GMC Terrain Complaints

3,167 consumer complaints on file.

#11464604May 14, 2022
UNKNOWN OR OTHER
The engine "Auto Stop" feature can have enough of a delay to allow the accelerator to be pressed as the engine starts causing it to lurch forward rather than accelerate smoothly. It also can cause a delay when pulling out into heavy traffic. There is currently no way to temporarily or permanently defeat the system on this GM model according to GM service department. Though I am sure it is operating as designed for certain owner driving styles and traffic conditions this can be a serious hazard. Car makers should be required to either disable the feature permanently by owner request or have a method for the owner to bypass the system. With less than 250 miles I have experienced 2 incidents of almost hitting the car in front of me from a stop and 1 of almost being hit pulling into heavy traffic from a stop. I see many other similar complaints and hope this can be addressed before someone is hurt or worse due to it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464515May 13, 2022
VISIBILITY/WIPER
My fear is that the car's engine accelerates very slowly when entering large intersections, I feel that it is a great danger
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464520May 13, 2022
ENGINE
I bought my used 2014 GMC Terrain in September of 2021 from a GMC dealership. Not long after owning it, I checked the dipstick and the oil was too low to register. I then take it to the dealership for investigation where they tell me we need to perform an oil consumption test. After the first check in after 1,000 miles they said it was within its normal consumption levels and to come back in another thousand miles. A few days later I decided to check the dipstick again for myself to see the oil level was below the dipstick again. Since then I took it to another dealership where they once again performed an oil consumption test and said that my car did have a problem as it was consuming around 2 quarts for every 1,500 miles. Not wanting to pay exorbitant prices for them to repair it I have just been checking the oil level every 500 miles and filling it back up. I have heard numerous problems that occur when the oil gets too low such as permanent engine damage, stalling, and more. I am aware of this issue but many are not and it could cause very serious accidents for those who also have this problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464553May 13, 2022
EXTERIOR LIGHTING
The contact owns a 2010 GMC Terrain. The contact stated that after changing headlight bulbs, the headlights operated for only one day. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 22V137000 (Exterior Lighting). The approximate failure mileage was 137,000. Invalid VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464221May 11, 2022
VISIBILITY
The contact's niece owns a 2014 GMC Terrain. The contact's niece received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that while his niece was driving at an undisclosed speed, the windshield wipers failed to operate as needed. The vehicle was taken to the dealer and the dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact's niece to pay out-of-pocket for the windshield wiper module replacement and that she would be reimbursed when the remedy was available. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464025May 10, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2012 GMC Terrain. The contact stated that the vehicle failed to start. AAA arrived at the contact's residence and replaced the battery. The vehicle was then taken to an independent mechanic where the plugs and other unknown parts were replaced however, the failure recurred. The contact replaced the battery twice. The contact also stated that the passenger's side headlamp had failed. The contact later received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) which he associated to the failure. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 78,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464027May 10, 2022
VISIBILITY/WIPER
The contact owns a 2016 GMC Terrain. The contact stated while driving 65 MPH in inclement weather, the windshield wipers stopped working as needed. There was no warning light illuminated. The contact pulled over and waited until the rain slowed down and drove home safely. The contact took the vehicle to the dealer who diagnosed the vehicle with a wiper module failure. The contact was informed that the wiper module needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463828May 9, 2022
AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT
Started car in parking lot. Warning came on saying “service safety restraint system” and airbag illumination was on. Just notified salesman as I have only had this vehicle about 10 days. Bought it used. Unfortunately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463831May 9, 2022
ENGINE
The contact owns a 2013 GMC Terrain. The contact stated that while driving at various speeds, the vehicle inadvertently stalled without warning. The vehicle was examined by an independent mechanic who diagnosed that timing chain pretensioner and rear main seal had failed causing the engine to lose engine oil and cause severe damage to the engine. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463904May 9, 2022
EXTERIOR LIGHTING, VISIBILITY
The contact owns a 2015 GMC Terrain. The contact stated while driving at an undisclosed speed, the windshield wipers became inoperable. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 102,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463772May 8, 2022
VISIBILITY/WIPER
Drivers side windshield wiper stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463700May 7, 2022
AIR BAGS
None of the Airbags deployed in my 2014 GMC TERRIAN when I was in an accident.was struck very hard on rear passenger side spun around and hit a tree head one.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11463744May 7, 2022
POWER TRAIN, FUEL/PROPULSION SYSTEM, STEERING
Hello, I have spent a lot of money on this mobile car and even so, it continues to cause problems and the oil runs out too quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463665May 6, 2022
EXTERIOR LIGHTING
The contact owns a 2015 GMC Terrain. The contact stated while driving approximately 65 MPH at night, the headlights became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed. The vehicle was repaired. The manufacturer was not notified of the failure. The contact stated that the failure was related to NHTSA Campaign Number 22V137000 (Exterior Lighting). The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463309May 4, 2022
VISIBILITY, EXTERIOR LIGHTING
The contact owns a 2015 GMC Terrain. The contact stated that while his wife was driving at an unknown speed, the windshield wiper failed to operate as needed without warning. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the parts for the recall repairs were unavailable. The dealer had not been notified of the recall. The manufacturer had been notified of the failure and referred to the contact to the dealer for a temporary repair since the parts for the repair remained unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle had yet to be repaired. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463330May 4, 2022
VISIBILITY:WINDSHIELD WIPER/WASHER
On5/3/2022 we were driving on I65 around Shepherdsville KY. It was pouring down rain and our windshield wipers stopped working and stuck in the up position. We had a semi on each side of us. This made it even more difficult to see due to the rain coming off of their tires and spraying onto our window. We had to slow down to a dangerous low speed on the interstate due to the difficulty seeing. We made it to the shoulder after almost being hit by a semi We had to sit there until the rain stopped. This was extremely dangerous in itself being that it was on an interstate with high speed limits. We had no choice but to stop in the town of Shephardsville and get a hotel room. We are still trying to make our way back home at this time to IN. This has not been expected by anyone at this time. There were no warnings of any kind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463333May 4, 2022
STRUCTURE:BODY:TAILGATE
The contact had a dealer loaner vehicle, a 2015 GMC Terrain. The contact stated the liftgate raised up extremely fast and caused the hydraulic on the passenger side to detach. Once the hydraulic fell, the liftgate hit her in the head, and she became unconscious. A random person assisted contact. Once she became conscious she drove herself to an emergency. The contact was diagnosed with major injuries of spinal whiplash and consciousness. The contact had been scheduled for a neurologist. The dealer was notified of the failure; however, were not of assistance. The dealer informed the contact to notify GMC of the failure. The manufacturer has not been notified. The approximate failure mileage was 102,000
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11463393May 4, 2022
EXTERIOR LIGHTING
The contact owns a 2016 GMC Terrain. The contact stated while driving approximately 45 MPH his vehicle inadvertently and unknowingly crashed into the vehicle in front. The contact was unable to see the vehicle in front of him due to the glare of headlights. The air bags did deploy. There were no warning lights. The vehicle was damaged in the front, but drivable. The vehicle was not diagnosed with a failure. The manufacturer was notified of the failure. There were no police reports or medical treatments. The contact has minor injuries to the jaw. The contact related the failure to NHTSA Campaign Number 22V137000 (Exterior Lighting). The approximate failure mileage was 76,000
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11463428May 4, 2022
FUEL/PROPULSION SYSTEM
I had been fishing at the lake and went to leave and when I got in my car I put it in reverse and backed up then put in drive to pull forward, only I pushed the throttle all the way to the floor and the vehicle was completely unresponsive. I put it back in reverse and backed up a little more then put back in drive and same thing happened. I then put it in neutral and have it gas and with the pedal to the floor it barely revved the engine at all. I put it back in drive and floored it again and started turning the when from side to side still nothing. I put it in park then back in drive and with the gas pedal to the floor it barely started to creep forward. It continued to creep for about 40ft then all of a sudden the throttle worked and vehicle jerked forward. 2 days later I was driving in town with my daughter in the car and slowed down before turning up a steep hill and the vehicle did the same thing. Gas pedal to the floor and wouldn't accelerate. Only this time I almost got rear ended. I have contacted the dealer and told them I need a loaner while my vehicle is fixed and their response was "I don't know what to tell you we don't have any". I called GM and they said they would contact the dealer and see if they just don't have any loaners available or of they don't offer them and said they would call me back. The end of the next day I still haven't heard from them so I reach out to them again this time being told "an owning advisor has already handled your claim, sorry you haven't been updated yet". I don't need updates, I need a safe vehicle for me and my kids! My car has only 57XXX miles plus I bought a 100,000 extended warranty. Please hold GM accountable for their poor quality of vehicles and even worse customer service!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462992May 2, 2022
ENGINE
The vehicle lost sudden speed and stalled in the road and had to be pushed off the road to a safe location so I wouldn't get hit and be towed. The mechanic done an assessment to find out my timing chain broke and damaged my head and pistons. I was also advised by the mechanics that this goes along with the engine consumption issue that my Terrain had that GMC has refused to look at and take blame for. My car now needs a new motor. Consumer stated she has 5,000 worth of damages.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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