Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11133595October 5, 2018
VEHICLE SPEED CONTROL
I WAS WAITING TO TURN LEFT, AFTER CHECKING BOTH DIRECTIONS, I TRIED TO ACCELERATE AND COULD BARELY MOVE. AT THIS POINT I SAW A CAR HEADED TOWARD ME THAT I COULD NOT SEE DUE TO A CAR BEING PARKED ALONG SIDE OF THE ROAD. I TRIED TO GET OUT OF THE WAY, BUT MY TUCSON WOULD NOT MOVE. THIS RESULTED IN BEING T-BONED. VIN PHOTO INCLUDED I HAVE MORE PHOTOS AVAILABLE IF NEEDED
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11133604October 5, 2018
ENGINE, VEHICLE SPEED CONTROL
I AM EXPERIENCING A PROBLEM WITH THE VEHICLE'S ACCELERATION FROM A STOP WHICH IS WORSENING OVER TIME. I BOUGHT THE VEHICLE NEW IN SEPTEMBER 2017. I ROUTINELY EXPERIENCE A SEVERE LAG IN ACCELERATION FROM A STOP, CAUSING JERKY MOVEMENTS AND SOMETIMES UNINTENDED ACCELERATION. I DO NOT FEEL AS IF THE VEHICLE IS SAFE TO DRIVE ON A DAILY BASIS. I HAVE HAD THE CAR LOOKED AT BY HYUNDAI TECHNICIANS IN MY LOCAL DEALERSHIP'S SERVICE DEPARTMENT. THEY HAVE REPORTED THAT THERE ARE NO ISSUES THEY CAN IDENTIFY AND THE CAR IS OPERATING AS IT WAS BUILT TO. I HAVE EXPRESSED MY CONCERNS ABOUT THE VEHICLE'S SAFETY AND THEY HAVE TOLD ME TO CONTACT HYUNDAI'S CONSUMER AFFAIRS DEPARTMENT. I HAVE INITIATED A TICKET WITH CONSUMER AFFAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133409October 4, 2018
POWER TRAIN
WHEN DRIVING AND OCCASIONALLY HIT A BUMP THE ICON (SLIPPERY) APPEARS ON THE DASH AND LATER WHEN YOU STOP TO BACK UP TO PARK THE GEARS GET STUCK AND YOU CAN'T MOVE IT TO THE GEAR TO BACKUP. SINCE THIS CAR HAS STICK SHIFT AND AUTOMATIC DRIVING FEATURES YOU HAVE TO KEEP SHIFTING THE YEARS BACK AND FORTH UNTIL IT JUMPS BACK INTO REVERSE. THIS HAPPENS TO FREQUENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133051October 3, 2018
ENGINE
SAME THING AS THE OTHERS LISTED, ENGINE COMPLETELY LOCKED UP GOING DOWN THE ROAD, HAD TO HAVE IT TOWED, AND THE MECHANIC SAID THAT IT WAS TOTALLY GONE BECAUSE OF THE OIL. HYUNDAI WOULD NOT PAY FOR ANY OF IT, SINCE I AM THE SECOND OWNER AND THERE WAS NO RECALL ON MY CAR. THE RECALL WAS FOR THE SAME EXACT MOTOR, SAME EXACT PROBLEM, JUST A DIFFERENT MODEL CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133157October 3, 2018
STEERING, WHEELS
MY AXLE NUTS ARE SERIOUSLY CORRODED, TO THE POINT THEY NO LONGER LOOK LIKE NUTS. I'M VERY CONCERNED THE AXLES MAY SEPARATE FROM THE WHEELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132679October 1, 2018
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
THE 2017 TUCSON SPORT HAS THE 1.6 TURBO WITH THE DUAL CLUTCH TRANSMISSION. WHEN PULLING OUT INTO TRAFFIC, ONE NEVER KNOWS IF THE CAR WILL RESPOND TO THE GAS PEDAL AND ACCELERATE OR JUST STUMBLE ALONG. THIS IS A KNOWN PROBLEM, AND THERE IS A RECALL OR SIMILAR FOR THE 2016 WITH NHTSA. THE DEALERSHIP (KEARNY MESA HYUNDAI, SAN DIEGO) TELLS US THAT "THEY ALL DO THAT" WHEN WE TOOK IT IN FOR SAFETY CONCERNS AND REPAIR. ANY SUBSEQUENT REQUESTS FOR REPAIR WERE MET WITH "IT WILL COST YOU 150 DOLLARS TO CHECK IT OUT IF IT'S THE SAME SITUATION AS BEFORE WITH NO SOLUTION". THIS CAR IS A DANGER TO US AND OTHERS ON THE ROAD. IT ALSO TENDS TO GO INTO SOME SORT OF LEAF BLOWER MODE SOMETIMES WHEN YOU HIT THE BRAKES, WHERE THE REVS SOAR BUT IT DOESN'T ACT LIKE IT DOWNSHIFTED. THIS IS NOT A MIXUP IN BRAKE/GAS PEDAL USAGE, LIKE THE UNINTENDED ACCELERATION PROBLEMS WEVE ALL READ ABOUT WITH OTHER BRANDS. THE DCT HAS A MIND OF IT'S OWN AND IS A HAZARD ON THE ROAD. THE PROBLEMS ARE WHEN THE VEHICLE IS IN MOTION, AND IT CAN HAPPEN ANYWHERE, AT RANDOM, HIGHWAY, FREEWAY, PULLING OUT OF A DRIVEWAY... ANYWHERE. PLEASE HELP GET THESE DANGEROUS CARS OFF THE ROAD. NOT SURE WHAT DOCUMENTATION YOU WANT, BUT THE CAR IS UNDER WARRANTY, AND WAS BOUGHT IN AUG 2017. CARS WITH THIS ENGINE/TRANS ARE STILL FOR SALE IN THE SHOWROOMS NATIONWIDE, A KNOWN DANGER TO ALL CONCERNED. THE DEALERSHIP SERVICE MGR HAS TOLD US HOW THERE ARE A LOT OF UNHAPPY CUSTOMERS OUT THERE WITH 1.6 TURBO/DCT DRIVETRAINS, AND YET THEY ARE SELLING MORE BY THE DAY. YET THERE IS NO SUPPORT OTHER THAN THE ONE TIME ATTEMPT AND "THEY ALL DO THAT". HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132723October 1, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
3 OUTSIDE AND 3 INSIDE DOOR HANDLES HAVE BROKEN OFF. MOTOR FOR ELECTRONIC WINDOWS [DRIVER, FRONT PASSENGER AND REAR PASSENGER] ALL QUIT WORKING WITHIN A WEEK OF EACH OTHER. AND NO, IT WASN'T FUSES. HEADLIGHT HOUSING, PASSENGER SIDE IS BREAKING INSIDE THE HOUSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132771October 1, 2018
POWER TRAIN
WHILE DRIVING THE HYUNDAI TUCSON AT TIMES THE AUTOMATIC TRANSMISSION DOES NOT ENGAGE TO THE NEXT GEAR. WE WERE DRIVING ON THE FREEWAY AND WENT TO MAKE A LANE CHANGE AS A RESULT OF THE TRANSMISSION NOT ENGAGING PROPERLY WE WERE ALMOST HIT BY A BIG RIG. WE HAVE TAKEN IT TO THE HYUNDAI DEALER WE BOUGHT IT FROM BUT THEY KEEP TRYING TO TELL US IT IS THE WAY MY SON DRIVES. BUT THE PROBLEM IS THAT IT ALSO HAPPENS WHEN MY DAUGHTER-IN-LAW IS DRIVING. MY SONS DRIVES WITH TWO FEET AND MY DAUGHER-IN-LAW DRIVES NORMALLY. TO GIVE YOU AN EXAMPLE LAST FRIDAY MY DAUGHTER-IN-LAW DROVE ME TO THE DOCTORS. WE TRAVELED ABOUT 20.5 MILES ROUND TRIP AND IN THE TIME THE TRANSMISSION DID IT NINE TIMES. I FEEL THIS IS A SAFETY HAZARD. I HAVE COMPLAINED TO THE HYUNDIA CORP BUT ALL THEY HAVE DONE SO FAR IS TO OPEN A CASE NUMBER FOR MY COMPLAINT(#11611806)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132166September 28, 2018
EXTERIOR LIGHTING
BOUGHT THE CAR NEW FROM DEALER THIS PAST MAY. CAR IS EQUIPPED WITH HIGH INTENSITY DISCHARGE HEADLIGHTS WITH DYNAMIC BENDING LIGHT. WE HAVE NOT DONE MUCH NIGHT DRIVING UNTIL RECENTLY WE DROVE ON THE OPEN HIGHWAY WHERE THERE WASN'T MUCH SURROUNDING LIGHT. WHEN TURNING AROUND A CURVE IN THE HIGHWAY THERE WAS A BLACK BAND ACROSS THE PAVEMENT APPROXIMATELY 100 FEET IN FRONT OF US AND THE EXTENDING WELL PAST THE EDGE OF PAVEMENT. WHEN WE GOT BACK IN TOWN DRIVING DOWN A RESIDENTIAL STREET, THE SOLID BLACK RECTANGLE APPEARED A COUPLE OF HUNDRED FEET IN FRONT OF THE CAR AND APPEARED TO BE TO 2-3 FEET IN HEIGHT. WHEN WE DROVE THROUGH A MORE LIGHTED AREA THERE WAS NO SOLID BLACK RECTANGLE, BUT IT APPEARED SOMEWHAT GRAY WITH 2 INVERTED HALF-MOON SHAPED DARK SPOTS SEEMINGLY IN LINE WITH THE HEADLIGHTS. THE HYUNDAI SERVICE MANAGER SHOWED US ANOTHER CAR, AND IT HAD THE SAME ISSUE WITH THE HEADLIGHTS. IT IS A VERY DANGEROUS CONDITION AND APPARENTLY IS COMING FROM THE ALIGNMENT OF THE DYNAMIC BENDING LIGHT HOUSING. NIGHTTIME VISION IS SEVERELY IMPAIRED ON OUR VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132037September 27, 2018
ENGINE
A WEEK BEFORE GOING ON VACATION, I JUST HAD AN INSPECTION AND OIL CHANGE DONE. THE CAR PASSED INSPECTION WITHOUT ISSUE. I'VE HAD THIS VEHICLE SERVICED ON TIME SINCE I BOUGHT IT IN 2015. I NEVER HAD ANY ISSUES WITH THE CAR PRIOR TO THIS. I WAS REACHING THE END OF AN 8 HOUR DRIVE WITH THE CAR. WE JUST CROSSED THE PA STATE LINE. I WAS DRIVING IN THE PASSING LANE ON THE INTERSTATE, GETTING UP TO SPEED, AND I JUST HIT 60 MPH WHEN THE CAR MADE A RATTLING NOISE AND I WAS NOT ABLE TO ACCELERATE PAST 60 MPH. WE WERE ABLE TO PULL OVER TO THE SHOULDER. THE CHECK ENGINE LIGHT CAME ON. WE PROCEEDED TO TURN THE CAR OFF AND CHECK THE OIL WHICH WAS FINE. THERE WAS NO SMOKE COMING FROM THE VEHICLE. WE ATTEMPTED TO RESTART THE CAR BUT THE ENGINE JUST KEPT TURNING OVER. WE WAITED AN HOUR FOR A TOW TRUCK AND DURING THE SHORT AMOUNT OF TIME THE CAR LOST ALL POWER. WE HAD IT TOWED TO A HYUNDAI DEALERSHIP WHERE THEY PROCEEDED TO TELL US THE CAR ENGINE WAS BLOWN AND IT WOULD NEED TO BE REPLACED. HOWEVER, THERE WAS NO EXISTING REFURBISHED ENGINES IN THE COUNTY WE WERE IN OR WHERE WE LIVE. MY CAR NOW CONTINUES TO SIT AT THE HYUNDAI DEALERSHIP FOR THE PAST 2 WEEKS AWAITING TILL I HAVE THE MEANS TO TOW IT UP TO WHERE I LIVE. NOW I AM STUCK WITH NO CAR AND STILL MONEY TO OWE ON THE LOAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132043September 27, 2018
ELECTRICAL SYSTEM, POWER TRAIN
AT TIMES ON THE ROAD THE CAR LOOSE POWER AND IN A HIGHWAY THAT YOU CAN GO 70 I CAN ONLY GO PROBABLY 45MPH BECAUSE IT SEEMS AS IT CAN NOT GO OVER THAT MILEAGE. I HAVE TO TRY HARD TO GO EVEN 55MPH. IT HAPPENED SINCE WHILE AGO AND I THOUGHT IT WAS BECAUSE IT WAS BRAND NEW OUT OF THE BOX. I TOOK TO THE DEALER POTAMKIN IN MANHATTAN, NY WHERE I PURCHASED AND THEY SAID IT WAS BECAUSE OF THE "ECONOMIC" BUTTON. A SEPARATE MECHANIC SAID IT IS INDEED NOT NORMAL. ALSO THE AIR CONDITIONING BROKE 7/2017 AND I HAD TO PAY TO THE DEALER FOR REPAIR. ALL BECAUSE I DID NOT WANT TO MISS WORK TO FILE COMPLAINT, ETC. I HAVE PAPERWORK FOR ALL THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131638September 26, 2018
ENGINE
MY 2014 TUCSON RECENTLY SUFFERED A CATASTROPHIC ENGINE FAILURE. I WAS DRIVING HOME FROM WORK LAST TUESDAY (9/18) ON A HIGHWAY WHEN I HEARD A BANG AND THEN THE CONSTANT RATTLING FROM MY ENGINE. I WAS FORTUNATE THAT I DIDN'T SEEM TO LOSE POWER AT CRUISING SPEEDS, BUT IT WAS STILL OBVIOUS THAT SOMETHING WAS VERY WRONG. I LIMPED IT THE 20 OR SO MILES TO MY LOCAL SERVICE CENTER WHERE IT'S NOW SITTING. FIRST THING THEY DID WAS CHECK THE DIP STICK AND IT WAS DRY. I HAVE MY OIL CHANGED REGULARLY, I'VE NEVER HAD BLUE SMOKE OUT THE BACK, NO OIL SPOTS, NO SIGN OF EVEN THE SLIGHTEST OIL LEAK. SO FOR THE DIP STICK TO BE DRY WAS ALARMING. I SPENT THE NEXT DAY CALLING AROUND TO HYUNDAI DEALERSHIPS TO SEE WHAT OPTIONS I'D HAVE. I COMMUTE ABOUT 70 MILES FOR WORK, MY TUCSON IS AT 130K MILES SO IT'S WELL BEYOND THE 100K WARRANTY. HAVING THE ENGINE REPLACED WAS BASICALLY MY ONLY OPTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131132September 25, 2018
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
UPON PRESSING THE GAS PEDAL FROM A COMPLETE STOP, OR WHILE DRIVING AT VERY LOW SPEEDS (LESS THAN 20 MPH), VEHICLE HESITATES TO ACCELERATE FOR 2 TO 3 SECONDS. AFTER THE 2 OR 3 SECOND PAUSE, CAR FINALLY ACCELERATES WITH VERY HIGH RPM'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131548September 25, 2018
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
WHEN CHANGING THE CAR FROM REVERSE TO DRIVE IT BUCKS/SHUDDERS (NOT EVERY TIME, BUT FREQUENTLY ENOUGH TO BE CONCERNING). WHEN FIRST PUT INTO DRIVE AFTER SITTING ALL DAY IT'LL BOOST FORWARD AND SHUDDER AND CONTINUE TO DO THAT IF YOU ROLL ALONG AT SLOW SPEEDS. SOMETIME IF YOU ARE TURNING AND PRESS THE GAS IT WILL EITHER NOT MOVE QUICKLY ENOUGH OR SUDDENLY BOOST FORWARD. DEALER HAS RESET BOOST SENSOR, REPLACED BOOST SENSOR, AND REPLACED TERMINAL BOOST SENSOR PLUGS INTO. I'M STILL EXPERIENCING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130811September 22, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
FIRST I'LL START WITH HYUNDAI'S COMMITMENT. 'ALL OF US AT HYUNDAI ARE WORKING TO DELIVER EXCEPTIONAL CUSTOMER SERVICE AND COMPLETE OWNER SATISFACTION. WHILE WE TAKE PRIDE IN OUR BRAND AND ARE COMMITTED TO ALWAYS IMPROVING VEHICLE QUALITY, TECHNOLOGY, AND SERVICE, WE UNDERSTAND THAT SOMETIMES PROBLEMS CAN ARISE. IF THEY DO, WE WANT TO BE THE FIRST TO HELP. IF YOU'VE HAD UNSATISFACTORY SERVICE, HAVE CONCERNS ABOUT YOUR WARRANTY, NEED TO ISSUE A COMPLAINT ABOUT YOUR VEHICLE, OR HAVE RECEIVED A SOLICITATION LETTER FROM A LEMON LAW ATTORNEY, PLEASE LET US KNOW. WHILE YOU MAY HAVE CONSIDERED CONTACTING THE BETTER BUSINESS BUREAU (BBB), LEMON LAW ATTORNEYS OR YOUR STATE'S ATTORNEY GENERAL, OUR CUSTOMER CARE DEPARTMENT IS HERE TO ADDRESS ANY CONCERN YOU MIGHT HAVE'NO ISSUE IS TOO BIG OR TOO SMALL. OUR GOAL IS TO GIVE YOU ONE-ON-ONE, PERSONALIZED SERVICE AND PROVIDE YOU WITH THE BEST POSSIBLE SOLUTION IN THE SHORTEST AMOUNT OF TIME. THAT'S OUR COMMITMENT TO YOU.' MY TRUCK CONTINUALLY STALL & STOP IN TRAFFIC IT MAKES A LOUD KNOCKING, TICKING HISSING SOUND WHILE DRIVING. FAULTY FUEL PUMP AND FUEL INJECTORS CAUSING UNBEARABLE BURNING SMELL. IT ROLLED BACKWARDS WHILE AT A TRAFFIC LIGHT. ENGINE FAILED AND THE CAR STAYED IN THE SHOP FROM 6/11/18 TO 9/4/18 AND RETURNED ON 9/6/18 THEN RELEASED ON 9/18/18 AND RETURNED ON 9/18/18. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130607September 21, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
TUCSON WITH DCT ACCELERATES VERY SLOWLY AFTER COMING TO A STOP, BASICALLY UNRESPONSIVE FOR A COUPLE SECONDS. THIS HAPPENS ALL THE TIME IN CITY DRIVING NO MATTER WHAT DIRECTION I GO AFTER THE STOP. I NOTICED THIS VEHICLE STAYS IN 2ND GEAR UNLESS IT COMES TO A COMPLETE STOP FOR A FULL SECOND. ANYTHING LESS THAN THAT AND THE CAR STAYS IN 2ND GEAR AND THEN LAGS AND STUTTERS WHEN THE ACCELERATOR IS PRESSED. I DON'T KNOW FOR SURE BUT A VEHICLE THAT DOESN'T DOWNSHIFT TO 1ST GEAR WHEN BASICALLY STOPPED MIGHT BE AN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130628September 21, 2018
ENGINE
MY CAR STARTED MAKING A RATTLING NOISE DURING ACCELERATION AT AROUND 75,000 MILES. TOOK IT IN JUNE 11, 2018 FOR A DIAGNOSTIC, AND IT IS ENGINE FAILURE DUE TO MANUFACTURER DEFECT. HYUNDAI IS COVERING THE REPAIR, BUT STILL, AS OF SEPTEMBER 21, 2018 DOES NOT HAVE THE PART AVAILABLE AND HAS NO ETA. AT LEAST HUNDREDS OF OTHERS ON THE INTERNET ARE EXPERIENCING THE SAME PROBLEM WITH THIS MODEL YEAR, AND SOME HAVE BEEN WAITING ON PARTS FOR 4 MONTHS OR LONGER. NO RECALLS HAVE BEEN ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130691September 21, 2018
POWER TRAIN
THE 2016 MODEL WITH THE DUAL CLUTCH TRANSMISSION IS A HAZARD~! THE POWERTRAIN LAGS WHEN AT LIGHTS, STOPS, SHIFTING GEARS. THIS HAPPENS FROM SIDE STREETS TO HIGHWAY CRUSING/CHANGING LANES AND ETC... I CAN SEE HOW THIS COULD COST LIVES AND I AM GLAD MY LEASE IS UP SOON! I FEEL THE NEED TO ADD A REPORT AND HOPE THIS DOESN'T END UP COSTING ANY LIVES! PLEASE DO A RECALL ON THE OVERALL POWERTRAIN FUNCTION! NO ONE SHOULD BE INURED FROM THIS, THANKFULLY OTHER DRIVERS ARE AWARE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130456September 20, 2018
POWER TRAIN
THIS IS THE 3RD AND WORST TIME THAT THIS HAS HAPPENED. I APPROACHED THE STOP SIGN CAME TO A COMPLETE STOP MY RIGHT BLINKER ON I WENT TO PULL OUT ONTO THE ROAD AND AND STEPPED ON THE ACCELERATOR AND THE CAR WOULD NOT GO ANYWHERE FOR APPROXIMATELY 2 AND A 1/2 TO 3 SECONDS. A VEHICLE TRAVELING FROM THE SOUTH TO THE NORTH HAD TO SWERVE AROUND ME I WAS ALMOST HIT HAD THERE A BEEN SOMEBODY COMING THE OTHER WAY DOWN THE ROAD I WOULD HAVE BEEN HIT AND PROBABLY KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129856September 17, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 HYUNDAI TUCSON. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE DRIVING AT AN UNKNOWN SPEED, THE TRANSMISSION WENT INTO NEUTRAL, THE CHECK ENGINE INDICATOR INADVERTENTLY ILLUMINATED, AND THE VEHICLE DECELERATED. THE VEHICLE WAS TAKEN TO BAY HYUNDAI (LOCATED AT 641 W 15TH ST, PANAMA CITY, FL 32401, (877) 461-4473) FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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