Jeep Compass Complaints

4,014 consumer complaints on file.

#11342107July 29, 2020
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING THE ETC LIGHT CAME ON AND CAR LOST SPEED TO 20 MPH. ALSO THE ENGINE LIGHT CAME ON. I PULLED OVER GOT OUT MY MANUAL AND IT SAID TO PUT IN PARK AND TURN OFF CAR. CYCLE? IT AND TRY TO START AGAIN. IT WORKED FOR THE NEXT 5 MILES AND DID IT AGAIN. AIR CONDITIONER STOPPED PUTTING OUT COOL AIR. I DROVE HOME AT 20 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342124July 29, 2020
UNKNOWN OR OTHER
ON THE WAY HOME MY REAR VIEW CAMERA STOPPED WORKING. I COULDN'T FIX AND THE REASON IS UNKNOWN ON HOW IT STOPPED. IT ONLY SHOWS A BLACK SCREEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342129July 29, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SUSPENSION
ISSUE IS WHAT SEEMS TO BE WITH THE FRONT SUSPENSION AND IT'S ALIGNMENT. I'M PRETTY SURE THERE'S NOT ANYTHING BROKEN, IN FACT I'M ACTUALLY BAFFLED UNLESS IT IS A POSSIBLE 'CAMBER' ISSUE/SETTING. MORE SPECIFIC: NEGATIVE CAMBER, CAUSING BOTH TIRES TO BALD ON THE INSIDE, EVENLY IF THAT MAKES SENSE. (BUT I'M NOT GOING TO ACT LIKE I KNOW MY STUFF, CAUSE IT'S NOT MY PROFESSION) SEE ATTACHED BELOW...ALSO SPOKE WITH SERVICE SUPERVISOR MENTIONED (OVER PHONE), HE SAYS A POTENTIAL TOE OUT, IN WHICH IS ALSO ON ATTACHED SHEET. IF NEEDED I COULD SEND THE PHOTOS OF THE TIRES WEAR PATTERN. CAR MILEAGE (43K) VEHICLE DOES NOT PULL, VEHICLE WAS NOT IN MOTION, & WE'VE ONLY HAD THE VEHICLE A LITTLE OVER A YEAR. READ ABOUT OTHER RECALLS OF SAME MAKE/YEAR THUS REASON BEHIND COMPLAINT. THERE IN THE ATTACHMENT, LOOKS A LITTLE OVER-EMPHASIZED, HOWEVER, ISSUE IS THIS BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342150July 29, 2020
AIR BAGS
I WAS DRIVING INTO THE PARKING LOT OF A DUNKEN DONUTS AND THE DRIVER SIDE HEADREST DEPLOYED FOR NO REASON. THE CLIPS THAT LOCK THE HEADREST IN PLACE SOME HOW BROKE CAUSING THE HEADREST TO DEPLOY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341824July 28, 2020
SUSPENSION
MY SUBFRAME HAS COMPLETELY ROTTED OUT. MY LOCAL DEALER INFORMED ME IT IS OUT OF WARRANTY. I SEE THOUSANDS OF PEOPLE HAVE THE SAME ISSUE WHICH IS WHY YOU EXTENDED THE WARRANTY BUT NOBODY INFORMED US ABOUT IT! THE DESIGN OF THIS MODEL IS FLAWED; THE PARTS ARE INFERIOR FOR A SNOWBELT STATE AND TO TOP IT OFF THE EXHAUST FROM THE AIR CONDITIONER LEAKS DIRECTLY ON THE FRONT SUBFRAME. 3 SEPARATE MECHANICS HAVE TOLD ME THIS SHOULD NOT HAVE HAPPENED; I SHOULD NOT HAVE TO PAY FOR PARTS YOU KNOW ARE NO GOOD. PLEASE TELL ME YOU ARE GOING TO STAND BEHIND YOUR PRODUCTS! WE OWN A COMPANY AND HAVE SEVERAL JEEP VEHICLES BUT IF THIS IS NOT FIXED WE WILL BE TRADING THEM ALL IN AND WILL MOVE TO ANOTHER VENDOR WHO WILL STAND BEHIND THEIR PRODUCTS AND WANTS TO KEEP THEIR CUSTOMERS SAFE! EVEN THE LOCAL DEALER SAID THIS WAS RIDICULOUS AND THAT YOU SHOULD BE DOING A RECALL ON THIS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341604July 27, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
ENCENDIDO REPENTINO DE LUZ STOP, LUZ SERVICIO AL MOTOR, RADIO SE APAGA. ESTO OCURRE MAYORMENTE CUANDO VEHCULO EST MOVIMIENTO, CARRETERA DE CIUDAD, LNEA RECTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341503July 26, 2020
STRUCTURE:BODY
I REPLACED MY LOWER FRONT PUMPER BECAUSE IT STARTED LOOKING LIKE SOMETHING WAS BURNING THE PUMPER. AFTER REPLACING PUMPER IT HAPPEN AGAIN, I TOOK IT TO THE DEALER THEY TOLD ME THERE WAS NOTHING THEY COULD DO FOR ME. MY CAR SETS IN MY DRIVE WAY MOST OF THE TIME IM RETIERD I DONT DRIVE MY CAR MUCH. I BELIEVE THERE'S A DEFECT IN THE MATERIAL HOPE THERES SOMETHING THAT BE DONE. THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341419July 25, 2020
ENGINE, POWER TRAIN
WAS DRIVING ON THE HIGHWAY 65 MILES AN HOUR CAR COMPLETELY SHUT DOWN EMERGENCY BRAKE WAS ENGAGED. MESSAGE POPPED UP ON DASH STATED TO SHIFT CAR IN TO PARK AND RESTART. I WENT FROM 65 MILES AN HOUR TO THE SIDE OF THE ROAD IN THE MATTER OF SECONDS A SEMI ALMOST CRASHING INTO ME. PULLED OVER RESTARTED THE CAR, STARTED DRIVING TO THE DEALERSHIP WHEN IT HAPPENED TO ME AGAIN ON THE WAY. LEFT CAR AT DEALERSHIP WAS TOLD THE NEXT DAY I NEEDED TO PURCHASE AN OIL CHANGE. DEALERSHIP SAID THERE WAS NO OIL ON THE DIPSTICK AND NO OTHER PROBLEMS WERE FOUND. I AM 1000 MILES AWAY FROM AN OIL CHANGE. THE DEALERSHIP SAID THAT THESE CARS CONSUME OIL EXCESSIVE AMOUNTS THAT MEANS 5 QUARTS OF OIL HAS BEEN CONSUMED IN BETWEEN MY OIL CHANGES. I DO NOT TRUST DRIVING THIS CAR MYSELF OR WITH MY FAMILY. I HAD NO INDICATION OR WARNING THAT OIL LEVELS WERE EVEN LOW. WANT ME TO GET AN OIL CHANGE AND DO A 500 MILE CHECK FOR 3000 MILES I DO NOT TRUST DRIVING THIS CAR FOR EVEN 5 MILES. JEEP NOR DEALERSHIP WILL NOT DO ANYTHING ELSE UNTIL HE CONSUMPTION TEST IS COMPLETE. I HAVE ALSO READ OTHER COMPLAINTS STATING THEY ARE GETTING REPLACEMENT ENGINES PUT IN AND THEY ARE THE SAME ENGINES WITH NO PROBLEMS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341338July 24, 2020
ELECTRICAL SYSTEM, POWER TRAIN
INITIALLY SERVICE TRANSMISSION MESSAGE, APPEARS ON THE CAR WHEN IT WAS TURN WITHOUT MOVING FOR MORE THAN 10 MINUTES, AFTER THAT IF THERE WAS AN INTENTION OF CHANGING THE GEAR OF THE CAR (DRIVE OR REVERSE) THE COMPLETE CARS MOVE LIKE A MAYOR PART WAS BROKEN. AFTER TURNING ON THE CAR AND TURNING OFF THE CAR 2 TIMES THE MESSAGE DISAPPEAR AND THE CAR CAN START MOVING FREELY. THE CAR WAS TAKEN TO SERVICE AND THE DEALER SERVICE EXPLAIN THAT IT WAS AN INCORRECT PLUG. WEEKS LATER THE EVENT WAS REPEATED BUT NOW RUNNING AT A SPEED OF 60 MILES PER HOUR. WHEN THE MESSAGE APPEARS WHILE RUNNING THE CAR INSTANTLY REDUCE THE SPEED, WHICH IS VERY DANGER AT THIS SPEED, AND WHEN PRESSING THE ACCELERATOR THE ENGINE DOES NOT RESPOND AND CAN NOT EXCEED 30 MILES PER HOUR. THIS HAS HAPPENED MULTIPLES TIMES, AND IT HAS BEEN 'CORRECTED' IN DIFFERENT WAYS BY THE DEALERSHIP, CHANGING BATTERY AND CORRECTING MISPLACED CABLES, NOW IT HAPPENS EVERY DAY. IT IS IMPORTANT TO STATE THAT I WAS ABLE OF CHANGING THE CAR AT THE DEALERSHIP BUT THE SAME ERROR HAPPENS ON THE NEW CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341357July 24, 2020
SEAT BELTS
THE SEAT BELT LATCH WILL NOT ENGAGE TO PROPERLY RESTRAIN. IT COMES UNDONE WITH VERY LITTLE FORCE OR PULLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341098July 23, 2020
ELECTRICAL SYSTEM
IN VERY HOT TEMPERATURES AFTER CAR HAS BEEN OFF. THE TEMPERATURE CONTROL RESETS ITSELF TO HI HEAT/DEFROST WHEN RESTARTED, EVEN THO IT WAS SET ON LO AIR WHEN VEHICLE WAS TURNED OFF. SCREEN HAS ALSO GONE BLACK WITH NO RADIO OR BACK UP CAMERA. TAKES A FEW RESTARTS TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340574July 21, 2020
ENGINE
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED WHILE ON A HILL WITH THE ENGINE IDLING ON SEVERAL OCCASIONS, THE VEHICLE AUTO SHUT-OFF FEATURE ENGAGED AND THE VEHICLE SHUTDOWN HOWEVER RESTARTED AFTER SEVERAL MINUTES. THE CONTACT STATED THE VEHICLE CONSUMED AN EXCESSIVE AMOUNT OF OIL. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN SEVERAL TIMES TO HILLVIEW MOTORS (5309 US-30 E, GREENSBURG, PA 15601, (724) 858-4809) WHERE A OIL CONSUMPTION TEST WAS PERFORMED AND THE CONTACT WAS INFORMED THE VEHICLE PERFORMED AS DESIGNED. ADDITIONALLY, OIL WAS ADDED TO VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340699July 21, 2020
ELECTRICAL SYSTEM
I'VE BEEN HAVING ISSUES FOR A COUPLE OF WEEKS NOW AND I THOUGHT IT WAS MY TRANSMISSION SLIPPING. NOW I'M HAVING MY ELECTRONIC THROTTLE CONTROL SYSTEM WARNING LIGHT SHOWING AND MY CAR JUMPS AND DOESN'T WANT TO ACCELERATE WHEN I'M AT STOP LIGHTS OR STOP SIGNS. IT ALSO JUMPS WHILE I DRIVE ON THE FREEWAY. IT HAS GOTTEN DRASTICALLY WORSE OVER TIME AND I WOULD LIKE THIS ISSUE LOOKED INTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340335July 20, 2020
ENGINE
DRIVING MY CAR AND THE ENGINE REVVED, THE LIGHTNING BOLT LIGHT CAME ONE, AND THE LOST ABILITY TO MOVE AT MORE THAN 5MPH. I PULLED OFF THE ROAD AND LET IT SIT FOR A FEW MINUTES. STARTED IT BACK UP AND IT WAS FINE. GOT IT HOME AND TO THE DEALER THE NEXT DAY. DEALER ASSURED ME THEY KNEW EXACTLY WHAT IT WAS AND COULD FIX IT. GOT IT BACK A FEW DAYS LATER AND IT WAS FINE. FAST FORWARD A FEW MONTHS, MY TEENAGE DAUGHTER WAS DRIVING AND DID THE SAME THING. SHE MANAGED TO GET OFF THE ROAD, A 4 LANE MAJOR HIGHWAY, SAFELY AND CALL ME. CALLED THE DEALER AND HAD IT TOWED. WAS TOLD THEY CHECKED EVERYTHING OVER AND RESET THE COMPUTER IT SHOULD BE GOOD TO GO. AGAIN, CAR WAS FINE FOR A LITTLE WHILE AND THE WHOLE PROCESS STARTED OVER. AGAIN, THE THIRD TIME, HAD IT TOWED TO THE DEALER. THEY CALLED AND WERE UNABLE TO REPLICATE THE ISSUE AND COULD SEE NOTHING WRONG WITH IT. THEIR ADVICE WAS THE NEXT TIME IT HAPPENED TO LEAVE THE CAR RUNNING AND HAVE IT TOWED TO THEM STILL RUNNING SO THEY COULD SEE WHAT WAS GOING ON.THIS HAD BEEN GOING ON FOR 4 YEARS NOW. REALLY, THAT IS YOUR EXPERT ADVICE. I DO NOT DRIVE IT MUCH ANYMORE AND HAD TO PURCHASE A NEW CAR FOR MY DAUGHTER BECAUSE THIS THING IS A DEATH TRAP. CANT WAIT UNTIL THE DAY I CAN UNLOAD IT, WILL NEVER OWN ANOTHER JEEP IN MY LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340390July 20, 2020
ENGINE
WHILE MERGING ONTO THE 110S FROM THE 10E, THE ENGINE TURNED ITSELF OFF. I WAS GOING ALMOST 60 MPH. THE STEERING COLUMN WAS COMPLETELY LOCKED INTO PLACE AS THE VEHICLE BEGAN TO SLOW, PREVENTING ME FROM BEING ABLE TO STEER EFFECTIVELY. I HAD MY TWO CHILDREN IN THE CAR - MY 1 YEAR OLD DAUGHTER AND MY 7 YEAR OLD SON. LUCKILY, I WAS NOT INVOLVED IN AN ACCIDENT. I WASN'T ABLE TO GET ONTO A SHOULDER COMPLETELY AS I COULDN'T STEER. I TURNED THE KEY INTO THE ENGINE OFF POSITION, WAITED A FEW SECONDS AND TURNED THE ENGINE OVER. IT STARTED WITH NO PROBLEM. HOWEVER THE CHECK ENGINE LIGHT TURNED ON. THE ENGINE LIGHT WAS NO LONGER ON WHEN I STARTED THE CAR SEVERAL DAYS LATER - I DIDN'T DRIVE IT FOR OBVIOUS SAFETY REASONS. I TOOK THE VEHICLE TO A MECHANIC FOR A DIAGNOSTIC WHO TOLD ME THAT THE VEHICLE IS IN NEED OF A NEW CRANK SHAFT SENSOR AND TWO CAM SHAFT SENSORS - THAT ALL THREE SHOULD BE REPLACED AT THE SAME TIME. I CALLED JEEP, AFTER A FRIEND SENT ME A RECALL NOTICE ON 2016 JEEP COMPASSES WITH THIS SAME ISSUE. I WAS INFORMED THAT MY CAR'S VIN DID NOT MATCH THE VEHICLES THAT WERE RECALLED DESPITE EXPERIENCING THE SAME DANGEROUS MECHANICAL MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340496July 20, 2020
ENGINE
WHEN THE VECHILE IS STOPPED AT A RED LIGHT OR STOP SIGN THE MOTOR WILL JUST STALL WE WILL HAVE TO PUT IT IN PARK AND THEN START IT AGAIN AND IT WILL BE FINE IT DOESN'T HAPPEN ALL THE TIME BUT I HAVE HAD IT A YEAR AND IT'S HAPPENED 4 TIMES AND WE JUST HAD THE THROTTLE BODY REPLACED AND IT'S STILL DOING IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340060July 18, 2020
ENGINE
VEHICLE PURCHASED NEW, STILL UNDER WARRANTY SUDDENLY QUITS RUNNING WHILE IN TRAFFIC TRAVELING AT 30-50 MPH, ON A COUNTY ROAD, VEHICLE WAS STILL RECEIVING POWER HOWEVER WONT RESTART. BROUGHT TO THE DEALER WERE IT WAS PURCHASED. DIAGNOSED AS A FAULTY PCM AND ESD. REPAIRED AFTER WAITING TWO WEEKS FOR THE PARTS. DROVE IT OFF THE LOT LESS THAN 3 BLOCKS AND IT HAPPENED AGAIN. THIS SHOULD BE A SAFTEY RECALL STOPPING IN A STREAM OF TRAFFIC SUDDENLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339789July 16, 2020
ENGINE
THE ENGINE QUITS RUNNING AND WILL NOT RESTART. THIS HAPPENED ON A BUSY CITY ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338949July 12, 2020
ENGINE
TWICE NOW, THE VEHICLE HAS COMPLETELY SHUT OFF WHILE DRIVING. THE FIRST TIME HAPPENED AT A RED LIGHT. THIS VEHICLE HAS AUTOMATIC ENGINE SHUT OFF WHEN YOU PRESS ON THE BRAKE, BUT WHEN YOU RELEASE THE BRAKE, THE ENGINE IS SUPPOSED TO COME BACK ON. WHEN I WAS AT THE RED LIGHT, THE ENTIRE VEHICLE SHUT OFF AND I NEEDED TO PUT THE CAR IN PARK AND RESTART THE VEHICLE. THIS HAPPENED AGAIN WHILE I WAS MAKING A U TURN A FEW WEEKS LATER. AS I WAS TURNING THE CAR, THE ENTIRE VEHICLE SHUT OFF AND I LUCKILY ROLLED TO THE EDGE OF THE ROAD TO PUT THE CAR IN PARK AND TURN THE VEHICLE BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338767July 11, 2020
ELECTRICAL SYSTEM, ENGINE
I STARTED THE CAR AND EVERYTHING WOULD TURN ON EXCEPT THE ENGINE (VEHICLE STATIONARY). SOMETIMES THE BACK UP CAMERA IS BLACK AND WON'T TURN ON WHEN REVERSING (VEHICLE MOVING). THE ENGINE LIGHT RANDOMLY TURNS ON WHEN THERE'S NOTHING WRONG WITH THE JEEP (PROGRAMMING/ELECTRICAL ISSUE???) & A BUNCH OF OTHER LIGHTS, BUT THEN THE NEXT DAY IT'LL BE GONE; OR IT'LL BE GONE AFTER I TURN THE VEHICLE ON & OFF MULTIPLE TIMES (THIS HAPPENS WHEN VEHICLE IS MOVING ON HIGHWAY). ALL 3 OF THESE INCIDENTS HAVE HAPPENED SEVERAL TIMES & I FEEL VERY UNSAFE DRIVING MYSELF & MY FAMILY IN THIS VEHICLE, BECAUSE OF IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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