Hyundai Sonata Complaints

17,026 consumer complaints on file.

#10558342January 3, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2006 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V354000 (SUSPENSION) THE CONTACT STATED SHE WAS CONCERNED TO DRIVE THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558372January 3, 2014
AIR BAGS, SEAT BELTS
I RECEIVED A LETTER FROM HYUNDAI THAT MY CAR WAS UNDER RECALL (ISSUE WITH THE PASSENGER AIR BAG BEING DE-ACTIVATED) & URGED ME TO VISIT THE DEALER IF OCS LIGHT WAS ON. HENCE I TOOK IT TO THE DEALERSHIP BASED ON THIS SAFETY RECALL NOTICE, THERE I WAS INFORMED THAT THEY WILL PERFORM THE INSPECTION AND CONDITIONALLY CHARGE ME $110 FOR IT WHICH I AGREED AND LATER MY ONLY OPTIONS TO GET THE CAR BACK AFTER THE INSPECTION WERE EITHER PAY $110 INSPECTION FEE OR THE $350 TO FIX THE ISSUE WHICH THEY DEEMED WAS NOT RELATED TO THE RECALL AND HENCE NOT COVERED. IF HYUNDAI HAS A MANUFACTURING DEFECT SHOULD IT NOT BE THEIR RESPONSIBILITY TO INSPECT IT TO SEE IF THE RECALL IS APPLICABLE INSTEAD OF CHARGING THE CUSTOMER FOR IT? SECONDLY, HAVING CRITICAL SAFETY FEATURES (THAT DISABLES THE ENTIRE OCS!) FAIL ON THE CAR JUST AFTER WARRANTY IS VERY UNFORTUNATE, IN THIS CASE THE SEAT BUCKLE PRE-TENSIONER FAILED AND DISABLED THE OCS SYSTEM (ALTHOUGH I BELIEVE THE SEAT BELT AND AIRBAG WOULD HAVE WORKED FINE WITH SLIGHTLY LESS FUNCTION IF PRETENSIONER ADDED FEATURE IS NOT AVAILABLE). PLEASE ADVISE WHAT I NEED TO DO SINCE HYUNDAI REFUSED TO REFUND MY PAYMENT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558420January 3, 2014
STEERING, SERVICE BRAKES, POWER TRAIN
ON OCTOBER 11, 2013 I WAS DRIVING VEHICLE AT ABOUT 30 MPH. THE TRACTION, BRAKE, AND CHECK ENGINE LIGHT STARTED FLASHING. THE ENGINE STARTED TO ACCELERATE & DECELERATE AT RANDOM AND VEHICLE JERKED (INTERMITTENTLY) ALL MENTIONED LIGHTS THEN STAYED ON CONSTANTLY. VEHICLE WAS DRIVEN TO DEALERSHIP. DEALERSHIP SCAN TESTED & FOUND STEERING ANGLE SENSOR CODE IN HISTORY, THEN RECALIBRATED STEERING ANGLE SENSOR. VEHICLE WAS ALSO SERVICED FOR RECALL REGARDING LOWER CONTROL ARM (REPLACED). 2ND INCIDENT OCCURRED ON 10/22/13. I STARTED CAR IN THE MORNING, AND ALL THE LIGHTS CAME ON. VEHICLE WAS SHUT OFF AND THEN TOWED TO SAME DEALER. SERVICE TECHNICIAN COULD NOT "DUPLICATE" CODE. I WAS TOLD BY SERVICE THAT CAR WAS FINE/OPERABLE. 3RD INCIDENT OCCURRED ON 10/23/13. I WAS DRIVING AND VEHICLE BRAKE LIGHT, & TRAC LIGHT CAME ON. CAR WAS AGAIN JERKING/SURGING AND ACCELERATING AND DECELERATING AT RANDOM. VEHICLE SCANNED BY TECHNICIAN AND MULTIPLE "CAN" CODES AND STEERING ANGLE SENSOR COMMUNICATION CODE FOUND IN HISTORY. TECHNICIAN CALLED TECHNICAL ASSISTANCE AND WAS ADVISED TO REPLACE MOTOR DRIVEN POWER STEERING UNIT, REPLACED STEERING COLUMN WITH POWER STEERING UNIT, ALL OK AFTER REPAIRS (PER DEALER). RENTAL CAR CHARGE INCURRED TOTALING $26.28. 4TH INCIDENT OCCURRED ON 1/2/14. I WAS DRIVING VEHICLE AND TRACTION CONTROL LIGHTS, BRAKE LIGHT, AND ABS BRAKE STARTED FLASHING. TRAC LIGHT THEN STAYED ON CONSTANTLY. CAR BEGAN JERKING (AGAIN) AND ACCELERATED/DECELERATING. VEHICLE TAKEN TO DIFFERENT DEALERSHIP. SERVICE WRITER TEST DROVE CAR WHILE I WAS IN VEHICLE, AND STATED THERE WAS SOMETHING DEFINITELY WRONG W/VEHICLE AND THAT IT WASN'T SAFE TO DRIVE. RENTAL CAR OBTAINED. TECHNICIAN LOOKED AT CAR, CALLED SUPPORT, AND WAS TOLD TO CHARGE HYBRID BATTERY. SERVICE WRITER CALLED BACK AND STATED THAT CAR WAS READY TO BE PICKED UP. I REFUSED TO PICK CAR... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558155January 2, 2014
STEERING
IT IS NEARLY IMPOSSIBLE TO KEEP THE CAR DRIVING IN A STRAIGHT LINE. I AM CONSTANTLY HAVING TO OVER CORRECT THE PROBLEM. IT IS VERY HARD TO DRIVE ESPECIALLY ON THE INTERSTATE. I FEEL LIKE THE CAR CONSTANTLY WANDERS AND NOW WE ARE HAVING PROBLEMS WHEN WE ARE CORRECTING THE CAR THE WHEEL IS STARTING TO STICK. THIS IS VERY SCARY AND I WORRY FOR MY SAFETY AS WELL AS MY FOUR YEAR OLD AND MY WIFE'S. PLEASE DO SOMETHING ABOUT THIS PROBLEM I KNOW WE ARE NOT THE ONLY ONES HAVING THIS ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558083January 1, 2014
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
WHEN BRAKING, THE CAR SELF-ACCELERATES. THERE IS NO PREDICTING WHEN THIS WILL HAPPEN- SOMETIMES IT DOES, SOMETIMES IT DOESN'T. THIS HAS OCCURRED APPROXIMATELY TWENTY TIMES WHEN I HAVE STARTED/STOPPED THE CAR WHILE PARKING AND ALSO ONCE ON A BUSY HIGHWAY WHEN I WAS UNABLE TO STOP FOR A RED LIGHT. WHEN THIS HAPPENS, MY FOOT IS ON THE BRAKE, BUT THE CAR ACCELERATES. THE CAR HAS BEEN TO THE CIOCCA HYUNDAI DEALER IN QUAKERTOWN, PA THREE TIMES. THEY'VE KEPT IT AS LONG AS THREE DAYS. THEY TRIED TO DUPLICATE THE PROBLEM AND I WAS TOLD IT DID NOT OCCUR. THEY'VE TOLD ME THAT THEY'VE NEVER HEARD OF A PROBLEM LIKE THIS. THEY CHECKED OUT THE CAR AND TOLD ME THAT NOTHING IS WRONG. THE PROBLEM HAS BEEN REPORTED TO HYUNDAI- REGIONAL CASE #6004610 AND CASE #6342874. AFTER FILING THERE'S NOTHING THAT CAN BE DONE BESIDES FILE THE REPORT WITH THE REGIONAL REPRESENTATIVE. I'VE BEEN FORTUNATE THAT NO ONE HAS BEEN INJURED SO FAR. MY FAMILY MEMBERS WILL NOT RIDE IN THE CAR WITH ME. THE CAR CURRENTLY HAS 5,700 MILES ON IT. IT IS A KILLER CAR- AN ACCIDENT WAITING TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557976December 31, 2013
ENGINE
TL* THE CONTACT OWNS A 2008 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO MAKE A LOUD TICKING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 108,000 AND THE CURRENT MILEAGE WAS 108,112.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557995December 31, 2013
STEERING
MY 2012 HYUNDAI SONATA STEERING IS NOT WORKING PROPERLY, IT IS PULLING TO THE LEFT AND REQUIRES CONSTANT CORRECTIONS. IT IS VERY UNSAFE AT HIGHWAY SPEEDS AND DOES NOT WANT TO STAY IN ITS LANE. IT HAS BEEN IN THE SHOP TWICE IN THE LAST 2 MONTHS, ONCE FOR AN ALIGNMENT AND ONCE FOR CHANGING THE SETTING FOR THE ELECTRIC STEERING. I INFORMED HYUNDAI OF AMERICA ABOUT MY PROBLEM AND WAS TOLD THE CAR SHOULD BE WORKING AS IT SHOULD AND THAT IS ALL THEY CAN DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558015December 31, 2013
SERVICE BRAKES
I WAS PARKING THE CAR (AFTER TURNING AROUND AND REVERSING) AND AS I APPLIED THE BRAKES TO EASE INTO THE PARKING SPOT THE BRAKES AND CAR JUST STOPPED FUNCTIONING. I DEPRESSED THE BRAKES FURTHER AND ABSOLUTELY NO RESPONSE. THE CAR MOVED FORWARD AT A SLOW SPEED AND WENT UP THE CURB, TOPPLED A SMALL TREE AND KNOCKED A PARKING KIOSK OVER ON THE SIDEWALK. FORTUNATELY IT WAS 8:10 AM SO NOBODY WAS WALKING ON THE SIDEWALK. AIRBAGS DID NOT DEPLOY. SOME DAMAGE FROM THE METAL KIOSK AND TIE ROD BROKEN FROM CURB. VERY DISCONCERTING THAT I LOST COMPLETE BRAKE POWER. COULD DO NOTHING AS THE CAR JUST CONTINUED TO MOVE FORWARD UNTIL AN OBJECT CAUSED IT TO STOP. NO CONFIDENCE IN THE CAR..... *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10557819December 30, 2013
ENGINE, VEHICLE SPEED CONTROL
AS I WAS DRIVING DOWN THE ROAD AT APPRX 30 MPH. THE CAR WOULD DE CELERATE. I WOULD HAVE TO TAKE MY FOOT OFF THE GAS AND THEN PUT BACK ON TO GET THE CAR TO MOVE. ALSO AT THE SAME TIME THE CAR WOULD BANG INTO GEAR FROM PARK AND INTO REVERSE. I WAS TOLD IT NEEDED A NEW TRANSMISSION. THE CAR WAS PURCHASED NEW OUT OF THE SHOWROOM WITH 10 MILES ON IT AND 6 MONTHS LATER A NEW TRANSMISSION. ( WELL WE WERE TOLD AT THE TIME IT WAS BRAND NEW, I HAVE SINCE LEARNED THAT IT WAS A REBUILT) SHAME ON THE DEALER FOR LYING TO CUSTOMERS. THE CAR DID OK TILL ABOUT 3 MONTHS AGO. THE CAR WILL DECELERATE AND I HAVE TO DO WHAT I STATED ABOVE. THEN CANT GET OUT OF PARK AND THE TRACTION CONTROL LIGHT COMES ON. THIS HAS HAPPENED NUMEROUS TIMES. A NEW BRAKE SWITCH WAS PUT IN AND THE CAR WAS FINE FOR 7 FULL DAYS AND ON THE 8TH DAY SAME THING. SO BACK WE GO TO THE DEALERS AND THEY ARE REALLY RUDE AND NOT HAPPY TO SEE ME AT ALL . ( I DON'T' WANT TO SEE THEM EITHER) I WAS TOLD SAME PROBLEM AND ANOTHER SWITCH HAS BEEN PUT IN THIS IS THE THIRD ONE. THE OTHER ISSUE IS WE ARE NOT BEING NOTIFIED OF RECALLS. AND THE DEALERSHIP IS SO RUDE. WILL NEVER OWN ANOTHER ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557863December 30, 2013
SERVICE BRAKES
THE REAR DRIVER SIDE BRAKE WAS MAKING A GRINDING NOISE. TOOK TO THE SHOP AND THEY SAY THE CALIPER IS WORKING UNEVEN AND CAUSING THE PAD TO BRAKE DOWN FASTER THAN NORMAL, IT WAS ON BARE MEDAL. COULD THIS BE THE CROSSBAR RECALL CAUSING THIS TO GET UNEVEN OR AN UNRELATED ITEM? THE OTHER SIDE STILL HAD 40% PAD ON IT. THIS SEEMS LIKE A PROBLEM TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557864December 30, 2013
STRUCTURE:BODY:DOOR
REAR DRIVER DOOR HANDLE JUST FELL OFF THE CAR WHEN TRYING TO OPEN DOOR. HAD TO REPLACE ENTIRE HANDLE ASSEMBLY. NEVER HAD THIS EVER HAPPEN IN ANY CAR I HAVE EVER OWNED, AND I HAVE OWNED QUITE A FEW OLDER CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557877December 30, 2013
ELECTRONIC STABILITY CONTROL (ESC), STEERING
ON DECEMBER 10, 2013 I WAS GETTING INTO MY CAR AND WHEN I PUT THE KEYS INTO IGNITION AND TURNED THE CAR ON THE EPS LIGHT CAME ON, SO I THEN WENT INTO THE GLOVE COMPARTMENT TO GET THE SONATA BOOK OUT TO SEE WHAT THAT MEANS THE STEERING WHEEL STARTED SHAKING VIOLENTLY. I WAS SO SCARED THAT THE CAR WAS GOING TO BLOW, I TURNED THE CAR OFF, AND TOOK THE KEYS OUT TO SEE IF IT WOULD STOP, BUT IT DIDN'T, IT WAS STILL SHAKING. I THEN HAD TO GET THE CAR TOWED TO PORTER HYUNDAI. THEY THEN RECALIBRATED THE STEERING ANGLE SENSOR AND CLEARED THE CODE. THEN ON SUNDAY DECEMBER 29, 2013 MY SON WAS DRIVING THE CAR AND WHILE HE WAS DRIVING THE EPS LIGHT CAME ON AND THE STEERING WHEEL STARTED SHAKING VIOLENTLY AGAIN WHILE HE WAS DRIVING, IT WAS VERY HARD FOR HIM TO GET CONTROL OF THE VEHICLE. HE TRIED TURNING THE CAR OFF BUT THE WHEEL WAS STILL SHAKING. SO AFTER I HAD TO TAKE IT BACK DOWN TO PORTER HYUNDAI TODAY, THEY HAVE YET TO GET BACK WITH ME ABOUT THE MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557903December 30, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE WOULD ABNORMALLY DRIFT TO THE RIGHT. THE CONTACT ALSO STATED THAT A LOUD NOISE WAS HEARD FROM THE VEHICLE WHENEVER DRIVING OVER AN UNEVEN ROAD SURFACE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC HOWEVER, NO REPAIRS WERE PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE FAILURE MILEAGE WAS 55,086.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557623December 29, 2013
SERVICE BRAKES
WHEN I WAS BRAKING, THE PASSENGER FRONT BRAKES MADE A HORRIBLE METAL ON METAL SOUND. I HAD A MECHANIC LOOK AT THE BRAKES (TO FAR FROM A HYUNDAI DEALER). THE MECHANIC COULD NOT FIND ANY PROBLEMS. THIS. HAS GONE ON FOR MONTHS. I HAD THE BRAKE PADS REPLACED EVEN THOUGH THE ORIGINAL PADS WERE STILL GOOD. I FINALLY TOOK MY CAR TO THE HYUNDAI DEALER WHO EXPLAINED TO ME (THE ROTORS WERE EXTREMELY RUSTED AND NEEDED TO BE REPLACED) WHAT, THIS SOUNDS LIKE A MANUFACTURING ISSUE. NO, I HAD ALL ROTORS REPLACED AND NEW BRAKE PADS ALL THE WAY AROUND. GUESS WHAT, STILL MAKING THE SOUND IN THE FRONT PASSENGER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557535December 28, 2013
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
ESC OFF LIGHT COMES ON A FEW MINUTES AFTER STARTING THE VEHICLE. RESETS AFTER VEHICLE IS SHUT OFF ONLY TO COME BACK ON A FEW MINUTES LATER. ADDITIONAL SOMETIMES CRUISE CANNOT BE TURNED ON AND UNDER NO CIRCUMSTANCES WILL ENGAGE WITH ESC OFF LIGHT ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557425December 27, 2013
ENGINE, STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2009 HYUNDAI SONATA. THE CONTACT STATED THAT THE KEY WAS IN THE IGNITION WHEN SHE EXITED THE VEHICLE AND THE DOORS ERRONEOUSLY LOCKED. THE CONTACT ALSO MENTIONED THAT THE CHROME ON THE PASSENGER'S SIDE FRONT DOOR HANDLE WAS PEELING AND TORE THROUGH THE CONTACT'S HAND. ADDITIONALLY, THE STEERING WHEEL FAILED TO LOCK AND THE VEHICLE JERKED ABNORMALLY WHEN SHIFTING DOWN. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE DOOR LOCK AND JERKING FAILURE COULD NOT BE DIAGNOSED AND THE STARTER LEVER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10557422December 27, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2006 HYUNDAI SONATA. THE CONTACT STATED THAT THERE WAS AN ABNORMAL VIBRATION IN THE VEHICLE WHEN DRIVING VARIOUS SPEEDS. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V354000 (SUSPENSION) BUT TO NO AVAIL. IN ADDITION, THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557484December 27, 2013
EXTERIOR LIGHTING
THE THIRD BRAKE LIGHT BULB IS NOT EASILY CHANGEABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557335December 26, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE BRAKES ENGAGED INDEPENDENTLY AND WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557066December 23, 2013
STRUCTURE:BODY
THE REAR DRIVER-SIDE DOOR HANDLE FELL OFF THE VEHICLE; THE PLASTIC USED TO ATTACH THE HANDLE TO THE INTERIOR PORTION OF THE MECHANISM SIMPLY BROKE INSIDE THE DOOR -- NO DAMAGE HAD BEEN DONE PRIOR TO THE HANDLE AND IT WAS NOT USED HARSHLY. THE PASSENGER-SIDE FRONT DOOR HANDLE HAS BECOME VERY LOOSE AND THE PLASTIC ON THE INSIDE OF THE DOOR HANDLE APPEARS TO BE CRACKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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