GMC Terrain Complaints

3,167 consumer complaints on file.

#10822819January 28, 2016
ELECTRONIC STABILITY CONTROL (ESC)
WHEN IN MOTION STABILITRAK LIGHT COMES ON, I RECEIVE THE MESSAGE "ENGINE POWERING DOWN", CAR SLOWS DOWN TO 10 MILES AN HOUR. YOU MUST PULL OFF ON SIDE OF ROAD TURN CAR OFF WAIT APPROXIMATELY 60 SEC AND RESTART CAR. THIS IS SO UNSAFE I AM AFRAID TO TAKE IT ON EXPRESSWAYS. TOOK TO DEALERSHIP THEY CLAIMED IT WAS TIMING CHAIN AT COST OF $2000. GOT GM AND DEALERSHIP TO PAY PART OF COST. THEN WAS TOLD IT NEEDED A SERPENTINE BELT AT AN ADDITIONAL COST OF COURSE. PICKED CAR UP AND THE VERY NEXT MORNING THE CAR DID IT AGAIN. TOOK VEHICLE BACK TO DEALERSHIP AND AM NOW BEING TOLD IT NEEDS A THROTTLE BODY AT AN ADDITIONAL COST OF $400. CHECK ENGINE LIGHT HAS BEEN ON THE WHOLE TIME. DO THEY REALLY KNOW WHATS WRONG WITH IT OR JUST SHOOTING IN DARK WHILE I SPEND MORE MONEY. THIS IS A SAFETY HAZARD!! CAR WAS BROUGHT IN WHILE STILL UNDER WARRANTY FOR CHECK ENGINE LIGHT THEY WERE NEVER ABLE TO DIAGNOSE A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822455January 27, 2016
ELECTRICAL SYSTEM, ENGINE, SEAT BELTS
I PURCHASED MY 2012 GMC TERRAIN FROM CLAY COOLEY IN IRVING, TX ON 01/05/2015 WITH AN EXTENDED SERVICE CONTRACT. I HAVE HAD ISSUES WITH THIS VEHICLE EVER SINCE. I TOOK THE VEHICLE IN FOR SERVICE AND WAS TOLD THE SERVICE CONTRACT WOULD NOT COVER MY ISSUE AND THAT THE ISSUE WAS CAUSED BY LACK OF MAINTENANCE, WHICH IS NOT THE CASE AS I MAINTAIN THE OIL IN THIS VEHICLE AND EVEN HAD TO PURCHASE A NEW BATTERY FOR THE VEHICLE RECENTLY. I AM ATTACHING A PICTURE OF THE CONDITION OF THE BATTERY SHORTLY AFTER THE VEHICLE WAS SOLD TO ME TO WHERE I CONTACTED MY SALES AGENT AND HE ADVISED ME TO CHECK MY SERVICE CONTRACT. THIS CAR'S ENGINE REPEATEDLY STOPS, ESPECIALLY WHEN APPROACHING A RED LIGHT OR STOP SIGN OR AT THE MOMENT OF ACCELERATION. I HAVE HAD TO AVOID MANY ACCIDENTS DUE TO PEOPLE DRIVING UP ON ME BECAUSE I SHOULD HAVE BEEN ACCELERATING AT THE TIME BUT MY CAR TURNED OFF. THE BATTERY WOULD DIE ON THIS CAR ON A WEEKLY BASIS WHICH CAUSED ME TO PURCHASE A BATTERY AND THERE IS STILL NO PROGRESS IN THE VEHICLE. THERE ARE ELECTRICAL ISSUES AS WELL AS THE LIGHTING IN THE CAR GETS DIM WHEN WE ARE IN THE DARK BUT BRIGHT WHEN THE SUN IS OUT. ALSO, THE SEATBELT FOR THE PASSENGER'S SIDE CONSTANTLY RINGS SENDING A NOTIFICATION THAT THE SEATBELT NEEDS TO BE LATCHED, EVEN WHEN NO ONE ELSE OR NOTHING ELSE IS IN THAT SEAT. I FEAR THAT ONE DAY I MAY NEED THAT AIR BAG AND IT MIGHT NOT WORK BECAUSE THE SEATBELT APPEARS TO BE FAULTY. ALSO, ANOTHER ISSUE, WHICH IS NOT NECESSARILY A SAFETY ISSUE, BUT AN EXTREME NUISANCE AND ALSO MAYBE AN ELECTRICAL ISSUE IS THE CAR RADIO AND VOLUME WILL FREEZE AT ANY GIVEN MOMENT AND THE CAR HAS TO BE STOPPED AND IDLE FOR A PERIOD OF TIME BEFORE THE RADIO IS ACTIVE AND ABLE TO TURN CHANNELS AGAIN. THE SAFETY ISSUES FOR THIS CAR IS REAL AND I AM IN FEAR THAT I WILL GET HIT FROM BEHIND DUE TO THE FAULTY ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822262January 26, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
WIFE WAS DRIVING HER VEHICLE, ALL SERVICE ENGINE LIGHTS DISPLAYED, CAR DE-ACCELERATED AND WAS ABLE TO LIMP INTO A BUSINESS ON A 45 MPH ROAD. TOOK CAR TO DEALERSHIP, ALL SERVICE ENGINE LIGHTS WERE ON DISPLAY, SERVICE TECHNICIAN ACKNOWLEDGED THIS. CANNOT DUPLICATE PROBLEM, NO PROBLEM FOUND IN DIAGNOSTIC TESTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821841January 23, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING MESSAGE READ REDUCED ENGINE POWER LOST ALL POWER COULD NOT CONTROL THE STEERING WHEEL! THEN THE CAR SHUT DOWN AND CONTINUED TO ROLL DOWN THE HIGHWAY .ALMOST GOT HIT BY OTHER CARS FROM BEHIND. VERY FRIGHTENING FOR ME I ALMOST GOT A PANIC ATTACK. I MANAGED TO STOP THE CAR ON THE SHOULDER OF THE ROAD WITH HALF OF THE CAR STILL BLOCKING OTHER CARS .CAR WILL NOT START. THE BATTERY IS NEW .I HAVE DONE RESEARCH ON SOCIAL MEDIA AND THERE'S THOUSANDS OF GM CUSTOMERS WHO HAVE OR ARE FACING THE SAME ISSUES. IS THIS ANOTHER COVER UP BY GM THAT'S CONTINUOUSLY IGNORING THIS PROBLEM AND THE CONSUMERS ARE PAYING THOUSANDS OF DOLLARS IN THIS REPAIR. I WAS TOLD I NEED REPAIRS THAT WILL COST $4000 DOLLARS ON A 2011 GMC TERRAIN CAR I GOT A YEAR AGO. THIS IS RIDICULOUS. WHO IS FIGHTING FOR THE CONSUMERS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821873January 23, 2016
STRUCTURE:BODY, UNKNOWN OR OTHER
THE REAR DOOR AIR LIFT WILL NOT STAY OPEN WHEN YOU PRESS THE BUTTON. ON 2 OCCASIONS I HIT MY HEAD BECAUSE I DID NOT KNOW IT HAD DROPPED DOWN WHEN I WAS LOADING AND UNLOADING GROCERIES. THE VEHICLE WAS PARKED IN A PARKING LOT AND IN MY GARAGE. IT WAS NOT RUNNING. I FOUND AN ENTIRE PAGE ON THE INTERNET OF MANY PEOPLE HAVING THE SAME ISSUES. IT IS CALLED THE TERRAIN FORUM.NET . THIS IS VERY DANGEROUS BECAUSE SOME PEOPLE HAVE SAID THEY HAVE HAD THEM DEAD FALL. PEOPLE COULD BE INJURED OR KILLED BY THE FORCE OF THIS DOOR COMING DOWN ON THEIR HEADS. GMC HAS RECALLS ON THIS PROBLEM WITH SOME OF THEIR OTHER CALLS BUT NOT THE GMC TERRAIN. I TALKED WITH THEM TODAY AND THEY SAID THEY HAVE NOT HAD ENOUGH COMPLAINTS TO HAVE A RECALL! HERE IS THE LINK TO THE TERRAIN FORUM HTTPS://WWW.GOOGLE.COM/SEARCH?SOURCEID=NAVCLIENT&AQ=&OQ=TERRAIN+FORUM&IE=UTF-8&RLZ=1T4ADFA_EN___US607&Q=GMC+TERRAIN+FORUMS+DISCUSSIONS+&GS_L=HP..3.0J0I22I30L4.0.0.0.18414...........0.ZC-SM_RUIMS#Q=LIFT+GATE+WILL+NOT+STAY+OPEN+ON+MY+2010+GMC+TERRAIN
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10821433January 21, 2016
ENGINE, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING 45-50 MPH, THE CHECK ENGINE WARNING LIGHT AND TRACTION CONTROL WARNING LIGHT ILLUMINATED, AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY MODULAR CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,158. UPDATED 04/04/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821253January 20, 2016
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, ENGINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WHILE DRIVING AT LOW SPEEDS. THE TPMS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CHECKED THE ALTERNATOR AND STATED THAT THE BATTERY WAS LOW AND THE VEHICLE NEEDED AN OIL CHANGE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 112,790.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820822January 18, 2016
ELECTRICAL SYSTEM, VISIBILITY/WIPER
IN MOTION. HIGHWAY AND STREET. THE DEFROST SYSTEM STOPPED BLOWING TO CLEAR THE WINDSHIELD AREA. IT WOULD BLOW INTO PASSENGER AREA EITHER COLD OR SO HOT YOU COULD HARDLY HOLD YOUR HAND IN FRONT OF THE VENT. WHEN YOU SHUT THE VEHICLE OFF YOU CAN READILY HEAR A KNOCKING SOUND FROM THE DASH FOR SEVERAL MINUTES. THE RADIO ALSO SHUT OFF ALONG WITH ALL THE RADIO ILLUMINATION INITIAL PROBLEM DATE: DEC 27, 2015. THE INABILITY TO DEFROST IS A CONTINUING PROBLEM TO PRESENT TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819861January 12, 2016
ENGINE
I WAS DRIVING THE CAR THROUGH A TUNNEL WITH MY YOUNG DAUGHTER. THE ENGINE STOPPED. THE CHECK ENGINE LIGHT HAD JUST GONE ON EARLIER THAT DAY, AS WE WERE DRIVING FIRST THE "ENGINE POWER REDUCED" WARNING WENT ON THEN THE ENGINE DIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818566January 6, 2016
ENGINE
MY GMC TERRAIN HAS STALLED OUT WHILE DRIVING AT HIGHWAY SPEEDS 65-70MPH (I WASN'T TURNING, STOPPING, OR SWITCHING LANES). COMPLETELY SHUT OFF, NO POWER STEERING OR POWER BRAKES. I WAS ABLE TO COAST OVER 3 LANES OF TRAFFIC, IN RUSH HOUR, AND COME TO A STOP ON THE SHOULDER. THE TRUCK WOULD NOT RESTART. PREVIOUS TIMES IT STALLED, AND I WAS ABLE TO PUT IT IN NEUTRAL AND TURN IT BACK ON. TODAY (JANUARY 6TH, 2016) HOWEVER, IT WOULD NOT TURN ON. IT WOULD CRANK, BUT THAT'S IT. I CALLED A TOW TRUCK AND HAVE IT AT THE DEALERSHIP NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818315January 6, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
I ORDERED THIS VEHICLE IN 12/2009 AND RECEIVED IT 2/2010. THERE HAVE BEEN SEVERAL RECALLS AND MOST RECENTLY I HAD TO REPLACE CAM SHAFT ACCUATORS AND HIGH PRESSURE FUEL PUMP TO THE TUNE OF $1800.00. MY WIFE WAS DRIVING HOME FROM WORK AND THE CAR WAS RATTLING AND VIBRATING LIKE IT HAD TWO FLAT TIRES. BEFORE THAT SHE INFORMED THAT THE SERVICE ENGINE AND STABILITRAK LIGHTS HAD COME ON. THERE IS A NOISE THAT RATTLES IN THE EXHAUST AND I HAVE HAD PROBLEMS WITH THE HEATER NOT WORKING IN THE COLD DAYS OF WISCONSIN. I AM HIGHLY DISAPPOINTED IN GMC, WHO RECEIVED A "BAIL OUT" NOW OWNERS OF THIS VEHICLE NEED A "BAIL OUT" FROM THIS TERRIBLE DESIGN OF A VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818397January 6, 2016
POWER TRAIN
WHILE STOPPED AT A TRAFFIC LIGHT, THE TRANSMISSION FAILED AND THE VEHICLE SWITCHED ITSELF INTO REVERSE, PROPELLING THE VEHICLE BACKWARDS ALMOST STRIKING THE VEHICLE BEHIND ME. THE ENTIRE TRANSMISSION REQUIRED REPLACEMENT AND SINCE IT WAS 52 MILES OVER THE WARRANTY PERIOD, GMC WOULD NOT WARRANTY IT. THE ISSUE THAT I AM ASKING YOU TO INVESTIGATE, IS GM'S RESPONSE TO ME WHEN I EXPLAINED THE TRANSMISSION FAILURE AND THE CAR PUTTING ITSELF IN THE REVERSE MODE. I HAD BEEN SPEAKING WITH ONE OF THE EXECUTIVE CUSTOMER SERVICE REPS WHO WORKS DIRECTLY FOR THE CEO OF GM, WENDY AND I WAS ABRUPTLY TOLD THIS TRANSMISSION FAILURE AND THROWING ITSELF INTO REVERSE IS NOT CONSIDERED A PROBLEM OR ISSUE WITH GM. I FEEL THAT IT IS A SERIOUS PROBLEM AND CONCERN WHEN THE PASSENGERS SAFETY IS AN ISSUE. I CANNOT BELIEVE THEIR ATTITUDE AND NON-ACTION OR EVEN CONCERN OVER THIS MATTER AS THIS COULD HAVE BEEN A TRAGIC OCCURRENCE, PARTICULARLY IF IT COULD HAVE BEEN PREVENTED BY THE MANUFACTURER, GM. I AM PREPARED TO TAKE THIS SITUATION TO ANY LEVEL AND AGENCY THAT I NEED TO AND I PURPOSELY KEPT THE OLD PARTS OF THE TRANSMISSION THAT FAILED. WE HAVE A POTENTIALLY DEADLY SITUATION HERE AND I AM UNABLE TO CONVINCE ANY ONE WITHIN GM OF THE SERIOUSNESS OF THIS SITUATION. THEREFORE, I AM ASKING FOR YOUR ASSISTANCE AS I AM CONVINCED THAT A THOROUGH FEDERAL INVESTIGATION IS APPROPRIATE AND I AM ALSO CONVINCED THAT GM IS "SWEEPING" THIS ISSUE UNDER THE CARPET AND WITHHOLDING THE TRUTH FROM THE CONSUMER. ANYTHING I CAN DO, PLEASE EMAIL ME OR CALL ME ANY TIME. THANKS FOR YOUR CONCERN AND ACTION. [XXX] 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817508January 4, 2016
AIR BAGS, ENGINE
TAKATA RECALL - BOUGHT VEHICLE USED,IN PAST 2 YEARS HAVE GONE TO START TRUCK AN IT STUTTERS WHEN TRYING TO TURN IGNITION OVER.ALL LIGHTS ON DASH FLASH AND UPON STARTING A 2ND TIME ENGINE LIGHT COMES ON. I WORK IN AUTO COLLISION INDUSTRY AND READ WITH MY SCAN TOOL. EVERY TIME ITS LISTED AS FAULTY START.DIDN'T THINK ANY MAJOR WRONG,TILL I REAR ENDED SOMEONE AT ABOUT 35 DIRECT HIT. I HIT MY CHEST HARD ON STEERING WHEEL & HAVE WANTED TO GET RID OF TRUCK SINCE. I KNEW THE BAGS SHOULD'VE DEPLOYED AN FELT UNSAFE SINCE THEY DID NOT. NO RECALL LISTED,BUT THEN I SAW COBALT MAJOR RECALL AND IT SEEMS IDENTICAL TO MY VEHICLES ISSUE. CONTACTED GMC TO FIX,NOT COVERED. BUT SINCE WE DO SO MUCH BUSINESS AND IT SEEMS CONNECTED THEY WILL BE REPAIRING TOMORROW HOWEVER COBALTS RECALL REQUIRES. UNFORTUNATELY OTHERS MIGHT NOT BE SO LUCKY AS I.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10816714December 29, 2015
VISIBILITY/WIPER
WIPERS IN "ON" POSITION, WIPER MOTOR AUDIBLY RUNNING, NEITHER WIPER BLADE WOULD MOVE ACROSS WINDSHIELD, BOTH REMAIN STATIONARY. CAN MANUALLY MOVE BOTH BLADES FREELY, NO BINDING, IN UNISON VALIDATING LINKAGE BETWEEN THE TWO BLADE ARMS WERE STILL CONNECTED. SUSPECTED MOTOR SHAFT/SPLINE CONNECTING TO THE "BLADE TRANSMISSION" WAS DISCONNECTED, STRIPPED, OR FELL OFF. TO ENSURE NOT AN ELECTRICAL ISSUE, REMOVED 25 AMP FUSE (NO. 29) FROM ENGINE COMPARTMENT FUSE BUSS AND INSPECTED FUSE. FUSE INTACT AND IN LIKE NEW CONDITION. REINSTALLED THE FUSE RESUMING MOTOR FUNCTION. DROVE THE VEHICLE TO VALENTINE GMC BUICK, FAIRBORN, OHIO AND ASKED SERVICE MGR IF A TSB REFERENCING THIS SAFETY ISSUE HAD BEEN REPORTED. THE SERVICE MGR DID NOT COMMENT; INSTEAD HE SHOWED ME AN ILLUSTRATED PARTS BREAKDOWN OF THE AREA IN QUESTION POINTING TO THE BLADE TRANSMISSION. TO CONFIRM MY DIAGNOSIS, HE HAD ONE OF THEIR MECHANICS INSPECT THE AREA IN QUESTION PENDING THE REMOVAL OF A PANEL. SERVICE MGR FOLLOWED BY STATING I "MIGHT" NOT HAVE TO PAY, DEPENDING ON THE PROBLEM. THE INSPECTION PROVED IT WAS INDEED THE WIPER BLADE TRANSMISSION P/N 25948436, GM AT FAULT. THE SERVICE MGR ALSO STATED PARTS ON-HAND FOLLOWED BY A $250.00 QUOTE TO REPLACE. WITH THE AREA IN QUESTION APART, I CONCURRED WITH THE WORK WHICH WAS DONE IN A FEW MINUTES. AFTER EXAMINING THE BILL, I CROSSED THIS PART NUMBER ON-LINE AND FOUND COUNTLESS GENUINE GM SOURCES CHARGING FAR LESS; $95.16, TO BE EXACT (LESS SHIPPING AND INCLUDES 1 YR WARRANTY). I BROUGHT IT UP TO THEIR ATTENTION AND WAS TOLD THEIR LIST PRICE IS $199.95 WITH THE SAME 1 YEAR WARRANTY, AND THE LABOR COST WAS DISCOUNTED DOWN TO $85.00 PER HOUR. REGARDLESS OF COSTS, THE FACT REMAINS; LOW OR NO VISIBILITY COULD RESULT IN A CRASH CAUSING INJURY OR DEATH UNLESS ADDRESSED. RECOMMEND RESEARCHING OTHER VEHICLES CARRYING THIS PART FOR POTENTIAL FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810744December 16, 2015
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE CONTACT NOTICED AN ABNORMAL NOISE AND NOTICED THAT THE TIMING CHAIN HAD FRACTURED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT NOTICED FUEL FUMES EMITTING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE TIMING CHAIN, WATER PUMP, FUEL PUMP, PISTONS, SPARK PLUGS, GASKET AND MULTIPLE UNKNOWN PARTS NEEDED TO BE REPLACED. THE VEHICLE REPAIRED. HOWEVER, THE CONTACT STATED THAT WHILE REVERSING AT A LOW SPEED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810541December 15, 2015
AIR BAGS
TL* THE CONTACT OWNED A 2010 GMC TERRAIN. WHILE DRIVING 45 MPH, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED FACIAL INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10809521December 10, 2015
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
MY CAR IS IDLING WHEN IT SUDDENLY BEGINS TO IDLE ROUGHLY THEN STALLS. THERE IS A "REDUCED ENGINE POWER" WARNING THAT APPEARS WITH THE CHECK ENGINE LIGHT, AND "SERVICE STABILITRAK" WITH THE STABILITRAK LIGHT. THIS HAS HAPPENED 3 TIMES, TWICE WHEN THE VEHICLE WAS STATIONARY, ANOTHER TIME IN MOTION, DRIVING ON A CITY STREET, AND I WAS ABLE TO PULL OVER BEFORE IT DIED. IN READING OTHER COMPLAINTS, THIS SEEMS TO BE A KNOWN SAFETY ISSUE FOR 2010 GMC TERRAINS AND SHOULD BE INVESTIGATED AS A RECALL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809001December 8, 2015
FUEL/PROPULSION SYSTEM
I WAS ABOUT TO SWITCH LANES ON HIGHWAY FROM ON RAMP TRAVELLING APRPOX 60 MPH AND ACCELERATING WHEN MY VEHICLE SUDDELING STOPPED ACCELERATING & SOMEONE PULLED UP ON MY SIDE TO INFORM ME I WAS LEAKING FUEL EVERYWHERE. I LOST NEARLY A FULL TANK OF GAS ON THE HIGHWAY. ONE OF THE MEN WHO STOPPED HAD WORKED ON GM VEHICLES IN THE PAST AND WAS ABLE TO CLIP SOMETHING TOGETHER TO SLOW THE LEAK. I DROVE TO THE DEALERSHIP AND THEY WERE NO HELP AND DIDN'T SEEM TO CARE ABOUT THE ISSUE OR HOW SERIOUS THIS WAS FOR A 2 YEAR OLD CAR WITH 37K MILES. I WAS TOLD I WAS OUT OF WARRANTY AND THEY WOULD NOT DO ANYTHING FOR ME AND WERE GOING TO CHARGE ME A $200 DIAGNOSTIC FEE. DISAPPOINTED BY THE POOR SERVICE I RECEIVED I TOOK THE CAR TO MY LOCAL MECHANIC WHO WORKS ON OUR OTHER VEHICLE. THEY WERE SHOCKED TO SEE A FUEL LINE ON A 2013 VEHICLE BREAK. THEY ORDERED THE REPLACEMENT FUEL LINE FROM GM AND I GOT MY CAR BACK ON 5 DAYS LATER. THE NEXT DAY I TOOK MY CAR OUT TO RUN ERRANDS AND WHEN RETURNING TO THE VEHICLE I NOTICED A STRONG SMELL OF GAS, UPON LOOKING UNDER THE CAR I NOTICED THAT THE FUEL LINE WAS STILL LEAKING AND FROM THE SAME PLACE! WE BROUGHT THE VEHICLE BACK TO THE SHOP AND THEY IMMEDIATELY GO IN TOUCH WITH GM WHO SENT OUT ANOTHER REPLACEMENT PART AND ALSO RECOMMENDED ALSO REPLACING THE METAL LINE AS THEY HAD BEEN SEEING SOME ISSUES WITH THIS LINE. UNDER THE RECOMMENDATION OF GM THE SHOP REPLACED BOTH LINES AND I GOT MY CAR BACK 3 DAYS LATER. THE PROBLEMS I HAVE EXPERIENCED ARE UNACCEPTABLE AND COULD BE VERY DANGEROUS. FORTUNATELY NO ONE WAS HURT BUT HAD I BEEN IN THE HIGH SPEED LANE AND TRAVELING AT FULL SPEED LIMIT WHEN THIS HAPPEN I OR SOMEONE ELSE COULD HAVE BEEN SERIOUSLY INJURED BY THIS ISSUE. GIVEN THE AGE OF THE CAR AND LOW MILEAGE THIS IS NOT A WEAR AND TEAR ISSUE, THIS IS 100% A DEFECTIVE PART OR MFG PROBLEM THAT I EXPECT GM TO REIMBURSE $670 FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808391December 4, 2015
POWER TRAIN
GMC TERRAIN HESITATES IN SHIFTING BETWEEN GEARS. TACHOMETER SHOWS ENGINE SPEEDS UP BETWEEN SHIFTS, CAUSING A STALL/ LEARCH FORWARD BETWEEN SHIFTING HAPPENS MORE WHEN WARM THEN WHEN COLD. HAPPENS CONSISTENTLY AFTER TRANSMISSION IS WARMED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807493November 30, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE DRIVING 40 MPH, THE LOW BEAM HEADLIGHTS FAILED TO FULLY ILLUMINATE. THE FAILURE OCCURRED DURING NIGHT DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE HEADLIGHTS COULD NOT BE ADJUSTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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