GMC Terrain Complaints

3,167 consumer complaints on file.

#11269424October 18, 2019
ENGINE, POWER TRAIN
2014 GMC TERRAIN WITH 66,000 MILES STALLING OUT WHEN SLOWING/STOPPING, LOW ACCELERATION, LOUD ENGINE. DEALER SAYS OIL IS LOW WHEN IT WAS JUST REPLACED 2 MONTHS (2,700 MILES) AGO. CANNOT DETERMINE WHY VEHICLE IS CONSUMING MORE OIL THAN WHAT GM ALLOWS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268428October 15, 2019
ENGINE, VEHICLE SPEED CONTROL
ON AUGUST 23, 2019, MY VEHICLE INCURRED AN ENGINE AND TRANSMISSION FAILURE REPORTED BY GMC ONSTAR APPLICATION. THE SYMPTOMS OF FAILURE ARE REPEATED ACCELERATION SPEED CONTROL CAUSING SPEED LIMIT VIOLATIONS, INTERFERENCE WITH OTHER MOVING TRAFFIC, SPOUSAL TRAUMA, AND ILLUMINATION OF MULTIPLE DISPLAY WINDOW LIGHTS IN THE DASHBOARD BEHIND STEERING WHEEL. ON OCTOBER 14, 2019, THERE WAS A REOCCURRENCE OF THE SAME ISSUE. IN FACT, THIS REPORT IS TO GET AHEAD OF THE PROBLEM BEFORE TAKING VEHICLE FOR SERVICE THIS MORNING, OCTOBER 15, 2019, AT SEWELL BUICK GMC. I HAVE SERVICE DOCUMENTATION AND ONSTAR EMAIL MESSAGES OF FAILURE FOR EVIDENCE OF THIS REPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268444October 15, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT'S WIFE HEARD A GRINDING NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC WHO STATED THAT THERE WAS A LARGE HOLE IN THE TRANSFER CASE AND THE TRANSMISSION FAILED. THE CERTIFIED MECHANIC STATED THAT THE TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267889October 11, 2019
VISIBILITY/WIPER
I HAD JUST PURCHASED A WEEK AGO. 71,000 MILES ON IT. WAS DRIVING TO MEMPHIS TN AT NIGHT IN A RAINSTORM. THE WIPERS WERE SET TO HIGH AND ALL OF A SUDDEN STOPPED WORKING. I NARROWLY A AVOIDED A CRASH AND MADE IT TO THE NEXT EXIT. I HAVE READ SEVERAL OTHER COMPLAINTS AND SEE THAT CANADA ISSUED A RECALL FOR THIS!! PLEASE DO SOMETHING BEFORE SOMEONE GETS KILLED!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267945October 11, 2019
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. WHILE REVERSING AT 3 MPH, THE VEHICLE CRASHED INTO A TELEPHONE POLE DUE TO THE BACK UP CAMERA BEING INOPERABLE. THE CONTACT STATED THAT THE CAMERA DID NOT DETECT THE OBJECT THAT WAS LOCATED ON THE REAR PASSENGER SIDE OF THE VEHICLE. THE VEHICLE SUSTAINED DAMAGE TO THE LIFTGATE AND THE REAR WINDOW WAS SHATTERED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,681.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11267364October 9, 2019
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE THE VEHICLE WAS STOPPED IN THE DRIVE GEAR, IT SHUT OFF AND THEN RESTARTED WITHOUT WARNING. IN ADDITION, WHEN THE KEY WAS RELEASED FROM THE IGNITION, THE VEHICLE MOVED. FURTHERMORE, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE TRANSMISSION CONTROL MODULE AND TORQUE CONVERTER WARNING MESSAGES WERE DISPLAYED. THE VEHICLE WAS TAKEN TO WILLIAMS BUICK GMC (8201 SOUTH BLVD, CHARLOTTE, NC 28273, (704) 697-1600), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 136,059.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267221October 9, 2019
ENGINE
USING A LOT OF OIL BETWEEN OIL CHANGES. ADDED OIL AS NEEDED BUT NOW APPEARS TO BE USING MORE. 3,000 MILES 2 QUARTS DOWN. ABOUT 112,000 MILES OWNED SINCE NEW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267039October 8, 2019
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
STABILITRAK WARNING AND CHECK ENGINE LIGHT CAME ON. GAUGES WENT TO 0 AND THEN BOUNCED UP AND DOWN WHILE I WAS DRIVING. THE CAR REFUSED TO ACCELERATE OVER 40MPH. THIS TIME I WAS NOT ON THE HIGHWAY, BUT THIS HAS HAPPENED WHILE DRIVING ON AN INTERSTATE AS WELL. I HAVE PUT IN A COMPLAINT WITH GENERAL MOTORS AND THEY CALLED BACK ONCE BECAUSE I THOUGHT THE CAR GOT BAD DATA WHEN MY CC FOR ONSTAR WAS COMPROMISED. THEY HAVE NOT RETURNED MY CALLS SINCE. I HAVE TAKEN IT TO A CERTIFIED GM SHOP 4 TIMES AND THEY STILL CANNOT DIAGNOSE THE ISSUE. I AM TERRIFIED TO DRIVE THE VEHICLE NOW. THIS LAST TIME, I WAS ABLE TO RECORD THE GAUGES ACTING CRAZY AND HAVE ALSO SENT THAT TO GENERAL MOTORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266555October 6, 2019
POWER TRAIN
TRANSFER CASE WENT AT 67K JUST BOUGHT IT USED AT 63K. I HAD NO WARRANTY ONLY 60 DAY FROM USED DEALER I BOUGHT IT FROM. RUINED MY PASSENGER SIDE AXEL ALSO WHEN TRANSFER CASE WENT $1137 WAS THE BILL. 500 FOR USED CASE 16K 170 FOR AXEL 30 FOR FLUID REST IN LABOR. SHOULD BE A RECALL CAR SOUNDED AWFUL BACK UP AND IN DRIVE LOSS A BIT OF POWER WHEN DRIVING. ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266557October 6, 2019
ENGINE
OIL CONSUMPTION IS OUT OF CONTROL! WHEN I BOUGHT THE SUV USED AT 63K I COULD HEAR WITHIN 65K I NEED OIL JUST FROM THE SOUND OF THE ENGINE. I BOUGHT A 5 QT AT WAL-MART BECAUSE THERE WAS LESS THAN A QUART ON THE STICK. I GOT AND OIL CHANGE PRIOR ON 8-13-19 MECHANIC SHOWED I WAS LOW ALREADY AT 66K AND WASN'T DUE FOR ANOTHER TILL 72,780 I'M AT 72K AND ENGINE NEEDS OIL! HOPE THE CLASS ACTION LAWSUIT ABIDES TO MY COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266138October 4, 2019
AIR BAGS
THE AIR BAG SERVICE LIGHTS CAME ON 10/2019 WHILE IN MOTION. I NOTICE A RECALL FOR THIS VEHICLE ON THE NHTSA WEBSITE YET THE LOCAL GM DEALER WHERE I LIVE SAYS THAT THERE ISN'T ONE FOR MY VEHICLE ACCORDING TO THE VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266190October 4, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING VARIOUS LOW SPEEDS, THE VEHICLE STALLED AND SHUT OFF WITHOUT WARNING. AFTER THE VEHICLE WAS RESTARTED, THE VEHICLE JERKED AND THEN RESUMED NORMAL OPERATION. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265895October 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE THE VEHICLE WAS AT A STOP LIGHT, IT STALLED. THE VEHICLE WAS RESTARTED AND FUNCTIONED NORMALLY. THE CONTACT ALSO MENTIONED THAT THE OIL CONSUMPTION WAS HIGH. EVERY 1,800 MILES, OIL NEEDED TO BE ADDED TO THE VEHICLE AND AN ABNORMAL NOISE WAS DETECTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TIMING CHAIN WAS FAILING AND A MOTOR FLUSH WAS PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265291October 1, 2019
POWER TRAIN
WHILE DRIVING A SHORT DISTANCE ON A CITY STREET I HEARD A THUD FOLLOWED BY A GRINDING NOISE AND LACK OF POWER. VEHICLE WAS TOWED TO A TRUSTED MECHANIC THAT I HAVE KNOWN AND USED FOR YEARS. DIAGNOSED WITH A CRACK IN THE TRANSFER CASE. MECHANIC HAD DIFFICULTY FINDING A PART AND WAS INFORMED BY SOMEONE AT THE GMC DEALER THAT THIS PART WAS ON BACK ORDER BECAUSE OF AN ISSUE KNOWN BY GMC BUT A RECALL HAD NOT BEEN ISSUED. NEW PART WOULD NOT BE AVAILABLE FOR OVER A MONTH AND REPAIRS WERE NEEDED SINCE IT IS MY PRIMARY VEHICLE. A USED PART WITH A WARRANTY WAS FOUND AND WAS INSTALLED FOR A TOTAL OF $1500. VEHICLE POWER TRAIN WARRANTY WAS EXPIRED. LESS THAN 3 MONTHS AFTER TRANSFER CASE WAS REPLACED WITH A USED PART - THE REPLACEMENT PART CRACKED IN THE SAME EXACT SPOT AS THE ORIGINAL. LUCKILY, THE PART WAS STILL COVERED BY A WARRANTY BUT LOCAL MECHANIC RECOMMENDED DIAGNOSIS BY DEALER TO DETERMINE IF THERE IS AN ISSUE WITH THE TRANSMISSION. CONTACTED GMC TO SEE IF THEY WERE AWARE OF THE ISSUE AND THEY SAID THEY WERE NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265368October 1, 2019
ENGINE, POWER TRAIN, SUSPENSION
ENGINE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265496October 1, 2019
STRUCTURE:BODY
THE REAR HATCH WILL FULLY OPEN AND THEN FALLS PART WAY OR FULLY WITHOUT ANY CAUSE. IT HIT ME IN THE HEAD AND BACK AS I WAS NOT EXPECTING THE HATCH DOOR TO FALL. THIS WAS OBVIOUSLY WHILE THE CAR WAS PARKED IN A GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265274September 30, 2019
ELECTRICAL SYSTEM
THE SCREEN ON THE DASH WHICH INCLUDES THE RADIO AND BACK UP CAMERA GOES WHITE AT RANDOM TIMES AND DOES NOT WORK. I HAVE HAD THE RADIO/SCREEN REPLACED AND IT STILL DOES IT. I HAVE HAD MANY UPDATES WITH THE SCREEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258930September 30, 2019
ENGINE, FUEL/PROPULSION SYSTEM
I WAS DRIVING MY 2012 GMC TERRAIN AND AS SOON AS I SLOWED DOWN OR STOPPED MY CAR WOULD SHUT OFF AND I WOULD HAVE TO TRY TO RESTART IT. FORTUNATELY, I MADE IT HOME WITHOUT HAVING TO STOP. AS I WAS TURNING IN MY DRIVEWAY IT SHUT OFF AGAIN. ONSTAR SUGGESTS IT MAY BE A TIMING ISSUE. HELP! I TOOK IT TO THE DEALERSHIP TO GET A NEW BATTERY AND WHEN I GOT MY CAR BACK THE FUEL SENSOR WAS NOT WORKING. IT WAS WORKING BEFORE THEY GOT IT AND GMC COLLIERVILLE REFUSED TO FIX IT.I CAN'T AFFORD ALL THESE MAJOR REPAIRS AND WILL NOT BY ANOTHER IF GMC DOES NOT RESOLVE THE CONSUMER'S ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258931September 30, 2019
VISIBILITY/WIPER
WHILE DRIVING IN THE RAIN IN ATLANTA OUT OF TOWN OUR WINDSHIELD WIPER BLADES STOPPED WORKING. I AM REFERRING TO OUR FRONT WINDSHIELD WIPER BLADES STOPPED WORKING IN A STORM WHILE WE WERE OUT OF TOWN. WE BOUGHT RAINX AND MADE IT HOME SAFELY, THANK GOD. WE TOOK IT TO THE DEALERSHIP THE NEXT DAY AND THEY CHARGED ME TO REPLACE THE WIPER MOTOR .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258946September 30, 2019
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 60 MPH IN A RAIN STORM, THE FRONT WINDSHIELD WIPERS SUDDENLY BECAME INOPERABLE. THE FAILURE CAUSED A VISIBILITY HAZARD TO THE DRIVER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,885.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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