Honda Prologue Complaints

972 consumer complaints on file.

#11742950June 9, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Description of Safety Defect: The Automatic Emergency Braking (AEB) / Forward Collision Avoidance system is severely malfunctioning. On multiple occasions, the vehicle has experienced "phantom braking"—abruptly slamming on the brakes for no reason whatsoever. There were no obstacles, pedestrians, or vehicles ahead to trigger the system. This malfunction is happening at high speeds on major highways. Safety Risk and Impact: This issue represents an immediate and terrifying safety hazard. Unexpectedly slowing to a sudden stop at highway speeds completely compromises vehicle control and leaves me at an extreme risk of being rear-ended by high-speed traffic. It is a severe danger to myself, my passengers, and every other driver on the road. While the vehicle is currently subject to a manufacturer recall regarding the backup camera and other software updates, this specific, dangerous braking behavior makes the vehicle incredibly unsafe to operate. I request that the NHTSA review this issue immediately to determine if a broader safety investigation or expanded recall is required for the 2024 Honda Prologue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742840June 8, 2026
STRUCTURE:BODY, SERVICE BRAKES, SUSPENSION
Recall on rear view cams and front dashboard connectivity is a continuous issue with the car and the dealership visits did not resolve the problem and recalls are still pending for want of spares and non availability of techs or some reasons by the dealer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742591June 7, 2026
STEERING
Clicking from CV joint on turning when steering wheel is turned to both extremes left and right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741850June 3, 2026
SEAT BELTS
UKNOWN My 11 year old son was sitting in the front passenger seat. He unbuckled the seat belt and twisted to get out of the car. He found he was twisted in the seat belt with the retractor locked. First, I moved the car from the sloped driveway to the flat garage in an attempt to remove the effect of gravity on the retractor. Then, I tried to feed the seat belt back into the retractor but the retractor remained lock. We reclined the seat, raised the seat and I tried to yank the belt 4 times to override the retractor but I was not able to loosen it. I eventually cut the seatbelt to remove my son.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741340June 1, 2026
STEERING
Cluck noise when turning at slow speed leaking oil both sides from the axel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741338June 1, 2026
ELECTRICAL SYSTEM
The contact owns a 2024 Honda Prologue. The contact stated while attempting to charge her vehicle, the charging port failed to work as intended. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the charging port on the vehicle needed to replaced. The vehicle was repaired as the charging port was replaced. The manufacturer was notified of the failure and they offered financial assistance and opened a case under the same number . The approximate failure mileage was 10,295 .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741335June 1, 2026
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2024 Honda Prologue. The contact stated while driving at 45 MPH with her wife in the vehicle, the vehicle instrument panel blacked out and displayed blank screen independently than minute and three seconds with instrument panel began to reset it self. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the instrument panel and front camera needed to replaced. The vehicle was repaired as they performed a software update and the front camera was replaced. The contact was relating the failure to NHTSA Campaign Number: 26V112000 (BACK OVER PREVENTION, ELECTRICAL SYSTEM). The manufacturer was notified of the failure and they informed her that they reviewing the case. The approximate failure mileage was 20,000 .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740577May 28, 2026
STRUCTURE:BODY
Latches/locks/linkages Rear door is open but latch will not release/unlock. Child safety risk: child may be trapped or unable to exit Electrical unlocking and mechanical handle ineffective
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740268May 26, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
While approaching traffic light at approx 4-5 mph the vehicle slammed to a dead stop with a car length between us and the next vehicle. This was not the auto stop feature and it automatically engaged the parking brake while moving causing whiplash To myself and 2 additional passengers. Causing neck and back injuries. The vehicle was coming to a stop with the assistance of the one pedal drive braking at approximately 5 mph and suddenly while slowing down with more than adequate distance it slammed to a dead stop violently and unexpectedly throwing my passengers and I against our seatbelts causing injuries. Several other occasions the vehicle has had phantom emergency braking with no obstacles, vehicles or pedestrians near it but at slower speeds and did not cause as much trauma. This event was significant and all 3 parties myself included are experiencing pain related to the event.
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#11739876May 25, 2026
UNKNOWN OR OTHER
Bad CV joints. It makes a clicking noise when ever I take a full turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739864May 25, 2026
WHEELS
At about 5000 miles the car began a slight clicking noise after turning left. When the wheel was straightening out. As time progressed it started happening both left and right turns and the noise got louder. Honda dealer said that was normal without looking at it. How is a loud clicking noise normal on a car with under 7000 miles. Trying to get axles replaced but they are denying the repair as it’s just loud and noisy. The wheel also has a slight vibration now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739720May 23, 2026
STEERING, UNKNOWN OR OTHER
The clicking and ratchet sounds that my vehicle make while driving, but especially while turning/reversing along with the looser feeling of the steering during these times. It seems very unsafe almost like the axle is going to break while driving. Only had vehicle for 3 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739422May 22, 2026
STEERING, SUSPENSION
CV axle joint clicking sound when turning the wheel right or left. Honda technician already check it out and confirm the problem that it is the CV joint axle. No remedy provided by Honda at this time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739384May 21, 2026
STEERING
I am reporting a safety-related concern involving the right front axle on my 2024 Honda Prologue. When making right-hand turns at low speeds, the vehicle produces a loud clicking noise coming from the right front axle/CV joint area. The noise is repeatable and occurs consistently during turning maneuvers. I reported this issue to my authorized Honda dealership. On 05/21/2026, I dropped the vehicle off for inspection and repair. During the service visit, the technician acknowledged the concern and its happening with other Honda Prologue vehicles. No definitive safety repair or corrective action was provided at that time. I am reporting this concern because it involves a potential drivetrain/axle issue that may impact vehicle reliability and safe operation during turning conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739358May 21, 2026
UNKNOWN OR OTHER, SERVICE BRAKES
While driving normally, my 2025 Honda Prologue experienced an immediate, catastrophic mechanical and electronic failure in both the steering and braking systems. The steering wheel completely locked up/failed to respond, and the brakes became completely non-functional simultaneously, causing an absolute loss of control of the vehicle. Due to this sudden system failure, the vehicle veered off course and crashed, resulting in severe structural damage, complete destruction of the front passenger-side suspension, and rendering the vehicle a total loss. American Honda Motor Co. Corporate was immediately notified of this severe safety defect (Case No. 16372717. However, Honda Corporate has explicitly refused to send an engineer or inspector to evaluate the vehicle's electronic or mechanical logs, and they also refused to provide their denial statement in writing. The vehicle remains un-repaired as evidence of this dangerous factory defect.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11739178May 20, 2026
BACK OVER PREVENTION: WARNINGS, AIR BAGS, UNKNOWN OR OTHER
I have had two safety issues with this vehicle where there were system failures that did not record DTC codes. And an additional failure that does not record codes and cannot be duplicated. After leasing the vehicle for seventeen months, and during repair for an unrelated non-safety issue, it was discovered that the steering wheel airbag had a loose connection. No warning appeared at any time on the instrument panels. As well the one pedal function would switch into regular drive mode, as in a gas powered vehicle, randomly. After multiple tries and incidents the dealer service department has been unable to duplicate. Then on March 6 of this year I bought in the vehicle yet again for this one pedal failure, and was notified there was an existing recall. This software update was performed. On March 17, just 11 days after the update, while backing into my garage with the garage door going up the windshield wiper was clipped by the door, destroying both the wiper and shattering the back window. I have backed into my garage thousands of times and never had an issue. Why this happened on this date I do not know. What I do know is that the vehicle gave no warnings and did not break for the object. At the time my dogs were clipped into their seat belt harnesses in the center well. By a miracle no glass shattered beyond the back storage area and I was able to safely remove them. I checked after and all of the collision warning systems were listed as active, including automatic braking for rear collisions. I had the dealership run scans twice and all scans showed no DTC codes and all systems active. I can only assume that all prior updates have failed, and there is a substantial defect to the vehicles ability to communicate. I have a copy of the scan performed. The second scan was run on April 9 because the dealership failed to provide a printed copy of the first. I have that second scan. My vehicle fails to communicate or activate essential information, a safety hazard.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11739069May 20, 2026
EXTERIOR LIGHTING
The rearview camera does not function properly at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737929May 14, 2026
UNKNOWN OR OTHER
Vehicle is has an active safety recall and my local dealership has not received the update
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737920May 14, 2026
SEATS
When I put my car in reverse while I’m set as Driver 1 and actively driving, the seat unexpectedly switches to the Driver 2 memory position. This moves the seat too far back from the pedals, making it difficult for me to safely reach the brake and stop the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737835May 14, 2026
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
The issue I'm experiencing with my 24 Prologue is the infotainment screen (which controls a lot of the vehicle) sometimes having issues showing the backup camera, or issues with the car not allowing me to utilize ACC (says temporarily unavailable), etc. I feel less safe in the vehicle as a result. The issue is an OPEN recall and the dealership I've contacted 5x [XXX] ) has refused to do the update to the vehicle for various reasons, the most recent being: Honda has not delivered the update needed to the dealership for them to do the work. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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