Infiniti G37 Complaints

538 consumer complaints on file.

#11406523April 5, 2021
AIR BAGS
PASSENGER SEAT SENSOR HAS FAILED, CAUSING THE SYSTEM TO BE INOPERATIVE. BASED ON RESEARCH, THIS IS A COMMON PROBLEM WHICH WAS ADDRESSED ON SOME NISSAN/INFINITI MODELS, BUT NOT THE G37 CONVERTIBLE. THE COST TO REPAIR IS PROHIBITIVE AT $9000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404555March 23, 2021
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
THERE IS A WATER LEAK RAGE FROM THE SUNROOF. MY CAR GETS SOAKED IN WATER AND IT'S NOT PREVENTABLE. CREATES A SMELL AND MOLD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404244March 22, 2021
ELECTRICAL SYSTEM
REGARDING TRACKING NUMBER 11400119.- INFINITY CALLED ME TODAY(FROM PHONE NUMBER 6157257000. SHE SAID THEY ARE NOT INTERESTED IN MY CASE BECAUSE THE CAR HAS NO RECALL ON IT. I'M CONFUSED BECAUSE I THOUGHT YOU AND INFINITY WOULD WANT TO KNOW WHAT CAUSED THE FIRE AND IF OTHERS WITH THIS MODEL OF.CAR WERE IN DANGER OF BEING SET ON FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11403741March 18, 2021
WHEELS
I RECENTLY REPLACED MY COOPER TIRE CS5 GRAND TOURING TIRES. SIZE 225/55R17 TIRES AFTER A BLOWOUT ON THE FREEWAY. I JUST LEARNED THAT THESE TIRES WERE SUBJECT TO A RECALL. MY DEALER COULD NOT PROVIDE THE DOT SERIAL NUMBERS BECAUSE THE TIRES WERE REPLACED WITH NEW ONES. I CALLED COOPER TIRE CONSUMER RELATIONS AND WAS TOLD THEY CANNOT PROVIDE A REMEDY IF I DO NOT HAVE THE TIRES WITH THE DOT NUMBERS. I BELIEVE I HAVE BEEN PENALIZED BECAUSE I HAD A SAFETY PROBLEM WITH THE TIRES THAT CAUSED ME TO REPLACE THEM AND CAN THEREFORE NOT PROVIDE THE REQUIRED DOCUMENTATION. I AM ASKING FOR YOUR HELP IN REMEDYING THE SITUATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400119March 10, 2021
ELECTRICAL SYSTEM
LAST NIGHT WHILE I WAS SLEEPING, MY CAR CAUGHT FIRE INSIDE.IT APPEARS IT STARTED WHERE THE SEAT WARMER BUTTON IS(ON THE CONSOLE). IT WAS A BIG ENOUGH FIRE TO REACH THE ROOF.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11399582March 7, 2021
SUSPENSION
MY INFINITI SUSTAINED FRONT SUBFRAME DAMAGE FROM ROAD DEBRIS ON SEPT 27, 2020.UPON INSPECTION I SAW THE DAMAGE AND FILED A CLAIM WITH ALLSTATE INSURANCE (CLAIM #060646535) ON NOV 11, 2020. DURING THE CLAIM ALLSTATE REFUSED TO PAY FOR A NEW FRONT SUSPENSION MEMBER (INFINITY PART NUMBER 54401-JK00B) AND DEMANDED A USED PART, TAKEN OFF A SALVAGED "JUNK YARD" CAR BE USED. I INQUIRED ABOUT THE TESTING DONE TO CONFIRM STRUCTURAL INTEGRITY OF THE "RECYCLED" PART AND FOUND ONLY A CURSORY VISUAL INSPECTION WAS DONE. BECAUSE ALLSTATE WOULD NOT PAY FOR A NEW PART I COULD NOT GET THE CAR REPAIRED AT THE DEALER AS THE DEALER ONLY PUTS NEW PARTS ON CARS. SO I TOOK THE CAR TO CALIBER COLLISION, 1203 AVE K, PLANO, TEXAS 75074. CALIBER WAS ABLE TO "WORK THE SYSTEM" TO GET ALLSTATE TO PAY FOR A NEW PART. MY UNDERSTANDING IS BODY SHOPS DELIBERATLY PURCHASE USED PARTS FOR A LOW QUALITY SUPPLIER THEN REJECT THE PART AND THEN ALLSTATE ALLOWS A NEW PART TO BE PURCHASED. JUST A LITTLE "FOOLING" THE INSURANCE COMPANY. SO COMPLIANT #1 IS WHY ALLSTATE IS ALLOWED TO PUT UNTESTED MAJOR STRUCTURAL PARTS FROM JUNK YARD CARS ONTO CARS ON US HIGHWAYS. THIS IS SIMILAR TO THE STATE FARM BONDING VS. SPOT WELDING REPAIR DONE ON CAR ROOFS WHICH CAUSED INJURY AND A MAJOR LAWSUIT. MY COMPAINT #2 IS THAT CALIBER RE-USED THE SINGLE USE "CRUSH NUTS" WHICH SECURE THE SUSPENSION TO THE UNIBODY DESPITE BEING SHOWN THAT INFINITY LISTS THESE AS 1 TIME USE PARTS WHICH MUST BE REPLACED. I FOUND THIS OUT WAS WAS TOLD THAT IF I PURCHASED THE NUTS I WOULD BE REIMBURSED AND IF I INSTALLED THEM MYSELF MY WARRANTY WE REMAIN IN FORCE. NOW I CANNOT GET CALIBER TO REIMBURSE ME THE $17.28 FOR THE NEW CRUSH NUTS. HOW CAN BODY SHOPS BE ALLOWED TO NOT FOLLOW AUTO MANUFACTURES SAFETY DRIVEN REQUIREMENTS AND RE-USE CRUSH NUTS THAT ARE ONE TIME USE ONLY. ANOTHER MAJOR SAFETY CONCERN ON THE SAME REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399515March 6, 2021
ENGINE
ENGINE SHUTS OFF WHEN TOUCHING THE ACCELERATOR PEDAL, JUST AT THE BEGINNING SO FAR. DON'T KNOW IF IT'LL HAPPEN WHILE DRIVING. CAR WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399052March 4, 2021
STRUCTURE:BODY, EXTERIOR LIGHTING, UNKNOWN OR OTHER
FOG LIGHTS HAVE WHAT APPEAR TO BE BURN MARKS ON THE INSIDE OF THE LENS. THIS PROBLEM APPEARED WHEN STUCK IN TRAFFIC AFTER ABOUT 1 HOUR. NEXT, THE DASHBOARD SEEMS TO HAVE ACTUALLY MELTED AND BECOME EXTREMELY STICKY AND HAS ALSO STARTED TO CRACK. FINALLY, WHENEVER IT RAINS, WATER LEAKS INTO THE CABIN ON THE PASSENGER SIDE. I LOOKED AT WHAT I COULD AND THE SUNROOF DRAIN HOSE APPEARS TO BE INTACT AS FAR DOWN AS I COULD TRACK IT. THE LAST TWO ISSUES ARE A MAJOR PROBLEM ESPECIALLY SINCE WE LIVE IN FLORIDA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399104March 4, 2021
STRUCTURE:BODY
INFINIT HAS ISSUES WITH THEIR CONVERTIBLE TOP MECHANISM. THEY RUN A METAL TO PLASTIC GEAR THAT STRIPS AND FAILS. THIS CAUSES THE TOP TO SOMETIMES STOP MID CYCLE AND THROW AN ERROR CODE. THEN THE OWNER IS UNABLE TO SECURE THE TOP. I HAD TO DRIVE TO THE DEALER WITH THE TOP IN MID POSITION, NOT SAFE. FRANKLY NOR IS IT TO SAFE TO TOW IN THAT POSITION. IN MY CASE THIS HAS HAPPENED TO ME MORE THAT ONCE. IF ONE GOOGLES "INFINITI CONVERTIBLE FLAP FAILURE" YOU WILL SEE IM NOT THE ONLY ONE. INFINITI HASN'T REWORKED THE PARTS (CAR WAS CANCELLED) OR COVERED THE REPAIRS WITH THE SAME DEFECTIVE PART. BETTER YET THESE REPAIRS ARE 2K PER OCCURRENCE TO RESOLVE. AND IN MY CASE FAIL EVERY OTHER YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398399March 1, 2021
AIR BAGS
TL* THE CONTACT OWNS A 2011 INFINITI G37. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPLES INFINITI (5880 NAPLES BLVD, NAPLES, FL 34109, (239) 948-7773) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE AIR BAG SENSOR WAS FAULTY AND THE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395539February 10, 2021
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
ON THE SUNNY AND DRY MORNING OF DECEMBER 9, 2020, I PROCEEDED TO ALPINE CEMETERY, PERTH AMBOY, NJ TO HONOR MY MOTHER'S GRAVE SITE AND HER ANNIVERSARY. AS I PASSED THE GATE ENTRANCE TO THE CEMETERY, I TURNED RIGHT; AS I HAVE ALWAYS DONE IN PREVIOUS YEARS. ONCE I TURNED TO THE RIGHT I NOTICED THAT THERE WAS A BURIAL PROCESSION, WITH THE FUNERAL HEARSE OBSTRUCTING THE ENTIRE VEHICLE PATH. SINCE I COULD NOT DRIVE FORWARD, THE ONLY RECOURSE I HAD WAS TO TURN AROUND AND FIND ANOTHER VEHICLE PATH. ONCE I HAD TAKEN THE NEW PATH, WHICH I BELIEVE WOULD LEAD ME TO MY MOTHER'S GRAVE SITE, I REALIZED THAT I COULD NOT REACH HER GRAVE SITE SINCE IT WAS FURTHER UP THE NEW PATH. ONCE I TURNED THE VEHICLE TO THE LEFT; THE VEHICLE WENT AUTOMATICALLY BACKWARDS THEN FORWARDS WITH THE SENSATION OF TAKING OFF THE GROUND LIKE AN AIRPLANE. I HAD NO CONTROL OF THE VEHICLE AND THE VEHICLE PROCEEDED AUTOMATICALLY HITTING NUMEROUS TOMB STONES UNTIL ONE TOMB STONE STOPPED THE VEHICLE. THIS FAILURE OCCURRED NUMEROUS TIMES UNTIL A 3FT TOMB STONE STOPPED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE CAR REPAIR SHOP, INSTRUCTED BY NJM INSURANCE; VNF AUTO BODY 732-321-6919, 20 PROSPECT STREET, METUCHEN NJ 08840.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11394289February 2, 2021
AIR BAGS
FRONT PASSENGER SEAT OCCUPANCY CLASSIFICATION SENSOR (OCS) FAULT: B1018-00. THIS MEANS THAT PASSENGER AIRBAG IS DISABLED ALONG WITH WARNING LIGHTS ON THE DASH AND CONSOLE. CAR HAS ONLY 35K AND GARAGE KEPT AND DEALER MAINTAINED. THIS IS A KNOWN ISSUE ON MANY INFINITI / NISSAN MODELS THAT HAVE AN OFFICIAL RECALL, BUT NOT ON THE 2010 G37 FOR SOME REASON EVEN THOUGH IT USES THE SAME SENSOR AS OTHER MODELS WHICH DO HAVE A RECALL. INFORMED BY THE DEALER THAT THEY SEE A LOT OF THIS ISSUE AND THE ONLY WAY TO RESTORE PASSENGER SAFETY IS TO REPLACE THE SEAT WHICH UPWARDS OF $6900. EVEN IF I WANTED TO REPLACE THE SEAT, I WAS ALSO INFORMED THAT THERE ARE NO REPLACEMENT SEATS OR INTERNAL PARTS AVAILABLE SO I'M ON MY OWN! DUE TO THIS COMMON DESIGN FLAW IN INFINITI / NISSAN CARS THAT SHARE THIS SAME EXACT ISSUE, THIS MODEL SHOULD BE COVERED BY THE SAME RECALL.THE OTHER MODELS HAVE. MY VEHICLE USES THE SAME EXACT PARTS AS THE RECALLED ONES, HAS THE SAME ISSUES, AND YET BECAUSE OF SMALLER NUMBER OF COMPLAINTS BECAUSE THERE ARE JUST LESS OF THEM ON THE ROAD, THEY ARE EXCLUDED FROM THE SAME RECALL. THIS SAFETY ISSUE SHOULD BE RECALLED IMMEDIATELY BEFORE SOMEONE GETS KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390592January 28, 2021
AIR BAGS
WHEN DRIVING ON A CITY STREET THE PASSENGER AIR BAG LIGHT CAME ON. TOOK THE CAR TO SANDY SANSING NISSAN IN FOLEY, AL. WAS TOLD THAT THE AIR BAG SENSOR WAS FAULTY. AFTER RESEARCHING THIS IT SEEMS THAT THIS PROBLEM IS COMMON AMONG G CLASS VEHICLES. INFINITY HAD A RECALL ON THE OCCUPANT CLASSIFICATION SYSTEM "OCS" MANUFACTURED BY CONTINENTAL AUTOMOTIVE SYSTEMS IN WHICH A VARISTOR IN THE OCS CONTROL UNIT MAY HAVE BEEN MANUFACTURED OUT OF SPECIFICATIONS. UNDER CERTAIN CONDITIONS, THIS COULD INTERRUPT THE SIGNAL BETWEEN THE OCS AND THE AIRBAG CONTROL UNIT, CAUSING THE PASSENGER AIRBAG TO BE SUPPRESSED IN AN ACCIDENT. THE RECALL BEGAN NOV. 4, 2008. IF THIS RECALL WAS IN 2008 WHY IS INFINITY STILL HAVING THIS PROBLEM IN 2011? WHAT CORRECTIVE ACTION DID INFINITY TAKE TO SOLVE AND KEEP THE PASSENGER SAFE IN THE EVENT OF AN ACCIDENT? IF CORRECTIVE ACTION WAS NOT TAKEN THIS COULD RESULT IN THE PASSENGER AIRBAG BEING SUPPRESSED WHICH COULD FAIL TO PROVIDE ADEQUATE PROTECTION IN THE EVENT OF A CRASH. I ASK THAT INFINITY TEST THE SIGNAL BETWEEN THE OCS AND ACU USING A SPECIAL TOOL TO CHECK THAT IT IS FUNCTIONING AS DESIGNED. IF NECESSARY THE SEAT CUSHION (CONTAINING THE OCS HARDWARE) WILL BE REPLACED WITH A NEW ONE MANUFACTURED TO SPECIFICATIONS. I REFERENCE THIS TO RECALL NUMBER 08V521000 (PASSENGER AIRBAG MAY NOT DEPLOY). I HAVE CONTACTED INFINITY AND HAVE FILED A COMPLAINT WITH INFINITY BUT HAVE NOT RECEIVED A RESPONSE FOR CORRECTIVE ACTION FROM THEM. THIS IS AN UPDATE TO DOT AUTO SAFETY, REFERENCE # 11383307
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390393January 27, 2021
AIR BAGS
THE AIR BAG SENSOR ON THE PASSENGER SEAT HAS FAILED AND THE PASSENGER SEAT DOES NOT RECOGNIZE EVEN AN ADULT PERSON SITTING ON IT. AS A RESULT THE AIRBAG-OFF LIGHT FOR THE PASSENGER IS ALWAYS ON AND I AM AFRAID IF THE REST OF THE AIRBAGS ARE WORKING PROPERLY DUE TO THIS FAULTY SENSOR. I LOOKED UP ONLINE AFTER MY SENSOR FAILED AND IT SEEMS LIKE THIS IS A COMMON ISSUE FOR G37 VEHICLES. NISSAN SEEMS TO HAVE ALEADY HAD A RECALL FOR FAULTY AIRBAG SENSORS FOR MODEL YEAR 2007-2008 BUT IT LOOKS LIKE THE ISSUE HASN'T BEEN COMPLETELY RESOLVED IN VEHICLES FROM SUBSEQUENT MODEL YEARS TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389604January 23, 2021
AIR BAGS, UNKNOWN OR OTHER
PASSENGER AIRBAG SENSOR FAILED AND RESULTS IN A $7000 FIX. THEIR SOLUTION TO THE PROBLEM IS A BRAND NEW SEAT. MY SON EXITED THE VEHICLE AND THE AIRBAG LIGHT STARTED BLINKING AND NOW DOESN'T STOP, WHICH MEANS THE AIRBAG ISN'T ON. ALSO, ONE OF THE MOTORS RESPONSIBLE FOR A FLAP WHICH FOLDS THE TOP DOWN HAS FAILED, MAKING THE TOP STOP HALFWAY DOWN. THE CONVERTIBLE TOP HAS FOUR MOTORS (ONE FOR EACH FLAP). AND IT'S NEARLY $2000 PER MOTOR. THE PART IS BACK ORDERED, SO IT MAKES ME THINK IT IS A COMMON PROBLEM. BOTH OF THESE ISSUES ARE COMMONLY REPORTED BY G37 OWNERS ON THE INTERNET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388798January 19, 2021
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 INFINITI G37. THE CONTACT STATED WHILE THE TURNING ON THE IGNITION, THE FRONT PASSENGER'S SIDE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER LAKE NORMAN INFINITI (20435 CHARTWELL CENTER DR, CORNELIUS, NC 28031, (704) 464-4117) WHERE IT WAS DIAGNOSED WITH NEEDING THE FRONT PASSENGER SEAT TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387591January 11, 2021
ENGINE, VISIBILITY/WIPER
THE COOLING SYSTEM IN THIS VEHICLE HAS A TWO PART PERFORMED HOSE THAT CONNECTS THE ENGINE COOLING SYSTEM TO THE CABIN HEAT EXCHANGER. THE TWO PARTS ARE CONNECTED WITH A PLASTIC JUNCTION WITH TWO SPRING CLAMPS. THIS VEHICLE HAS APPROX 85K MILES AND STILL HAS THE ORIGINAL COOLANT. THIS JUNCTION DISINTEGRATED. IT APPEARS TO NOT BE COMPATIBLE WITH THE COOLANT. IT DELAMINATED AND SHEARED. LUCKILY IT BROKE WHILE STOPPED IN THE GARAGE. IF IT HAD HAPPENED AT HIGH SPEED IT WOULD HAVE SPEWED THE COOLANT AT THE REAR OF THE ENGINE, AND AT LEAST SOME OF IT WOULD HAVE GONE TO THE WINDSHIELD, OBSTRUCTING THE VIEW. I HAVE SAVED THE DISINTEGRATED PART.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387333January 9, 2021
AIR BAGS
THE AIRBAG LIGHT ON THE DASH CAME ON FLASHING ONE DAY, AND HAS NEVER STOPPED. A MECHANIC CLEARED THE LIGHT ONCE WHEN I BROUGHT THE CAR IN FOR SOMETHING ELSE, AND THE LIGHT CAME BACK ON THE NEXT DAY. THE AIRBAG LIGHT ON THE DASH SAYS THAT THE AIRBAG IS OFF. FROM MY UNDERSTANDING, THIS MEANS THAT NONE OF THE AIRBAGS WILL DEPLOY IF THERE IS AN ACCIDENT. I AM VERY CONCERNED. THIS SEEMS LIKE A COMMON ISSUE FOR THIS CAR AND NISSAN/INFINITI DOESN'T SEEM TO CARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386247January 3, 2021
UNKNOWN OR OTHER
DASH IS CRACKING AND PEELING IN SEVERAL AREAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385800December 31, 2020
AIR BAGS
UPON STARTING THE 2009 G37 WITH JUST OVER 73K MILES ON IT, THE AIRBAG LIGHT BEGAN FLASHING.THE FOLLOWING WEEK, ON DECEMBER 28, 2020, I TOOK THE CAR TO SEWELL INFINITI OF FT. WORTH TO HAVE THE PROBLEM DIAGNOSED. THE FAULT CODE "B1018 OCCUPANT SENSOR UNIT FAIL" WAS FOUND. THE ONLY REMEDY IS TO REPLACE THE PASSENGER SEAT LOWER CUSHION ASSEMBLY FOR $6575.89. THE UPSHOT IS THE CAR IS UNSAFE TO DRIVE WITH A PERSON IN THE PASSENGER SEAT BECAUSE THE AIRBAGS WILL NOT DEPLOY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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