EXTERIOR LIGHTING
I WAS BACKING UP OUT OF A PARKING PLACE IN A WALMART PARKING LOT WHEN A CAR COMING UP THE AISLE THAT WAS GOING REALLY FAST APPROACHED MY JEEP . THEY SAID THEY DID NOT SEE MY REVERSE LIGHTS. I CHECKED THE LIGHTS OUT AND THEY DO NOT WORK. I HAD THE RECALL FOR THE FLOOR SHIFTER FIXED IN NOVEMBER 2011. THE SERVICE DEPARTMENT AT THE DEALERSHIP DIDN'T DO THE WORK IN ONE VISIT AND I HAD TO RETURN FOR A 'DETENT PART' BUT THEY GAVE ME NO PAPERWORK WHAT-SO-EVER FOR WHAT WORK THEY DID. I HAD TO RETURN TO THE SERVICE DEPARTMENT NUMEROUS TIMES FOR THEM TO ADJUST THE SHIFTER BECAUSE IT WOULD NOT ENGAGE CORRECTLY. THEY ASSURED ME IT DID BUT IT DID NOT I'M MY OPINION. THE REVERSE LIGHTS WILL NOT COME ON WHEN I ENGAGE REVERSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490898January 3, 2013
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
CAR STALLS WITHOUT WARNING WHILE DRIVING. HAPPENS AT ANY SPEED, FROM 70 ON THE HIGHWAY TO 5 MPH ON OUR ROAD. NO WARNING. INTERNET SEARCH INDICATED MANY JEEP OWNERS WITH SAME SAFETY ISSUE AND NO PERMANENT FIXES. HAVE TAKEN TO INDEPENDENT AUTO MECHANIC AND HAVE REPLACED IGNITION COMPONENTS (IGNITION COIL, PLUGS, WIRING, DISTRIBUTOR CAP AND ROTOR AND CRANK SENSORS) WITH NO RESULTS TO CORRECT ISSUE. THIS IS VERY SERIOUS AND DANGEROUS CONDITION THAT NEEDS TO BE ADDRESSED BY MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490397December 28, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE LOST POWER AND STALLED WITHOUT WARNING. THE CONTACT MERGED TO THE SHOULDER AND RESTARTED THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000 AND THE CURRENT MILEAGE WAS 225,074. UPDATED 1/29/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482389October 26, 2012
STEERING
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, SHE ATTEMPTED TO MANEUVER THE STEERING WHEEL HOWEVER THE STEERING WHEEL FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING BOX AND STEERING BAR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 175,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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