Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#10871918June 1, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2001 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE DRIVER'S SIDE REAR WHEEL TILTED LEAVING THE VEHICLE IMPAIRED. THE VEHICLE WAS TOWED TO A NEAR BY FIRESTONE WHERE THE FAILURE WAS ASSESSED BY THE TECHNICIAN. THE FAILURE WAS DIAGNOSED AS A FRACTURED REAR AXEL. THE CONTACT STATED THAT THE MANUFACTURE WAS NOTIFIED OF THE FAILURE AND NO REPAIRS WAS MADE. THE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871696May 31, 2016
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2010 HYUNDAI SANTA FE. WHILE DRIVING 65 MPH, A LOUD EXPLOSIVE SOUND WAS HEARD. THE CONTACT PULLED TO THE ROAD SIDE AND NOTICED THAT THE SUNROOF WAS COMPLETELY SHATTERED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871010May 26, 2016
ENGINE
THE ENGINE THREW A ROD AND IT IS THE SAME PROBLEM THEY HAVE IN THEIR 2.4L ENGINE THAT WAS RECALLED. 470,000 OF THEM. NOW THEY WON'T FIX MY ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871095May 26, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 HYUNDAI SANTA FE. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE ACCELERATED AGGRESSIVELY. THE CONTACT CONTINUED TO DEPRESS THE BRAKE PEDAL MULTIPLE TIMES FOR THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE FOUND. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870659May 24, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE BEGAN TO BLOW SMOKE OUT OF THE TAIL PIPE AND INTO THE CABIN OF THE VEHICLE. THE VEHICLE WOULD ALSO HESITATE AND ACCELERATE SLOWLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE ECM FAILED AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THERE WAS A CUSTOMER SATISFACTION RECALL FOR THE UPDATE OF THE ECM, BUT THE VEHICLE OWNER WAS NOT NOTIFIED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,460.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870237May 22, 2016
ELECTRICAL SYSTEM, POWER TRAIN
2014 HYUNDAI SANTA FE SPORT, LESS THEN 12,000 MILES PURCHASED NEW 5/10/14. AT LESS THEN 2000 MILES DISCOVERED NO COOLANT IN RESERVOIR. 6 WEEKS AFTER DELIVERY BACK UP CAMERA REPLACED. ON 10/18/2014 WHILE SHIFTING INTO REVERSE EXTREME LOUD NOISE IN FRONT OF HOOD ON DRIVER SIDE, NAVIGATION SYSTEM GOES BLACK SIMULTANEOUSLY. COCHRAN ADVISED SAFE TO DRIVE CANNOT SERVICE CAR UNTIL 10/29/2014. SATURDAY 10/25/2014 WHILE IN PARK WITH ENGINE OFF AND NO ONE IN AUTO IT ROLLS BACK CAUSING OVER 6000.00 IN DAMAGES. AFTER 15 MONTHS, HYUNDAI EXPERT MECHANICS INSIST AUTO IS MECHANICALLY SAFE BUT CANNOT EXPLAIN THE LOUD NOISE THIS IS THE SECOND FILING ON THIS CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10870236May 22, 2016
ELECTRICAL SYSTEM, POWER TRAIN
2014 HYUNDAI SANTA FE SPORT, LESS THEN 12,000 MILES PURCHASED NEW 5/10/14. AT LESS THEN 2000 MILES DISCOVERED NO COOLANT IN RESERVOIR. 6 WEEKS AFTER DELIVERY BACK UP CAMERA REPLACED. ON 10/18/2014 WHILE SHIFTING INTO REVERSE EXTREME LOUD NOISE IN FRONT OF HOOD ON DRIVER SIDE, NAVIGATION SYSTEM GOES BLACK SIMULTANEOUSLY. COCHRAN ADVISED SAFE TO DRIVE CANNOT SERVICE CAR UNTIL 10/29/2014. SATURDAY 10/25/2014 WHILE IN PARK WITH ENGINE OFF AND NO ONE IN AUTO IT ROLLS BACK CAUSING OVER 6000.00 IN DAMAGES. AFTER 15 MONTHS, HYUNDAI EXPERT MECHANICS INSIST AUTO IS MECHANICALLY SAFE BUT CANNOT EXPLAIN THE LOUD NOISE THIS IS THE SECOND FILING ON THIS CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10870079May 20, 2016
FUEL/PROPULSION SYSTEM
I PURCHASED THIS VEHICLE THE END OF JUNE 2014, WHICH I THINK I GOT A LEMON. MY GAS RELEASE CAP WOULD NOT OPEN AND WAS TOLD THAT A PART NEEDED TO BE ORDER. I TOOK MY CAR IN TO SOUTH BOULEVARD HYUNDAI YESTERDAY MORNING, SO THEY (SERVICE TECH) CAN OPEN THE GAS CAP SO I COULD PUT GAS IN MY CAR. I DON'T THINK PARTS SHOULD BE BREAKING LIKE THAT IN THE SHORT TIME THAT I HAD THE CAR, SO THE CAP WAS OPEN AND THE SERVICE TECH LEFT THE BROKEN PIECE INSIDE THE CAP, HE THEN TOLD ME THAT THE PART WILL BE IN NEXT TUESDAY, IWHICH HE DID NOT SOUND CONVINCING. WHEN I FIRST GOT THE CAR, THERE WAS A TEAR IN THE VISOR AND IT TOKKM A COUPLE OF WEEKS TO GET THAT REPLACE AAFTER I PUSHED THEM TO DO IT, I WAS ALSO INFORMED THE CABIN AIR FILTER NEED TO BE REPLACED. I DON'T THINK I SHOULD BE REPLACING ANYTHING OTHER THAN REG OIL FILTERS. NOW I HEAR A SLIGHT WHISPER IN THE CAR, THEN THE CAR ALMOST CUT OFF ON ME. I CAN SEE IF I AM ABUSING THE VEHICLE BUT I AM NOT, ALL I DO IS DRIVE TO A FROM WORK AND TO THE GROCERY STORE, NOW SINCE THE GAS CAP WILL NOT CLOSE I AM AFRAID TO GO ANYWHERE THINK SOMEONE MAY PUT SOMETHING IN THE GAS TANK OR BREAK THE CAP DOOR OFF, I DON'T LIKE DRIVING SEE MY GAS CAP DOOR IS OPEN. I ALSO HAVE A TRUNK RELEASE FEATURE ON MY KEY CHAIN BUT DON'T HAVE THE FEATURE ON THE CAR, I CALLED HYUNDAY USA AND WAS TOLD THAT I SHOULD HAVE THAT FEATURE, AND WHEN I CONTACT HYUNDAI ON SOUTH BOULEVARD IN CHARLOTTE, NC I WAS TOLD I CANNOT GET THAT FEATURE., VERY DISAPPOINTING ABOUT PAYING FOR A $25,000.00 CAR, AS AND CANNOT GET THE HELP THAT I NEED, AS FAR AS THE CABIN AIR FILTER, THE TECH STATED THAT I WOULD BE SMELLING SOMETHING FOWL, AND I DO, AND IS MAKING MY HEAD HURTS EVERYTIME I GET IN THE CAR, I JUST HOPE I DON'T GET CANCEL FROM IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870085May 20, 2016
ENGINE, EXTERIOR LIGHTING
AFTER 141,000 MILES THE ENGINE THREW A ROD, I HAD HEARD A CLICKING NOISE FOR A WHILE BUT WAS ASSURED IT WAS A NORMAL ENGINE SOUND AFTER TAKING IT TO THE DEALER. I CHANGE MY OIL REGULARLY AND HAVE MY SLIPS, THE ENGINE COMPLETELY FAILED WHILE DRIVING. IN THE LAST YEAR AND A HALF I AM HAVING TO REPLACE APPROXIMATELY ONE LOW BEAM HEADLAMP PER MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865640May 18, 2016
SERVICE BRAKES
THIS STARTED ABOUT 2 MONTHS AGO. WHILE ENGAGING THE BRAKES AT LOW TO MODERATE SPEEDS, IT FEELS LIKE THE ABS SYSTEM IS ENGAGING BUT THE BRAKING IS WEAK. I HAVE TO DISENGAGE AND THEN REENGAGE THE BRAKES, SOMETIMES MULTIPLE TIMES FOR THEM TO WORK. RESEARCH ON THE WEB INDICATES THIS EXACT PROBLEM FOR THE 2004 MODEL YEAR IS UNDER A RECALL. IT NEEDS TO BE EXTENDED TO INCLUDE THE 2005 MODEL YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865703May 18, 2016
SUSPENSION
THIS RECALL NOTICE APPLIES TO YOUR VEHICLE, [XXX] DEAR HYUNDAI SANTA FE OWNER, WE PREVIOUSLY SENT YOU A LETTER ABOUT A SAFETY RECALL REGARDING THE FRONT COIL SPRING ON YOUR 2001-2006 HYUNDAI SANTA FE. TO DATE, IT APPEARS THAT THIS IMPORTANT SAFETY RECALL HAS NOT BEEN COMPLETED ON YOUR VEHICLE. PLEASE CLICK HERE FOR MORE INFORMATION ABOUT THIS SAFETY RECALL, TO VALIDATE THAT YOUR VEHICLE IS AFFECTED AND TO SCHEDULE AN ON-LINE APPOINTMENT WITH YOUR LOCAL HYUNDAI DEALER. WE URGE YOU TO HAVE THIS IMPORTANT SAFETY RECALL COMPLETED AS SOON AS POSSIBLE. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT THE HYUNDAI RECALL HOTLINE AT 855-671-3059. YOU CAN ALSO FIND INFORMATION ON THE NHTSA WEBSITE AT WWW.SAFERCAR.GOV. I WENT ON LINE AND SCHEDULED THIS RECALL MAINT. WHEN I CALLED TWO DAYS LATER TO THE SHOP TO VERIFY APPT. THEY INFORMED ME THEY DON'T DO THIS TYPE OF MAINTENANCE ON SATURDAY. I ASKED HIM WHO WAS GOING TO CALL ME AND LET ME KNOW THAT, BEFORE I DROVE 100MILES ROUND TRIP TO THE SHOP FROM MY TOWN. HE SAID HE DIDN'T HAVE ANY WAY TO CALL ME & NOT ENOUGH LABOR TO DO THIS TYPE OF JOB ON SATURDAY. I SAID WELL I CAN'T TAKE OFF WORK, SO HOW WILL I GET IT FIXED. HE SAID I DON'T KNOW MAM, "IT IS WHAT IT IS" . THIS MAN OVER YOUR SERVICE DEPT ON COVINGTON PIKE IS VERY RUDE AND COULD CARE LESS IF I GOT MY HYUNDAI FIXED OR NOT... WITH THAT KIND OF SERVICE AND LACK OF CONCERN FOR THE CUSTOMER, I DOUBT I WOULD BUY ANOTHER HYUNDAI!!!!!!!! SO I HAVE ONE OF YOUR CARS THAT HAS A RECALL DUE TO YOUR NEGLIGENCE THAT I CAN'T GET FIXED BECAUSE YOUR PEOPLE WILL NOT DO IT ON SATURDAY AND I HAVE TO WORK ON WEEKDAYS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865374May 17, 2016
VEHICLE SPEED CONTROL
ON MAY 16, 2016 I WAS DRIVING MY 2005 HYUNDAI ON A CITY STREET AND IT STARTED TO SURGE AND I HAD TO PUT MY FOOT ON THE BRAKE TO SLOW IT DOWN BUT IT WOULDN'T STOP. LUCKILY I WAS CLOSE TO HOME AND WAS ABLE TO GET IT IN THE DRIVEWAY BUT THE UNFORTUNATE PART IS IT DIDN'T STOP UNTIL IT HIT MY HOUSE. IT WAS A VERY TERRIFYING EXPERIENCE. I DON'T THINK I'M GOING TO FEEL COMFORTABLE DRIVING IT AGAIN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10864442May 11, 2016
FUEL SYSTEM, GASOLINE
MY ADDRESS IS [XXX]. MY NAME IS [XXX]. THE PROBLEM IN MY CAR IS FUEL LEVEL SENSOR WHEN I DRIVE IN HIGHWAY MY FUEL GAUGE IS GOES CRAZY THEIR GOING UP THEN DOWN THEN WARNING LIGHT NO FUEL IN TANK BUT FUEL IS FULL THAT THE PROBLEM IN MY CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864131May 10, 2016
STRUCTURE:BODY:DOOR, AIR BAGS
TL* THE CONTACT OWNED A 2015 HYUNDAI SANTA FE. WHILE DRIVING 35 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE FRONT PASSENGER SUSTAINED EYE INJURIES DUE TO DOOR FRAGMENTS AND GASHES ON THE ARM. THE FRONT PASSENGER SIDE DOOR COMPONENTS WERE NOT STRUCTURALLY SOUND UPON IMPACT. THE DRIVER AND FRONT PASSENGER SUSTAINED WHIPLASH AND BACK PAINS, WHICH REQUIRED MEDICAL ATTENTION. ONLY THE CURTAIN AIR BAGS DEPLOYED ON BOTH SIDES OF THE VEHICLE DURING THE CRASH. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY. THE CONTACT REQUESTED THAT THE MANUFACTURER DIAGNOSE THE AIR BAG FAILURE, BUT THE REQUEST WAS NOT HEEDED. THE INSURANCE COMPANY DECLARED THE VEHICLE DESTROYED. THE FAILURE MILEAGE WAS NOT AVAILABLE.....UPDATED 07/05/16 *BF *CN
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10864220May 10, 2016
POWER TRAIN
WHILE IN SLOW SPEEDS, THE TRANSMISSION STRUGGLES TO SELECT THE PROPER GEAR. CAUSING THE VEHICLE TO ACCELERATE FASTER TAN NORMAL, SPECIALLY WHILE TURNING AFTER REDUCING SPEED. YOU HAVE TO CONTROL THE ACCELERATION USING YOUR DRIVING EXPERIENCE, HOWEVER THIS IS NOT SAFE AT ALL. TESTED USING, ECO, NORMAL AND SPORT DRIVING MODES, THE ONLY TIME I COULDNT REPRODUCE THE ISSUE WAS WHILE ON SPORT MODE (I WANT TO DRIVE ON ECO WHILE IN THE CITY) HOPEFULLY HYUNDAI WILL TACKLE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864079May 10, 2016
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
I BOUGHT THIS CAR WITH 40K MILES ON IT AND IT NOW HAS 63K MILES. SINCE I HAVE HAD IT, I HAVE REPLACED THE RADIO DISPLAY, SPEAKER, DRIVER SIDE WINDOW CONTROLS, STARTER AND A RECALL ON THE AIRBAGS. THE CLEAR COAT IS ALSO COMING OFF ALL THE DOOR HANDLES AND IT IS FADING THE PAINT. I NOTIFIED HYUNDAI AND THEY DID NOT ADDRESS ANY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863847May 9, 2016
FUEL/PROPULSION SYSTEM
AFTER FUELING MY CAR, THE GAS GAUGE IMMEDIATELY DROPPED TO EMPTY AND THE LIGHT WOULD COME ON. WHILE DRIVING IT WOULD THEN SLOWLY CREEP UP TO ABOUT 3/4 OF A TANK. AT THE HALF WAY MARK, IT WOULD GO UP AND DOWN GRADUALLY SO THAT I COULD NEVER TRUST HOW MUCH GAS WAS TRULY IN MY TANK, LEADING ME TO ALWAYS WANT TO REFUEL AT THE HALFWAY MARK. THIS HAPPENED CONTINUALLY IN BETWEEN FUELING AND NEVER CORRECTED ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864007May 9, 2016
SERVICE BRAKES
THERE IS A CURRENT RECALL FOR THIS MAKE AND MODEL CAR TO REPLACE THE BRAKE LAMP SWITCH FOR SAFETY REASONS BUT IT DIDN'T INCLUDE MY VIN FOR SOME REASON, EVEN THOUGH THE EXACT SAME THING HAPPENED ON MY VEHICLE. THE BRAKE LAMP SWITCH WAS FAILING AND NEEDED TO BE REPLACED. I DON'T UNDERSTAND WHY THE RECALL WOULDN'T BE FOR MY CAR AS WELL AS IT'S THE SAME SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863766May 7, 2016
POWER TRAIN
THERE IS A RECURRING ISSUE WITH THE TRANSMISSION WHERE IN LOW OR SLOW SPEED SITUATIONS WHEN YOU APPLY POWER THE TRANSMISSIONS STUTTERS OR STUMBLES. IT IS MOST PREVALENT WHEN TURNING IN AN INTERSECTION ACROSS ONCOMING TRAFFIC WHERE YOU NEVER QUITE STOP OR WHEN ROLLING AT STOP SIGN. WHEN YOU APPLY THROTTLE THE CAR SHIFT LOGIC SEEMS CONFUSED AT WHAT GEAR TO GO INTO SO IT JUST SITS THERE OR LURCHES, THEN TO GET GOING YOU HAVE TO APPLY FULL THROTTLE SO IT PICKS THE CORRECT GEAR TO ACCELERATE IN. THE CAUSES A HIGH SPEED REACTION IN THE VEHICLE, WHICH IS NOT SAFE EITHER. THIS VEHCILE HAS THREE DRIVING MODES. THE DEFAULT, NORMAL SETTING. ECON, AND SPORT. SPORT SETTING SEEMS TO CORRECT THIS SAFETY ISSUE, BUT IT HAS TO BE TURNED ON EACH TIME THE CAR IS RESTARTED. SPORT MODE THEN LOCKS OUT OVERDRIVE SO YOU MUST THEN PHYSICALLY RETURN THE CAR TO NORMAL MODE TO GET IT TO RETURN TO 6TH GEAR OR OVERDRIVE. I HAVE BEEN DRIVING MORE THAN 23 YEARS AND HAVE HAD PROBABLY 40 DIFFERENT VEHICLES, THIS TRANSMISSION RENDERS THE VEHICLE NEARLY UNDRIVABLE IN SOME SITUATIONS. IN CERTAIN SCENARIOS WHEN YOU REALLY NEED THE VEHICLE TO ACCELERATE IT MAY NOT AND YOU MAY BE HIT BY ONCOMING TRAFFIC, A TRAIN ETC. THIS HAS BEEN AN ISSUE SINCE THE CAR WAS DRIVEN OFF THE LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863503May 5, 2016
UNKNOWN OR OTHER
DRIVING 55 MPH ON TWO LANE ROAD WITH ONCOMING AND CROSS TRAFFIC, OUR DRIVER SIDE SUN VISOR PIVOT ARM FELL OUT OF CEILING MOUNT CAUSING VISOR TO DANGLE BY WIRES (FOR MAKE-UP LIGHT) IN FRONT OF DRIVER OBSTRUCTING VIEW OF ROAD AND CAUSING PANIC. WIRES EVENTUALLY BROKE. FAILURE IS CAUSED BY POOR PART DESIGN WERE A VERY THIN PLASTIC RIM HOLDS PIVOT ARM IN CEILING. IT WEARS WITH USE, CRACKS, AND FAILS CAUSING VISOR TO FALL OUT AND DANGLE. PASSENGER SIDE VISOR HAS SAME DESIGN FLAW AND ALSO PRESENTS A SAFETY RISK. THERE ARE LOTS OF INTERNET REPORTS OF THIS PROBLEM IN VARIOUS 2007 & 2008 HYUNDAI MODELS INCLUDING OUR 2007 SANTA FE. IN BEST CASES, THE VISOR INSTANTLY BECOMES UNUSABLE CAUSING TOTAL LOSS OF ITS SUN SHADING CAPABILITY. IN WORST CASES, DRIVER VISION OF ROAD IS INSTANTLY IMPAIRED PROVOKING PANIC AND POSSIBLE CRASH SITUATION. ALL OF THESE FAILURES COMPROMISE VEHICLE AND PASSENGER SAFETY POTENTIALLY LEADING TO INJURY OR LOSS OF LIFE ALONG WITH PROPERTY DAMAGE. BECAUSE OF THE SERIOUS SAFETY RISKS, AND DUE TO THE CAUSE BEING INADEQUATE DESIGN, A RECALL ORDER WOULD BE WISE ON THESE VEHICLES. PLEASE GIVE INVESTIGATION OF THIS PROBLEM DUE PRIORITY AS IT PRESENTS A SERIOUS SAFETY RISK. I CAN BUY AND INSTALL A REPLACEMENT VISOR. INDICATIONS ARE THAT THE REPLACEMENT PART WILL HAVE THE SAME PROBLEM THOUGH. IF HYUNDAI HAS UPGRADED TO A BETTER DESIGN OF THIS PART, THEY SHOULD BE REPLACING THE EXISTING FLAWED DESIGN PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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