Infiniti QX56 Complaints

540 consumer complaints on file.

#10116342April 4, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
INADEQUATE BRAKES ON 2005 QX56. MANUFACTURER IS AWARE OF THIS PROBLEM IN 2004 BUT HAS NOT ISSUED A RECALL TO DATE OR SENT LETTERS TO CUSTOMERS ABOUT THE ISSUE. BRAKES OVERHEAT AND PREMATURELY WEAR OUT AT 2000 TO 2500 MILES CAUSING A VIOLENT SHAKING OF THE STEERING WHEEL AND CONTROL ISSUES. INFINITI IS REPLACING BRAKES HOWEVER 2 TO 3 MONTHS PREDICITED WAIT FOR A REAL FIX. SERVICE ADVISORS ARE RELUCTANT BUT HAVE ADMITTED THE BRAKE DESIGN IS INADEQUATE FOR THIS VEHICLE. THIS VEHICLE IS OVER 6,000 LBS AND HAS A TOWING CAPCITY OF 9000 LBS. ACCORDING TO THE MAUFACTURER. BRAKES ARE WEARING OUT WITHOUT ADDED STRESS OF TOWING. WHAT HAPPENS WHEN I TOW A 5000 LB BOAT IN ARIZONA HEAT OF 100 DEGREES THROUGH THE MOUNTAINS? STEERING WHEEL VIBRATES VIOLENTLY WHEN BREAKS WEAR OUT. DEALER REPLACED BRAKES AT 3500 MILES AT FIRST OIL CHANGE. INFINITI OR DEALER NEVER MENTIONED THIS ISSUE DURING PURCHASE OF VEHICLE IN DECEMBER 2004. I AM VERY CONCERNED ABOUT THIS VEHICLE STOPPING FOR THE PASSENGERS AND THOSE DRIVING IN THE PROXIMATY OF THIS VEHICLE. THE CONSUMER AFFAIRS DEPARTMENT OF INFINITI SUGGESED THAT I CALL THE BETTER BUSINESS BUREAU OR FILE A LEMON LAW CASE FOR THE STATE OF ARIZONA. THEY SAID THE CAR HAS NOT HAD ENOUGH REPAIRS AT THIS TIME. I STATED THAT OTHER OWNERS OF THIS VEHICLE ARE HAVING BRAKES REPLACED AT AN ALARMING RATE. THE EDMONDS AND YAHOO WEBSITES VERIFY THIS EXPERIENCE AND YET NO LETTERS HAVE BEEN SENT TO OWNERS OF THE QX56 MODEL. THIS IS A VERY DANGEROUS SITUATION AS IT RELATES TO BRAKES THAT WERE NOT DESIGNED APPRORIATELY FOR THE WEIGHT OF THIS VEHICLE, NOT TO MENTION THE TOWING CAPACITY THAT WOULD ADD MORE STRAIN ON THE ALREADY POOR BREAKING SYSTEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116198April 1, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
1. I PURCHASED AN INFINITI QX56 SUV IN FEBUARY 2005. IN MID MARCH, AT 2500 MILES, THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY WHEN I TRIED TO STOP THE CAR. ANY TIME THE BRAKES WERE APPLIED THE SHAKING WOULD BEGIN.. THE ENTIRE CAR WOULD SHAKE EVERY TIME WE HIT A BUMP. FROM THE BEGINNING, IT WOULD BE VERY DIFFICULT TO BRING THE CAR TO A STOP. 2. FORTUNATELY WE CAUGHT THE PROBLEM BEFORE A COMPLETE BRAKE FAILURE, AS WE HAVE 2 YOUNG CHILDREN WHO ARE IN THE CAR DAILY. 3. WE WERE TOLD BY INFINITI THAT THERE IS A BRAKE DEFECT IN THE DESIGN OF THE CAR. ACCORDING THE SERVICE TECHNICIANS AT THE DEALERSHIP, THE BRAKES AND ROTORS WERE NOT ENGINEERED PROPERLY AND WILL BE PROBLEMATIC EVERY 3000 MILES. FOR NOW, THE DEALERSHIP REPLACED THE ROTORS AND BRAKES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109197March 30, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE WAS PARKED AND CONSUMER WAS OUTSIDE OF THE VEHICLE WHEN IT STARTED ROLLING BACKWARDS, KNOCKING THE CONSUMER TO THE GROUND. IT CONTINUED TO ROLL DOWN THE DRIVEWAY AND STRUCK A TREE. DEALER COULD FIND NO DEFECTS. THE SAME THING HAPPENED A SECOND TIME. *AK *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10116001March 29, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL, STRUCTURE:BODY
I HAVE COMPLAINED OVER THE COURSE OF 4-6 MONTHS ABOUT THE CRUISE CONTROL GOING OUT. IT EITHER GOES OUT COMPLETELY, OR THE CRUISE CONTROL WITHOUT SMART FOLLOWING GOES OUT. WHEN IT DOES GO OUT, BUMPING THE INCREASE SPEED BUTTON CAUSES THE ENGINE TO IDLE THUSLOSING SPEED. EXPECIALLY BAD ON THE INTERSTATE. THE DEALER CLAIMS THEY CANNOT FIND THE PROBLEM (DENIED THIS PROBLEM 3 TIMES NOW). SEEMS FUNNY WHEN THERE IS A TSB TO COVER THE WORK. DATE HERE IS DATE OF LAST SERVICE TO REPAIR PAINT WHICH IS CHIPPING OFF THE FRONT..DOWN TO BARE METAL, AND THEN METAL RUSTING...WHICH IS A WHOLE DIFFERENT CAN OF WORMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114743March 25, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
FAULTY BRAKES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114633March 24, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WELL, ADD ME TO THE LIST (AND I BELIEVE IT'S BECOMMING A LONG ONE) OF INFINITI QX56 OWNERS WHO ARE EXPERIENCING MAJOR FRONT BRAKE ROTOR ISSUES (SHUDDERING UNDER BRAKING). I'VE ALSO HAD MY NAVIGATION SYSTEM DRIVE AND DISC REPLACE AND THE NEW ONE DOESN'T HAVE ANYWHERE NEAR THE STREET DETAIL THE ORIGINAL ONE DID. I'M ALSO HAVING THE FALSE BACKUP SENSOR WARNING TONES HAPPEN AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114661March 24, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT
I LEASED A NEW INFINITI QX56. THE BRAKES FAILED AT 2500 MILES AND PADS AND ROTORS HAD TO BE REPLACED. MY CAR IS BEING SERVICED AGAIN TODAY FOR THE SAME REASON. THE STEERING WHEEL SHAKES UNCONTROLLABLE WHEN THE BRAKES AND ROTORS WEAR. I HAVE BEEN DRIVING FOR OVER 20 YEARS AND HAVE NEVER HAD BRAKES FAIL EVERY 2500 MILES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114202March 16, 2005
ELECTRICAL SYSTEM
BACK UP WARNING SENSOR/STEERING WHEEL ENTRY FUNCTION STAYS IN UP POSITION/RATTLE IN DASH DRIVER SIDE/WARPED FRONT BRAKE ROTORS/SENSOR IN PASSENGER SIDE WINDOW FAILURE/REPLACEMENT OF CD PLAYER/NAVIGATION ACCEPT SCREEN STAYS ON UNTIL YOU CLICK ACCEPT/*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113439March 1, 2005
SERVICE BRAKES, HYDRAULIC, SEATS:FRONT ASSEMBLY:POWER ADJUST, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
2004 INFINITI EXPERIENCED SHUDDERING IN THE BRAKES. *BF THE DVD PLAYER STOPPED WORKING, THE DRIVERS SEAT MEMORY WAS INOPERATIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110568February 15, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
I'VE HAD THE SAME PROBLEMS WITH THE BRAKES,SHIMMERING OF VEHICLE, AND ALSO THE SUNROOF. THERE NEEDS TO BE A RECALL AND A NEW DESIGN OF THE CALIPERS, BEFORE SOMEONE IS KILLED! THE CUST. SERV. AT INFINITI OF IRVINE IS THE WORST!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111400February 11, 2005
SUSPENSION, SERVICE BRAKES, HYDRAULIC
WHILE APPLYING BRAKES, THE STEERING COLUMN SHAKES. AFTER SERVICING, THE SAME PROBLEM CONTINUED TO HAVE THE SAME PROBLEM AFTER 3000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107416January 18, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE BRAKES DO NOT TO OPERATE WHEN THEY ARE APPLIED AT DIFFERENT SPEEDS. TAKEN FOR REPAIR FOR BRAKES AND ROTORS FOR A TOTAL OF 3 TIMES, BUT THE PROBLEM STILL OCCURS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105335December 27, 2004
AIR BAGS
CONSUMER'S VEHICLE WAS IN A HEAD ON COLLISION WHILE DRIVING AT APPROXIMATELY 45 MPH. UPON IMPACT, THE AIR BAGS FAILED TO DEPLOY. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10102942December 14, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
INFINITI QX56 HAS BRAKE SYSTEM DESIGN FLAW. FRONT BRAKES NEED REPLACEMENT ON AVERAGE EVERY 4-6000 MILES. BRAKE ROTORS ARE TOO SMALL WHICH CAUSES ROTOR WARPAGE. AS A RESULT, THE STEERING WHEEL SHUTTERS BACK AND FORTH WHEN BRAKES ARE APPLIED. THERE IS NO FIX FOR THIS FROM NISSAN. THIS IS BRAKE DESIGN FLAW ALSO EFFECTS SIMILAR PLATFORMS SUCH AS THE ARMADA AND THE TITAN. THERE ALSO IS A DESIGN FLAW IN THE FRONT END WHICH CAUSES THE STEERING WHEEL TO SHAKE VIOLENTLY WHEN GOING OVER BUMPS AT SPEEDS IN EXCESS OF 45 MPH. HITTING CERTAIN BUMPS IN THE ROAD CAN CAUSE THE FRONT END TO GO INTO RESONANCE, THUS SHAKING THE STEERING WHEEL ENOUGH TO LOOSE CONTROL OF VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102383December 8, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FAILURE OR BRAKE ROTORS ON BRAND NEW INFINITY QX56 @ 2000 MILES. FOUND OUT ON INTERNET THAT THIS IS A COMMON NATIONWIDE PROBLEM WITH ALL NEW NISSAN ARMADA'S AND INFINITY QX56'S. DEALER WANTS TO RESURFACE DEFECTIVE ROTORS. I DO NOT THINK THE VEH. IS SAFE TO DRIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097672October 25, 2004
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
WHILE APPLYING THE BRAKE PEDAL VEHICLE FAILED TO STOP COMPLETELY. HOWEVER, CONSUMER WAS ABLE TO STOP THE VEHICLE BECAUSE THE ABS SYSTEM KICKED IN. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE BRAKE PADS AND COMPUTER SYSTEM NEEDED TO BE REPLACED, AND REPLACED THEM. HOWEVER, THE PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093315September 29, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE FRONT BRAKES ON MY 2004 INFITI QX56 BEGAN SQUEAKING AND SHUDDERING IN MID JULY 2004 AT APPOXIMATELY 5000 MILES. THE BRAKE REPAIR PARTS WERE NOT AVAILABLE UNTIL SEPTEMBER 24, 2004. AT THIS WRITING 09/29/04, THE VEHICLE REMAINS AT THE DEALER AWAITING A REPLACEMENT FRONT PASSENGER SEAT ADJUSTMENT ASSEMBLY THAT TOOK TWO MONTHS TO ARRIVE. IT TURNS OUT THE WRONG PART WAS ORDERED REQUIRING A REORDER OF THE PART. MY VEHICLE HAS BEEN PROMISED TO ME BY 09/30/04!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086372August 7, 2004
SEATS:FRONT ASSEMBLY:POWER ADJUST, BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT, STEERING:COLUMN
SEVERAL FAILURES: 1. FAILURE OF THE BACKUP WARNING SENSORS. 2. FAILURE OF THE SEAT MEMORY SYSTEM. 3. FAILURE OF THE STEERING WHEEL ENTRY/EXIT POSITION FUNCTION. 4. NAVIGATION DISK FAULTS 5. HEAD LINER SQEAZKS AND RATTLES. THE CAR HAS NOW BEEN IN AT THE DEALER FOR THREE WEEKS TO REPAIR THESE PROBLEMS. I HAVE PICKED THE CAR UP ONCE ONLY TO TURN AROUND AND RETURN IT WHEN THE HEADLINER PROBLEMS STARTED AGAIN AND THE BACKUP WARNING SENSORS MALFUNCTIONED AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079807June 23, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE, VISIBILITY:WINDSHIELD WIPER/WASHER, STRUCTURE, AIR BAGS
PROBLEMS WITH PASSENGER SIDE AIR BAG.*MR SINCE THE VEHICLE WAS NEW THE PASSENGER AIR BAG DEACTIVATION INDICATOR LIGHT HAS ILLUMINATED ON THE DASH INTERMITTENTLY. THE REAR LIFT GATE SENSOR WOULD BEEP WHILE DRIVING. THE DEALER WAS ABLE TO DUPLICATE THE PROBLEM BUT COULD NOT OFFER AN IMMEDIATE SOLUTION. THE DRIVER'S SIDE WASHER SPRAYER DID NOT FUNCTION. THE LIQUID BEING SPRAYED OUT OF THE SPRAYER WAS ALCOHOL WHICH DISCOLORED THE PAINT ON THE HOOD COWLING. THE DVD ENTERTAINMENT UNIT BROKE. WHILE DRIVING OVER BUMPS THE VEHICLE WOULD LOSE CABIN PRESSURE AND EMITTED A LOW FREQUENCY BOOMING SOUND. THE CONSUMER WAS ADVISED THAT A TECHNICAL SERVICE BULLETIN WAS ISSUED FOR THAT PROBLEM. THE DEALER DID NOT HAVE THE PARTS AVAILABLE TO FIX THE PROBLEM. THE VEHICLES ENGINE MADE A PINGING NOISE WHILE THE CONSUMER WAS DRIVING . THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THEY WERE WAITING FOR AN ANSWER FROM THE TECH LINE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079597June 21, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
PASSENGER'S AIR BAG TURNS OFF INTERMITTENTLY WHEN CONSUMER'S SPOUSE SITS IN THE PASSENGER SEAT. THE SPOUSE IS 5'7' IN HEIGHT, AND WEIGHS 120 LBS. THE SENSORS ARE DEFECTIVE. HOWEVER, THE MANUFACTURER IS TELLING THE OWNER THERE IS NOTHING THEY CAN DO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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