Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#781870January 6, 1999
CHILD SEAT:BASE, CHILD SEAT:HANDLE (INFANT), CHILD SEAT
WHEN BASE OF CHILD SAFETY SEAT WAS INITIALLY INSTALLED, INFANTS HEAD FELL FORWARD WHEN THE BRAKES WERE APPLIED. CONSUMER WAS FORCED TO MANUALLY HOLD INFANT'S HEAD UNTIL SHE WAS ABLE TO COMPLETELY REMOVE THE BASE. LAST INCIDENT INVOLVED THE STROLLER/CARRIER PART OF THE SYSTEM. HAD CARRIER LOCKED IN PLACE ON THE STROLLER. THE SECURING BAR AND CARRIER FELL OUT HEAD FIRST, CAUSING CHILD TO LAND UPSIDE DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#701914January 5, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
COLD TRANSMISSION WILL NOT SHIFT FROM 2ND GEAR TO 3RD. TRANSMISSION SLIPS OUT OF GEAR, CAUSING LOSS OF POWER. DEALER RECOMMENDS NEW TRANSMISSION. NOT COVERED UNDER WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#833042January 5, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION BEARINGS WENT OUT WHILE DRVING VEHICLE AT APPROX. 40MPH. VEHICLE NOT ABLE TO SHIFT PROPERLY INTO GEAR. WILL BE TAKING VEHICLE TO DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#701845January 4, 1999
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ANTI-LOCK BRAKE SYSTEM ON FIVE DIFFERENT TIMES (SINCE 1993) FAILED TO WORK PROPERLY. WE NOTICED THE PROBLEM SINCE WE OWNED THE CAR. WE TOOK IT TO THE DEALER WHILE IT WAS UNDER WARRANTY BUT THEY COULDN'T FIND ANYTHING WRONG.THIS PROBLEM OCCURS VERY RARELY BUT IT COULD CAUSE AN ACCIDENT OR SERIOUS INJURY. THIS PAST DECEMBER (12/28/98), ON A RAINY DAY, I WAS DRIVING AT 30 MILE PER HOUR AND AS I WAS APPROACHING A STOP SIGN AT AN INTERSECTION I STARTED TO BRAKE, I HEARD THE NOISE OF THE ABS SYSTEM. WHEN I REACHED THE SIGN I HAD MY FOOT ALL THE WAY DOWN AND THE CAR FAILED TO STOP. I PROCEEDED AGAINST MY WILL AND FINALLY THE CAR STOPPED PAST THE INTERSECTION. FORTUNATELY NO OTHER CAR WAS AT THE INTERSECTION OR NO PEOPLE WERE CROSSING BECAUSE I COULD HAVE CAUSED SERIOUS INJURIES TO MYSELF OR SOMEBODY ELSE. WE CALLED THE SERVICE DEPT. AT THE DEALER ASKING IF THERE HAD BEEN A RECALL ON OUR BRAKE SYSTEM OR IF OTHER OWNERS OF '93 JEEP GRAND CHEROKEE COMPLAINED ABOUT THEIR ABS BRAKE SYSTEM BUT THEY SAID NO. WE DIDN'T TAKE IT BACK TO THE DEALER BACAUSE THEY FAILED TO FIND ANYTHING WRONG THE PREVIOUS TIMES.AS A RESULT OF THAT SCARY EVENT WE DISABLED THE ABS BRAKE SYSTEM. I ALSO OWNED A '95 DODGE RAM PICK-UP TRUCK WITH ABS BRAKES SO I'M FAMILIAR WITH THIS KIND OF BRAKES AND THEIR OPERATION. THE BRAKES ON THE GRAND CHEROKEE BEHAVED ERRACTICLY SINCE THE BEGINNING. THAT NEVER HAPPENED WITH THE DODGE RAM. IF OTHER JEEPS FROM 1993 HAVE THE SAME PROBLEM CHRYSLER SHOULD RECALL THE ABS BRAKE SYSTEM AND REPLACE THEM AT THEIR EXPENSES AND PEOPLE SHOULD BE WARNED OF THE DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#701865January 4, 1999
AIR BAGS:FRONTAL
OUR 1998 GRAND CHEROKEE WAS INVOLVED IN A HEAD-ON CRASH INTO A TELEPHONE POLE ON 11/15/98. THE VEHICLE WAS TRAVELING AT A SPEED OF 35-40 MPH. THE DAMAGE WAS EXTENSIVE, RESULTING IN THE CAR BEING TOTALED BY THE INSURANCE COMPANY. BOTH DRIVER'S AND PASSENGER'S AIR BAGS FAILED TO DEPLOY. CHRYSLER WAS CONTACTED CONCERNING THE CRASH, AND WOULD APPEAR TO HAVE CONDUCTED AN INVESTIGATION. THE ONLY CONTACT RECEIVED WAS A SHORT LETTER STATING THAT THE VEHICLE'S AIR BAGS FUNCTIONED PROPERLY AND THAT THE "..THRESHOLD FOR AIR BAG DEPLOYMENT WAS NOT MET." CHRYSLER WOULD NOT PROVIDE CLARIFICATION AS TO EXACTLY WHAT THE THRESHOLD FOR AIR BAG DEPLOYMENT IS. IT SHOULD BE NOTED THAT POLICE OFFICERS, INSURANCE ADJUSTER, AND A MR. PERRY MOORE RESEARCHER FOR THE USDOT, ALL INSPECTED THE VEHICLE AND WERE COMPLETELY AMAZED THAT THE AIR BAGS FAILED TO DEPLOY. PICTURES CAN BE PROVIDED AT YOUR REQUEST. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#701775December 31, 1998
STEERING: STEERING WHEEL/HANDLE BAR, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, EQUIPMENT:APPLIANCE:AIR CONDITIONER, SUSPENSION
UNABLE TO MAINTAIN ALIGNMENT, DEALER WILL NOT ALIGN VEHICLE UNDER WARRANTY,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#701635December 28, 1998
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
THE TWO FRONT ROTORS HAVE BEEN REPLACED DUE TO THEM BEING WARPED. THEY WERE REPLACED AT 7500 MILES APPROXIMATELY. TODAY, 12-28-98, THE TWO REAR ROTORS ARE BEING REPLACED DUE TO THEM BEING WARPED. THIS SEEMS TO BE AN ACCEPTABLE THING CHRYSLER, SINCE THEY WON'T COVER THE ROTORS AFTER 12000 MILES OR TWELVE MONTHS. THE DISC BREAK SYSTEM NEEDS TO BE FIXED IF THE ROTORS KEEP WARPING IN MY OPINION. I DO NO TOWING OR SERIOUS HEAVY CITY TRAVELING. THE CAR HAS BEEN MAINLY USED ON INTERSTATE FREEWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#832709December 28, 1998
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WHILE DRIVING REAR DIFFERENTIAL RING AND PINION GEAR LOCKED UP, CAUSING ALL FOUR WHEELS TO LOCK UP WHEN STOPPING FOR A STOP LIGHT, SPEED AT 8-10MPH. DEALER CONTACTED AND IS AWARE OF THE PROBLEM. REPAIR WORK DONE BY DEALER. PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#832735December 28, 1998
AIR BAGS:FRONTAL
WHILE DRIVING AT 50 MPH REAR ENDED ANOTHER VEHICLE, AND DRIVER'S SIDE AIR BAG DIDN'T DEPLOY, CAUSING THE OTHER VEHICLE TO BE TURNED AROUND. AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#832744December 28, 1998
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN CONSUMER STEPPED ON THE BRAKES, THE BRAKE LIGHT STAYED ON FOR WHILE THEN WENT OFF. THAT HAD HAPPEND A FEW TIMES BEFORE. DEALER HAD BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#543184December 28, 1998
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
RECALL REPAIR OF THE FUEL GAUGE FAILED, MANY ATTEMPTS HAVE BEEN MADE TO FIX IT. HOWEVER FAILED. FUEL GAUGE SHOWS EMPTY WHEN IN REALITY IT HAS FUEL. (97V194000)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#701577December 24, 1998
SUSPENSION:FRONT
VEHICULE PULL TO RIGHT OR LEFT WHEN DRIVING, DEALER CHANGE 2 FRONT TIRES, REPAIR TERMINALS AND ALIGN WITHOUT IMPROVEMENT. YG( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#832634December 23, 1998
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN CONSUMER PUTS VEHICLE IN PARK IT MAY SHIFT BY ITSELF INTO REVERSE. THE PROBLEM IS EASILY DUPLICATED. CONSUMER WILL ADD VIN# AT LATER DATE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#701547December 23, 1998
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
THE VEHICLE WAS PURCHASED ON 3/6/98. I BEGAN EXPERIENCING ELECTRICAL FAILURE ON 3/14/98. THE VEHICLE WAS RETURNED FOR NON-OPERATIVE HORN AND ELECTRICAL SHOCK ON 3/20/98 TO BENKE CHRYSLER-PLYMOUTH JEEP EAGLE. THE TECHNICIAN WORKED ON THE VEHICLE FOR 1 1/2 HOURS BUT WAS UNABLE TO FIND THE PROBLEM. I WAS ADVISED TO BRING THE VEHICLE BACK OR TAKE IT TO ANOTHER SERVICE CENTER CLOSER TO ME. I TOOK THE VEHICLE TO NOLF CHRYSLER DODGE INC. ON 3/30/98. THE TECHNICIAN ADVISED BOTH HORNS TO BE FAULTY WITH INTERNAL SHORTS. THE HORNS WERE ORDERED AND REPLACED A WEEK LATER. I CONTINUED TO HAVE SEVERE SHOCKS WHICH I WAS ADVISED BY JEEP DEALERS WERE STATIC DISCHARGE. ON DECEMBER 15TH I WAS AWOKE BY THE CONSTANT SOUND OF THE HORN BLOWING ON MY VEHICLE. THE POLICE ARRIVED A SHORT TIME LATER. I DISCONNECTED THE BATTERY TO STOP THE HORN FROM BLOWING AND THEN CONTACTED BENKE CHRYSLER-PLYMOUTH JEEP. I WAS ADVISED TO DISCONNECT THE HORN RELAY. THE VEHICLE WAS THEN DRIVEN TO GIBSONIA (WITHOUT A HORN, ONCE AGAIN). THE TECHNICIAN WORKED ON THE VEHICLE FOR 2 HOURS AND I WAS ADVISED THE HORN RELAY WAS DEFECTIVE. I WAS AWAKEN AGAIN AT 11PM BY THE SOUND OF HORN GOING OFF AT MY HOME AND ONCE AGAIN THE POLICE ARRIVED. THERE SEEMS TO BE NO KNOWN CAUSE TO DATE FOR THIS DEFECT. THE HORN BLOWS FOR NO APPARENT REASON WHILE SETTING IDLE AND DOES NOT SHUT OFF TILL HORN RELAY IS PULLED OR BATTERY IS DISCONNECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#701539December 22, 1998
AIR BAGS
CHEMICAL SUBSTANCE POSSIBLY SODIUM-AZIDE, FUMED IN DRIVERS FACE FROM STEERING COLUMN. UNKNOWN PERSONAL PHYSICAL DAMAGE AT THIS TIME. DRIVER HAS SUSTAINED MEDICAL PROBLEMS. PLEASE CONTACT US. MANUFACTURER HAS NO SENSE OF URGENCY!! NEED HELP TO ANALYIZE THIS SUBSTANCE ON CLOTHING AND INTERIOR OF VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#701542December 22, 1998
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
VEHICLE BUCKS AND JUMPS DURING LOW SPEED TURNS IN FORWARD AND REVERSE. MAY BE RELATED TO TRANSFER CASE: DEALER INDICATED WRONG FLUIDS INSTALLED AT FACTORY. WE ARE CONCERNED ABOUT FUTURE GENERAL FAILURE OR POSSIBLE LOCKUP AND CRASH AT HIGHWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#832481December 18, 1998
EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHTS WOULD DIM BY THEMSELVES WHENEVER ENGINE COOLING FAN WAS TURNED ON, CAUSING POOR VISIBILITY. DEALER NOTIFIED AND INFORMED COONSUMER THAT WAS NORMAL FOR THAT VEHICLE, AND THE MANUFACTURER REFUSED TO DO ANYTHING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#701412December 16, 1998
POWER TRAIN:AUTOMATIC TRANSMISSION
OFTEN THE VEHICLE DOES NOT START IN PARK. MUST SHIFT TO NEUTRAL AND THEN START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#701396December 16, 1998
STEERING
THE PROBLEM IS A SUDDEN LOSS OF STEERING CONTROL WHEN THE RIGHT WHEELS DRIVE OVER PERIODICALLY SPACED BUMPS IN ROAD (LIKE ROAD REPAIRS) AT 55 MPH. WHOLE VEHICLE SHAKES IN AN INCREASINGLY STRONGER HARMONIC, UNTIL DRIVER BRAKES TO ABOUT 20 MPH. THERE IS NO PROBLEM AT 40 MPH, AND NO PROBLEM WITH ROAD REPAIR THAT ARE NOT PERIODICALLY SPACED. HAS HAPPENED 3 TIMES IN SAME ROAD SECTION, AND THE EFFECT VERIFIED BY AN ENGINEER. JEEP CONTACTED - THEY REFUSED TO TAKE A REPORT (BUT I WILL TRY AGAIN IN WRITING). THIS IS A ROAD HAZARD. WE SPECULATE THE PROBLEM MAY BE IN THE ABS FAULTY SLIP SENSING, DIFFERENTIAL SLIP TRANSMISSION CONTROL, OR STEERING SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#543041December 15, 1998
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, AIR BAGS, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
FRONT BRAKE PADS FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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