Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#10090605September 7, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
AT APPROX 13,000 MILES I NOTICED A HORRIBLE GRINDING NOISE WHILE APPLYING BRAKES AT HWY SPEEDS. AT FIRST THE NOISE WAS ONLY PRESENT AT HWY SPEEDS BUT THEN AFTER A COUPLE HUNDRED MILES BEGAN TO APPEAR AT ALL SPEEDS. DEALER STATED THAT A PIN FELL OUT CAUSING A CALIPER TO FREEZE THUS CAUSING MY BRAKE PADS TO COMPLETELY WEAR OUT! METAL ON METAL...NO BRAKES AND THE DEALER REFUSED TO GIVE ME A LOANER! JUST ONE OF MANY PROBLEMS WITH MY SANTA FE! I'VE COMPLAINED IN THE PAST ABOUT THE ABS KICKING IN WHEN NOT NEEDED AND THE NOISES AND VIBRATION THAT IT MAKES AND WAS TOLD THAT IT WAS NORMAL. NOW I'M NOT SURE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090607September 7, 2004
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
THE REAR DRIVER SIDE DOOR DOES NOT ALWAYS UNLOCK WITH THE REMOTE. THE DEALER AND HYUNDAI REFUSE TO GIVE ME A LOANER SO I CAN BRING THE VEHICLE BACK A NINTH (9TH) TIME TO HAVE IT INSPECTED FOR THIS AND MANY OTHER CONCERNS SO I AM UNABLE TO HAVE THE CONCERN ADDRESSED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090476September 5, 2004
AIR BAGS:SIDE/WINDOW
ON MARCH 30, 2004 AT 5:52 AM WHILE ON MY WAY TO WORK, MY HYUNDAI SANTA FE WAS HIT ON THE DRIVER'S SIDE DOOR BY A MAN WHO RAN A RED LIGHT. AS HIS VEHICLE MADE IMPACT, MY SANTA FE WAS SENT INTO A ROLL-OVER, WITH APPROXIMATELY THREE TO FOUR FLIPS. MY SIDE AIRBAGS DID NOT DEPLOY, AND AS A RESULT, I HIT MY HEAD ON THE DRIVER'S SIDE WINDOW. I SUFFERED FROM A CONCUSSION AND DAILY HEADACHES, THAT AT TIMES WERE DEBILITATING. THE DRIVER'S SIDE OF THE CAR, FROM FRONT TO BACK, WAS DESTROYED. I WAS UNABLE TO EXIT THE VEHICLE THIS WAY, AND HAD TO GET OUT OF THE CAR THROUGH THE PASSENGER'S SIDE WITH THE HELP OF A PASSER-BY. BOTH VEHICLES WERE TOTALED AS A RESULT OF THE ACCIDENT. I CONTACTED HYUNDAI AND SENT THEM ALL OF THE REQUIRED PAPERWORK. I RECEIVED A REPLY THAT STATED THEY FELT THE AIRBAGS HAD FUNCTIONED IN THE MANNER IN WHICH THEY WERE DESIGNED, AND THIS WAS THEIR FINAL DECISION ON THE MATTER. I FAIL TO SEE HOW SIDE-AIR BAGS, NOT DEPLOYING IN A ROLL-OVER COLLISION, ARE FUNCTIONING AT ALL. WHEN I PURCHASED THE VEHICLE, THE DUAL SIDE IMPACT AIRBAGS WERE ONE OF THE SELLING POINTS THAT THE DEALER USED. INCLUDED IN THE OWNERS MANUAL WAS A PAMPHLET THAT ALSO DESCRIBED THE AIRBAGS, ALONG WITH PICTURES OF A CAR BEING HIT IN THE DRIVER'S DOOR AND ROLL-OVER ACCIDENTS. ACCORDING TO THIS PAMPHLET, THE SIDE AIRBAGS WOULD PROTECT YOU IN CRASHES SUCH AS THESE. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10090003August 30, 2004
STEERING:RACK AND PINION
CONSUMER COMPLAINED ABOUT A RACK AND PINION STEERING PROBLEM. CONSUMER TOOK VEHICLE BACK TO THE DEALERSHIP ON SEVERAL OCCASIONS, YET PROBLEM RECURRED. VEHICLE WAS COVERED UNDER WARRANTY, BUT DEALERSHIP REFUSED TO GIVE CONSUMER A COPY OF THE WARRANTY, YET NOTHING WAS BEING DONE TO IMPROVE THE SITUATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088538August 25, 2004
SERVICE BRAKES, AIR:ANTILOCK
WAS PULLING INTO PARKING LOT OF SHOPPING MALL, AS I PULLED INTO PARKING SPACE I APPLIED THE ABS BRAKES AND THEY WENT ALL THE WAY TO THE FLOOR WITHOUT STOPPING MY VEHICLE. I THEN TOOK MY FOOT OFF THE BRAKE AND APPLIED IT AGAIN, WITH THE SAME RESULTS. BEFORE I COULD USE THE EMERGENCY BRAKE I STRUCK THE VEHICLE AHEAD OF ME.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10089424August 19, 2004
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES, ELECTRICAL SYSTEM
SANTA FE HAS PROBLEMS WITH THE LOCATION OF THE GAS PEDAL AND THE BRAKE PEDAL AND THE SONATA HAS PROBLEMS WITH THE ENGINE OPERATION. *MR THE CONSUMER EXPERIENCED PROBLEMS WITH THE SANTA FE (SUV) VIN#[XXX] AND A SONATA GLS VIN#[XXX]. THESE WERE BOTH NEW VEHICLES. THE SANTE FE DISPLAYED EXTENDED STOPPING DISTANCE AND THE VEHICLE SURGED FORWARD INTERMITTENTLY. THE BRAKE PEDAL AND ACCELERATOR PEDAL WERE SIMILAR IN HEIGHT. THE SONATA GLS DISPLAYED PROBLEMS, THE FIRST TO SECOND MONTH WITH A BACKFIRE AND OR EXPLOSIVE NOISE UPON THE STARTING THE VEHICLE. THE VEHICLE WOULD STUMBLE WHEN SPEEDING, AND FELT AS IF THE A/C COMPRESSOR WAS TURNED ON. *SC *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072040August 19, 2004
SUSPENSION, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
WHILE DRIVING AT 25 MPH, THE CONSUMER HEARD A SCREECHING SOUND THAT WAS FOLLOWED BY A LOUD BUMPING NOISE. THE VEHICLE SOON STALLED AND WOULD NOT RESTART. THE DEALER EXAMINED THE VEHICLE AND DETERMINED THAT THE FOUR WHEEL DRIVE TRANSFER CASE NEEDED REPLACEMENT. *AK THE BALL JOINT AND THE FRONT WHEEL BEARING WAS REPLACED. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086919August 16, 2004
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, AIR:ANTILOCK
THE NIGHT I TOOK DELIVERY OF THE VEHICAL I HAD ELECTRICAL PROBLEMS THIS WAS TO BE FIX BY DEALERSHIP, WELL NOW 8/15/2004 THERE ARE MORE ELEC. PROBLEMS THE FUSES ARE BLOWING AND THE BRAKES ARE NOT STOPPING AS SHOULD BE.ALSO THE TRASMISSION WHEN APPLING THE GAS PULLS TO THE RIGHT, AND BETWEEN 40/60 MPH JECKSING SENSATION TO THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086945August 16, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
CAR SHUDDERS 3 TIMES WHEN GO TO DRIVE AFTER CAR HAS BEEN OFF. DEFINITE TRANSMISSION PROBLEMS, ALSO, TRANSMISSION DOES NOT ENGAGE CORRECTLY WHEN TRYING TO PASS AT LOW OR HIGH SPEEDS. ONLY HAS 7500 MILES, DEALER CAN NOT FIND ANYTHING WRONG. ON DOING RESEARCH, FOUND MANY COMPLAINTS ABOUT SANTA FE TRANSMISSONS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081715August 5, 2004
SUSPENSION
WHILE DRIVING AT 50 MPH THERE WAS VIBRATION IN THE FRONT OF THE VEHICLE. DEALERSHIP INSPECTED VEHICLE SEVERAL TIMES, AND ROTATED THE TIRES, BUT COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK THE VIBRATION AND FLUTTER OCCURRED AT 40 MPH TO 60 MPH AND WAS MOST NOTICEABLE AT 50 MPH DURING ACCELERATION AND DECELERATION (60 TO 40 MPH). THE FLUTTER/VIBRATION WAS FELT IN THE CONSUMERS HANDS ON THE WHEEL, FEET, AND FEET. THIS WAS AN INTERNAL VIBRATION/FLUTTER AND NOT JUST A ROAD VIBRATION. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087194August 4, 2004
VEHICLE SPEED CONTROL
WHILE AT A STOP VEHICLE SURGED FORWARD . DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082943July 29, 2004
POWER TRAIN:CLUTCH ASSEMBLY
COMPLAINED OF CLUTCH NOT BEING RIGHT 10-3-01 15000 MILES, NO PROBLEM FOUND, ALWAYS FELT WRONG, CLUTCH/PRESSURE PLATE/FLYWHEEL IN PIECES NOW AT 64000 NOTHING COVERED UNDER "AMERICA'S BEST WARRANTY" CAR ONLY 3 YRS OLD. WAS TOLD FLYWHEEL COST IS $1114. + $975 +TAX TO REPAIR AT DEALER BUT DIDN'T TRUST SALES PITCH SEVICE REP WAS GIVING ABOUT FLYWHEEL NOT BEING ABLE TO BE RESURFACED BEFORE CAR WAS EVEN LOOKED AT ONLY CAN BE REPLACED. DECIDED TO HAVE CAR FIXED ELSEWHERE FOR A COST OF APPROX. $2000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082152July 16, 2004
SUSPENSION:FRONT:WHEEL BEARING
THE WHEEL BEARINGS ON THE FRONT WHEELS WERE STRIPPED. THIS PROBLEM OCCURRED EVERY 6 MONTHS. CONSUMER TOOK THE VEHICLE TO DEALER FOR REPAIRS ON 3 OCCASIONS, AND JUST RECENTLY RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082032July 15, 2004
STEERING
WHILE DRIVING IN TRAFFIC BETWEEN 10-15 MPH, THE STEERING WHEEL SUDDENLY PULLED HARD TO THE LEFT, WITHOUT BEING MOTIONED TO. WHEN THIS OCCURRED THE VEHICLE CRASHED INTO A POLE. THIS RESULTED IN THE DRIVER'S SUSTAINING A STRESS LINE FRACTURE TO HIS LEFT WRIST. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10080947July 13, 2004
ELECTRICAL SYSTEM
RIGHT AFTER I PURCHASED MY SANTA FE IN MARCH OF 2003, AT RANDOM TIMES MY CAR BUCKED WHEN THE CAR WENT OVER 40 AND THEN WHEN IT WENT OVER 60. THE JERK IS STRONG ENOUGH TO THROW THE DRIVER AND PASSENGERS FORWARD AND BACKWARD. WHEN I INFORMED THE DEALER, THEY SAID THE COMPUTER SYSTEM JUST NEEDED TO GET USE TO THE WAY I DRIVE. AS THE PROBLEM BECAME MORE FREQUENT AND I BECAME MORE WORRIED, I CONTINUED TO INFORM THE DEALER. I WAS TOLD THAT HYUNDAI WAS AWARE OF THE PROBLEM;HOWEVER, THE TECHS HAD NOT BEEN AUTHORIZED TO FIX THE PROBLEM. IN EARLY JUNE OF 2004, I FINALLY WAS LISTENED TO BY THE MANAGER OF THE DEALERSHIP AND KOREAN TECHS HAD JUST BEEN IN REFLASHING COMPUTERS ON OTHER SANTE FE VEHICLES, TRYING TO FIX THE PROBLEM. I WAS TOLD THAT THIS WAS THE ANSWER. THE COMPUTER SYSTEM IN MY CAR WAS REPLACED WITH A REFLASHED COMPUTER, AND I DIDN'T HAVE ANY PROBLEMS FOR TWO WEEKS. ON JULY 9TH, THE PROBLEM BEGAN AGAIN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081811July 13, 2004
SEAT BELTS:REAR/OTHER
AUTOMATIC LOCKING MODE FOR REAR DRIVER'S SIDE SEAT BELT FAILED. AS A RESULT, CHILD SAFETY SEAT WAS NOT RESTRAINED PROPERLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081838June 29, 2004
POWER TRAIN
PROBLEMS WITH 2004 HYUNDAI SANTA FE DRIVE TRAIN.*MR WHEN THE VEHICLE WAS WARMED UP AND THE CONSUMER ATTEMPTED TO SHIFT GEARS, THE VEHICLE JERKED AND WHEN THE VEHICLE WAS TRANSITIONED FROM PARK TO DRIVE THE VEHICLE STUTTERED AS IF IT LOST POWER. AFTER THE VEHICLE WAS UP AND RUNNING, THE PROBLEM WENT AWAY. THE DEALER INFORMED THE CONSUMER THE PROBLEM WAS THE TRANSMISSION CONTROLLER. THE CONSUMER ASKED IF THE TRANSMISSION CONTROLLER BOARD COULD BE REPLACED AND THE DEALER REPLIED THAT THEY COULD NOT JUST THROW PARTS INTO THE VEHICLE IN HOPES THAT WOULD MAKE IT RIGHT SINCE THE PROBLEM COULD NOT BE DUPLICATED WHEN THE VEHICLE WAS TEST DRIVEN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078797June 25, 2004
AIR BAGS:SIDE/WINDOW
ON FEBRUARY 3, 2004, THOMAS ASHFIELD, MY HUSBAND, WAS DRIVING TO THE HIGH SCHOOL TO PICK UP OUR DAUGHTER. WHILE DRIVING SOUTHBOUND TOWARD THE HIGH SCHOOL TWO VEHICLES WERE TRAVELING NORTH. THE FIRST CAR WAS TRAVELING AT A HIGHER RATE OF SPEED THAN WHAT THE ELEMENTS CALLED FOR, HITTING THE SECOND CAR AND SHOOTING THE CAR INTO OURS, BROADSIDING TOM ON HIS DRIVER'S SIDE. TOM IMMEDIATELY HEARD A SNAP. HE SUSTAINED BROKEN RIBS, A TORN MENISCUS , AND A HERNIATED DISC IN HIS C5/C6. (HIS FIRST SURGERY IS COMPLETE, WE ARE AWAITING THE SECOND.) THE DAMAGE TO THE CAR WAS ENOUGH TO REQUIRE APPROXIMATELY $8,400.00. DURING THE ACCIDENT, THE SIDE AIRBAG DID NOT DEPLOY. THE INSURANCE COMPANY WANTED A RAPID REPAIR. WE NEVER THOUGHT TO GET ENGINEERS OUT TO LOOK AT THE DAMAGE OR TO TAKE PICTURES. WE DID LEARN THAT THERE HAD BEEN A PROBLEM WITH THE AIRBAG AND SENSOR FROM THE BODY SHOP AND THEY SAID THEY WOULD RETAIN THE COMPONENTS SO THAT HYUNDAI COULD VIEW THEM. I WROTE TO HYUNDAI ON APRIL 14, 2004. A REPRESENTATIVE CONTACTED US THE FIRST TIME IN JUNE AND THEN ON JUNE 22, 2004, HE CALLED AGAIN ASKING FOR THE NAME OF THE REPAIR SHOP. TOM GAVE HIM THE INFORMATION. THE REPRESENTATIVE CALLED US BACK AND TOLD TOM THAT THE REPAIR SHOP HAD GOTTEN RID OF THE PARTS. THAT WAS A SHOCK TO US BECAUSE UP UNTIL TWO WEEKS AGO, THEY TOLD US THEY WOULD RETAIN IT. (WE CONFIRMED THIS WITH THEM WHEN THE REPRESENTATIVE FIRST MADE CONTACT WITH US.) IN ADDITION, FROM WHAT THE REPRESENTATIVE TOLD TOM, THE STORY CHANGED ABOUT THE DEFECTIVE PARTS. I DO NOT HAVE THE SLIGHTEST IDEA OF WHAT OCCURRED. SOMETHING IS HAPPENING. I WANT ANSWERS. I WANT TO KNOW WHY THE MALFUNCTION HAPPENED. WAS THIS THE FIRST TIME OR IS IT SOMETHING THAT IS ONGOING AND NOBODY IS PAYING ATTENTION TO. MY HUSBAND SUSTAINED MAJOR INJURIES. WE PAID FOR SAFETY FEATURES ON A NEW VEHICLE AND THEY DID NOT WORK. WHAT WILL IT REQUIRE FOR US TO RECEIVE ANSWERS...A DEATH? *AK
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10074356June 23, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING AT ANY SPEED THE CONSUMER FELT THE VEHICLE SHAKING. WHEN THE VEHICLE WAS BEING SHIFTED FROM REVERSE TO DRIVE THE CONSUMER COULD FEEL THE ENGINE SLIPPING. THE DEALER HAS EXAMINED THE VEHICLE THREE TIMES CONCERNING THE ENGINE. THE DEALER FOUND THERE IS A COMPONENT THAT IS MISSING FROM THE ENGINE. THE DEALER DID NOT EXPLAIN WHAT THE COMPONENT WAS THAT IS NEEDED. *NM *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075379June 14, 2004
VEHICLE SPEED CONTROL
WE PURCHASED OUR 2003 HYUNDAI SANTE FE NOVEMBER OF 2003. IT IS A 2003 MODEL WITH A 3.5 LITER ENGINE. AFTER HAVING THE CAR A COUPLE OF MONTHS, WE STARTED HAVING A LURCHING PROBLEM WHEN SITTING AT STOP LIGHT. IT WOULD FEEL AS IF SOMEONE BUMPED INTO YOU FROM THE REAR. WE BROUGHT THE CAR IN AND WERE TOLD THAT THIS WAS DUE TO AN ABS PROBLEM. THEY SERVICED THE CAR FOR THE RECALLS THAT WERE CURRENT, AND EXPLAINED TO US THAT THEY COULD NOT DUPLICATE THE PROBLEM, BUT IT SHOULD BE OK NOW WITH THE RECALL SERVICING THEY HAD DONE. THE CAR CONTINUED TO HAVE THE PROBLEM, DOING IT SEVERAL TIMES A DAY. JUST RECENTLY I WAS PARKED IN A PARKING LOT. I STARTED THE CAR, APPLIED MY FOOT TO THE BRAKE AND SHIFTED THE CAR INTO REVERSE. THE CAR ENGINE SUDDENLY REVVED VERY LOUDLY, AND THE CAR LURCHED BACKWARDS ABOUT 6 FEET, ALMOST HITTING SOME PEOPLE WHO WERE PARKED BEHIND ME IN THE OPPOSITE SPACES, PUTTING GROCERIES IN THEIR CAR. I HAD TO PLACE A LOT OF PRESSURE ON THE BRAKE TO AVOID THE CAR GOING FURTHER THAN THE SIX FEET BEFORE THE ENGINE STOPPED REVVING. THE CAR IS NOW AT THE DEALER, WHOM I HOPE WILL BE ABLE TO HELP WITH THE ISSUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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