GMC Terrain Complaints

3,167 consumer complaints on file.

#11243517August 13, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2018 GMC TERRAIN. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO ACCELERATE FROM A STOP SIGN, THE VEHICLE STALLED. THE VEHICLE WOULD RESTART AFTER SEVERAL MINUTES AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TASCA BUICK (510 E NASA BLVD, MELBOURNE, FL 32901, (321) 247-7124) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED; HOWEVER, THE PART WAS ON BACKORDER. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243274August 12, 2019
ENGINE, POWER TRAIN
VEHICLE WITH ONLY 75,00 MILES, RUNS ROUGH AND STALLS, WENT TO DEALER AND THEY SAY DUE TO LOW OIL AT SOME POINT THE TIMING CHAIN HAS STRETCHED AND NEEDS REPLACED ALONG WITH SENSORS AND ACTUATORS. TIMING CHAIN AND ASSOCIATED PARTS REPLACED TO THE TUNE OF $1715.00. I CHECK THE OIL AND THE DEALERSHIP HAS BEEN CHANGING IT. THIS LOOKS TO BE A FACTORY DEFECT. I HAVE SENT A LETTER TO GM FOR RESOLUTION AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243159August 11, 2019
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I WAS DRIVING DOWN THE ROAD AT 55 MPH WHEN A DEER RAN OUT AND HIT THE PASSENGER SIDE OF MY VEHICLE. IT BOUNCED AND ROLLED OFF THE DRIVERS SIDE. I PULLED THE VEHICLE OFF TO THE SIDE OF THE ROAD. ALL OF THE ELECTRIC COMPONENTS IN THE VEHICLE WERE ON. THE INTERIOR LIGHTS WERE ON, THE HAZARD LIGHTS WERE FLASHING AND THE CONSOLE WAS LOCKED UP. I PUSHED THE BUTTONS, BUT NOTHING HAPPENED. THE AIRBAGS DID NOT DEPLOY THERE WAS A MESSAGE ON THE SCREEN THAT SAY SERVICE AIRBAG (BUT THEY HADN'T DEPLOYED). I COULD SMELL SOMETHING BURNING, THE VEHICLE WAS SMOKING AND I COULD HEAR SOMETHING POPPING, I GOT OUT TO ASSESS THE DAMAGE AND MY VEHICLE WAS ON FIRE. THE VEHICLE ENDED UP BEING A TOTAL LOSS.. THIS IS HAPPENED IN GA AND THE STATE PATROL DID THE POLICE REPORT.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11242514August 8, 2019
ENGINE
THE CAR STARTED MAKING A LOUD NOISE WOULDNT GO FOWARD GOT IT TOWED TO THE GMC DEALER THEY STATED THAT THE CAR TRANSFER CASE WAS DAMAGED. NEED A TRANSFER CASE COST UNDER $3000 THE CAR ONLY HAS 79,500 MILES I BOUGHT IT 2 YEARS AGO , HAD MULTIPLE ISSUES LIKE I HAD TO DO OIL CONSUPTION TEST , HAD TO REPLACE WATER PUMP TOO MANY ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242350August 7, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 12 MPH, THE CONTACT HEARD AN EXPLOSION FROM THE FRONT OF THE VEHICLE. THE CONTACT QUICKLY EXITED THE VEHICLE AND SMOKE BEGAN TO EMIT FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND THEN TO CIRCLE CHEVROLET (4134, 641 SHREWSBURY AVE, SHREWSBURY, NJ 07702, (732) 741-3130). THE DEALER DIAGNOSED THAT THE ENGINE BLOCK WAS DAMAGED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 18,491.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241776August 5, 2019
UNKNOWN OR OTHER
THE OIL CONSUMPTION ISSUE COULD CAUSE VEHICLE TO BREAK DOWN AND GMC WANTS PEOPLE TO PAY FOR TEST IF USED. THATS NOT RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241899August 5, 2019
AIR BAGS, STRUCTURE:BODY, SEAT BELTS
WHILE CHECKING THE REAR VIEW MIRROR A 1998 CHEVY TRUCK CAME TP A SUDDEN STOP ON THE HIGHWAY, AND I COULD NOT MISS THE TRUCK THE DRIVER CLAIMED HE THOUGHT HE HAD MISSED HIS TURN, WHEN MY SUV COLLIDED WITH THE TRUCK. THE POWDER CAME OUT BUT THE AIRBAGS NEVER DID COME OUT,AND THE PASSENGER SEATBELT LOCKED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11241419August 3, 2019
ENGINE
GMC TERRAIN CONSUMING EXCESSIVE OIL EVERY 1-2K MILES. NO BULLETINS, OR RECALLS PRESENT, MULTIPLE VEHICLES SUFFERING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241187August 1, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
ALMOST A MONTH AFTER MY OIL CHANGE MY ENGINE STARTED MAKING NOISE AND CUTTING OFF. WHEN I TOOK IT TO GET CHECKED, THEY SAID THAT MY OIL WAS GONE AND MY ENGINE IS FAILING. NOW MY CAR IS JUST SITTING AT THE DEALERSHIP, BECAUSE THE PRICE IS GONNA BE TO HIGH. IS THEIR A RECALL FOR MY 2011 G.M.C TERRAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240973July 31, 2019
UNKNOWN OR OTHER
WHEN VEERING OR STEERING INTO ANOTHER LANE, LEFT OR RIGHT, THE SAFETY ALERTS, I.E. THE TUG OF THE STEERING WHEEL AND VIBRATION OF SEAT, ARE NOT WORKING PROPERLY. FOR THE FIRST YEAR OF OWNERSHIP OF THIS VEHICLE, THIS FEATURE WORKED FINE. HOWEVER, IN THE PAST FEW MONTHS, IT HAS QUIT WORKING OR WORKS SPORATICALLY BUT WHEN WORKING SPORATICALLY, DOES NOT WORK AS IT SHOULD. THE DEALERSHIP WHERE I PURCHASED IT IS UNABLE TO FIX IT STATING THAT IN "UPDATING" THE PROGRAMMING IN MY CAR, THIS FEATURE WAS WEAKENED (DILIBERATELY BECAUSE GMC INTENDED TO WEAKEN THE FEATURE STATING THE REASON WAS BECAUSE SOME DRIVERS WERE USING THIS FEATURE AS AN AUTO-DRIVE). I BOUGHT THIS VEHICLE, ONE OF THE REASONS BEING THAT IT OFFERED THIS FEATURE AND NOW THE FEATURE DOESN'T WORK THE WAY IT DID WHEN I BOUGHT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240527July 30, 2019
ELECTRICAL SYSTEM, ENGINE, STEERING
MY CAR COMPLETELY SHUT DOWN WHILE TURNING A CORNER (POWERED OFF). I ALMOST HIT A TREE BECAUSE I WAS UNABLE TO TURN THE STEERING WHEEL. ONCE I APPLIED THE BRAKE AND PUT IT INTO PARK, I WAS ABLE TO RESTART IT WITH NO APPARENT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240528July 30, 2019
POWER TRAIN
ON OR ABOUT MAY 22ND, I LEASED A NEW GMC TERRAIN FROM LAMBERT GMC IN CUYAHOGA FALLS, OHIO. ON JULY 2 WITH LESS THAN 1900 MILES ON THE VEHICLE, THE TRANSMISSION GAVE OUT ENACTING FULL EMERGENCY BRAKING SYSTEM IN THE MIDDLE OF A 4 LANE ROAD CREATING A DANGEROUS SITUATION. THE VEHICLE WOULD NOT DRIVE OR ENGAGE IN ANY GEAR. VEHICLE WAS TOWED TO RON MARHOFER IN NORTH CANTON OHIO. FINALLY AFTER A WEEK DELAY ON 7/8 I RECEIVED A CALL THAT THE VALUE CASE WAS DAMAGED FROM MANUFACTURING. AS OF THIS COMPLAINT, NO RESOLVE TO THE REPAIR. I AM REQUESTING/DEMANDING UNDER GOOD FAITH THAT GM PURCHASE THE VEHICLE BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240558July 30, 2019
ENGINE
USING OIL IN EXCESSIVE AMOUNTS , ABOUT 1QUART EVERY 1500 MILES , CAR IS NOT TELLING ME WHEN OIL IS LOW AND THEN THE MOTOR STARTS TO RATTLE. THIS HAS BEEN BAD FOR A LONG TIME BUT NOW GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240612July 30, 2019
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 30 MPH IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR FAILED AND NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. SERRA BUICK GMC CADILLAC (LOCATED AT 12300 30 MILE RD, WASHINGTON, MI 48095, (586) 331-2540) AND THE MANUFACTURER WERE CONTACTED VIA PHONE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240659July 30, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. AFTER AN INDEPENDENT MECHANIC PERFORMED AN OIL CHANGE, THE VEHICLE SPUTTERED AND STALLED. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FREEMAN BUICK GRAPEVINE (501 TX-114, GRAPEVINE, TX 76051, (817) 264-7746) WHERE IT WAS DIAGNOSED THAT A NEW CAMSHAFT ACTUATOR VALVE NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 61,011.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240759July 30, 2019
ENGINE
AT 77,894 MILES, & ABOUT 3,000 MILES INTO PREVIOUS OIL CHANGE, THE CAR SHUT OFF WHILE MY WIFE WAS DRIVING WITH OUR CHILDREN IN THE CAR AND STOPPED IN THE MIDDLE OF THE ROAD. SEVERAL ATTEMPTS TO RE-START THE ENGINE WERE UNSUCCESSFUL. PRIOR TO THIS THERE WAS NO WARNING SIGNS OF ISSUES SUCH AS CHECK ENGINE LIGHT, ODD NOISE, ETC. THE CAR DID NOT ALLOW TIME FOR THE VEHICLE TO DRIFT OFF THE MAIN ROAD AND CREATED A RISK OF POTENTIAL COLLISION WITH OTHER VEHICLES. LUCKILY THIS OCCURRED IN A RESIDENTIAL AREA AND NOT ON THE HIGHWAY A FEW MINUTES EARLIER. WE HAD THE VEHICLE TOWED TO MY CERTIFIED MECHANIC AND UPON INSPECTION IDENTIFIED THERE WAS NO OIL IN THE CAR. THERE IS NO SIGN OF OIL LEAKAGE, AND THE OIL HAD BEEN CHANGED AND TOPPED OFF LESS THAN 3000 MILES PRIOR TO THIS. APPROX. 2 YEARS PRIOR, WE RECEIVING THE BULLETIN & TOOK THE VEHICLE TO THE GMC DEALER, CORAL SPRINGS AUTO MALL TO CONDUCT A OIL CONSUMPTION TEST. THE SERVICE ADVISOR CHECKED THE DIPSTICK UPON MY RETURN AS INSTRUCTED 2000 MILES LATER & ADVISED IT "APPEARED" THAT MY CAR DID NOT HAVE THE ISSUE. REMEMBERING THIS INSTANCE, 2 YEARS LATER, WHILE STILL WITHIN THE SPECIAL COVERAGE WARRANTY PARAMETERS, I HAD THE CAR TOWED BACK TO CORAL SPRINGS AUTO MALL GMC FOR THE REPAIR. I AM NOW BEING TOLD BY BOTH THE SERVICE MANAGER AND GMC CUSTOMER CARE AGENT THAT SINCE I DID NOT BRING THE VEHICLE IN SOONER, THEY WILL NOT HONOR THE COVERAGE, HOWEVER THEY DO HAVE RECORD OF THE INSPECTION ON 06/06/17 BUT THE ADVISOR DID NOT UPDATE THE TICKET WITH RESULTS. I AM ALSO TOLD THAT BASED ON LOYALTY WITH THE DEALER, THEY COULD HONOR THE COVERAGE, HOWEVER SINCE I DO NOT SERVICE MY CAR THERE, I HAVE NO LOYALTY IN ORDER FOR THEM TO HONOR THE CLAIM AND REPAIR THE VEHICLE. THEY QUOTED $5,800 TO REPLACE AN ENGINE THEY KNOW TO BE FAULTY. DUE TO "LACK OF LUBRICATION" CAUSED BY EXCESSIVE OIL CONSUMPTION THE ENGINE HAS SIGNIFICANT INTERNAL DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240295July 29, 2019
VISIBILITY/WIPER
WHILE DRIVING THRU A ROUND ABOUT GOING APPROXIMATELY 20 MPH IN TRAFFIC MY WIPER SUDDENLY STOP WITHOUT NOTICE. THIS WAS IN A HEAVY RAIN AND MY VISIBILITY WENT TO ZERO. I MANAGED TO SLOW AND PULL THE VEHICLE OVER AFTER NAVIGATING THE ROUNDABOUT. MY WIPER LINKAGE WAS CORRODED THE MOTOR WAS FUNCTIONAL AFTER INSPECTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240427July 29, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE DECELERATED TO APPROXIMATELY 30 MPH AND DID NOT ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TOTAL CONTROL MODULE FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE SAME INDEPENDENT MECHANIC WHO STATED THAT THE VEHICLE HAD A VERY HIGH OIL CONSUMPTION AND NEEDED A NEW ENGINE. THE MECHANIC STATED THAT THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED. THE DEALER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 100,715.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235261July 27, 2019
ENGINE, POWER TRAIN
MY CAR HAS CUT OFF ON ME APPROXIMATELY 12 TIMES IN THE LAST WEEK. ALMOST CAUSE A WRECK ONE TIME BECAUSE IT HAPPENED WHILE I WAS PULLING OUT ONTO THE HIGHWAY. LUCKILY I WAS ABLE TO COAST OUT OF TRAFFIC IN TIME. USUALLY HAPPENS WHEN WHEN I'M AT A LOW SPEED OR SITTING IDLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234744July 25, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
TRANSMISSION FAILURE WITH NO WARNING, TORQUE CONVERTER REPLACEMENT $3,500 AROUND 120K MILES. CHECK ENGINE LIGHT UNABLE TO BE DIAGNOSED OR REPAIRED SUCCESFULLY SINCE 100K MILES. CODE P0420 WITH NO CATALYTIC CONVERTER ISSUES. EVERY O2 SENSOR REPLACED, CODE WILL NOT CLEAR. STALLS WITHOUT ANY WARNING, LOW RPM, ROUGH IDLES, ENGINE JUST SHUTS DOWN. NO DASH INDICATOR LIGHTS ILLUMINATE WHEN FAILURE OCCURS. RESTARTS. OIL MUST BE CHANGED EARLY AS IT SEEMS TO CONSUME TOO MUCH. UNDIAGNOSABLE. HAVE BEEN TOLD BY EVERY MECHANIC IT COULD BE COMPUTER RELATED, TIMING CHAIN RELATED, REGARDLESS THIS 4CYL GMC HAS TOO MANY COMPLAINTS FOR YHEAE ISSUES NOT TO HAVE A RECALL. IT IS INCREDIBLY DANGEROUS WHEN RANDOM ENGINE FAILURE OCCURS AND I HAVE HAD MORE CLOSE CALLS FEARING FOR MY LIFE IN THIS VEHICLE THAN I CAN RECALL AT THIS POINT. I HAVE SPENT ALMOST THE VALUE OF THIS VEHICLE IN MAJOR REPAIRS IN THE YEAR I HAVE OWNED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to GMC Terrain