Jeep Commander Complaints

3,362 consumer complaints on file.

#10426981September 23, 2011
AIR BAGS
MY SON WAS A PASSENGER IN HIS 2006 JEEP COMMANDER WHEN THE FRONT DRIVER'S SIDE TIRE BLEW. THE PERSON DRIVING IT TRIED TO CONTROL THE VEHICLE; HOWEVER, THE VEHICLE ENDED UP ROLLING SEVERAL TIMES. NONE OF THE VEHICLE'S AIRBAGS DEPLOYED. OUR CONCERN WAS SPECIFICALLY THE SIDE AIRBAGS THAT ARE SUPPOSE TO DEPLOY ON A ROLL OVER. MY SON SUFFERED A SKULL FRACTURE ON THE RIGHT SIDE OF HIS HEAD FROM HITTING HIS HEAD ON THE WINDOW EACH TIME THE CAR ROLLED OVER. HE ALSO SUFFERED BROKEN CLAVICLE, SCAPULA AND HUMERUS ON THE RIGHT SIDE. THE PASSENGER SUFFERED WHIP LASH AND A SLIGHT CONCUSSION. MY SON IS PERMANENTLY BLIND IN HIS RIGHT EYE AND IS GOING THROUGH PHYSICAL AND OCCUPATIONAL THERAPY AND WILL CONTINUE TO DO THIS FOR THE NEXT SEVERAL MONTHS. WE HAVE PHOTOS OF THE VEHICLE UPON REQUEST. JEEP DID AN INVESTIGATION AND SENT ME A LETTER STATING THAT THE IMPACT WAS NOT SUFFICIENT TO CAUSE THE AIRBAGS TO DEPLOY. I HAVE A CONCERN ABOUT THIS EXPLANATION. IT IS MY UNDERSTANDING THAT THE SIDE CURTAIN AIRBAGS ARE TO DEPLOY WHEN THE VEHICLE STARTS THE ROLL OVER, NOT ON AN IMPACT. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10426904September 23, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2007 JEEP COMMANDER. THE CONTACT STATED THAT WHILE DRIVING 72 MPH, THE REAR BRAKES SEIZED. THE VEHICLE WAS MANEUVERED TO THE SHOULDER AND A BURNING ODOR WAS COMING FROM THE BRAKES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT ALSO STATED THAT THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER ON NUMEROUS OCCASIONS IN THE PAST FOR THE SAME PROBLEM AND THEY COULD NOT DIAGNOSE A FAILURE. THE BRAKE PADS AND ROTORS WERE REPLACED ON VARIOUS OCCASIONS BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 06V493000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE). THE FAILURE MILEAGE WAS 85,560. UPDATED 11/15/11*LJ THE CONSUMER STATED THE REAR BRAKES LOCKED UP WHILE DRIVING. UPDATED 06/15/2012 *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10426940September 23, 2011
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
I WAS PULLING OUT OF MY DRIVEWAY WHEN ALL THE INSTRUMENT LIGHTS CAME ON. I THOUGHT IT HAD STALLED! WHEN I LOOKED DOWN, THE OB DATA SCREEN SAID AWD SYSTEM FAILED. I PUT IT IN PARK TURNED OFF THE KEY AND TRIED TO RESTART IT AND IT WOULD NOT. THAT'S WHEN I LOOKED UP AND NOTICED A LOT OF WHITE SMOKE COMING FROM THE FRONT OF MY CAR! WITHIN A SECOND IT TURNED TO BLACK SMOKE! I SMELLED SOMETHING BURNING. I HURRIED UP AND GOT MY SON AND I OUT OF THE JEEP AND BACKED AWAY, AND WITHIN A FEW SECONDS THERE WAS A POP AND THE JEEP ENGINE COMPARTMENT WAS ON FIRE. WE CALLED 911. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10426964September 23, 2011
VEHICLE SPEED CONTROL
TRACTION KICKS ON WHILE ACCESSING HIGHWAY CAUSING VEHICLE TO FEEL AS THOUGH IT WILL STALL AND WONT ALLOW FOR ACCELERATION. WE HAVE TO TURN OFF TRACTION AS FAST AS POSSIBLE FOR ACCELERATION TO WORK. EXTREMELY DANGEROUS WHEN PULLING OUT IN FRONT OF TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426966September 23, 2011
STRUCTURE:BODY:DOOR
ALL INTERIOR DOOR HANDLES ARE CRACKED DUE TO PLASTIC MATERIAL CRACKING. HANDLES ARE ALL EXPOSED AND HANGING BY A SPRING. AT TIMES HANDLES WON'T OPEN DOORS & THEY HAVE TO BE OPENED FROM EXTERIOR. EXTREMELY DANGEROUS IF IN A SITUATION WHERE YOU COULDN'T EXIT VEHICLE. IT APPEARS FROM RESEARCH THAT THE MANUFACTURER WILL NOT REPLACE EVEN THOUGH THIS IS AN EXTREME WIDESPREAD PROBLEM. MANY THREADS ONLINE DISCUSS THIS ISSUE. THE FIX IS TO REPLACE ENTIRE DOOR PANEL AT UP TO NEARLY $700 EACH. I CAN'T IMAGINE HAVING TO PAY $2800 TO FIX MY DOOR HANDLES DUE TO A MANUFACTURER'S FAULTY DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426717September 22, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2006 JEEP COMMANDER. THE CONTACT STATED THAT THE INTERIOR REAR DOOR HANDLES SEPARATED FROM THE DOOR FRAME. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE DOOR HANDLES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 45,000 AND THE CURRENT MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426743September 22, 2011
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING, THE INSTRUMENT PANEL BEGAN FLASHING ALL THE WARNING LIGHTS SEVERAL TIMES FOR A PERIOD OF 5 MINUTES. THE WARNING LIGHTS THAT STAYED ON AFTERWARDS: TRACTION CONTROL AND ELECTRONIC STABILITY PROGRAM AND BSP. THIS COULD HAVE CAUSED A CRASH BECAUSE I WAS DISTRACTED BY THE MALFUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426331September 19, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2006 JEEP COMMANDER. THE CONTACT WAS DRIVING 55 MPH WHEN THE AIR BAG AND ENGINE FAILURE LIGHTS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO CONFIRMED A FAULT IN THE TRANS AXLE FAULT SOFTWARE. THE MANUFACTURER CONFIRMED THAT THE VIN DID NOT APPLY TO THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER:08V203000 (POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 74,000 AND THE CURRENT MILEAGE WAS 74,821.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425951September 18, 2011
ELECTRICAL SYSTEM
I PURCHASED MY 2008 JEEP COMMANDER IN MAY2011, ABOUT TWO WEEKS AFTER I HAD THE VEHICLE, I WENT TO START IT ONE DAY AND IT WOULD NOT START. I OPENED THE HOOD AND TESTED MY BATTERY, NO PROBLEMS WITH IT, SO I TURNED THE KEY AGAIN AND IT STARTED. I CONTINUED TO HAVE THIS ISSUES EVERY SINCE, SOMETIMES IT WILL GO TWO WEEKS STARTING FINE AND THEN OUT OF THE BLUE IT WILL NOT START. THE LATEST INCIDENT HAPPENED ON 14 SEPT 2011, THIS WAS THE FIRST TIME THAT THE VEHICLE WOULD NOT START AT ALL (USUALLY WHEN THIS HAPPENS IT WILL START AFTER A FEW MINUTES) SO ON THIS DAY I HAD IT TOWED TO A GARAGE, THEY TOLD ME THEY COULDNT FIND NOTHING WRONG WITH IT, BUT SAID MAYBE YOU JUST NEED A NEW BATTERY, SO I PURCHASED A BATTERY FOR THE JEEP INSTALLED IT AND FOR TWO DAYS IT WAS GREAT, SO I THOUGHT OK MAYBE IT HAS BEEN THE BATTERY AFTER ALL THIS TIME. TODAY 18 SEPT 2011, IT HAPPENED AGAIN, BUT THIS TIME IT STARTED AFTER 5 MINUTES. I STARTED RESEARCHING THE PROBLEM ONLINE, AND THIS IS WHEN I LEARNED OF THE RECALLS FOR MULTIPLE REASONS ON THESE VEHICLES. I LIVE IN UPSTATE NEW YORK AND WINTER IS APPROACHING, I DONT WANT TO BE STRANDED WITH MY FAMILY SOMEWHERE. I JUST REALLY WANT TO KNOW EXACTLY WHAT IS GOING ON BEFORE I PUT MONEY INTO A NEVER ENDING PROBLEM. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425870September 17, 2011
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE A 2007 JEEP COMMANDER AND IT IS LESS THAN FOUR YEARS OLD AND I HAVE HAD THE STARTER REPLACED 4 TIMES. JEEP CAN'T EXPLAIN WHY THEY CAN'T FULLY FIX THE PROBLEM AND THEY REFUSE TO ACKNOWLEDGE THAT THIS IS AN ISSUE WITH THE COMMANDERS AT LARGE AND NOT MY SPECIFIC VEHICLE. IN ADDITION TO HAVING HAD THE STARTER REPLACED 4 TIMES, I HAVE ALSO HAD THE ELECTRONIC SHIFTING MODULE REPLACED AS WELL AND THE CRANKSHAFT. MY COMMANDER HAS LESS THAN 40,000 MILES ON IT AND HAS BEEN WELL MAINTAINED SINCE I PURCHASED IT BRAND NEW. JEEP HAS FAILED TO ADDRESS MY CONCERNS AND REFUSES TO ACCEPT RESPONSIBILITY FOR SELLING ME A VEHICLE. JEEP SUGGESTED I PURCHASE A NEW VEHICLE AND I FIND THIS PREPOSTEROUS DUE TO THE FACT THAT THE CAR IS LESS THAN FOUR YEARS OLD. THE COMMANDER IS CLEARLY DEFECTIVE AND JEEP NEEDS TO TAKE RESPONSIBILITY FOR IT. INSTEAD, JEEP REFUSES TO ACCEPT RESPONSIBILITY AND THEY DECIDED TO RECTIFY THE PROBLEM BY HALTING PRODUCTION. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425881September 17, 2011
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE INTERIOR DOOR HANDLES ON 2006-2007 JEEP COMMANDERS FAIL WHEN THE PLASTIC HOLDING THE HANDLE TO THE DOOR PANEL BREAKS, THIS COULD LEAD TO NOT BEING ABLE TO EXIT THE VEHICLE FROM THE INSIDE IN AN EMERGENCY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426093September 15, 2011
POWER TRAIN
2006 JEEP COMMANDER. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES *TGW THE CONSUMER STATED WHILE DRIVING 55 MPH, THE VEHICLE WENT FROM DRIVE TO 3RD GEAR AND THE CHECK ENGINE LIGHT ILLUMINATED. THE CONSUMER STATED HE HAD TO TURN THE VEHICLE OFF, IN ORDER TO GET IT OUT OF 3RD GEAR. THE CONSUMER STATED THE TRANSMISSION MADE A LOUD BANG NOISE AND THEN THE ENGINE REVVED UP TO 4000 RPM'S. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425657September 15, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 JEEP COMMANDER. WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED INTERMITTENTLY. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE AND MADE ATTEMPTS TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND WAS MAKING AN ATTEMPT TO ASSIST THE CONTACT WITH THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 48,000 AND THE CURRENT MILEAGE WAS 65,000. UPDATED 10/18/11*LJ THE CONSUMER STATED THE VEHICLE HAS STALLED OVER 12 TIMES. IT ALSO BUCKS AND WILL AT TIMES ACCELERATE ON ITS OWN. THE VEHICLE ALSO FAILED TO START ON 1ST ATTEMPT. THE VEHICLE WOULD ALWAYS RE-START AFTER IT STALLED. THE CONSUMER REFERENCED NHTSA ACTION # EA07007. UPDATE EVOQ 11/01/11 UPDATED 3/30/12 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425179September 13, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2006 JEEP COMMANDER. WHILE DRIVING APPROXIMATELY 30 MPH THE VEHICLE WOULD HESITATE WHEN ACCELERATING. THE FAILURE WOULD OCCUR INTERMITTENTLY. THE VEHICLE STALLED AND WAS TOWED TO THE DEALER. THE TECHNICIAN STATED THE FUEL PUMP HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425248September 13, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 JEEP COMMANDER. THE CONTACT STATED THAT THE AIR CONDITIONER, HEATER AND INTERIOR AND EXTERIOR LIGHTS WOULD ACTIVATE SPORADICALLY WHEN ENGAGED. THE LIGHTS WOULD FLICKER AND THE AIR CONDITIONER AND HEAT WOULD SHUT OFF AND ON. WHEN THE FAILURE WOULD OCCUR, THE VEHICLE WOULD STALL AS WELL AND THE ONLY WARNING WAS THAT THE LIGHTS WOULD FLICKER. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE CURRENT MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425304September 13, 2011
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, STEERING
THIS HAS HAPPENED TWICE, I WAS DRIVING HOME FROM WORK AT 55MPH WITH MY NEW BORN CHILD, AND THE ENGINE SHUT OFF, THE ELECTIRC SHUT OFF AND THE POWER STERRING QUIT. THE CAR BEHIND ME ALMOST SMASHED INTO ME. THE JEEP CAME TO A STOP AND THEN I TURNED THE KEY AND IT TURNED BACK ON. PLEASE HELP ME! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424757September 12, 2011
STRUCTURE:BODY
ALL FOUR INTERIOR DOOR HANDLES AND PLASTIC AROUND THE DOOR HANDLES ARE BEGINNING TO CRACK AND BREAK. THE PLASTIC INDENT UNDERNEATH THE INTERIOR DOOR HANDLES HAS BECOME EXTREMELY BRITTLE AND WILL CRACK IF YOU BARELY TOUCH IT. THE DRIVER SIDE DOOR HANDLE HAS BROKEN FROM THE INSIDE OF THE DOOR PANEL AND ALL THE PLASTIC SURROUNDING THE INTERIOR DOOR HANDLE HAS BEGUN BREAKING AND FALLING INSIDE THE DOOR PANEL. I HAVE THOROUGHLY RESEARCHED THIS ISSUE AND HAVE FOUND THAT THIS IS A VERY COMMON COMPLAINT AND WAS SURPRISED THAT THERE HAS NOT BEEN A RECALL NOTICE ASSOCIATED WITH THIS. INTERIOR DOOR HANDLES ARE EXTREMELY FRAGILE AND CAN EASILY BREAK OFF WHICH WOULD PREVENT SOMEONE FROM ESCAPING THE VEHICLE IN AN EMERGENCY. I TOOK MY CAR TO THE DEALERSHIP AND WAS TOLD THAT TO REPAIR THE DOOR HANDLE, THE ENTIRE DOOR PANEL NEEDS TO BE REPLACED (AT APPROXIMATELY $600 INCLUDING PARTS AND LABOR). THIS DOES NOT GUARANTEE THAT THE ISSUE WILL NOT HAPPEN AGAIN AS THEY HAVE NOT MADE ANY CHANGES TO THE DOOR PANELS TO PREVENT IT FROM DOING SO. $2400 TO REPAIR THE INSIDE DOOR HANDLES OF MY VEHICLE WITH NO ASSURANCE THAT IT WON'T HAPPEN AGAIN SEEMS TO BE IMMORAL AND ILLEGAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425075September 12, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2006 JEEP COMMANDER. THE CONTACT STATED THAT THE BRAKES FAILED AND WERE ABLE TO BE DEPRESSED INTO THE FLOORBOARD ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS BUT THE CONTACT WAS ADVISED THAT THERE WERE NO FAILURES WITH THE BRAKES. THERE WERE NO REPAIRS PERFORMED. THE FAILURE MILEAGE WAS 75,225.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424641September 11, 2011
POWER TRAIN, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
WHILE DRIVING THE DASH LIGHTS WENT OUT AND HEADLIGHTS STARTED FLASHING ON AND OFF. TOOK IT TO DEALER AND THEY FOUND NO TROUBLE. THE VEHICLE KEEPS BLOWING REAR TAIL LIGHT BULBS, AND BLOWER MOTOR AT TIMES DOES NOT WORK ON CERTAIN SPEEDS. CIGARETTE LIGHTER/POWER OUTLETS STOPPED WORKING EVEN THOUGH FUSE IS GOOD. POWER WINDOWS INTERMITTENTLY STOP WORKING. THE TRANSMISSION WENT OUT AROUND 62,000 MILES. HAD DEALER REPLACE TRANSMISSION AND NOW AT 102,000 MILES THE TRANSMISSION WILL LOOSE DRIVE WHEN SHIFTING INTO 3RD UNDER MODERATE ACCELERATION. YOU THEN HAVE TO PULL OFF THE ROAD AND PUT THE CAR IN PARK, THEN BACK IN DRIVE TO REGAIN DRIVE. TRANSMISSION ALSO "SURGES" UNDER LIGHT THROTTLE CONDITIONS AT LOW SPEEDS(10-20MPH). I HAVE CONTACTED JEEP AND THEIR RESPONSE WAS THAT BECAUSE OF THE MILEAGE ON THE VEHICLE THEY COULD DO NOTHING. I FEEL THAT THE FLASHING LIGHTS AND THE LOSS OF DRIVE WHILE IN TRAFFIC ARE MAJOR SAFETY ISSUES. I HAVE BEEN RESEARCHING THIS VEHICLE AND FOUND MAY OTHER OWNERS WITH THE EXACT SAME PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424550September 9, 2011
ELECTRICAL SYSTEM, STRUCTURE
HI MY JEEP COMMANDER HAS BEEN IN GARAGE MOST OF THE TIME ONE DAY IT STAYED OUT IN THE RAIN AND ALL THE WATER GOT IN THE DRIVER SIDE AND THE ELECTRICAL SYSTEM FAILED RADIO SHUT OFF AND ON SAME WITH THE DASHBOARD LIGHTS, HEADLIGHTS AND INTERIOR LIGHTS THE IT WOULD STAY ON DASH SERVICE SUSPENSION SYSTEM CHECK GAUGES THE CHECK ENGINE WOULD COM ON THE BATTERY AND THE OIL AND THE TIRE PRESSURE AND SOMETIMES IT WONT START THE OTHER DAY IT SHUT OFF WHILE DRIVING I HAVE 4 KIDS AND IM AFRAID IT COULD HAPPEN WHEN THEY RE WITH ME AND THEY COULD GET HURT I CALLED CHRYSLER AND THEY TAKE NO RESPONSIBILITY FOR THIS PROBLEM I'M REPORTING THIS TO THE BBB AND TO THE CONSUMERS AFFAIRS HOPEFULLY SOMEONE WILL HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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