Jeep Grand Cherokee Complaints (1998)

1,028 consumer complaints on file.

#10622084August 13, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
I WENT IN TO HAVE THE RECALL OF MY 1998 JEEP GRAND CHEROKEE DONE THIS MORNING (SAFETY RECALL N45/NHTSA 13V-252 REAR STRUCTURAL REINFORCEMENT), AND THE JEEP DEALER REFUSED TO INSTALL THE TRAILER HITCH PER THE RECALL SPECIFICATIONS. THEY SAID THAT IT LOOKED FINE AND PUT A STICKER ON IT AFTER MAKING ME WAIT FOR 2 HOURS. THIS, EVEN THOUGH THE AFTERMARKET HITCH THAT IS INSTALLED ON MINE IS SO CORRODED THAT THE BALL AND ATTACHMENT POINT CANNOT BE REMOVED. WHEN I REMINDED THE DEALER OF THE FACTS, AND THAT HAVING THE HITCH STICKING OUT THAT FAR FROM THE BACK EXACERBATES THE HAZARD THAT EXISTS, HE ACTUALLY SAID "THAT'S YOUR PROBLEM". SO IT APPEARS THAT ALL OF THESE DELAYS HAVE ACTUALLY BEEN CHRYSLER ACTING IN ACCORDANCE WITH ITS INTERNAL PLAN TO CERTIFY ALL INSTALLED TRAILER HITCHES AND NOT INSTALL NEW ONES. AND IN CASES LIKE MINE WHERE THE RISK IS EXACERBATED BY RUSTY SHARP HITCH COMPONENTS THAT MIGHT ACT AS A SPEAR TO PUNCTURE THE TANK, DEALERS COULD CARE LESS. WHEN I OBTAINED A COPY OF THE ACTUAL RECALL DOCUMENT I FOUND THAT CHRYSLER HAS CAREFULLY CRAFTED A DISINCENTIVE FOR DEALERS TO DO ANYTHING OTHER THAN SAY THAT ANY HITCH INSTALLED MEETS THE STANDARD. THEY GET PAID .4 HOURS FOR INSPECTING, BUT ONLY 1 HOUR FOR REMOVING A RUSTY HITCH AND INSTALLING A COMPLETELY NEW ONE, WHICH WOULD LIKELY TAKE TWO HOURS. THE MANAGER OF THE DEALERSHIP TOLD ME THAT THEY ARE LOSING MONEY ON EVERY HITCH THEY INSTALL AND THEY HAVE NO INTENTION OF MAKING HITCH WIRING WORK ON ANY OF THOSE INSTALLED. THE DEALERSHIP EVEN ADVISED ME TO TAKE MY HITCH OFF MYSELF AND COME BACK. WHAT A MONUMENTAL WASTE OF TIME - MINE AND YOURS, SINCE THEY ARE CLEARLY THUMBING THEIR NOSE AT THE LETTER AND SPIRIT OF THE NHTSA AGREEMENT. I APPRECIATE WHAT YOU ARE DOING HERE, BUT TO SAY IT'S NOT WORKING IS A PROFOUND UNDERSTATEMENT... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621531August 11, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620869August 8, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED THE RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE DEALER COULD NOT REPAIR THE VEHICLE FOR EIGHT MONTHS BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618135August 1, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT MENTIONED THAT THE DEALER INFORMED HIM THAT THEY WERE WAITING FOR THE MANUFACTURER TO PROVIDE THEM WITH THE PART. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616497July 31, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
1998 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PARTS UNAVAILABLE TO COMPLETE RECALL. *SMD THE CONSUMER REFERENCED RECALL # 13V252000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617983July 31, 2014
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOST POWER AND STALLED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC AND THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615569July 23, 2014
ENGINE
DAUGHTER HAS DRIVEN VEHICLE MULTIPLE TIMES AND CAR HAS CONSTANTLY TURNED OFF IN THE MIDDLE OF TRAFFIC ON THE HIGHWAY AND NEIGHBORHOOD STREETS. AFTER MULTIPLE TIMES, THE VEHICLE WAS TOWED INTO THE CHRYSLER DEALERSHIP ON JUNE 7TH WITH CONCERNS THAT THE VEHICLE WAS STALLING AND ENGINE TURNING OFF. UPON THE INSPECTION OF THE VEHICLE ON JUNE 11TH YOUR SERVICE TECHNICIAN STATED THAT THE VEHICLE WOULD NEED ITS BRAKES & ROTORS REPLACED IN ADDITION TO THE VEHICLE NEEDING A NEW ENGINE COIL TO REPAIR THE CONSTANT PROBLEM OF THE VEHICLE CUTTING OFF. PAID FOR THE IGNITION COIL REPAIR, VEHICLE STILL TURNED OFF. PAID FOR NEW FUEL PUMP VEHICLE STILL TURNED OFF. NOT DEALERSHIP IS PROCLAIMING PCM BOARD NEEDS O BE REPLACED. I HOPE THAT JEEP CONSIDERS THE DANGER THAT MY CHILD WAS PLACE BECAUSE OF ENGINE FAILURE FOR MY 97 CHEROKEE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615064July 21, 2014
VEHICLE SPEED CONTROL
I WAS HEADED OUT OF WORK , DROVE ABOUT 1/2 MILE .SUDDENLY THE JEEP STARTED ACCELERATING .I PRESSED THE BRAKES, AND IT SEEMED LIKE I WAS STEPPING ON THE GAS . I THOUGHT IT ,MIGHT OF BEEN THAT THE CRUISE CONTROL GOT ACTIVATED , BUT THAT WAS NOT IT . THEN I THOUGH MAYBE THE CAR MAT WAS ON THE PEDAL , BUT THAT WASN'T IT EITHER. THERE WAS RED LIGHTS, CAR WAITING FOR THE GREEN LIGHT, AND MY JEEP SEEMED TO ACCELERATE MORE.LUCKILY THE LIGHT TURNED GREEN, BUT THE CAR SEEMED TO GO FASTER . I WAS ABLE TO SPEED INTO A SUPER MARKET WITH AN EMPTY PARKING LOT, DECIDED TO SWITCH THE IGNITION TO OFF. I OPENED THE HOOD TO CHECK IF MAYBE SOMETHING WAS STUCK , I MOVED THE THROTTLE, TURNED THE JEEP BACK ON , SEEMED LIKE NOTHING HAD HAPPENED . IT WAS A VERY SCARY EXPERIENCE. I WAS LOOKING INTO WHAT MAY HAD CAUSED THE PROBLEM, AND CAME ACROSS AN ARTICLE WHERE JEEPS WHERE BEING RECALLED FOR THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611196July 17, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE PART NEEDED FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609386July 10, 2014
STRUCTURE, FUEL SYSTEM, GASOLINE
1998 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REAR STRUCTURE REINFORCEMENT RECALL NOTICE. *SMD THE CONSUMER STATED THERE HAS BEEN NO COMMUNICATION FROM THE DEALER, AS TO WHEN SHE CAN GET THE REPAIRS DONE ON HER VEHICLE, REGARDING RECALL # 13V252000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608527July 7, 2014
STRUCTURE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED THE RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART WAS NOT AVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 9/18/14*CN UPDATED 02/4/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598552June 16, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN RECALL NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD SURPASSED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE ISSUE. THERE WERE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597353June 10, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595382June 1, 2014
FUEL/PROPULSION SYSTEM
HOW LONG DOES IT TAKE TO GET FACTORY RECALLS CORRECTED? I WAS NOTIFIED FROM CHRYSLER REGARDING THE 2 JEEPS I OWN. I TOOK THE '98 JEEP TO FIRKINS JEEP (2700 1ST ST. BRADENTON,FL) TWICE FOR THEM TO INSPECT THE JEEP. BOTH TIMES I HAD TO TAKE OFF WORK. (CUSTOMER #[XXX]) 1/20/14. THEY TOLD ME THAT THEY HAD TO WAIT FOR THE PARTS FROM THE MANUFACTURER. IT'S NOW JUNE!! N45 RECALL AND B02 RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594499May 28, 2014
ENGINE
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594443May 27, 2014
FUEL SYSTEM, GASOLINE
RECEIVED THE SAFETY RECALL REGARDING THE FUEL TANK ON THE JEEP AND POSSIBILITY OF FUEL LEAK IF REAR END COLLISION. I WAS SUPPOSED TO HAVE RECEIVED A SECOND NOTICE REGARDING INSPECTION AND INSTALLATION OF A TRAILER HITCH. I HAVE NOT HEARD ANYTHING IN ALMOST 6 MONTHS. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593579May 23, 2014
ENGINE, ELECTRICAL SYSTEM
AS WITH MANY OTHER POSTS, THE VEHICLE JUST SHUT DOWN WHILE DRIVING ON THE PARKWAY. PULLED OFF THE ROAD PUT THE CAR IN PARK RESTARTED , WAITED A MINUTE DROVE ANOTHER 20 MILES HOME , NO PROBLEM. THIS HAS HAPPENED BEFORE IN THE DRIVEWAY, OR JUST LEAVING THE HOUSE BUT NEVER ON THE ROAD. HAVE REPLACED IGNITION SWITCH, BOTH O2 SENSORS DISTRIBUTOR CAP, ROTOR AND WIRES. FUEL PRESSURE IS GOOD . DON'T EXPECT A FIX FROM CHRYSLER , THERE ARE MANY POSTS HERE AND ONLINE WITH NO FIXES. JUST THOUGHT I'D ADD MY EXPERIENCE TO THE MIX. TIME FOR A NEW CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592448May 19, 2014
STRUCTURE:BODY, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MAY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/7/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588312May 14, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD PASSED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART WOULD NOT BE AVAILABLE FOR SEVERAL MONTHS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THERE WERE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588047May 13, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER:13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) BUT WAS MADE AWARE THAT PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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