Infiniti G37 Complaints

538 consumer complaints on file.

#11339513July 15, 2020
UNKNOWN OR OTHER, STRUCTURE
DASHBOARD MATERIAL APPEARS AS IF IT IS MELTING, OOZING OUT VERY STICKY UNKNOWN SUBSTANCE (TOXIC?) THAT CREATES VERY SHINY SURFACE. FOR A CAR OF ITS AGE, STILL HAS THAT NEW SMELL AS IF FROM OUT GASSING. THE SHINY SURFACE REFLECTS LIGHT TO THE WINDSHIELD OBSCURING A CLEAR VIEW THROUGH IT, BLOCKING ABILITY TO SEE OBJECTS, ESPECIALLY UNDER CERTAIN CONDITIONS OF LIGHT SOURCE AND BACKGROUND. THERE HAVE BEEN SIMILAR COMPLAINTS BY MANY. THERE IS SETTLED CLASS ACTION SUIT FOR NISSAN'S ALTIMA MODEL, APPLICABLE ONLY IN FLORIDA. BUT THE PROBLEM IS NOT UNIQUE TO THIS MODEL OR LOCATION. IT IS HOT AND HUMID ALSO HERE IN THE DALLAS AREA. APPEARS NOT JUST RESULT OF SENSITIVITY TO UV, BUT HEAT AND HUMIDITY. THIS VEHICLE SPENDS MOST ALL ITS TIME IN A GARAGE ENVIRONMENT (NO HVAC) WITH FEW MILES. OTHERS HAVE ALSO MADE THIS POINT. THE STAGE IT IS IN NOW IS THAT IT REABSORBS THE STICKY MATERIAL AS TEMPERATURE DROPS BELOW ABOUT 88DEG F. THEREFORE I CURRENTLY DO NOT HAVE PICTURE. HOPE I WILL HAVE ABILITY TO ADD TO THIS REPORT LATER WITH A PICTURE. I REALIZE DEGRADATION WILL CONTINUE AT ELEVATED TEMPERATURES, SO CURRENTLY I AM TRYING TO KEEP GARAGE COOLER BY VENTILATING TO AVOID CONDITION FROM RETURNING. DEALERSHIP AVOIDS COMPLAINT BY SAYING WILL RETURN CALL, BUT NEVER DOES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338220July 8, 2020
AIR BAGS, UNKNOWN OR OTHER
AIR BAG PASSENGER SENSOR DEFECTIVE, VERY COMMON OCCURRENCE WITH NISSAN/INFINITI VEHICLES. SENSOR FAILS RANDOMLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327919June 9, 2020
AIR BAGS
MY 2010 INFINITI G37 CONVERTIBLE'S AIRBAG LIGHT STARTED FLASHING A MONTH OR SO AGO. I RECENTLY BROUGHT THE VEHICLE IN FOR SERVICE AND THEY CHARGED ME $149 TO INFORM ME THAT THE PASSENGER AIRBAG UNIT IN THE SEAT HAD A BAD SENSOR/RELAY AND THE COST TO REPLACE IT IS $7,500. YOU CANNOT JUST REPLACE THE RELAY, BUT RATHER HAVE TO REPLACE THE ENTIRE BOTTOM OF THE SEAT UNIT. IN MOST OTHER CARS, IT IS A FEW HUNDRED DOLLAR FIX AND ONLY REQUIRES REPLACING THE SENSOR/RELAY. I CALLED INFINITI CONSUMER AFFAIRS AND INFORMED THEM OF THIS AND THEY SAID THERE ARE NO RECALLS ON THEIR AIRBAG UNITS AND THAT NOTHING COULD BE DONE ABOUT THIS ISSUE, OTHER THAN PAYING $7,500 TO REPLACE THE UNIT. THE PART NUMBER IS "87300-JJ84A - CUSHION". THIS IS THE SECOND INFINITI VEHICLE THAT I HAVE HAD ISSUES WITH THE AIRBAGS. I HAD A 2008 INFINITI G35 SEDAN WHICH WAS IN AN ACCIDENT WHERE A CAR HIT ME FROM BEHIND AT 40-50 MILES PER HOUR (I WAS STOPPED) AND THE AIRBAGS DID NOT DEPLOY. I WILL FILE A SEPARATE COMPLAINT REGARDING THIS VEHICLE. ARE THERE ANY RECALLS ON INFINITI AIRBAGS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326011May 26, 2020
AIR BAGS
2012 INFINITI G37 35000 MILES. DISPLAYS FLASHING PASSENGER AIRBAG LIGHT WHENEVER THE IGNITION IS ON, AND THE "PASSENGER AIRBAG OFF" LIGHT ILLUMINATES CONTINUOUSLY EVEN WITH ADULT IN PASSENGER SEAT. LOCAL INFINITI DEALER TROUBLESHOOT AND INDICATED THAT TO FIX THE BAD PASSENGER SEAT SENSOR THE ENTIRE SEAT WOULD REQUIRE REPLACEMENT AT A COST OF $8K. I APPEALED DIRECTLY TO INFINITI CONSUMER AFFAIRS; THEY DECLINED TO OFFER ANY ASSISTANCE AS THE VEHICLE WAS BEYOND THE WARRANTY TIME PERIOD. THIS IS A DESIGN FLAW--CUSTOMERS SHOULD NOT BE FACED WITH THE CHOICE OF EITHER BEARING THE EXTREME COST OF POOR ENGINEERING OR PUTTING PASSENGERS AT RISK.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324874May 17, 2020
VISIBILITY/WIPER
IN 2013 I BEGAN NOTICED THE DASH BECOMING TACKY AND DIFFICULT TO CLEAN. BY 2015, THE DASH BEGAN TO POOL AND REFLECT SUNLIGHT WHILE DAY DRIVING. SHORTLY AFTER THE POOLING STARTED, THE DASH BEGAN CRACKING AND BECAME SOFT, WITH DAMAGE OCCURRING WHEN TOUCHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323753May 7, 2020
AIR BAGS
AIR BAG WARNING LIGHT FLASHING. TOOK TO DEALER FOR DIAGNOSIS. SERVICE ADVISOR STATED FAULTY PASSENGER SENSOR, COST TO REPAIR $7,388.00 + TAX AND SERVICE FEES. BECAUSE OF FAULTY SENSOR, AIR BAG WILL NOT DEPLOY IN AN ACCIDENT. REPAIR COST UNREASONABLE FOR REQUIRED SAFETY FEATURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323315May 5, 2020
AIR BAGS
THE PASSENGER AIRBAG LIGHT IS FLICKERING ON THE DASH. THE PASSENGER AIRBAG LIGHT INDICATES THAT IS IT OFF WHETHER SOMEONE IS SITTING IN THE SEAT OR NOT. I TOOK THE VEHICLE TO AN INFINITI DEALER WHERE THEY QUOTED ROUGHLY $1500 TO REPLACE AN AIRBAG SENSOR IN THE PASSENGER SEAT AND POSSIBLY THE SEAT BOTTOM. THIS IS A MAJOR SAFETY CONCERN DUE TO A FAULTY COMPONENT. I CALLED INFINITI USA TO INQUIRE ABOUT RECEIVING FINANCIAL ASSISTANCE FOR THE REPAIR. THEIR RESPONSE WAS NO SINCE THE VEHICLE WAS OUT OF WARRANTY. I AM AWARE THAT A SIMILAR RECALL WAS MADE TO THE 2008 G37 MODEL WHICH IS BASICALLY THE SAME CAR. A MALFUNCTIONING AIRBAG IS A MAJOR SAFETY CONCERN FOR ME, AND I BELIEVE THIS IS THE RESPONSIBILITY OF THE MANUFACTURER TO CORRECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323034May 2, 2020
ENGINE
THE VEHICLE HAS STARTED TO STUTTER UPON TAKING OFF AND SHOWS SIGNS OF POWER LOSS. AFTER MUCH INVESTIGATION, THESE G37S HAVE A MINOR DEFECT THAT CAUSES THE ENGINES TO RUN ON LOW OIL PRESSURE. THE PART 'GALLERY GASKET' IS THE CULPRIT THAT CAUSES THESE ENGINES TO, IN BAD CASES, LAST ONLY UP TO 100K MILES. EVERYWHERE ONLINE THERE ARE INFINITI OWNERS TALKING ABOUT THIS GALLERY GASKET PROBLEM AND FEW OF THEM HAVE HAD TO BUY A REPLACEMENT ENGINE BECAUSE OF IT. INFINITI HAS FAILED TO COME FORWARD WITH A SOLUTION TO REDUCE THE AMOUNT OF OIL RELATED PROBLEMS IN THESE CARS. AS MENTIONED, THIS IS A MINOR DEFECT WITH THE VQ37 ENGINES BUT WITH AN OUTCOME THAT CAN COST THOUSANDS OF DOLLARS TO EITHER FIX OR REPLACE. A SIMPLE GOOGLE SEARCH OF 'G37 GALLERY GASKET' WILL BRING MANY PAGES OF OWNERS WITH THE EXACT SAME PROBLEM TRYING TO GIVE EACH OTHER ADVICE. THERE ARE MANY VIDEOS ONLINE SHOWING WHAT AN OWNER MUST GO THROUGH IN ORDER TO FIX THEIR DAILY DRIVERS. IT WOULD ONLY BE RIGHT FOR INFINITI TO COME FORWARD AND OFFER AT LEAST FREE LABOR TO FIXING THESE CARS WHEN THE SYMPTOMS FIRST START. THAT WAY OWNERS CAN KEEP DRIVING WITHOUT WORRYING THAT THEIR ENGINES WILL GO OUT DUE TO A BAD GALLERY GASKET. THE G37 IS VERY RELIABLE IN ALL OTHER ASPECTS BESIDES THE GALLERY GASKET. OWNERS CAN ONLY HOPE THAT THE PROPER STEPS ARE TAKEN IN ORDER TO AVOID THE PROBLEMS THE GALLERY GASKET BRINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321282April 16, 2020
STRUCTURE:BODY
THE DASHBOARD IS MELTING. THIS CREATES ASHINE THAT CAUSES A REFLECTION OFF THE WINDSHIELD THAT MAKES IT DIFFICULT TO SEE DURING CERTAIN DAYLIGHT CONDITIONS. I HAVE NEVER HAD A VEHICLE MADE WITH SUCH A DEFECT. I HAVE BEEN UNABLE TO STOP THIS MELTING FROM HAPPENING & FROM DOING INTERNET RESEARCH IT APPEAR MANY OTHERS HAVE HAD A SIMILAR ISSUE WITH THEIR INFINITI'S. THE DASHBOARD IS ALL STICKY, AND ANYTHING PUT ON IT GETS STUCK LIKE AN ADHESIVE GLUE IS ON IT. I WOULD LIKE INFINITI TO REPLACE MY DASHBOARD WITH A LKQ DASHBOARD AS A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319734March 30, 2020
AIR BAGS
THE AIRBAG LIGHT STARTED BLINKING, I GOT IT CHECKED AND I WAS TOLD THE INFANT SEAT SENSOR WAS BAD AND ALL THE SEAT HAS TO BE CHANGED $6000. I CHECKED A COUPLE OF ONLINE FORUMS AND IT SEEMS LIKE IN THE PAST 2 YEARS PEOPLE WITH THE SAME CAR MODEL HAVE BEEN COMPLAINING ABOUT THE SAME PROBLEM. BASICALLY THE PASSENGER SEAT SENSOR IS NOT WORKING SO IT SHUTS OFF THE AIRBAG SYSTEM FOR THE PASSENGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316931March 9, 2020
UNKNOWN OR OTHER
THE SUN ROOF LEAKS WATER UNDER THE FRONT PASSENGER AND REAR PASSENGER MAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316606March 6, 2020
AIR BAGS, SEATS
AIRBAG SENSOR WAS BLINKING ON MY DASH AFTER STARTING IT IN MY DRIVEWAY TO DRIVE TO WORK. I TOOK IT IN TO AN INFINITY DEALERSHIP AND ONLY TO FIND OUT IT WAS A SEAT SENSOR TO BE REPLACE WITH ONLY 40K MILES ON THE VEHICLE. THE PART ALONE COST $6340.00 WHICH ISN'T WORTH FIXING. I WASN'T TOLD OF ANY OTHER OPTION AND SEEMS TO HAVE HAPPENED A LOT WITH OTHER OWNERS AND NO RECALL OF ANY SORT IS TO BE ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316640March 6, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER
TOP OF DASH BECOMES EXTREMELY SHINY AND STICKY AFTER 1 HOUR OF SUNLIGHT THROUGH THE WINDSHIELD CASING UNWANTED GLARE IN WINDSCREEN. TEMPORARILY CAN BE CLEANED WITH SOAP AND WATER AND RETURNS TO DULL NON STICKY APPEARANCE, BUT ONLY TEMPORARY. NEXT TIME CAR IS IN THE SUN FOR ABOUT AN HOUR OF DRIVING OR PARKING, THE THE SHININESS AND STICKINESS RETURNS CAUSING MASSIVE REFLECTIONS IN THE WINDSHIELD. MAKES NO DIFFERENCE IF CAR IS STATIONARY OR IN MOTION. NO PRODUCT HAS BEEN USED ON THE DASHBOARD OTHER THAN SOAP AND WATER AS NEEDED. SUSPECT THE UV PROTECTION OR PLASTICS ARE FAILING. CAR ONLY HAS 35K MILES AND IS GARAGE KEPT. THERE WAS A SIMILAR PROBLEM AND LATER CLASS ACTION SUITE FOR OLDER NISSANS AND INFINITI, BUT THE PROBLEM DOESN'T LOOKED TO BE SOLVED IN NEWER CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312254February 29, 2020
AIR BAGS
AIRBAG LIGHT FLASHING. PASSENGER AIRBAG OFF LIGHT ILLUMINATED.DIAGNOSIS CODE B1018 OCCUPANT SENS. DEALER RESET THE AIRBAG LIGHT HOWEVER THE NEXT DAY IT WAS FLASHING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308315February 10, 2020
ELECTRICAL SYSTEM
DRIVER'S SIDE WINDOW REJECTS AUTOMATIC ROLL-UP. WHEN USING THE ONE TOUCH AUTO ROLL-UP FUNCTION, THE WINDOW ROLLS-UP, BUT COMES BACK DOWN ON IT'S OWN (BACK TO HALF-WAY DOWN) ONCE IT REACHES THE TOP. THIS HAS HAPPENED A LOT PRIOR TO PAYING FOR AN INFINITI DEALERSHIP TO REPLACE THE WINDOW MOTOR AND NOW HAPPENS PERIODICALLY (4-6 TIMES PER MONTH) AFTER THE MOTOR WAS REPLACED. DATE OF SERVICE 1/2/18 #ESC WINDOW MOTER - 4170 CEXT - 1 80731-JL00A MOTOR ASSY - REGULATOR, LH$395 NOTES FORM MECHANIC: "FOUND DRIVERS WINDO MOTER WEAK SO WINDO WILL NOT STAY TIMED. REPLACED MOTER AND RE TIMED WINDOW". PERFORMED BY AUSTIN INFINITI (INVOICE # 97034). THIS WOULD OCCUR DURING DRIVING, WHILE VEHICLE WAS STATIONARY AND ALSO ONLY WHEN ACCESSORIES WERE ON (ENGINE NOT ON). ANYTIME PRIOR TO FIX. NOW IT CONTINUES TO HAPPEN RANDOMLY/PEIODICALLY DUE TO UNKNOWN REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302597January 28, 2020
AIR BAGS
SITTING IN DRIVEWAY I STARTED THE CAR AND SIDE AIRBAG LIGHT CAME ON FOR NO REASON. I HAVE SPOKEN TO MULTIPLE PEOPLE AND THEY ALL SEEM TO HAVE THIS ISSUE WITH THIS VEHICLE. THIS SHOULD BE A RECALL FIX AS IT PUTS PEOPLE IN DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302295January 27, 2020
AIR BAGS, ELECTRICAL SYSTEM, SEATS
AIR BAG SENSOR FAULT IN PASSENGER SEAT. AIR BAG SENSOR DOES NOT WORK CORRECTLY, CAUSING AIRBAG TO BE INACTIVE FOR ALL OCCUPANTS OF PASSENGER SEAT. INFINITI DOES NOT OFFER A SENSIBLE FIX. THE ONLY WAY TO REPAIR IS TO REPLACE THE ENTIRE SEAT ($8000). THIS IS A SAFETY ISSUE THAT SHOULD BE UNDER WARRANTY NO MATTER THE AGE OF THE CAR. I HAVE FOUND REPEATED EVIDENCE OF THIS OCCURING OFTEN THROUGH LOOKING AT FORUMS AND WEBSITES THAT OWN THIS MODEL AND YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300451January 20, 2020
UNKNOWN OR OTHER
DASHBOARD PAD CRACKED AND STICKY. DASHBOARD IS DETERIORATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299053January 13, 2020
AIR BAGS
NEED TO REPLACE EITHER OCCUPANT CLASSIFICATION SYSTEM CONTROL UNIT WHICH IS PART OF THE LOWER SEAT ASSEMBLY. COST APPROX. 4000 TO 5000 THOUSAND DOLLARS OR REPLACE AIR BAG DIAGNOSIS SENSOR UNIT WHICH IS UNDER CENTER CONSOLE. COST APPROX. 1700 DOLLARS. CANNOT TELL ME WHICH ONE TO REPLACE. CAR HAS 34000 MILES ON IT. INTERNET TELLS ME THAT THIS A COMMON PROBLEM WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297000January 3, 2020
AIR BAGS, SEATS
FAULTY PASSENGER AIRBAG SENSOR. INFINITI IS AWARE OF THE PREVALENT PROBLEM BUT WILL NOT ISSUE A RECALL. THE PASSENGER AIR BAG IS DEACTIVATED EVEN WITH ADULT PASSENGERS IN THE PASSENGER SEAT. THIS IS A MAJOR SAFETY ISSUE. I TOOK THE VEHICLE TO THE INFINITI DEALER FOR REPAIR AND THEY SAID IT WOULD COST $9,000.00 TO REPAIR. THIS IS AN OUTRAGE AND SEVERAL OTHER OWNERS HAVE EXPERIENCED THIS SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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