Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11682247August 21, 2025
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the instrument cluster screen failed to function as intended. The contact stated that the instrument cluster switched applications independently. In addition, the instrument cluster occasionally displayed a blurred screen due to the glue. The contact stated that the failure began after the glue around the instrument cluster started to bubble up. The vehicle was taken to the dealer, where it was diagnosed with a failed instrument cluster. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682277August 21, 2025
AIR BAGS, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
It was a clear day as I arrived at work. While pulling into a parking spot, the Jeep suddenly accelerated over a curb and into a tree. I was able to turn the wheel upon seeing the tree, which helped me avoid hitting other vehicles on the opposite side of the island. I had to depress the brakes multiple times before the vehicle finally stopped just short of another tree. During the incident, I was on a conference call. The attendees confirmed that there were no warning sounds from the vehicle—only the sound of the impact. Notably, the airbags did not deploy. The front driver-side area sustained extensive damage, causing the driver’s door to jam. Fortunately, I did not suffer any physical injuries. The vehicle was towed to an auto body repair shop. When connected to a scanner, no error codes were detected. Repairs took nearly five weeks. Although the front sensors were replaced, they still did not function properly. The shop consulted a technician who remoted in and advised them to replace all the sensors again and inspect the wiring. Although the vehicle has been repaired, I remain fearful of driving it. I’ve read similar reports on this board suggesting these issues may be related to the electrical system. I plan to contact the dealership to ask whether they have experience with such cases and if they can inspect the systems.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11682070August 21, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving, vehicle begins shifting down and jerking to stop. Emergency brake engages while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681526August 19, 2025
SERVICE BRAKES, HYDRAULIC, FUEL SYSTEM, DIESEL
The contact owns a 2018 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 24V838000 (Service Brakes, Hydraulic); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issues. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681609August 19, 2025
ENGINE
TURBO supply line broke causing coolant to go all over the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681740August 19, 2025
POWER TRAIN
Slipping, feels like transmission is going bad
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681655August 19, 2025
ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle hesitated. Additionally, while driving at slower speeds, the braking system independently engaged, and the vehicle came to a complete stop. The “Service Hybrid System” warning light illuminated. A dealer was contacted. The vehicle was taken to a dealer to be diagnosed; however, the diagnostic result was not provided. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The approximate failure mileage was 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681562August 19, 2025
ELECTRICAL SYSTEM
have a delaminating touchscreen which is causing a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681527August 19, 2025
FUEL/PROPULSION SYSTEM
The fuel pump and then in turn, the auxiliary pump failed. The car would keep turning over a lot before it started. The engine would stop in the middle of travel. This put us in risk as we travelled down the freeway. We took it to the dealership for inspection, and they found a defective fuel pump. There were no warning lights, messages when this occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681513August 19, 2025
ENGINE
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving approximately 70 MPH, the vehicle lost automotive power. The contact stated that two unknown messages were displayed on the instrument panel. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the costs. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681252August 18, 2025
POWER TRAIN
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the vehicle was making an abnormal clinking sound while accelerating at 60 MPH. There were no warning lights illuminated. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer, where it was diagnosed with a failure of the transfer case. The vehicle was not repaired. The contact stated that the parts were on back order. The manufacturer was not contacted. The failure mileage was approximately 80,686.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681262August 18, 2025
ENGINE
EGR coolant compartment cracked leaked coolant
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681449August 18, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I have a 2024 Jeep Grand Cherokee 4XE and have owned it for about 11 months. I bought it new. For the first 7 or 8 months, no problems at all. However, in the last 2 or 3 months, the truck has intermittently shutdown while driving. It's happened on the highway and on local streets. I've taken it to two Jeep dealers for service, and neither could replicate the problem. It's not showing any fault codes when they diagnose. One dealer said they updated the software and should have fixed the issue. It hasn't. I am afraid to drive this vehicle and will never let my wife drive it. I've searched online and see others have had the exact same issues. I need to get this vehicle repaired by Stellantis/Jeep otherwise I'll be forced to return it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681418August 18, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS
I have code B273C-00 digital crash input on my jeep. This is the code dealerships were informed if they see this code the vehicles have to be grounded. At this time, there is no remedy for the grand cherokees. The dealership can't release my jeep back due to safety reasons, and it's been with them for over an month and counting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681112August 16, 2025
ENGINE
The vehicle experienced a failure of the engine lifters/rocker arms, which also caused failure of the intake camshaft. This resulted in severe misfires, loss of power, and left the vehicle completely inoperable. The failure created a hazardous situation when the vehicle lost acceleration and was unable to maintain safe driving speeds, placing my safety and the safety of others at risk of collision. The problem was confirmed by Lou’s Car Care and multiple Stellantis dealerships, including Maguire Chrysler Dodge Jeep Ram. All inspections identified failed rocker arms/lifters and the intake camshaft as the cause of the malfunction. Critically, Stellantis no longer produces replacement intake camshafts for this engine, and the part is listed as indefinitely back ordered and unavailable. This means there is no factory fix, leaving the vehicle permanently disabled. Prior to the failure, the only symptom was a faint ticking noise from the engine. No warning lights or dashboard messages appeared before the incident. The problem escalated suddenly without adequate warning, causing the vehicle to lose power unexpectedly. This failure has caused severe negative consequences for me and my family. Because the vehicle became inoperable and the repair could not be completed, I lost my job due to lack of reliable transportation. I also experienced financial hardship, including losing my vehicle to repossession. My family, including my newborn child, was left without dependable transportation, which created additional safety concerns in emergencies. The failed components remain available for inspection upon request. This issue is widespread across Stellantis vehicles yet has not been addressed through a recall, despite the fact that the defect can cause sudden stalling or total engine failure at unsafe speeds. The unavailability of replacement camshafts means affected vehicles cannot be repaired at all, leaving owners stranded and financially devastated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681099August 16, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The entire Jeep failed. Every light, warning, service, etc came up when cranking, and then it went dead. Now, it will not crank at all. Additionally, the trunk will not open and no power pops up on dashboard or display. This is put my family at risk due to the vehicle being parked next to my home with a possible shortage. No one has confirmed or checked, due to it being a Saturday. No warning was given prior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681076August 16, 2025
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
As I was driving in a parking lot, the service hybrid error popped up and then suddenly the vehicle was showing to press brake & hit start button. The vehicle began slowing down and even while pressing the gas the vehicle wouldn’t do anything. I was able to coast into an empty part of the parking lot. The vehicle then wouldn’t go into park. The emergency brake engaged without me doing anything. Then it kept telling me to press brake & hit start button but it wouldn’t do anything. The veg hole seemed to be on. But acted as if it was off. I sat disabled in the parking lot for 5-10 minutes before it would turn back on and let me resume normal activities.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680979August 15, 2025
AIR BAGS
While parked my 2022 Jeep Grand Cherokee, front passenger seat airbag deployed unexpectedly without any collision or impact. The deployment caused damage to the seat and could be a serious safety risk. I later learned there is a recall for similar models due to improperly secured side airbag connectors, but my VIN is not currently included. I believe my vehicle may have the same defect and request immediate inspection and repair at no cost, as this is a safety-critical failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680540August 14, 2025
ENGINE
Since the beginning of this year, vehicle began to misfire. So far I have spent over $2000 in repairs including replacing spark plugs, ignition coils, fuel injectors and oil cooler and vehicle continues to misfire and blow white smoke from exhaust. I have been advised that it may be a head gasket issue, which could cost anywhere from $3000 to $5000 but could cost more in the event the engine needs to be completely replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680559August 14, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The unit has been taken to Chrysler dealers in Puerto Rico three times. On each visit, we were charged $120.00 for a total of $360.00 for the computer scan. We were charged for an electrical module, part no. 68442478AB, worth $406.59. The situation has not been resolved. The vehicle has abnormalities in the braking system, which consequently affects other functions and even drains the batteries. I would like to sell the unit, but it is not resalable due to the unresolved recall. I need Chrysler to offer me options such as a refund or another unit without defects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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