Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11587179May 6, 2024
UNKNOWN OR OTHER
My display screen is glitchy. Sometimes it does not show The back up camera. Other times even while driving down the road it shows my back up camera when I’m traveling forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587185May 6, 2024
ELECTRICAL SYSTEM
My radio is delaminating. This vehicle is 4 1/2 years old and already delaminating. I noticed a slight delaminating last year now it’s getting worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587084May 5, 2024
STEERING, LANE DEPARTURE: WARNING
Purchased used 2020 Grand Cherokee at Christmas time 2023. Vehicle had 25640 miles on it. On April 24, 2024 while driving home maybe 2 miles from home, I was lucky not to crash when losing steering response.A Warning Message appeared on the Speedo, stating, “POWER STEERING UNAVAILABLE SERVICE REQUIRED “. 28K miles is about 2,400 miles driven to date. I drove straight home and made an appointment for service. Koons Chevrolet where I bought the car performed diagnostic testing to determine Replacement of the Steering Gear RACK AND PINION would require replacement and the repair $5800 parts and labor. The module is internal and not serviceable therefore the Whole Steering Gear must be replaced. Cost is prohibitive for a fairly new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587014May 5, 2024
SEATS
Passenger side, headrest deployed for no reason overnight
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586971May 4, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
1) Car shuts off automatically when driving. The only option to start engine again is to shut off the engine and restart. 2) Car hesitate when gas engine is communicating with electric battery. Car acts like it is is neutral for about 5 seconds The both issues listed above creates a serious safety risk as there is no option to accelerate while driving on a highway or city street. It creates a safety risk for my family and drivers that are behind me since other drivers have to come to an abrupt stop. The engine turned off while I was driving my daughters to school and we came within inches of being hit by a tractor trailer. That is why I am writing this message. This is a serious safety risk and I do not trust this vehicle. I took the car back to the dealership and I was told that the issue is a characteristics of a hybrid. They were not able to replicate the issue but they are aware of the issue since others customers had the same complaint. The engine shut off and engine stall happened 3 more times after this visit so I am now going back to see what options I have to get out of this lease. The episodes happened so fast that I do not recall if a warning light came on. It is a very scary moment when you have your family in the car and the engine shuts off for no reason. Fortunately there has been no accident YET but as mentioned I am going to try my best to get out of this lease.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586966May 4, 2024
ELECTRICAL SYSTEM, ENGINE, WHEELS
While driving on the highway Friday [XXX] in the middle lane the whole vehicle just shut down and locked up. Speed roughly about 20-30 mph in rush-hour traffic. No warning lights at all. Full tank of gas. Zero power to anything. Wheels locked up completely. Shifter nonresponsive to try Neutral. No hazard lights. No brake lights. No way of giving other vehicles a warning. Could not open doors or windows. 911 was called to the scene and I was very thankful not to have been seriously injured or lose my life during this whole situation. I was transferred into the fire truck as to get out of traffic. Fire department had to google where to find locking mechanism for the wheels in order to push it over to the right lane. I have a police case number on hand. Vehicle had to be towed to a body shop. The vehicle was sent into service TWICE before for electrical/battery issues in March & April of 2024. Service Dealership: BROWN DODGE-CHRY-JEEP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586918May 4, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving down a highway in a 70 mph zone, my car’s automatic braking system engaged causing my car to slam on brakes. There were no cars in front of me any of the times this happened. This has happened 5 times in the last two weeks. 3/5 of the times, there were cars/trucks in the right lane next to me. 2/5 of the times, there were trucks two lanes over. The first time this happened, the car behind me had to slam on their brakes to avoid hitting me. This has happened about 10 times since I have owned the car. However the incidents have happened more frequently in the last few weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586700May 3, 2024
ENGINE, POWER TRAIN
My 2017 Jeep Grand Cherokee would not start. The power connection on the starter burned and I could smell smoke emanating from the vehicle. My jeep required a tow to a local garage to be fixed. Upon my Mechanic examining my vehicle, he discovered the engine also had a blown head gasket. To fix these issues is estimated to cost $5k - $6k. My jeep only has 82,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586714May 3, 2024
ELECTRICAL SYSTEM
My battery warning lamp came on, and when i was safely able to pull over and pop the hood, the alternator was smoldering and smoking, and continued to do so for almost an hour after the battery was disconnected. I stood by with a fire extinguisher for fear of it catching fire. It looks as though this issue has been on a recall for the 2012 models, but not for the 2011. What changed in 2012 to eliminate this from happening?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586526May 2, 2024
ENGINE
Been in the shop & dealer multiple times! Check engine light on for misfire in cylinder one; oil pressure sensor code. Oil case housing was replaced due to cracking! And oil pressure sensor replaced also. But still isn’t fixed and now leaks oil. Head gasket problems. Shop informed me I’ll need to replace loosing coolant going into my head gasket. Around 140k miles but problems occurred before! Jeep please explain why this is happening! A lot of money to fix it and problem after problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586606May 2, 2024
STEERING, POWER TRAIN
The Stalantis manufacturer of 2023 JEEP vehicles has modified its steering/transmission controls to cause a safety concern. On the steering wheel are two “Auto Stick” (aka “paddles”) which when touched switch the transmission from automatic to manual. The “auto stick” controls are marked (-) minus on the left side of the steering wheel and (+) on the right side. Beneath them are the controls for the radio (or other media). These are “buttons” on the left that control the channels (up & down) for the radio. On the right side they control the volume. The safety concern is that the “auto stick” can be easily hit at the same time when attempting to use the radio controls and it will immediately shift the transmission from automatic to manual. The auto-stick control can also be inadvertently hit when using the steering wheel in a normal manner. This is dangerous. The vehicle can go into a lower gear and the engine can hit the “red” line as it becomes stuck in only one gear. The vehicle becomes difficult to control unless the driver can immediately sense the manual transmission and then hit the proper paddle a number of times to gain control. I have had to pull over to the side of the road a number of times and turn off the vehicle and wait 60 seconds for it to reset to the automatic transmission upon restart. Prior to the 2023 Jeep Grand Cherokee Overland design, the “auto stick” controls could be disabled by the driver using the electronic screen and setting it to “disable” the paddles so they did not work (or conversely made to use at the drivers discretion). Now there is NO WAY to disable the auto stick controls and even a slight swipe at them changes the transmission from automatic to manual. I consider this a dangerous safety concern which can easily allow a driver to lose control without realizing it. Please contact the manufacturer Stanlantis to immediately make a modification to the transmission controls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586643May 2, 2024
UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? The passenger-side Active Headrest of my 2014 Jeep Grand Cherokee exploded as I was driving last week. After inspecting it myself, it appears that the plastic parts that hold the headrest together broke. This seems to be a common problem after googling the issue. It is available for inspection upon request. How was your safety or the safety of others put at risk? This could have caused a head injury. I am worried that if the driver's side headrest explodes while I am driving that it could cause injury or cause me to crash. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealership I spoke to said that the warranty had been extended for these active headrests (So it is a known issue) but that extension is expired so I would have to pay out of pocket to have them replaced. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? This happened spontaneously with no warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586657May 2, 2024
SEAT BELTS
Passenger outer seat belt/retractor failed to retract. The belt has to be manually ratcheted back. Licensed repair shop removed & inspected mechanism for obstruction. Found no cause for failure, out of vehicle retracts properly. In a sudden stop the front passenger is not protected as the belt does not lock or retract without manual procedure. No warning lamps or codes. Contacted local dealership Service department for possible recall or customer satisfaction bulletin & was told that nothing was available for vehicle. Replacement part is on national backorder with no ETA according to local dealership Parts department. Hundreds of units are on backorder leading me to conclude that the manufacturer is aware of a safety issue but has not provided a resolution to consumers
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586659May 2, 2024
SEAT BELTS
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving or while the vehicle was parked, the passenger's side front seat belt had to be manually retracted. The contact stated that when the seat belt was manually retracted and the passenger moved forward, the seat belt failed to lock properly. No warning lights were illuminated. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The local dealer was made aware of the failure and the part was ordered; however, the part was on backorder. The manufacturer was not made aware of the failure. The approximate failure mileage was 195,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586674May 2, 2024
UNKNOWN OR OTHER, POWER TRAIN
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586316May 1, 2024
ENGINE, ELECTRICAL SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? The engine block and head are warped. Radio station keeps jumping to random station when I'm not even touching it. Auto On/Off light goes on intermittently. How was your safety or the safety of others put at risk? This could be a failure and engine lock up had I not taken it in when first troubles came about. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes and I'm told the one dealership has 3 THREE other vehicles the same make and model with the same issue! I've also read on forums that many other people have this affect theirs as well. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Check engine light went on a few times, diagnosis showed multiple misfires in the cylinder. White smoke from the exhaust and vehicle shook and acted like it was going to stall upon starting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586336May 1, 2024
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2010 Jeep Grand Cherokee. The contact stated that while driving at 8 MPH through a parking area, the vehicle suddenly accelerated on its own. As a result, the vehicle traveled 100 feet before coming to a complete stop after colliding with two light poles and a tree. The air bags did deploy. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact was transported to an area hospital by EMT and was treated for whiplash, hearing loss, and pain in his back and knees. The manufacturer was not notified of the failure. The failure mileage was 101,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11586453May 1, 2024
SERVICE BRAKES, HYDRAULIC
The contact owned a 2019 Jeep Grand Cherokee. The contact received NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic). The contact stated while driving at an undisclosed speed, the vehicle directly in front stalled inadvertently causing the contact to abruptly depress the brake pedal. The contact stated while depressing the brake pedal, it failed to function causing the contact to crash with the vehicle in front. The vehicle was occupied by the contact and her son. The air bags deployed causing injury to both arms, right shoulder, and legs to the contact as well as causing her son emotional PTSD. The contact received medical attention via an Emergency Room. The contact stated the front driver-side door as well as the steering wheel were punctured. No injuries were reported for the other driver however their rear driver-side bumper was dented. A Police report was filed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11586143April 30, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while attempting to park and exit the vehicle through the front driver’s side door, the vehicle unintendedly accelerated in reverse. As a result of the failure, the driver's side door struck her arm and leg causing injuries. The contact stated that the vehicle drove off a cliff, and one of the tires experienced a blowout and the bumper became loose. The air bags had not deployed. Medical attention was not sought. The vehicle was towed to a dealer. A police report was filed. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure; however, no assistance was provided. The failure mileage was 36,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11586154April 30, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, BACK OVER PREVENTION: WARNINGS
Uconnect screen is delaminated. Vehicle features change by themselves. Advanced electronic systems are connected through the system. Horn, lights on off by themselves
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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