GMC Terrain Complaints

3,167 consumer complaints on file.

#11459306April 2, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
The front brakes and rotors have been changed twice in 2 months time, over $400. Something is causing the rotors to warp. The heat went out in the middle of winter because the blend door broke, $800. Also, about 6 months ago I had to have the timing chain and a gasket replaced because of the ongoing oil consumption issue, $1300. It's an expensive problem for the owners of these vehicles and no reasonable solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459308April 2, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
Mientras conducía el panel de instrumento digital donde están los relojes se apagó en su totalidad. El auto siguió funcionando pero no podía ver nada en el panel porque estaba literalmente muerto. Me moví hacia un costado de la carretera y apagué el carro. Lo volví a prender pero el panel siguió muerto. El carro si trabajaba. Llegue con mucho temor a casa y lo envié al concesionario donde lo compré. Me dijeron que era el panel de instrumentos y que lo tenían que cambiar.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459249April 1, 2022
VISIBILITY, EXTERIOR LIGHTING
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the parts to do the recall repairs were unavailable. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458766March 29, 2022
SEAT BELTS
The contact owns a 2018 GMC Terrain. The contact stated that while driving, the seat belt restraint warning light illuminated continuously while the driver’s and passenger’s seat belts were fastened. The dealer was informed of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 21,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458787March 29, 2022
VISIBILITY/WIPER
The windshield wipers stopped working on 3/24/2022. There is a recall on the windshield wipers of this vehicle. I called Sunrise GMC Wolfchase and gave them the VIN and they confirmed that It was a recall and scheduled an appointment to fix it for the following week 3/29/2022. I brought the vehicle in and was told by the service manager that they would not fix the windshield wipers according to the recall because the car has a new/savage title. However, they had all parts in stock and would be able to fix it for the price of 575.32. I do not understand this because after reviewing the NHTSA.GOV answers I read that "being salvaged is not reason for a manufacturer to deny a recall. Under the law, they must replace that defective part as long as the car is drivable." Please advise as soon as possible on what steps to take next. As of now, This is our only vehicle and it is needed for transportation to and from work. Thankyou
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458619March 28, 2022
STEERING
Previously wrote to NHTSA and filed complaint about problem with steering rack. Steering Rack BECAME a safety issue as the steering would lock up intermittently and even while driving. Repair (complete replacement) cost nearly $2000 with diagnostic fee from dealer. I feel my year should be covered as other years are. Other issues with GMC quality of parts, so I will probably not buy another GMC product. 2013 GMC Terrain SLE. GMC needs to address this issue and treat ALL customers fairly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458631March 28, 2022
POWER TRAIN
transmission jerking at low speeds no power,was told by dealer i need a new transmission i only have 60,000 miles on my 2017 terain gmc no warning indicator lights came on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458656March 28, 2022
VISIBILITY/WIPER
Wipers were intermittently working then completely died. Took for replacement and 3 months after replacement motor dies again. Take it back to the mechanic which said it would be a dealership issue. I go to the dealership which they do have n192266180 special coverage adjustment wiper transmission arm linkage failure which they said they would have replaced my wiper motor. However, the special cover adjustment has expired. I feel that this is a safety issue. My wipers no longer work and I am looking for a replacement by the dealership due to a safety issue with the wiper transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458704March 28, 2022
LANE DEPARTURE: ASSIST, SERVICE BRAKES, ENGINE
UNKNOWN...ACTS AS IF ITS A SMART CAR THAT'S NOT REALLY A SMART CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458141March 24, 2022
EXTERIOR LIGHTING, VISIBILITY/WIPER
Headlights- melted plug causing fire damage on both headlights, replaced with new headlights and bulbs as well as a new wire harness plug. Was driving smelt smoke/wires burning. Wipers- stop preforming during rain storm Southeastern NC on hwy 701 south on 3-24-22. And still does not work. Maybe be associated with older model terrain recall. Same happen to this model.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11458047March 23, 2022
VISIBILITY/WIPER
Upon traveling west on M50 in Monroe county the vehicles windshield wipers stopped working during a heavy storm. My visibility was gone. I had to veer off onto the shoulder of the road. I was unable to see out of my windshield during the windshield wiper failure. I got out of the vehicle and smoke was coming near the windshield wiper arms at the cowl vents. My windshield wipers were completely off as if the wiper transmission arm had broke. The windshield wiper motor was dead and the ball joint for the transmission had fallen off. This is a major safety concern. HIGH RISK of a head on collision and/or accident involving a pedestrian, structure and environment off road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457970March 23, 2022
AIR BAGS
Airbag sensor failed, and is available for inspection. GNC dealership turned off the front passenger airbags.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457596March 21, 2022
ENGINE
My 2015 GMS Terrain SLE-2 engine failed last week with 109000 miles, just past the warranty. I was told the engine ran out of oil yet there were no signs of leaks. This caused the timing chain to fail and lifters broke. I have it changed regularly at my original and then local dealership and have all receipts. I had to scrap the car. GM nor the dealership informed me that there were issues with oil consumption. The dealership had NO explanation as to how it ran out of oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457661March 21, 2022
SERVICE BRAKES
The contact owns a 2018 GMC Terrain. The contact stated that while her husband was driving 50 MPH, the brake pedal was depressed and went to the floorboard. The service brake assist warning light was illuminated. The vehicle was not taken to a dealer nor independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457737March 21, 2022
POWER TRAIN
The contact owns 2021 GMC Terrain. The contact stated upon starting the vehicle and attempting to shift the vehicle to drive, the vehicle inadvertently reversed. The contact depressed the brake pedal. There were no warning lights illuminated. The contact stated that the gear shift selector was stuck in park(P) position while the instrument panel was displaying that the vehicle was in neutral. The vehicle was towed to the dealer who informed the contact that they could not replicate the failure; however, the vehicle remained under observation at the dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457062March 17, 2022
ENGINE, STEERING, POWER TRAIN
The 2.4l ecotec motor has had so many complaints not only for gmc terrain but also the Chevy equinox. The motor just stops and lose everything while driving! I was in traffic and it stop almost causing an accountant God I wasn't hurt! Now I have this car with a blown motor because it's a no tolerance motor. We spend so much money on these vehicles and spend so much to keep them safe for driving on the road and yet when it comes to the company cutting corners to save money they don't get faulted for putting faulty equipment in these vehicles. I have a 2011 terrain and I bought it in 2019 for 9000 and drove it a month before the motor blew it has less then 100000 miles on it and for me to get a new motor it's another 5000. I just don't understand why if the equipment is faulty and so many complaints have been posted about the same issue why it's not being recalled or why we can't get the company to give us new motors or a new car! We are expected to pay insurance registration inspections test every year and pay for the normal wear on the vehicles to make sure they are safe but they can't recall faulty parts! I foster children and can't afford to make expensive purchases that weren't caused by neglect on my part
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457150March 17, 2022
ENGINE
Engine has had High Oil consumption for years I been changing oil every 1500 to 2000 miles, My GMC dealer nor did GMC inform me that there is an issue with this vehicle even when i had an extended warranty and the car has been in for service many times at my local dealership for it. now it will cost as much as a new engine to fix. GMC needs to make there products better and honor there mistakes,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457162March 17, 2022
SERVICE BRAKES
I have been notified that my brake vacuum pump EXPLODED in to my engine, leaving me with limited braking ability. I was driving through a school zone when the brakes went out, I noticed as I was not able to stop at an intersection. This could have led to multiple injuries, including children being in harms way. I had no warning this was coming and now look towards a hefty repair bill. GMC has recalled vacuum pumps in other models but for some reason the terrain is not included. I wonder if there just haven't been enough deaths caused by faulty brake systems for them to cover this model too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456764March 15, 2022
STRUCTURE
The contact owns a 2022 GMC Terrain. The contact stated upon purchasing the vehicle and driving 60 MPH to her residence for an hour, she smelled a strong glue, plastic and chemical-like odor. The contact stated that she parked the vehicle out in the sun and rolled the windows down; however, she could still smell a strong chemical odor inside the vehicle. The contact stated that the odor was significantly strong and caused her to have a sore throat while driving the vehicle. The contact stated that the odor smell was everywhere inside the vehicle; however, she had only been riding in the front driver's seat. The dealer was notified of the failure and advised the contact to take the vehicle to their location and they would spray ozone inside the cabin of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 6. Still after driving with windows down for 5 months toxic fumes are still there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456254March 11, 2022
ENGINE, VEHICLE SPEED CONTROL
Bought my 2013 Gmc Terrain with 84,000 miles for $16,000. At 97,774 miles had to have it serviced for excessive oil consumption with timing cover and front crank seal cleaned and timing cover gasket replaced. Cost over $700. Then at 100333 miles had to have a new timing chain put in and water pump also the camshaft and cam phasers cost over $2,000. Now it is around 121000 miles and the lights on dash light up while driving to service stability track and I can not go faster then about 30 miles an hour. It then goes off and randomly comes back on while driving at any speed. Also there is a HUGE OIL PROBLEM with oil not just dripping like a small leak but spewing basically from underneath vehicle. I have to literally put oil in my car before I drive it anywhere because it all leaks out while I drive. Was told by a macanic I have a leak where the engine meets the transmission and my options for fixing it are to totally replace the engine hahaha or get a new vehicle. Wtf GMC this is not ok!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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