Infiniti QX56 Complaints

540 consumer complaints on file.

#10384490February 25, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT WAS DRIVING 40 MPH WHEN ALL OF THE INSTRUMENT PANEL LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE FUEL GAUGE WAS DEFECTIVE AND PROVIDING AN INACCURATE FUEL LEVEL READING. THE CONTACT WAS ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 10V074000 (FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM). THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 73,900 AND THE CURRENT MILEAGE WAS 73,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383828February 24, 2011
ENGINE AND ENGINE COOLING
2005 INFINITI QX56. CONSUMER STATES PROBLEM WITH VEHICLE STALLING *TGW THE CONSUMER STATED WHILE DRIVING ON THE INTERSTATE AT 55 MPH, THE VEHICLE SUDDENLY SLOWED DOWN TO 5 MPH THEN TO A FULL STOP. THE VEHICLE WAS TAKEN TO THE DEALER THE NEXT DAY. AFTER AN INSPECTION OF THE VEHICLE, THE DEALER INFORMED THE CONSUMER, THE THROTTLE BODY MOTOR ACTUATOR NEEDED TO BE REPLACED. THE PART WAS INSTALLED. HOWEVER, THE VEHICLE STALLED TO A HALT AGAIN. THE CONSUMER RETURNED TO THE DEALER AND WAS INFORMED THE PART WAS DEFECTIVE AND HE WOULD BE CHARGED FOR THE LABOR TO INSTALL THE NEW PART. TWO WEEKS LATER, THE VEHICLE STALLED AGAIN. THE CONSUMER WAS TOLD THE FUSE BOX COVER WAS MISSING AND WHEN THE FUSES BECAME WET, THEY BECAME CORRODED. THE CONSUMER STATED THE PROBLEM WAS NEVER THE FUSE BOX, BECAUSE THE LAST TIME HE WAS AT THE DEALERSHIP, NO ONE OPENED THE HOOD. THE CONSUMER THEN DISCOVERED THE HORN WAS NOT WORKING, WHICH WAS FINE PRIOR TO GOING TO THE DEALER. THE CONSUMER DISCOVERED THE HORN WAS WET AND ONCE HE WIPED OFF THE WATER, THE HORN BEGAN TO WORK AGAIN. AFTER ABOUT A WEEK AND HALF LATER, THE VEHICLE STALLED AGAIN. THE CONSUMER WENT TO ANOTHER ESTABLISHMENT AND WAS INFORMED THE MOTOR NEEDED TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380075February 3, 2011
STEERING
TL* THE CONTACT OWNS A 2010 INFINITY QX56. THE CONTACT STATED THAT WHEN DRIVING OVER A POT HOLE AT ANY SPEED, THE STEERING WOULD BECOME INCREASINGLY DIFFICULT TO CONTROL. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE WHERE THE DEALER PERFORMED A DIAGNOSIS AND LOCATED THE FAILURE AT THE REAR PASSENGER WHEEL. THE DEALER ALIGNED THE WHEEL BUT THE REPAIR DID NOT CORRECT THE FAILURE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380649February 1, 2011
SERVICE BRAKES, HYDRAULIC
IN THE PAST SIX MONTHS I HAVE HAD TWO BRAKE FAILURES. THE MOST RECENT WAS 01/23/2011. WHILE IN MOTION AT A SPEED OF APPROXIMATELY 25 MPH I APPLIED THE BRAKES BUT RATHER THAN WORKING, THE PEDAL WENT TO THE FLOOR WITH NO RESISTANCE WHATSOEVER. I LOST ALL BRAKING CONTROL AND COASTED RIGHT THROUGH A STOP SIGN NEARLY BEING BROADSIDED BY A SEMI TRUCK. JUNE, 2010: WHILE LEAVING MY NEIGHBORHOOD GOING DOWNHILL I APPLIED MY BRAKES AS USUAL AND TO MY SURPRISE THE BRAKES WENT TO THE FLOOR MAKING A LOUD RATCHETING OR SPRING NOISE WITH NO BRAKING EFFECT WHATSOEVER. AFTER ROLLING TO A STOP I RETURNED HOME AND PARKED THE CAR. BELIEVING I NEEDED NEW BRAKES OR BRAKE FLUID, I IMMEDIATELY MADE AN APPOINTMENT FOR THE NEXT MORNING. THE NEXT MORNING I HAD INTENDED TO CALL AAA FOR A TOW BUT DISCOVERED THE BRAKES WORKED PERFECTLY FINE. I THEREFORE DROVE THE VEHICLE TO THE REPAIR SHOP. THEY PERFORMED A THOROUGH EXAMINATION OF THE BRAKE SYSTEM BUT FOUND NOTHING WRONG AND THE BRAKE SYSTEM SEEMED TO WORK WELL SO NO FURTHER ACTION SEEMED TO BE NEEDED. 01/23/2011: WHEN DRIVING AT A SLOW SPEED I APPROACHED A STOP SIGN BEFORE ENTERING A HIGHWAY AND AS I APPLIED THE BRAKES THEY MADE THE SAME SOUND SIMILAR TO A RECOILING SPRING AS I DEPRESSED THE PEDAL. THERE WAS NO RESISTANCE AND DEPRESSING THE PEDAL HAD NO EFFECT WHATSOEVER. I CRUISED THROUGH THE STOP NEARLY BEING HIT BY AN ONCOMING TRUCK. TO STOP MY VEHICLE I DOWNSHIFTED TO THIRD, SECOND AND FIRST AND CRUISED TO A STOP. AFTER A FEW SECONDS OF COMPOSURE, I TURNED THE VEHICLE OFF, WAITED APPROXIMATELY 30 SECONDS AND RESTARTED THE ENGINE. AS SOON AS I DID THE BRAKES WORKED JUST FINE WITH NO CONTINUING PROBLEM. THIS APPEARS TO BE A COMPUTER PROBLEM, IS VERY SERIOUS, AND DEEMS THE VEHICLE AS UNSAFE AND UNUSABLE UNTIL THE PROBLEM IS DEFINITIVELY FOUND AND RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378491January 24, 2011
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT STATED THAT THE BRAKES FAILED SHORTLY AFTER THE VEHICLE WAS PURCHASED. THE DEALER REPAIRED THE BRAKES BUT THE FAILURE OCCURRED AGAIN TWO YEARS LATER. THE ABS LIGHT ILLUMINATED AND THE CONTACT TURNED THE VEHICLE OFF AND BACK ON. THE DEALER STATED THAT THE MAIN COMPUTER SYSTEM THAT SIGNALED THE BRAKES WAS THE CAUSE OF THE FAILURE; THEY ALSO STATED THAT THEY COULD NOT REPAIR THE VEHICLE BECAUSE IT WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS 87,000 AND THE CURRENT MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373556December 30, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2006 INFINITI QX56. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT APPLIED PRESSURE TO THE BRAKES WHEN SHE HEARD A LOUD GRINDING NOISE FOLLOWED BY EXCESSIVE SHAKING OF THE STEERING WHEEL. THE CONTACT ALSO NOTICED THAT THE EMERGENCY BRAKE WARNING LIGHT ILLUMINATED BUT THE BRAKE WAS NOT ACTUALLY ON. THE CONTACT POWERED THE VEHICLE OFF, TURNED IT ON AGAIN AND THE EMERGENCY BRAKE LIGHT SHUT OFF. THE DEALER WAS NOTIFIED AND PERFORMED A DIAGNOSTIC TEST, WHICH CONFIRMED THAT THE DELTA SENSOR IN THE BOOSTER ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS INFORMED AND THE CONTACT WAS WAITING FOR A RESPONSE. THE CURRENT MILEAGE WAS APPROXIMATELY 108,000. THE FAILURE MILEAGE WAS APPROXIMATELY 107,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373150December 28, 2010
SERVICE BRAKES, HYDRAULIC
BRAKES SHUTTER AND STOP WORKING ON 2006 INFINITI QX56. DETERMINED THAT THE ABS NEEDED A FIRMWARE UPDATE. WENT TO DEALERSHIP, PAID $100.00 FOR UPDATE AND PROBLEM IS STILL OCCURRING. THIS IS MY WIFE'S VEHICLE AND SHE TRAVELS WITH MY 2 YEAR OLD DAUGHTER. THERE ARE HUNDREDS IF NOT THOUSANDS OF SIMILAR COMPLAINTS ON NISSAN USER FORUM BOARDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370576December 14, 2010
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN HE DEPRESSED THE BRAKES AND LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE ROTORS WERE SEVERELY WARPED. THE DEALER MADE FIVE SEPARATE ATTEMPTS TO REPAIR THE FAILURE BUT TO NO AVAIL. THE MANUFACTURE WAS INFORMED OF THE FAILURE WHO ADVISED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE AND OFFERED NO ADDITIONAL ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 46,200 AND THE FAILURE MILEAGE WAS 10,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365725November 15, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM, SERVICE BRAKES, HYDRAULIC
MAJOR COOLANT ISSUE. REPLACED 4 RADIATORS, 1 WATER PUMP. ALL UPPER AND LOWER HOSES. DEALER HAS HAD SUV IN MORE THAN 9 TIMES THIS YEAR WITH SAME ISSUE. WHILE DRIVING COOLANT SMELL IS IN VENTS. UP THE HOOD AND ITS SPLASHED ALL OVER THE MANIFOLD. ALSO ABS ISSUE. BRAKING MECH MAKES METAL TO METAL SOUND AND IF U CUT OFF CAR AND TURN BACK ON.. IT RESUMES AS NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365552November 13, 2010
EQUIPMENT
THE A/C SWITCH THAT CONTROLS THE REAR FAN SPEED ON THE FRONT DASH DOES NOT WORK. THE INTERNAL PLASTIC HAS BROKE AND THE NOB JUST TURNS. THE ONLY WAY NOW TO USE THE REAR A/C IS TO STRETCH WAY BACK IN THE REAR AND TURN IT ON. I WENT TO TEST DRIVE A NEWER QX56 AND THAT NOB WAS ALSO BROKEN. I TEST DROVE ANOTHER ONE AND THE REAR AIR WAS CONTINUOUSLY RUNNING. I TOOK MY 2005 QX56 TO AN INFINITI DEALER AND THEY SAID THE ENTIRE PANEL HAS TO BE REPLACED AT $565.00 EVEN THOUGH ONLY ONE NOB IS BROKEN. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364402November 8, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2006 QX56 INFINITI. THE CONTACT STATED WHILE DRIVING 50 MPH, THE VEHICLE BEGIN TO INDEPENDENTLY DECELERATE BEFORE COMPLETELY STALLING. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE DEALER WAS CONTACTED BUT OFFERED NO ASSISTANCE IN REPAIRING THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361706October 22, 2010
ELECTRICAL SYSTEM
MY 2004 INFINITY Q56 ENGINE CUTS OFF GOING DOWN THE ROAD. DEALER IS AWARE OF A PROBLEM WITH SEVERAL YEAR MODELS DOING THIS SAME THING. ALL POWER IS LOST BRAKES , STEERING ECT. HAVE HAD 4 COMPUTER BOARDS REPLACE AND GOING BACK FOR ANOTHER TRY OCT.25-2010. INFINITY CONSUMER AFFAIRS HAS BEEN CONTACTED BUT EVEN THOUGH THEY ARE CONCERNED THEY ARE NOT SURE OF A FIX. WHAT WILL IT TAKE TO GET HELP, A BAD CRASH OR TWO? IF YOU TYPE IN PROBLEMS WITH Q56 CUTTING OFF WHILE GOING DOWN THE ROAD YOU WILL SEE THAT THE INTERNET HAS A GROUP OF PEOPLE EXPERIENCING THIS SAME SCARY ISSUE. THANK YOU FOR LOOKING INTO THIS. I MYSELF HAVE HAD A FEW CLOSE CALLS TRYING TO GET THE CAR OFF THE ROAD SAFELY. FIRST INCIDENT JUNE 2007 LAST INCIDENT OCT. 20 , 2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360540October 14, 2010
AIR BAGS:FRONTAL
TRAVELING AT 1 MPH, MY 2011 INFINITI QX56 BUMPED ANOTHER VEHICLE. THERE WAS NO DAMAGE TO EITHER VEHICLE, BUT MY DRIVER AIRBAG DEPLOYED. INFINITI IS REFUSING TO LOOK AT THE VEHICLE UNLESS MY INSURANCE COMPANY ASKS THEM TO. I FEEL THIS LOW SPEED DEPLOYMENT IS FROM A DEFECT IN THIS WEEK OLD VEHICLE, BUT CANNOT GET HELP. I AM CONCERNED INFINITI IS ATTEMPTING TO IGNORE THE PROBLEM AND BRUSH IT UNDER THE RUG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359541October 7, 2010
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT STATED THAT WHEN FILLING THE FUEL TANK, THE FUEL GAUGE WOULD INDICATE THE TANK WAS FULL WHEN IT WOULD IT WAS NOT. THE CONTACT WAS INFORMED BY THE DEALER THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 10V074000 (FUEL SYSTEM, OTHER: STORAGE: FUEL GAUGE SYSTEM) AND THE FUEL SENDING UNIT WOULD HAVE TO BE REPLACED AT HER EXPENSE. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 89,979.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354310September 8, 2010
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
2007 INFINITI QX56. CONSUMER WRITES REGARDING VEHICLE COMPLAINT REGARDING RECALL. *TGW THE CONSUMER CONTACTED THE DEALER AND WAS INFORMED THE RECALL DID NOT APPLY TO HIS VEHICLE; ONLY THE NEWER MODELS. THE CONSUMER TOLD THE DEALER HE WAS IN FACT EXPERIENCING PROBLEMS, BECAUSE AT TIMES HE HAD DIFFICULTY HANDLING THE VEHICLE. THE DEALER REFUSED TO PERFORM THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352256August 27, 2010
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
TL* THE CONTACT OWNS A 2005 INFINITI QX56. WHILE DRIVING APPROXIMATELY 60 MPH THE VEHICLE STALLED ON FREEWAY. HE STATED THE GAS GAUGE READ MORE THAN A QUARTER TANK. HE COASTED THE VEHICLE TO THE SIDE OF THE ROAD. HE ADDED 1 GALLON OF GAS AND THE VEHICLE STARTED OK. THE FAILURE HAPPEN AGAIN AND HE AGAIN RAN OUT OF GAS. HE STATED ON THE WAY TO THE DEALER THE VEHICLE STALLED AND HE HAD TO GET THE VEHICLE TOWED TO THE DEALER. HE WAS ADVISED THAT THE FUEL PUMP RELAY SYSTEM FAILED AND THAT THE VEHICLE WAS NOT PART OF THE RECALL. HE REFERENCED RECALL 10V074000, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 53,900 AND THE CURRENT MILEAGE WAS 54,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350805August 20, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 INFINITI QX56. WHILE TRAVELING 15 MPH, THE VEHICLE WOULD NOT ACCELERATE OVER 15 MPH AND THE RPMS WOULD NOT RISE ABOVE 2000. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE THROTTLE BODY WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED YET THE FAILURE RECURRED. THE CONTACT STATED THAT THE THROTTLE BODY WAS REPLACED TWICE PRIOR TO THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 77,000 AND THE CURRENT MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350548August 19, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
PASSENGER SIDE BOTTOM HEADER PLASTIC TANK FACING ENGINE SIDE OF RADIATOR CRACK AND LEAKS RADIATOR FLUID CAUSING EXTREME HIGH TEMPERATURE THAT CAN CAUSE LOSE OF ENGINE POWER OR ENGINE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346847August 2, 2010
SERVICE BRAKES, AIR
BRAKE PROBLEMS OCCURRING EVERY 50-60 MILES WHILE DRIVING. HORRIBLE GRINDING NOISE ON THE BRAKES IS FIRST HEARD AND THEN THERE IS LOSS OF BRAKE CAPACITY. AS THIS HAPPENS, THE RED BRAKE LIGHT ILLUMINATES ON THE DASH PANEL. THE ONLY WAY TO REGAIN CONTROL OF THE BRAKES IS TO STEER THE CAR TO THE SIDE OF THE ROAD, TURN THE CAR OFF AND THEN ON. ONCE THE CAR RESTARTS, ONLY THEN CAN THE BREAKS FULLY WORK. THIS HAS NEARLY CAUSED ME THREE ACCIDENTS ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341578July 6, 2010
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
TL*THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT THE FUEL LEVEL INDICATOR DISPLAYED THAT THE VEHICLE WAS FULL WITH GASOLINE; HOWEVER, THE VEHICLE STALLED BECAUSE THE FUEL TANK WAS EMPTY. THE FAILURE OCCURRED TWICE PRIOR TO THE CONTACT RECEIVING A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 10V074000 (FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM) IN MAY 2010. THE DEALER STATED THAT THE PARTS NEEDED TO REPLACE THE FUEL SENDER UNIT INSIDE THE FUEL TANK WITH A NEW IMPROVED SENDER CARD WERE NOT AVAILABLE. THE CONTACT WAS NUMBER FORTY ON THE WAITING LIST. THE PART BECAME AVAILABLE IN LATE MAY 2010; HOWEVER, THE DEALER STATED THAT THEY ONLY RECEIVED 3 TO 4 PARTS PER SHIPMENT AND WERE UNABLE TO DETERMINE WHEN THEY WOULD BE ABLE TO REPAIR THE CONTACTS VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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