Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11612218September 3, 2024
SUSPENSION
drive shaft is making a scary noise when accelerating an I read the info this is nothing to play with I would like to have this looked at again this will be my 3rd time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612180September 2, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
There is a very serious issue with the mechanical part of these car models that end up having issues with the service shifter. there needs to be a complete recall due to it being a worldwide issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612154September 2, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
This vehicle had a software update for the cross traffic warning and rear view camera. The camera is working but since this update, the cross alarms do not work consistently. Just today, I almost backed into a parked car, no alarms or anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611847August 30, 2024
UNKNOWN OR OTHER
Panoramic sunroof exploded and showered glass all over myself and my family. We were driving on the highway and it did not appear that anything hit the sunroof, it just exploded right from the center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611663August 29, 2024
ENGINE, POWER TRAIN
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that on two occasions while driving approximately 55 MPH, the vehicle lost motive power and failed to accelerate as intended. The contact stated that the message to" Shift to Park and Restart" was displayed. The contact stated that the vehicle stalled but was able to restart. The vehicle was taken to a dealer during the first failure however, the failure was not duplicated. The manufacturer was not notified of the failure. The failure mileage was 8,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611548August 29, 2024
SUSPENSION, UNKNOWN OR OTHER
No warning lights have come on. Two different dealerships have worked on this car 10 different times over the course of a year. In November, 2023 I sent a certified letter to jeep with my concerns and I also contacted Chrysler board of arbitration by phone (# given to me by Ohio Attorney Generals office) on 12/1/23, 12/4/23, 12/5/23 and left messages each time. I never received a call back about my messages so I got an attorney in December 2023 for the rattling noise my car has made almost the entire time ive had it. -Bought in May, 2023 -Heard the noise and put it in the shop for a pre-vacation inspection to fix what was going on before me, my 2 small kids, and my husband drove to Florida. Seemed weird to have such a new car in the shop already with noise safety concerns. -Been back and forth to dealerships more times than I should have to...a couple times theyve had my car for 3 weeks at a time. Everytime I have to unload/load carseats when i drop off and then unload/load back up when i get my car only to find it hasnt been fixed. -My attorney acts like he is at the complete mercy of the manufacturer for a resolution and this lemon case has gone on for 9 months now. -i need a safe, reliable car and for this process to be resolved in a more timely matter. I am currently at a Jeep dealership now becasue again, I will be traveling this weekend with my kids in the car even though I am uneasy about doing so but I cant stop living but it seems unfair and like no one cares that we are driving around in a car that no one can fix or that I paid a lot of money for a reallllly noisey car that I have to take back and forth to the shop a million times and worry and stress about if it going to cause a crash while im driving down the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611337August 28, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
Dash will read "ESP System Disabled" during this the engine light and red lightning in brackets ( ) turns on, on the dash. This affects the acceleration there is none and brakes work but is slow to come to a full stop. An inspection can be scheduled. This happens anytime and randomly, getting safely off the road is hard. First happened April 1, 2024 then April 3, 2024. Had a family mechanic work on it got it back and less than a day having it back and it happened 5 more times just driving to work on August 28, 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611350August 28, 2024
AIR BAGS
The contact owns a 2003 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 15V046000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the air bag warning lights illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,236. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611328August 28, 2024
UNKNOWN OR OTHER, AIR BAGS
The active headrest restraint system deployed without being in a crash or hitting a bump for that matter. The vehicle was sitting stationary when it deployed. This could be a major safety issue as I have had a history of concussions and if this were to have deployed while I was driving, the consequences could have been severe. I see that they expanded a 10 year warranty for this, but it deployed a couple of months after that 10 year warranty expired. This should be covered for lifetime as it is a malfunctioning safety component that could seriously injure someone or render them incapacitated at highway speeds. All of this is due to a plastic clip failing that holds a metal pin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611208August 27, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH and slowing for traffic, the brake pedal was depressed; however, the brake pedal was firm. The contact stated that added force was needed to depress the brake pedal to slow the vehicle. The contact almost had to pull onto the shoulder since the vehicle was not slowing as needed. The contact stated that the word "BRAKES” in red was displayed on the instrument panel. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the Ready Alert Braking System had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact was advised by the mechanic that the failure was possibly related to NHTSA Campaign Number: 14V104000 (Service Brakes, Hydraulic); for the hard brake pedal; however, the VIN was not included. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611233August 27, 2024
UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
FCA pushed an involuntary software update to our car on August 6, 2024. It completed about 75% of the update and froze, rendering our display and systems unusable. Our back-up camera only works intermittently as does many of the ADAs safety features. We have no temperature controls or radio either. We have been to the dealer multiple times and they are being told by FCA that the entire unit needs to be replaced. A search of social media (reddit) shows that others may be having the same safety issue. The dealer says they have had four more incidents come into their shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611118August 27, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
The system does not work in my 2024 Grand Cherokee. My dealer agreed to take me out for a drive and after several attempts to get the system to engage (straight on rear end, corner of a stopped vehicle, corner of an exiting vehicle) nothing! No audible, visual or brake jerk. The technician was an awesome driver because he scared the ---- out of us trying to get the system to engage. Service advisor had the tech take out another 2024 GC to perform the same test. We went with him. Same thing.....nothing. In both SUVs multiple tests at varying distance setting were performed. They tried to tell us that nothing is wrong because when diagnostics were run there were no codes, no error messages so no problem. Told them that isn't good enough. They finally agreed to open a "star" (I think) report with corporate and I will be taking my GC into the shop on September 11th through the 13th. There are many other Jeep owners stating the same thing. Effects multiple models and multiple model years. [XXX] has threads that are discussing the problem and Jeep Cares is a member of that forum. I have also seen complaints on a Jeep Compass owners site. I believe Jeep is fully aware but many owners may not be familiar with how the system works. Dealerships are telling customers that they can't fix the system because the diagnostics aren't registering a fault. I had three incidents where I was cutoff by other drivers and the system did not engage. The system is supposed to work at 3 miles per hour or greater, but it doesn't work at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610781August 26, 2024
TIRES:SIDEWALL
Yokohama tornate installed in 2022 plenty of tread left on tire. Driving 20 mph on back road. Driving around a person walking their dog so very slow and rear passenger tire was in the middle of the road. Tire pressure is emptied completely for no reason. Upon inspection found tire blew out at side wall. Large 4-6” crack from mid sidewall to tread. Driving back from beach in Maine. Drove up to Maine from NH then half way back when this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610849August 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while the vehicle was idling at a stop light, there was a loud popping sound coming from the engine compartment. The contact stated that while accelerating forward there was steam and smoke coming from under the hood with the engine temperature gauge indicating that the engine was hot before the vehicle lost motive power and stalled. The vehicle was later towed to the residence. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not yet contacted. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610936August 26, 2024
AIR BAGS
The headrest on the drivers seat came apart. We have been unable to get it back together. Car was at rest in a parking lot and very luckily was not being driven at the time. This would be extremely dangerous if the car was being driven when this happened
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610878August 26, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While traveling/driving with the ADAS on, the brakes slam on detecting a front end impact. The dash board disappears and the word BRAKE in all red capital lettering with a very loud beeping coming through the speakers happens. The first time it happened was in Oct of 2023 and has happened every time I travel using the ADAS. I have made an appt every time I’ve gotten back to town after traveling to have it looked at. #1 I’ve been told they can’t find a problem with it, #2 It’s been recalibrated 3 times and the service manager even asked for my permission to take my vehicle to his personal home for the weekend so that he could follow the FCA guidelines after it was recalibrated because it had to sit for a time period before it was drove. My Jeep App can show the history of its location. While traveling home the weekend of April 26, 2024 the brakes slammed on 3 times simultaneously causing all traffic behind me to lock up their brakes. Had I gotten hit I would’ve become a human pin ball across 3 lanes of Interstate 80/90. When I pulled off on the side of road so did the vehicle who almost hit me, I was so shook up I was in tears #3 I got told to not use the feature since I knew there was a problem, #4 I asked if there was something they could install to record what’s going on #5 they finally installed an “In flight recording module” the time before I drove home but upon return saying it recorded information but that they don’t know the reason why it’s doing it or how to fix it. I’ve never received a single invoice from the dealership when I’ve taken it in for this EVER!!!! I’ve only been told they have “Star cases” on it and that is enough to prove its a “buy back or lemon”, the last message I received from a Service Rep at the dealership was from Jul 25, 2024 about seeking a buy back. I sent a message today (Aug 25, 2024) asking for a plan or solution to this problem. I’ve heard nothing yet again from anyone!!!!!! I’m beyond frustrated!!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610841August 26, 2024
STEERING, WHEELS, SUSPENSION
Recalled Rear Coils, over 2-3 months ago, Taken to Jeep Dealership in Morgantown Wv, Taken for front ball joint knuckle pin coming lose, Causing the upper ball joint to start to make noise, unable to control steering when raining or going over bump video was send to mopar when claim and complaint at the time, Prior two weeks before also called and report it, someone canceled my call, and said they had no remedy at that time. Was told they had no remedy for recall at that time. Morgantown jeep then proceeded to fix the rear suspension coil recall. Never notified me the part that was recalled was in fact broken when it was removed. Instead replaced it then told me my rear suspension, Structs, and say bar links are broken on both sides of my rear end which mechanically is attached to these coils which is the resulting damages of driving the vehicle for 40,000 miles with improper installed coils. I report this to Mopar when giving them the car, the rear end always bounced. I went through my first set of tires in less than 18,000 miles due to this. My Case managers name was mary, She was very Rude. Called me a liar more than once. They would not even call me to come pick my car up. When talking to the Customer service guy at jeep in morganttown. He said mary said fix only the parts and only what the exact recalled said. and they would not evaluate or do anything for my Front control arm and pinch bolt, they tighted it, I even submitted photos where they just tightened it submitted to mopar. Also asked for submission of buy back program due to value dropping more than 10,000 dollars in 3 weeks time, Attempted trade off for 38,000- owed 42,000 in Octor 2022. Nov price dropped to 32,000 trade in. Value now for trade in due to severity of mechanical issues is now down to less than 28,000, I said 55,000 dollars for this car. I have a 2.5% interest rate and did not carry over anything over MSRP on this Vehicle. I am unable to trade it. And the vehicle is barely drivable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610723August 25, 2024
AIR BAGS, SEATS
Active head restraint went off while parked in a parking lot with individual sitting in affected seat. No accident/collision happened, no warning lights or other symptoms prior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610765August 25, 2024
AIR BAGS
The Air Bag warning light came on after we got an oil change for our car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610379August 23, 2024
UNKNOWN OR OTHER
The touchscreen in the car which has controls for the radio, navigation, phone and other features in delaminating and causing the screen to change buttons, features while driving. The screen gets stuck or shuts off while driving causing a safety issue while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee