GMC Terrain Complaints

3,167 consumer complaints on file.

#10983305May 3, 2017
VISIBILITY/WIPER
WINDSHIELD WIPER ARE NOT WORKING, I WAS DRIVING HOME IN A STORM AND I COULD HAVE KILLED SOMEONE AND OR MYSELF. IT ALL HAPPENED WITH OUT WARNING. I HAD TO WAIT UNTIL THE STORM LET UP SOME AND DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983308May 3, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. DURING A HEAVY STORM, THE WINDSHIELD WIPERS STOPPED WORKING WITHOUT WARNING. UPON INSPECTION, THE CONTACT NOTICED THAT THE BUSHING DETACHED FROM THE WIPER BLADE. THE DEALER DIAGNOSED THAT THE ENTIRE WIPER BLADE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10982999May 2, 2017
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED THAT WHEN THE AUTOMATIC LIFTGATE BUTTON ON THE KEY FOB WAS DEPRESSED, THE LIFTGATE OPENED AND CAME DOWN SUDDENLY WITHOUT WARNING. THE CONTACT WAS STRUCK ON THE HEAD, BUT WAS UNINJURED. THE CONTACT STATED THAT THE FAILURE OCCURRED FIVE OTHER TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND COMPLAINT NUMBER: 8-292626883080 WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981647May 1, 2017
ELECTRICAL SYSTEM, ENGINE
MY HUSBAND CHANGE THE OIL 2 DAYS AGO AND SAID THAT THERE WAS A LEAK OF OIL.. I HAD CHANGED MY OIL BACK ON 2-28-2017. MY HUSBAND SAID THERE WAS OIL ON THE STICK. SO I WANT TO SAY THAT IT WAS SHORT 2 OR 3 QUARTS OF OIL. ME NOT KNOWING THAT IT HAD BEEN LEAKING. ITS MAKING A SOUND LIKE ITS KNOTTING, LIKE IF THE BELT WAS LOOSE, A CHECK ENGINE LIGHT CAME ON AFTER HAVING THE OIL CHANGED.. WE HAVE ALREADY CHANGED SPARKNPLUGS AND TYHEY WERE BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981009April 27, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING 25 MPH, THE PASSENGER SIDE AIR BAG WARNING SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE OCS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980428April 25, 2017
ENGINE
2013 GMC TERRAIN WITH 119,000 MILES HAS EXCESSIVE OIL CONSUMPTION. THIS WAS A KNOWN ISSUE WITH GMC, CHEV AND BUICKS. THERE WAS A TSB ISSUED 13-06-01-003F. IN 2014, GM WAS FIXING ALL VEHICLES UNDER WARRANTY, UNFORTUNATELY MINE DID NOT OCCURE UNTIL THE WARRANTY EXPIRED. I HAD CHANGED MY OIL EVERY 5,000 TO 7,000 MILES USING THE SYNTHETIC BLEND RECOMMENDED BY THE MANUFACTURER. WHEN TRYING TO START MY VEHICLE, ALL CHECK ENGINE, LIGHTS, ETC CAME ON AND THE VEHICLE WENT INTO POWER SHUT DOWN MODE, WHICH LUCKILY MY VEHICLE WASN'T MOVING. HTTP://GM.OEMDTC.COM/1893/EXCESSIVE-OIL-CONSUMPTION-2010-2013-BUICK-CHEVROLET-GMC/2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980768April 25, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WE BOUGHT IT USED IN 2013 AND SHORTLY AFTER IT STARTED HAVE SERIOUS ISSUES . IT STARTED WITH THE TRACTION CONTROL LIGHT COMING ON AND IT POWER DOWN. THEN IT WOULD STAY RUNNING SPITTING AND SPUTTERING AFTER WE TURNED THE KEY OFF . SO THEN WE RECEIVED A LETTER STATING THERE IS A RECALL AND TAKE IT TO THE DEALERSHIP TO HAVE IT FIXED . SO THEY FIXED IT OR AT LEAST THEY SAID IT WAS , SO WE CONTINUED TO DRIVE IT AND THE ENGINE LIGHT CAME ON AND STAYED ON SO I TOOK IT BACK AND THEY SAID IT WAS THE THROTTLE BODY AND CATALYTIC CONVERT . THEN WE CHANGED THOSE PARTS AND IT STILL HAS THE ENGINE LIGHT ON AND SPITTING AND SPUTTERING AFTER WE TURN THE KEY OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980153April 24, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
THIRD TIME WHILE DRIVING ON CITY STREETS THE CAR BEGINS TO SHAKE AND STALL. I PULL OVER OR STAY IN PLACE AS THE CAR PROCEEDS TO TURN OFF. THE SERVICE STABILITY TRACTION AND ENGINE LIGHTS LIGHT UP AND THE CAR DIES. EACH TIME I AM ABLE TO TURN THE CAR BACK ON WITHIN A FEW MINUTES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979727April 21, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING IN THE RAIN, THE WINDSHIELD WIPERS FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIPER UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979190April 18, 2017
ENGINE
I BOUGHT THE CAR USED THREE WEEKS AGO. THE CHECK ENGINE LIGHT CAME ON THE OTHER DAY AND I HAD THE CODE READ. IT SAID MY INTAKE CAMSHAFT SENSOR NEEDED TO BE REPLACED. THE LIGHT TURNED OFF A DAY LATER, BUT I CALLED THE DEALERSHIP ANYWAYS AND THEY SAID SOMETIMES IT WILL JUST RED CODES WRONG AND NOT TOO WORRY ABOUT IT RIGHT NOW. A FEW DAYS AFTER THAT I WAS AT A STOP LIGHT AND WENT TO ACCELERATE AND MY CARE SHUT OFF. THIS THEN HAPPENED THE NEXT DAY AFTER I WAS PULLING OUT OF A PARKING SPOT AND LATER THE SAME DAY WHEN I WENT TO PARK MY CAR ON THE STREET. IT SEEMS TO HAPPEN WHEN THE CAR IS IN LOW IDLE.I HAVE READ NUMEROUS COMPLAINTS BY OTHER GMC TERRAIN OWNERS WHO HAVE THE SAME ISSUE. I DON'T NEED TO BE STUCK IN TRAFFIC STALLED WITH THE POSSIBILITY OF BEING HIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978808April 17, 2017
VISIBILITY/WIPER
WINDSHIELD WIPERS STOPPED FUNCTIONING WHILE DRIVING IN VERY HEAVY DOWN POOR ON THE HIGHWAY DURING RUSH HOUR TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978534April 14, 2017
ENGINE
HAD TO REPLACE ENGINE WHICH COST OVER $4300 AND I THINK IT WAS DUE TO SOME RECALL PARTS (TIMING CHAIN AND CADILLAC CONVERTER) I SHOULD NOT HAVE HAD TO PAY FOR A NEW ENGINE BECAUSE THIS COMPANY HAD SOME FAULTY PARTS. I WOULD LIKE TO BE REIMBURSED FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972141April 12, 2017
ENGINE, POWER TRAIN
TIMING BELT STRETCHED AND JUMPED. CYLINDER HEAD BROKEN. TIMING BELT JUMPED WHILE DRIVING, BEGAN MAKING A VERY LOUD RATTLING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971944April 11, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968113April 10, 2017
VISIBILITY/WIPER
2013 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO NO REMEDY AVAILABLE TO REPAIR WINDSHIELD WIPER BALL JOINTS HIGH CORROSION/WEAR RECALL NOTICE. *SMD UPDATED 04/10/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971664April 10, 2017
POWER TRAIN
VEHICLE TRANSMISSION WILL SUDDENLY DROP INTO 2ND GEAR WHILE DRIVING AND REFUSE TO SHIFT FURTHER. THIS CAUSED VEHICLE TO SUDDENLY DROP SPEED ON HIGHWAY FROM 65MPH TO 40 MPH WITH NO PRIOR WARNING. VEHICLE WILL ALSO SUDDENLY DROP OUT OF MANUAL TRANSMISSION MODE, ALSO WITHOUT WARNING OR INDICATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970782April 5, 2017
ENGINE
I BOUGHT MY VEHICLE BRAND NEW AND HAVE RECORDS OF EVERY MAINTENANCE DONE IN A TIMELY MANNER. ON 03/31/2017, I DROVE 38 MILES TO A FURNITURE STORE WITH MY 11 MONTH OLD BABY AND WIFE. WHEN I RETURNED TO MY CAR, IT WOULD NOT START. WHEN I TURN THE CAR ON, IT CLICKS BUT NO POWER GOES TO THE ENGINE. THERE WAS NO ENGINE LIGHT ON AND NO INDICATION THAT SOMETHING WAS WRONG WITH THE VEHICLE. I ENDED UP TOWING IT TO A GMC DEALERSHIP. THEY DID INSPECTION AND ADVISED THE TIMING CHAIN BROKE AND HAD A CHAIN EFFECT BRAKING RODS IN THE ENGINE. THEY ALSO MENTIONED SOMETHING ABOUT THE ENGINE OIL BURNING. I WAS ADVISED BY THE GM DEALERS THAT THE WHOLE ENGINE WILL NEED TO BE REPLACED AND ADVISED MY WARRANTY EXPIRED ON 1/14/2017. I CONTACTED GM CUSTOMER SERVICE AND HAVE OPENED A CASE FILE BUT I AM NOT SURE IF THEY WILL DO ANYTHING TO ASSIST ME. I DID SOME RESEARCH ONLINE AND IT APPEARS MULTIPLE CUSTOMERS WHO HAVE OWNED GMC TERRAIN HAVE HAD SIMILAR ISSUES. IF THE TIMING CHAIN BROKE WHILE I WAS DRIVING, IT IS QUITE POSSIBLE THERE MIGHT HAVE BEEN A FATALITY AND I OR MY FAMILY MIGHT NOT BE ALIVE TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970613April 4, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE DRIVING AT ABOUT 5 MILES AN HOUR, TURNING VEHICLE AROUND A CUL-DE-SAC THE VEHICLE COMPLETELY TURNS OFF. I HAVE CONTACTED THE GMC DEALERSHIP ABOUT THIS AND THE ONLY RECALL I WAS TOLD WAS THE FUEL PUMP. I WAS TOLD THEY WOULD ORDER MY PARTS AND THEY WOULD CALL ME; I NEVER RECEIVED A CALL. I HAVE TOWED THE VEHICLE TO TWO REPAIR SHOPS AND I HAVE BEEN TOLD BY BOTH THAT IT IS A TIMING CHAIN ISSUE AND I NEED TO INSTALL A NEW ENGINE! I CALLED THE GMC DEALERSHIP AND ASKED IF THE RECALL COULD BE A DIRECT RESULT OF MY TIMING CHAIN ISSUE, AND IF I HAD ANY OTHER RECALLS? I WAS TOLD I WOULD HAVE TO PAY FOR THEM TO LOOK AT MY VEHICLE IF NOT APART OF THE RECALL. I DO NOT HAVE THE EXTRA MONEY TO PAY MULTIPLE TIMES FOR MY CAR TO BE LOOKED AT OR TO PUT AN ENGINE IN A VEHICLE THAT HAS LESS THAN 85K MILES. I PURCHASED THIS VEHICLE IN LATE DECEMBER OF 2015 AND HAVE NOT BE ABLE TO DRIVE THE VEHICLE SINCE ABOUT SEPTEMBER OF 2016. I HAVE GOTTEN AT LEAST TWO OIL CHANGES IN THAT TIME FRAME (DEC-SEPT) FROM THE SAME GMC DEALERSHIP AND WAS NEVER TOLD ABOUT ANY RECALLS OR ANY ISSUES WITH MY VEHICLE BESIDES NEEDING TIRES/BRAKES. ONE OF THE MECHANICS THAT I TOOK THE VEHICLE TO SAID I HAVE OTHER RECALLS. I WAS NOT ABLE TO LOCATE ANY OTHERS ONLINE AND THAT IS MY REASON FOR WRITING THIS. I AM VERY UNSATISFIED AND DO NOT KNOW HOW TO PROCEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970412April 4, 2017
UNKNOWN OR OTHER
MY COMPLAINT IS IN REGARDS TO TIRES. SPECIFICALLY MICHELIN LATITUDE TOUR. MY TERRAIN IS 5 YEARS OLD WITH 27K MILES ON IT, NOT EXACTLY A LOT OF USE. HOWEVER I JUST FOUND OUT THAT THE TIRES ON THE VEHICLE, NOT THE ORIGINAL TIRES ARE FALLING APART. THE TREAD IS SEPARATING FROM THE TIRE BODY. AND THE TIRES ARE DRY ROTTED. IF YOU MEASURE THE TREAD DEPTH, THESE ARE ALMOST NEW TIRES. I AM AGHAST THAT AN EXPENSIVE TIRE LIKE THESE SHOULD JUST FALL APART. MICHELIN HAS GIVEN ME A RUN AROUND. THE TIRE TECH AT COSTCO TOLD ME THIS WAS A COMMON PROBLEM WITH THIS MODEL TIRE. HOW IN GOOD CONSCIENCE CAN A COMPANY LIKE MICHELIN CONTINUE TO SELL A DEFECTIVE DESIGN? CAN ANYTHING BE DONE TO MAKE THE PUBLIC SAFE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970424April 4, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE OPERATED ABNORMALLY. THE DEALER DIAGNOSED THAT THE MALFUNCTION WAS DUE TO EXCESSIVE OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,649.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to GMC Terrain