Hyundai Sonata Complaints

17,026 consumer complaints on file.

#11432276September 9, 2021
ENGINE
The contact owns a 2013 Hyundai Sonata. The contact stated that while driving approximately 65 MPH, a clunking noise was present coming from the engine before the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the engine had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle was included in NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432293September 9, 2021
ENGINE
2011 HYUNDAI SONATA. CONSUMER WRITES IN REGARDS TO ENGINE SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432088September 8, 2021
STEERING
Steering wheel sticks at all speeds. Also, car often veers left or right then when correcting the steering will stick and I will have to jerk the wheel in the correction direction. This happens everyday. At high speeds it can almost feel as if I do not have full control of the car. Also when decelerating from high speeds the steering will shake. I take the highway often and it is at those time that I feel my safety and the safety of other drivers is at risk. I have went to my dealership (Universal Hyundai) with this complaint at least 3-4 times and they have told me there is no apparent issue. There has been no warning lamps, this issue first started happening in 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432131September 8, 2021
FUEL/PROPULSION SYSTEM
Vehicle shut off while driving on the freeway while gas gauge showed 1/4 tank full. There was no warning light indicator or anything. Vehicle would not turn back on until additional gas was added to the gas tank. The vehicle shutting off unexpectedly is dangerous to not only myself and my passengers but other drivers around me as well. Gas gauge also does not reflect accurately when gas is being added to the tank. Called the dealer and explained that this is an issue in other 2013 Hyundai Sonata and they said it’s not vin number specific and refused to service it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432169September 8, 2021
EXTERIOR LIGHTING
Driving in the early AM darkness went to turn on my bights and my headlights and every other light went out leaving me moving at 60+ miles an hour in complete darkness on a highway. Headlights also flickering intermittently and at times when I try use my turn signal. Baffled at how this has not been recalled. This is a deadly manufacturer defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432030September 7, 2021
ENGINE
The contact owns a 2011 Hyundai Sonata. The contact stated that while his wife was driving 50 MPH, the vehicle lost motive power without warning. The vehicle was towed to two different independent mechanics on two separate occasions, and the mechanics informed the contact that there were recalls associated with the failure. Upon researching, the contact saw that there were five recalls associated with the VIN; NHTSA Campaign Number: 17V152000 (Seat Belts), 15V568000 (Engine), 18V137000 (Seat Belts, Air Bags), 15V759000 (Exterior Lighting), and 16V190000 (Steering). The vehicle was then towed to the dealer, but the dealer informed the contact that they would not perform the recall repairs since the vehicle was supposed to have the recall repairs performed in 2018 when the recall notifications were mailed. The contact stated that he purchased the vehicle three years ago and never received the recall notifications. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431968September 7, 2021
STEERING
The steering collar has locked up while driving home and on the street 4x's since Mid August. I was lucky that I was strong enough to get it to turn and I was able to turn the car off and back on and the steering wheel went back to regular control. This is a serious issue that Hyundai will not do a recall on. My family and I could be in the car and this could have happen. The biggest problem is that this can not be confirmed by any one there is not diagnosis code for a steering collar. The waring lights come on at the same time once the wheel locks up on you. You have to stop the car turn it off and turn it back on so it can work properly once it happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432010September 7, 2021
FUEL/PROPULSION SYSTEM
Engine replaced by Hyundai for recall 4/2021. Gas is leaking from high presser pipe directly on top of the engine. Hyundai customer service says I did not meet requirements for Recall 180. Dealer who replaced engine says covered by warranty and could be faulty part and not installation issue. Teen drivers could have been killed driving the car when gas, leaking directly onto the engine, started smoking. They stopped vehicle before gas could spark. We have video of gas leak when car not running. Medlin Hyundai in Rocky Mount said gas was "spewing from the high pressure pipe onto the engine".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431881September 6, 2021
STEERING
The steering wheel continuously locks up when pulling out of the driveway or a parking spot. It has gotten to the point where it was completely locked and my car is now unable to be driven. It also has locked while driving on the road twice prior to that. No warning signs popped up before the situation happened. Usually when it would happen, I would turn the car on and off, and the issue would be resolved, but now I’m unable to drive my car as it has completely locked. I brought the car in prior to this to the Hyundai dealership in Puyallup, WA, and they advised that the MDPS column needs to be replaced which will cost $3,000. I asked them if they have received any complaints about this, and they stated that they haven’t, yet when I look online I see hundreds of Hyundai owners stating that they have had similar issues with their power steering. Clearly the cars need to be recalled immediately has this is a safety hazard for many Hyundai owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431812September 5, 2021
ENGINE
My engine is making this knocking noise and when I check my oil it has metal shavings in it from the engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431730September 4, 2021
STEERING
There is looseness/excessive play in the steering, causing a jerkiness motion side-to-side with minimal movement of the steering wheel. There is also a clunking noise when turning and when going over bumps in the road, sometimes the bumps cause the steering wheel to jerk to the side resulting in the car veering to the left or right. When this occurs traveling at a higher speed, I'm afraid it could result in either veering into the ditch or into oncoming traffic. I had my mechanic inspect the issue, thinking it was a suspension problem, but was informed it was a faulty "steering column flexible coupler" that is a known issue with this particular vehicle. This steering issue seems to be getting worse and worse by the day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431739September 4, 2021
FUEL/PROPULSION SYSTEM
I took my 2011 Hyundai Sonata 2.0L Turbo to my Hyundai Dealership and had several overdue recalls done, one being a complete engine replacement. Upon receiving vehicle again, I then took vehicle to Smog Check Center (California resident) and the vehicle failed in one category: Liquid Fuel Leak Check. I have read on NHTSA notices and other sites that certain 2011-2014 Sonata 2.0L Turbo and 2.4L engines are being recalled for this very issue: confirming high pressure fuel pipe was connected by Hyundai dealer to high-pressure fuel pump outlet during engine replacement (Recall 180). My VIN search states I have 0 open recalls though my vehicle appears to suffer from this exact issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431745September 4, 2021
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While I was driving, an error stating "Hybrid System Warning! Safely Stop and Do not Drive" popped up on my dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431748September 4, 2021
ENGINE
Engine developed spontaneous loud knock and check engine light illuminated while driving at approximately 60mph. Could not continue driving and had to pull over on the side of a busy highway. Had to walk down the side of the busy highway to a safe area. Had vehicle towed to an independent repair shop, vehicle diagnosed with catastrophic engine failure due to failure of internal engine components. Repair shop stated this was a known problem with this particular vehicle and engine and manufacturer should be financially responsible for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431585September 3, 2021
ENGINE
The contact owns a 2012 Hyundai Sonata Hybrid. The contact stated while driving at various speeds, there was an intermittent knocking sound coming from the engine. There was no warning light illuminated. A few months later, the engine began to overheat while driving at various speeds and a message stating "Do Not Drive, Please Pull Over" appeared on the instrument panel. The contact had the vehicle towed to a dealer where she was informed that she needed an engine replacement. The contact then had the vehicle towed an independent mechanic for a second opinion and he discovered that the engine was cracked, and that water had leaked into cylinder #2. The mechanic then informed her t that the vehicle had been placed under NHTSA Campaign Number: 20V746000 (Engine) and referred her to another dealer. The contact had the vehicle towed to Five Star Hyundai of Macon (3010 Riverside Dr, Macon, GA 31210) where they attempted to perform the recall but was unsuccessful since coolant had leaked into all the cylinders. The manufacturer was notified of the failure and she was provided a case number. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431604September 3, 2021
ENGINE
The contact owns a 2014 Hyundai Sonata. The contact stated that while his son was driving 30 MPH, the check engine warning light illuminated the instrument panel with an abnormal clicking sound coming from the engine. The contact towed the vehicle to an independent mechanic who informed him that the vehicle was no longer safe to be driven. The contact then called a dealer and had the vehicle towed to the dealer for a diagnostic test. The contact was informed that the engine had failed and that the dealer needed approval from the manufacturer to replace the engine. The contact was called back and informed that they would not be able to service the vehicle because the vehicle had a salvage title. The contact then called the manufacturer directly and was given the same information. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 79,000. From contact: Hyundai National has been extremely uncooperative. It was explained to them that the vehicle was about to prove fatal to his son, but none of the executives (to which the contact reached via email) replied via email. The case manager was rude and said she is the ultimate authority to make any decision and she has made a decision that Hyundai will not cover the repair of the vehicle. It should be noted that the salvage title of the vehicle had nothing to do with the engine. It was hit at the rear right due to which the vehicle was salvaged. Similar problems have happened with many many Hyundai vehicles. Do not know why it is not a national recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431615September 3, 2021
AIR BAGS
The contact owns a 2007 Hyundai Sonata. The contact stated that while his son was driving at an undisclosed speed, the airbag warning light illuminated. The vehicle was taken to an independent mechanic, who informed the contact that there was a recall; NHTSA Campaign Number: 08V161000 (Air Bags) related to the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 34,205.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431483September 2, 2021
ENGINE
The contact owns a 2013 Hyundai Sonata. The contact stated that while driving at 30 - 35 mph, the vehicle stalled while going up a hill. The contact was able to use the emergency brakes to pull over into a ditch, in order to stop the vehicle. No warning lights were illuminated. There was dark gray smoke coming from the engine and a burnt odor was detected when the contact opened the hood. The vehicle was towed to the contact's residence. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and opened a case and informed the contact that they would send her case over to NHTSA. The contact was waiting on instructions from the manufacturer on what to do with the vehicle. The failure mileage was approximately 117,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11431323September 1, 2021
LATCHES/LOCKS/LINKAGES
The contact owns a 2017 Hyundai Sonata. The contact received notification of NHTSA campaign number 21V619000 (Latches/Locks/Linkages) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact indicated that the vehicle had experienced the failure and the trunk could not be opened as stated in the recall. The failure mileage was 53,394. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431335September 1, 2021
ENGINE
The contact owns a 2016 Hyundai Sonata. The contact stated that while his son-in-law was driving 55 MPH, the vehicle stalled without warning. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The manufacturer informed the contact that a software update had not been performed on the vehicle. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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