Hyundai Sonata Complaints

17,026 consumer complaints on file.

#11445113December 27, 2021
ENGINE
The contact owns a 2014 Hyundai Sonata. The contact stated that while the son was driving approximately 40 MPH, the vehicle suddenly would not accelerate before the engine stalled. The vehicle was later towed to the local dealer who diagnosed that the engine had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified, but no assistance was offered. The failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445116December 27, 2021
STEERING
Clicking noise while steering, safety at risk up too and leading to death. Problem confirmed by independent service center and authorized dealer. No warning, occurred randomly including vibrations. Was told known issue its the steering coupler part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445129December 27, 2021
ENGINE
The contact owns a 2013 Hyundai Sonata. The contact stated that while operating the vehicle there was a knocking sound coming from the engine compartment. The vehicle was towed to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445155December 27, 2021
STEERING
The contact owns a 2011 Hyundai Sonata. The contact’s mother stated while driving approximately 40 MPH, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The vehicle was taken to a local mechanic where it was diagnosed with needing the EPS control unit replaced however, the vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V190000 (Steering). The vehicle was then repaired but continued to experience the same symptoms. The manufacturer was informed of the failure and told the contact that they were unable to assist. The failure mileage was approximately 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444930December 25, 2021
SUSPENSION, STRUCTURE:BODY
Upper rear control arm is connected to the subframe of the car and it’s rotted/ rusted out where the bushing goes to hold the control arm in place. Where am I supposed to mount the bushing now since it’s no longer there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444830December 23, 2021
EXTERIOR LIGHTING:BRAKE LIGHTS
The contact owns a 2012 Hyundai Sonata. The contact stated he would need to replace both rear brake lights every two months. The contact stated recently he noticed a burning smell and saw the plastic cover on the bulb was melted. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11444844December 23, 2021
ENGINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
The contact owns a 2014 Hyundai Sonata. The contact stated that the accelerator pedal was depressed while he was at a complete stop at the stoplight, but it failed to respond. The battery warning light and several unknown warning lights were illuminated. The contact turned off and attempted to restart the vehicle however, the vehicle would not start. The contact noticed smoke coming from underneath the driver’s side hood. The contact was able to push the vehicle to the side of the road with some assistance. The vehicle was towed to the dealer who diagnosed that the engine had seized and needed to be replaced. The manufacturer was made aware of the failure and a case was opened. The manufacturer called the contact and advised that he would be responsible for the cost of the repair as he failed to complete an unknown recall repair. The vehicle was not repaired. The approximate failure mileage was 50,100.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11444722December 22, 2021
ENGINE
Check engine light started flashing. Drove approximately .5 miles home then towed to Brown's Hyundai of Leesburg dealership on 12/06/2021. Advised on 12/22/2021 Hyundai will not cover repair of engine and said it was not covered by their recall. Dealership described problems as those listed in the recall. "Metal shavings" seen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444725December 22, 2021
ENGINE
The contact owns a 2012 Hyundai Sonata. The contact stated while driving approximately 45 MPH, the check engine light illuminated. The vehicle was towed to a local dealer where it was awaiting a diagnosis. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V568000 (Engine) however, the VIN was not included. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was approximately 148,000. Consumer was told by the dealer engine was gone and case number [XXX] was issued. On 12/22/21 Hyundai denied coverage, stating it wasn't associated with Recall/Campaign 132. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444755December 22, 2021
ENGINE
The contact owns a 2014 Hyundai Sonata. The contact stated while driving 40 MPH, there was an abnormal knocking sound coming from the engine. The accelerator pedal was depressed; however, the vehicle failed to respond. The contact was able to continue to drive to her residence. There was no warning light illuminated. The vehicle was taken to a local dealer who diagnosed the failure as a rod bearing failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444617December 21, 2021
UNKNOWN OR OTHER
I brought my 2014 Hyundai Sonata Hybrid in for the 964- AUXILIARY CANISTER INSTALLION & 966- ENGINE MONITORING LOGIC Service recall campaigns on 12/08/21. Today, 12/21/21, in heavy traffic on the highway, my car engine abruptly shuts off, immediately decelerating, completely losing any ability to accerate while the engine light, parking break light come on along with an "electric motor warning - safely pull over and do not drive" message on the dashboard. All this happens while a high pitch alarm goes off. All happening simultaneously without warning on the highway with vehicles surrounding us driving 70 mph! This has never happened prior to today and should never happen. How we managed to avoid an accident or worse was a miracle. This was life threatening and should not be taken lightly!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444417December 20, 2021
UNKNOWN OR OTHER
Passenger door handle broke and the car is not accessible from outside. It has to be open from inside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444458December 20, 2021
FUEL/PROPULSION SYSTEM
I took my vehicle to the dealership to have recommended service completed which included the fuel tank air filter. To complete this operation, the mechanic performed an M.P.I which showed that the fuel pump was leaking. I'm not an expert on anything, but I can't imagine a time that fuel leak is good. What's really concerning is that if I hadn't had the vehicle in for routine maintenance, this problem wouldn't have been found which could have led to catastrophic issues. I find it hard to believe that it's typical that a fuel pump fail with under 60,000 miles on the vehicle- who knows how long the fuel pump had been leaking. My tech at the dealership told me that they have seen this same problem with other 2015 Sonatas so I am certainly not the only one to experience this issue. I had to return the car to the dealership a few months ago for a recall that involved a fuel leak. I wonder if all of the fuel leak issues have been dealt with, fuel leak wise, with this vehicle. The sub total for this repair was $817.66. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444475December 20, 2021
UNKNOWN OR OTHER
keep getting random Hybrid system warnings and Check Engine light but when checked, there is no codes to be retrieved. and the dealer couldn't duplicate the problem hence can't fix it. when this message appears on the dashboard, the car will lose power and die. which makes it very dangerous event as the last time it happened i was in the middle of a busy intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444222December 18, 2021
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
The engine is stalling and shut off at a traffic light. Using oil on a weekly basis. Gas mileage is not efficient at all. No warning the oil pressure is low. The latch on trunk had to be replaced weeks after I purchased the car but I had to replace it cause it would not shut. And now there is a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444240December 18, 2021
AIR BAGS
My airbag light will not go off . return the car back to the dealer . Car in the shop seen July 1 2021 and the dealer change my Sensor out three times, still the light stay on. One time the shop told me the wire harness was the problem, Recall in 2018 was to put a wire filter to help with the problem .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444102December 17, 2021
SERVICE BRAKES
The contact owns a 2012 Hyundai Sonata. The contact stated that upon depression of the brake pedal, an abnormal grinding noise would emit from the brake pedal without warning. The contact had taken the vehicle to a dealer where they found no fault with the vehicle. The contact had taken the vehicle back to the dealer on multiple occasions where software updates were performed and rotors were replaced; however, the failure persisted. The contact had also taken the vehicle to an independent mechanic and the driver’s side rear brake caliper piston was replaced; however, the repair did not correct the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444155December 17, 2021
UNKNOWN OR OTHER
It began in 2020; the 2012 Hyundai Sonata Hybrid I've been driving started having issues with the hybrid system. At the time, the car was still under warranty. I took it in multiple times to AutoNation Hyundai in North Richland Hills, TX, because I kept getting the error message "Hybrid System Warning! Safely Stop and Do Not Drive", the car battery would become depleted, and the car would stop. My husband and I would take the vehicle multiple times to the service center at AutoNation Hyundai in North Richland Hills, TX, and nothing was done because, according to their staff, the error could not be duplicated. At one point, they kept it for almost a month, barely driven (we looked at the mileage on the car) before it was returned with no work done on the vehicle. Last June 2021, on a drive to Dallas to take my daughter to her volunteer program at the Dallas Zoo, the car stopped in the middle of the highway for the same problem. I called AutoNation Hyundai in North Richland Hills, and they could not see the vehicle in a timely manner and would not give me a loaner while they had the car in the shop. At that time, I wanted them to check the vehicle's issue and the recall issue that seemed like we were experiencing with the car; it was the only car I had to use to get to and from work and drive my daughter to her obligations, and they could not see it promptly and would not issue me a loaner vehicle. I ended up taking the car to Hiley Hyundai of Fort Worth; they supposedly found a faulty sensor and repaired it, checked it for a recall, and couldn't find the issue at that time. Last night, my car flashed the same error and lost all power. I was on I-35W North with my daughter at the time. I had the vehicle towed after hours to AutoNation Hyundai and called this morning to follow up. I spoke with someone at service, and they told me they could not look at the car until about mid-January and would not be able to give me a loaner in the interim. I tried to explain to the
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444056December 16, 2021
ENGINE
Vehicle died while driving on the highway had to pull over and have the car towed. Hyaundai dealership diagnosed it as a bad engine bearing which was part of an open and active recall which they confirmed. Hyaundai advised it is part of a recall that is still open but stated we didn’t come soon enough so they refuse to fix it. We never received the recall notice and the recall is still open and active.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444067December 16, 2021
ENGINE, FUEL/PROPULSION SYSTEM
I have been going to the dealership since July as my engine light was not shutting off. I kept being told that there were no loaner cars and that they could not fix the problems I was having kept putting a band aide on the issue and saying that I would have more problems. They told me the cat converter would need to be replaced but it was an engine recall issue. They had a loaner car for me for one day told me it was fine that it would probably go again I had them check the car again and they filled the oil and sent me on my way. Now I was on the side of the road with no car and am now being told they can’t work on my car until March which since I have been seeing them for 4 months now for the same problem that just got worse you would think they would try to help me. Instead they told me to go somewhere else turn in my dead car or I have to tow it and then tow it back in March. I can’t afford this right now it is terrible and there are no cars out there they are so expensive. Please help me I am very poor and have 2 jobs that require me to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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