GMC Terrain Complaints

3,167 consumer complaints on file.

#11359950September 19, 2020
SERVICE BRAKES, WHEELS
WHEN REVERSING OUT OF A PARKING SPOT, BRAKES FAILED CAUSING ACCIDENT. MULTIPLE ATTEMPTS TO DEPRESS BRAKE PEDAL WITH NO BRAKING. HIT A PARKED CAR. AFTER SHUTTING CAR OFF AND ATTEMPTING TO MOVE VEHICLE BRAKES DID ENGAGE AND RESPOND CORRECTLY. REAR DAMAGE TO TERRAIN OCCURRED REQUIRING TOWING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11355653September 17, 2020
VISIBILITY/WIPER
WHILE DRIVING ON I-75 S IN KENTUCKY DURING A TORRENTIAL DOWNPOUR MY WINDSHIELD WIPERS STOPPED IN FILED GOAL POSITION MAKING IT IMPOSSIBLE FOR ME TO SEE. I HAD TO CAREFULLY PULL OVER TO THE SIDE OF THE HIGHWAY. I TRIED REPLACING THE FUSE, TO NO AVAIL. I ATTEMPTED TO USE RAINEX TO IMPROVE VISIBILITY BUT THAT DIDN'T HELP MUCH. THE DEALERSHIP WANTS TO CHARGE $125 TO LOOK AT MY VEHICLE. I COULD'VE BEEN KILLED ON THE HIGHWAY .THIS SHOULD BE A RECALL DUE TO THIS RECURRING ISSUE WITH THIS MAKE AND MODEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355661September 17, 2020
VISIBILITY/WIPER
WAS DRIVING ABOUT 35 MPH ON BACK ROADS IN POURING RAIN WITH WIPERS ON HIGH, WHEN THE WIPERS STOPPED IN THE UP POSITION. NO OTHER CARS WHERE ON THE ROADS, AND WAS ONLY ABOUT 2 MILES FROM MY HOUSE, SO MADE IT HOME, BUT VERY SLOWLY. CAN HEAR WIPER MOTOR WORKING, BUT WIPER BLADE ARMS DO NOT MOVE, LIKE THEY HAVE BECOME UNATTACHED FROM WIPER MOTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355112September 15, 2020
ENGINE, POWER TRAIN
YET AGAIN, ANOTHER COSTLY ENGINE REPAIR. CAR WOULD NOT ACCELERATE PROPERLY, ENGINE SEEMED TO BE BACK FIRING. THEN CHECK ENGINE LIGHT CAME ON (CODE P0016). GMC DEALER SAID THE TIMING CHAINS NEEDS TO BE REPLACED. $2300. YET, THEY WILL CREATE A RECALL FOR A SEAT. BUT NOT AN UNSAFE ENGINE. HOPE LIVES WON'T BE LOST, LIKE WITH THE IGNITION FISCAL. SMH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354920September 14, 2020
UNKNOWN OR OTHER
TRANSMISSION FIRST TO SECOND HAS A HARD SHIFT, THIS HAPPENS A LOT WITH THE SUV HAVING 33,106 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354769September 13, 2020
SERVICE BRAKES
THE VACUUM PUMP FAILED FOR THE SECOND TIME IN LESS THAN TWELVE MONTHS. BOTH TIMES THERE WAS NO BRAKES AT ALL WHEN THEY FAILED. BOTH REPAIRS WERE PERFORMED BY GMC DEALERS. FAILURES HAPPENED WHILE THE TERRAIN WAS BEING DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354577September 12, 2020
VISIBILITY/WIPER
DRIVING DOWN ROAD AT 60 MPH IN POURING RAIN. WIPERS CROSSED EACH OTHER THEN JUST STOPPED WORKING. ALMOST CAUSED ACCIDENT!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354249September 10, 2020
ENGINE
CAMSHAFT ACTUATOR MALFUNCTION CAUSING VECHILE TO SHUT DOWN -VERY UNSAFE. HAVE BEEN TOLD BY DEALER THIS HAPPENS TO ALL GMC TERRAINS AND ONCE FIXED IT WILL HAPPEN AGAIN - SHOULD NOT HAVE TO PAY FOR SOMETHING THAT IS YOUR PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354314September 10, 2020
POWER TRAIN, UNKNOWN OR OTHER
THE CAR KEEPS REVVING AND DOESN'T SHIFT INTO GEAR. YOU HAVE TO LIFT YOUR FOOT OFF THE GAS PEDAL AND GIVE IT A FEW SECONDS AND THEM PRESS IT AGAIN. HOWEVER WHEN YOU PRESS THE GAS AGAIN THE CAR JUMPS INTO GEAR CAUSING THE STEERING WHEEL TO JERK EITHER LEFT OR RIGHT. IT EITHER REVS TOO HIGH OR IT FEELS LIKE IT DOWNSHIFTS. THIS LAST TIME, 9/8/20, I JUST REVERSED OUT OF MY DRIVEWAY ONTO MY RESIDENTIAL STREET, GOING ABOUT 18 MPH WHEN THE CAR WOULD NOT SHIFT INTO 2ND GEAR. WHEN IT JERKED INTO GEAR IT JERKED THE STEERING WHEEL AND IT CAUSED ME TO HIT A PARKED CAR JUST 4 DOORS DOWN FROM MY HOUSE, CAUSING $6000 WORTH OF DAMAGE TO MY TERRAIN LIKELY TOTALING THE 2010 COROLLA I HIT. I HAVE HAD A CLEAN DRIVING RECORD FOR 30 YEARS UNTIL NOW. GMC WILL NOT OWN FAULT AND NOW MY INSURANCE WILL GO UP AS WELL FOR SOMETHING THAT REALLY WAS NOT MY FAULT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11353901September 9, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
KEY IS LOCKING IN THE IGNITION. WHEN TURNING ON THE CAR THE SCREEN DOES NOT DISPLAY, STAYS BLANK. CANNOT TURN THE RADIO ON OR OFF OR UP. IT'S HAPPENING MORE AND MORE. IT CONTINUES WHILE DRIVING. THE GEAR SHIFTER STICKS IN PARK AND IS EXTREMELY HARD AT TIMES TO GET IT IN REVERSE OR DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353822September 8, 2020
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING 35 MPH, WHEN TWO VEHICLES IN FRONT OF HIM CRASHED. THE CONTACT STATED HE DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE FAILED TO STOP AND REAR ENDED THE VEHICLE IN FRONT. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED STERNUM DUE TO THE SEAT BELT AND WAS TAKEN TO THE HOSPITAL AND STAYED OVER NIGHT. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO IMPOUND LOT. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 136,000. *DT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11353617September 8, 2020
VISIBILITY/WIPER
WHILE DRIVING IN THE RAIN AT 55 MPH ON A HIGHWAY ON MY WAY TO SCHOOL I TURNED ON MY WINDSHIELD WIPER, IT CAME ON AND STOPPED MOVING AFTER 10 MINUTES. I HAD TO PUT ON MY BLINKERS AND SLOWLY DRIVE ACROSS LANES TO MOVE IT TO THE SHOULDER OF THE ROAD. I WAITED FOR ASSISTANCE FROM MY HUSBAND TO GUIDE ME BACK HOME (WHICH WAS CLOSER FOR ME) BECAUSE I COULDN'T CONTINUE LIKE THIS FOR ANOTHER 45 MINUTES. BEFORE WE LEFT, WE WAITED ABOUT 20-25 MINUTES MORE ON THE ROADSIDE AND HEADED BACK HOME WHEN IT WAS SAFE TO DO SO. MY HUSBAND DID TRY GETTING IT TO WORK AT LEAST TWICE AS WELL BUT WE COULD HEAR WAS THE MOTOR GRINDING BUT NO MOTION. WE TOOK IT THE NEXT DAY TO NEIGHBORHOOD'S PEP BOYS SINCE THAT WAS CLOSER TO ME THAN THE NEAREST GMC DEALERSHIP TO HAVE IT DIAGNOSED AND I WAS TOLD THAT THE TRANSMISSION HAD GONE BAD AT 47851 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353620September 8, 2020
ENGINE
I WAS DRIVING MY SONS TO SCHOOL AT AROUND 7:45 AM, MY VEHICLE CUT-OFF IN RUSH HOUR TRAFFIC. I HAD TO QUICKLY PUT ON MY HAZARDS AND FLAG THE VEHICLESIN MY LANE AND DRIVING BEHIND ME TO MOVE AHEAD OF ME. I CALLED GMC WHO TOLD ME TO GO THE NEAREST DEALERSHIP BUT MY INSURANCE SAID THEY WOULD SEND ME A TOW TRUCK TO GET ME THERE. THE CAR WAS TOWED TO ROCKVILLE CENTER GMC WHICH DIAGNOSED THE VEHICLE. THEY CHARGED THE BATTERY AND CLAIMED A CABLE WAS LOOSE BUT THAT DIDN'T MAKE ANY SENSE. THREE YEARS AFTER THE SAME THING HAPPENS AGAIN BUT THIS TIME THE DASHBOARD WARNING STATED THE ENGINE NEEDED CHECKING. THIS TIME I TOOK IT BACK THE NEABORHOOD'S AUTOZONE WHICH RAN DIAGNOSTIC TESTS AND SUGGESTED I RETURN TO MY DEALERSHIP WITH THOSE DIAGNOSIS CODES/ISSUES. THE DEALERSHIP TOOK NOTES FROM AUTOZONE'S PRINTOUT, COMPLETED A SCAN TEST AND STATED THAT A CAMSHAFT ACTUATORS NEEDED REPLACING TO PREVENT STALLING WHILE DRIVING. WHE NASKED WHY THIS WASN'T DONE WHEN I TOOK THERE FOR THAT VERY SAME ISSUE 3 YEARS AGO HE SAID THAT WASN'T THE ISSUE BUT NOW I HAVE TO PAY FOR THE REPAIRS BECAUSE I'M 1 WK SHORT OF THE WARRANTY EXPIRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353073September 3, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
MY 2018 GMC TERRAIN HAS MAJOR ISSUES THAT ALMOST CAUSED ME TO HIT A WALL ON THE EXPRESSWAY DUE TO A BRAKE ASSIST ISSUE THAT OTHER OWNERS HAVE A ISSUE WITH AND GMC HAS DONE NOTHING TO HELP THE BUYERS , WHERE CAN WE THE BUYERS GET HELP WITH ISSUES GMC IS WELL AWARE OF??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352837September 2, 2020
SERVICE BRAKES
I PURCHASED A BRAND NEW 2018 GMC TERRAIN (VIN NO. [XXX]) TWO YEARS AGO. THE VEHICLE HAS APPROXIMATELY 50,000 MILES ON IT. ON AUGUST 6, 2020, MY HUSBAND AND I WERE TRAVELING WITH OUR 2-YEAR-OLD SON TO ATTEND AN OUT-OF-STATE FUNERAL. TRAVELING AROUND 75 MPH ON THE HIGHWAY, THE BRAKES FAILED US. THE PEDAL BECAME ENTIRELY STIFF MAKING IT NEARLY IMPOSSIBLE TO SLOW DOWN AND STOP. IT TOOK CONSIDERABLE FORCE TO BRING THE VEHICLE TO A STOP. REMIND YOU, I WAS TRAVELING WITH MY 2-YEAR-OLD SON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352573September 1, 2020
ENGINE
VEHICLE TRANSMISSION OVERHEATS IN LESS THAN 40 MINUTES ON A 70 MPH HIGHWAY. SPEED DETERIORATES AND CAN NO LONGER GO FASTER THAN 55 MPH. VEHICLE MUST BE PUT IN STATIONARY IN ORDER TO COOL TRANSMISSION. INCIDENT HAS REPEATED IN TWICE IN A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352261August 31, 2020
POWER TRAIN, VISIBILITY/WIPER
HELLO MY VEHICLE A FEW MONTHS AGO 2019 THE ENGINE ACTUALLY HAD ONE HOUR ON ME I HAD A WARRANTY ESTABLISH SO WHEN I SELL MY VEHICLE AND THE FORD MOTOR THERE WAS A RECALL ON THE ENGINE RINGS SO THAT WAS COVERED NOW MY TRANSMISSION HAS WENT OUT PLEASE CAN YOU HELP ME THIS IS RIDICULOUS AS WELL AS I HAVE A FEW FRIENDS THAT HAVE THE SAME DEAL QUIZ ME AND HOW THEY'RE HAVING ISSUES WITH THEIR TRANS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352070August 30, 2020
ELECTRICAL SYSTEM, SEATS, EXTERIOR LIGHTING
VEHICLE WAS BEING DRIVEN ON RURAL STATE HIGHWAY CONTAINING HILLS AND CURVES TO GET SERVICED FOR LOW TIRES. ABOUT 20 MINUTES INTO DRIVE THE SEAT HEATER WAS TURNED ON. ABOUT 5 MINUTES LATER THE RADIO, SPEEDOMETER, TACHOMETER, FUEL, TEMPERATURE GAUGES AND TURN SIGNALS QUIT WORKING. A TOOL SYMBOL SHOWED UP ON THE OPTIONS SCREEN. DURING THE REST OF THE DRIVE THE RADIO WOULD COME ON INTERMITTENTLY. AT THE SERVICE CENTER A CODE SCANNER SHOWED NO CODES. THE VEHICLE BATTERY (NEW) WAS CHECKED AND CABLES WERE CHECKED FOR LOOSE CONNECTIONS AND CORROSION. THE ISSUE CONTINUED THROUGHOUT THE SERVICE. AFTER SERVICE THE VEHICLE WAS PARKED FOR SEVERAL HOURS. AT STARTUP FOR THE RETURN DRIVE THE ISSUE HAD SELF CORRECTED AND DID NOT RETURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352128August 30, 2020
ENGINE
I WAS ON MY WAY TO WORK. ALL OF A SUDDEN MY CAR STOPPED ABRUPTLY, WITH NO WARNING LIGHTS OR SIGNALS. IMMEDIATELY AFTER THE CAR SHUT OFF, THE ENGINE LIGHT CAME ON. THE CAR WAS TOWED TO GMC. I WAS CONTACTED ON SATURDAY, AUGUST 30TH, BY THE SERVICE TECH FOR AN UPDATE. APPARENTLY, THE SPARK PLUG MOVED OUT OF PLACE, AND THE PISTON PUSHED IT INTO THE ENGINE. THE TECHNICIAN MENTIONED THAT HE HAD NEVER SEEN ANY LIKE THIS BEFORE. THE VEHICLE IS ONLY 6 YEARS OLD. THERE SHOULD BE NO WAY THAT SOMETHING LIKE THIS COULD TAKE PLACE AND I LOSE EVERYTHING AND HAVE TO PURCHASE AN ENTIRE NEW ENGINE. MOREOVER, HAD I BEEN ON THE INTERSTATE WHEN THIS HAPPENED, I COULD HAVE BEEN KILLED ALONG WITH OTHER PEOPLE AS WELL. IN A WORLD OF TECHNOLOGY, THERE IS NO WAY THAT THIS SHOULD HAVE HAPPENED WITHOUT ANY WARNINGS OR SAFETY MECHANISMS IN PLACE TO PREVENT THE SPARK PLUG FROM MOVING INTO THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352161August 30, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WE DROVE TO A FARM WITH A FAMILY OF 5M KIDS AND AN ELDERLY, AND PARKED MY CAR FOR 2-3 HOURS IN THE FARM'S OPEN AREA PARKING LOT. VEHICLE SHOWED NO WARNING LIGHTS, NO PROBLEMS, NO ISSUES DURING OUR DRIVE TO THE FARM AND PRIOR TO THIS TRIP. EVERYTHING WAS FINE WHEN WE GO THERE AND PARKED. WE WERE READY TO LEAVE THE FARM TO DRIVE BACK HOME, BUT THE CAR SIMPLY WOULDN'T START.THE NEUTRAL GEAR DIDN'T WORK, I ATTEMPTED MANY TIMES IN 30 MINUTES TO START THE CAR, BUT IT DIDN'T START, CONTINUED MAKING THE SOUND OF ENGINE ATTEMPTING TO START BUT NOT SUCEEDING. 30 MINUTES LATER, I DECIDED TO GIVE IT ANOTHER TRY, I WAS AFRAID TO BURN DOWN THE STARTER AFTER ATTEMPTING SO MANY TIMES. IT SOUNDED TERRIBLE, SCREECHING METAL SOUND. ALL OF A SUDDEN, THE CAR STARTED. I LET IT RUN, AFRAID TO TURN IT OFF AGAIN. AFTER 15 MINUTES OF RUNNING, WHILE WE WERE WAITING FOR ROADSIDE ASSISTANCE TO ARRIVE, THE VEHICLE TURNED OFF AGAIN, ALL BY ITSELF. NO ONE WAS INSIDE THE CAR, WE WERE WAITING OUTSIDE WITH THE DRIVER DOOR WIDE OPEN. I CALLED ROADSIDE ASSISTANCE, WAITED 40 MINUTES TO GET A LIVE AGENT TO TALK TO. THE YELLOW ENGINE LIGHT IS ON. I TRIED TO LOOK IN THE MANUAL TO BE ABLE TO FIND ANYTHING REMOTELY CLOSE TO WHAT WAS HAPPENING. CAME UP WITH NOTHING. THIS WAS SO FAR THE TRICKIEST THING TO HAPPEN TO ME. I SCHEDULED AN APPOINTMENT TO TAKE THE CAR TO THE DEALERSHIP FOR DIAGNOSIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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