Hyundai Sonata Complaints

17,026 consumer complaints on file.

#11442760December 5, 2021
VEHICLE SPEED CONTROL
My engine light has been on for over one year. I took it to the dealership to see what was going on and to get an oil change. The dealership stated that there could be a variety of issues and that they would turn the light off and when it came back on to bring it back to them. The staff was not the most professional so I opted to not take it back unless there was a significant issue. My car constantly accelerates when I am on the brakes at a light and then when I let off the brakes, the car accelerates before I put my foot on the gas. I recently backed out of my parking space and without my foot on the gas, I bumped into a neighbor's car. There was no damage to their car but my car has a dent in it. Everyone is safe and fine but this could have been way worse if I was in a parking lot or on the road. The car does not accelerate when I put my foot on the gas on the highway either. I have had some close calls getting onto the highway because I can press the pedal to the floor and not get the speed needed to go fast enough. I am making plans to take it back to the dealership and report my dent because this acceleration issue is very annoying when driving and I know that it is dangerous in situations where I should be able to shift the gear and not be moving fast enough to get a dent. I hope Hyundai really looks at this issue and helps us out. Thank you.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11442502December 3, 2021
ENGINE
My engine has catastrophic damage due to not being notified by the manufacture about a recall that occurred years ago. Had I known about the recall, I would’ve addressed it and prevented the engine failure. It is currently sitting at a Hyundai dealership as they are working with me to try to get Hyundai to cover the costs of the engine failure. So far, they refuse. My safety was put at risk due to the car stalling out on me at any given moment. I cannot and have not been able to safely drive this vehicle therefore, it has been sitting mostly unused as I continue to make payments on it over the last 6 months. This problem is a reoccurring issue with my vehicle and others and there is a class action lawsuit against Hyundai for it, in which I missed the deadline because I just recently became aware of this. The vehicle has been inspected by a dealer and was noted as “catastrophic engine damage” needing a $7,000 new engine. The engine light first turned on about 6 months ago for me, but I was in the process of moving across the country that same week, so I put repairs on hold until I was settled in to my new area. Now that I have the time, and after the car had been sitting for 6 months, I took the car in to a dealer where they told me the bad news. It is worth also mentioning that this is the 2nd time I’ve had damage done to my vehicle due to lack of recall notice. However, the 1st time my car was damaged, the dealer was able to fix the issue free of charge. This time around, they are needing to charge me $7,000 but are pushing that I get Hyundai to cover the costs due to the reoccurring issues with these recalled engines and their failures. I regularly maintained my vehicle and kept most of that documentation, so I know I did my part in taking care of my car. This is simply due to lack of recall notice that could’ve prevented a large bill for myself and my car being out of commission and unsafe to operate without probable cause of an engine fire. Please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442530December 3, 2021
ENGINE
The contact owns a 2013 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact was able to restart the vehicle. The vehicle went into limp mode and the check engine warning light illuminated. The vehicle was taken to the local dealer and the knock sensor software update was performed. The contact consulted with an independent mechanic and was informed that there were metal shavings in the engine causing bearing failure. The vehicle was diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442606December 3, 2021
ENGINE
The vehicle consumes an excessive amount of oil causing the engine to stall out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442446December 2, 2021
UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION
when the car is cold it would not start. I checked what the problem can be online and it turns out that there are a lot of out cars with the same problem. The problem is starter. sever people after changing the starter there vehicle was fixed. Another problem is sometimes the blind spot warning system does not work. These problems are reported by people with the same car but not by dealers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442380December 2, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Car unexpectedly stopped working and became disabled while trveling 40 - 50 mph on the freeway. Complete loss of power. Danger of a collision on the freeway. All dash lights and warning lights came on. Car would not shift and would not accelerate. It was unsafe to drive and could hardly move off the road. The first year I had the car the engine light came on and loss of power. I took it to the dealership immediately. Whenever I took the car to the dealer they said there were no codes and the car was was fine. The entire time I owned the car I would lose power on inclined roads and engine light would come on and off. Last week November 18 the car stalled and could not drive uphill again risk of a collision from the rear. I took the car to the dealer they said the car was fine. The dealership has never tried to fix the problem and claimed they could not duplicate the problem. Today 12/1/2021 the car stopped operating on the freeway completely and I had to tow it to the dealership. This car has been a safety hazard within the first year and Hyundai has done anything to address the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442458December 2, 2021
ENGINE
The contact owns a 2021 Hyundai Sonata. The contact stated that while the vehicle was at an independent mechanic for an oil change, the mechanic diagnosed the vehicle with transmission fluid leaking from the engine. The mechanic informed the contact that the transmission fluid leakage was flammable. The dealer was made aware of the failure but informed the contact that they were backed up with other vehicles and could not diagnose the vehicle for approximately three weeks. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 5,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442246December 1, 2021
ENGINE
The contact owns a 2016 Hyundai Sonata. The contact stated that while driving at 30-40 MPH, the vehicle inadvertently stalled. The check engine warning light illuminated. The contact veered to the side of the road and turned off the vehicle. The contact was able to restart the vehicle however, the vehicle was making abnormal sounds and would not accelerate properly. The vehicle was taken to the independent mechanic for an oil change however, the failure persisted. The vehicle was taken to the dealer for the recall repair of NHTSA Campaign Number: 20V746000 (Engine). The dealer inspected the vehicle and advised the contact that the engine needed to be replaced. The dealer also advised the contact that they would not complete the recall repair free of charge because the vehicle was out of warranty. The manufacturer was notified of the failure and advised the contact to take the vehicle to another dealer. The vehicle was not repaired. The approximate failure mileage was 119,345.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442251December 1, 2021
ENGINE, POWER TRAIN
The contact owns a 2015 Hyundai Sonata. The contact stated while driving approximately 75 MPH, the vehicle began to vibrate violently. The contact pulled over and had the vehicle towed to a local dealer where it was diagnosed with needing a new transmission. The contact stated that the check engine warning light was illuminated. The manufacturer was not informed of the failure. The failure mileage was approximately 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442357December 1, 2021
ENGINE
The connecting-rod bearings in the engine damaged. I've read that it was a recall problem in hyundai's engines. i have abnormal knocking noises from the engine, reduced power or hesitation, illumination of the "check engine" light.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11442055November 30, 2021
UNKNOWN OR OTHER
UNKNOWN— Engine has been making noises, vehicle keeps breaking down (ENGINE ISSUES, alleged starter) and Hyundai dealerships keep ignoring and not documenting my complaints and passed the vehicle for all inspection after others have documented some of my complaints that I brought to them. They simply didn’t want to do any work because it was covered under bumper to bumper warranty until I threatened to call Hyundai USA with a lawyer and my engine problems were NEVER ADDRESSED or examined by the Hyundai Dealer in my area even though I specifically kept complaining about my car seizing and stopping on me in the middle of the highway with my toddler in the vehicle! It’s doing it again and no one at anything Hyundai cares! I’ve been lied to and passed on for over a year now and the problems list keep getting longer and longer! I was told that the Engine was replaced in March 2019 and that was that..I was dismissed! No more questions asked when I made my complaint directly to Hyundai USA this time!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441903November 29, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Radio doesn’t shut off when the car is turned off. Radio will freeze and won’t work ( won’t turn on or volume and other dials doesn’t work ).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441908November 29, 2021
FUEL/PROPULSION SYSTEM
There was previously a smell of fuel in the driver's compartment approximately 2 days prior to the incident and subsequently, a service appointment was made with the service department at the local dealership. On the date of the incident, the vehicle was being driven when smoke appeared in the interior of the vehicle. Driver pulled out of traffic into an empty parking lot where the car then became increasingly engulfed in flames. Local Fire Department came and extinguished flames, but car appears to be a total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11441966November 29, 2021
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The contact owns a 2017 Hyundai Sonata Hybrid. The contact received a recall notification for NHTSA Campaign Number: 21V749000 (Exterior Lighting, Electrical System) however, the dealer informed the contact that they would be able to perform the recall repair in approximately five months. The manufacturer was notified of the issue and advised the contact that they could assist with scheduling an earlier appointment with another dealer who was 40 miles away from the contact's residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441975November 29, 2021
ENGINE
THE CAR CUT OFF WITH NO WARNING SIGNS. NO LETTER WAS SEND TO ME FROM THE DVM STATING THAT I HAD A RECALL AND MY CAR JUST CUT OFF ON ME AND THE DEALERSHIP TELLING ME I HAVE TO COME OUT OF POCKET TO PAY FOR ENGINE THAT I NO KNOWLEGE ABOUT AT ALL OF THE SOFTWARE UPDATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441996November 29, 2021
UNKNOWN OR OTHER
I purchased my 2018 Sonata on 10/23/21 from South Point Austin with 30-35k miles on it. In the year of owning it, I've had 3 manufacture issues occur. Once on 12/31/20, there was an issue where my car detected an issue, and my maximum speed was 30 MPH while I was on the interstate. It was a sensor issue and covered by my manufacturer's warranty. On 11/11/21, I had to purchase a new starter for $789.26 despite this being a manufacture issue and covered by warranty. There was not a dealership in my area that would look into my car until 2022. They would not cover a rental until at least a diagnosis report came back which they would not begin until 2022. They said the lengthy waitlist for a rental would prevent me from securing a vehicle to use in the meantime. Because I need a functioning car, I had to purchase this out of pocket. On 11/23/21, I had to purchase a new battery. Again, this should be covered by factory warranty, but the dealerships would not look at my car until 2022. I paid $241.14 out of pocket for this. Setting the issue of these unexpected expenses aside, my car does not feel safe to drive and has had several manufacture complications. I had a near fatal accident in my previous Sonata do to a software issue causing the brakes to go out. This line of cars should be looked into for the safety of all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442023November 29, 2021
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, SERVICE BRAKES
I put the car in reverse while parked in a parking lot, when I put the car in reverse, the car took off at a high rate of speed striking one vehicle and continued at a high speed in reverse about 20 or 30 feet also hitting a return cart station, knocking it over and the car still proceeded to crash into a large parked pickup truck causing significant damage to the truck and also my vehicle. The brakes would not stop the car. The car finally stopped after the hard impact with the truck. My car has been deemed a total by my insurance.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11441874November 28, 2021
ENGINE
I was driving my 2011 Hyundai Sonata home from work when without warning my car started making a rattling noise and slowing down. I was able to get out of traffic and luckily maneuver my car into the parking lot of a mechanic before it completely shut down. I tried multiple times to restart it and it would not turn over. I started checking things under the hood and when checking my oil noticed it was completely empty. Where did all my oil go? After being inspected by the mechanic he notified me that my engine had seized up and that it is a known issue with this year and model. I then had it towed to the dealership where it is still sitting to be looked at. It’s been a week of me being out of work due to not having a vehicle. When I asked about the known issue they stated that my VIN number is not listed as part of those affected. There were literally no warning lights until that morning when the engine light and oil light came on while I was coasting into the parking lot of the mechanic. If it would have been a busier part of the day I could have been in a serious accident. I am still without a vehicle waiting on the dealership to look at my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441887November 28, 2021
ENGINE
My vehicle started losing oil between oil changes. Not leaking on the ground. I looked it up and found out this is a very common issue. Just my luck. My vehicle now has major engine issues. Knocking in the engine, shaking. I looked it up and to not my surprise, very common. My vehicle is available for inspection. Safety wise I was traveling 70 on the interstate and the engine just quit and decelerated very quickly with cars driving by fast. I am getting the vehicle checked inspected Monday 11/29 I had it towed to a garage. I will also contact the local Hyundai dealer. No warnings lamps prior to incident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441807November 27, 2021
ENGINE
Hello, I took my car to my closest dealership Brandon Hyndai, because my car stop working properly. The car engine warning light came on followed by a knocking noise, when I try to accelerate , it reduce the power , it smells like burn.It’s been 3 weeks since my car has been sitting at the Brandon Hyundai dealership parking lot without a full diagnostic, the only thing they have told me it’s that it gave them the P1326 code that it’s engine related, but they needed to run more test before starting an engine replacement submission due to a recall.My car only has 69000 miles.I have been checking almost daily to see if they have done something but so far, they haven’t. They also didn’t provided me with a lender car, because they didn’t have one or so they say. I have waited patiently, but 3 weeks it’s too long for a diagnosis and I have been taking a bus to work because I cannot afford to rent a car , that the dealer is not even 100 percent certain if I will be reimbursed for it. It’s been an stressful 3 weeks and it seem this issue is not being taken serious, plus they also want to charge me 300 dollars for them to start the engine replacement submission, which I he agreed to as I don’t seem to have another choice. I am desperate, because I am not sure what will happen next. I had to call corporate and started a case with them, but it can take up to a week or more for them to contact me. The worst part is not knowing and there is no much information about it.And the coworkers at the dealership are not being helpful at all, I am not sure if because they don’t have much knowledge about it or they really don’t care about the customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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