GMC Sierra Complaints

15,732 consumer complaints on file.

#11122998August 28, 2018
UNKNOWN OR OTHER
A/C CONDENSER AND HOSE DEFECTIVE MANUFACTURING CAUSING IT TO MALFUNCTION AND CEASE WORKING. HAS HAPPENED ON NUMEROUS MODELS BUT GMC REFUSES TO TO COVER THE COSTS ASSOCIATED WITH THIS. ITEMS NEEDED TO REPAIR ARE OUT OF STOCK CAUSING LONG DELAYS IN GETTING REPAIR. DRIVING IN THE EXTREME HEAT IN SOCAL WITH SMALL CHILDREN IS NOT SAFE. WOULD LIKE FOR YOUR AGENCY TO HELP IN PROTECTING THE CONSUMER BY STANDING UP TO GMC / CHEVY TO HOLD THEM ACCOUNTABLE FOR THIS FAULTY MANUFACTURING. THERE IS A PENDING CLASS ACTION LAWSUIT IN TN I BELIEVE AND COUNTLESS SOCIAL MEDIA POSTS ABOUT THIS WIDESPREAD PROBLEM YET IT REMAINS THE BURDEN OF THE CONSUMER TO NOT ONLY PAY OUT OF POCKET BUT TO WAIT FOR REPAIRS BECAUSE PARTS ARE OUT OF STOCK. 1ST QUOTE WAS $1600, THEN GMC SAID THEY WOULD PAY FOR A PORTION BRINGING THE COSTS DOWN TO APPROXIMATELY $700. ITS A HUGE FINANCIAL BURDEN THAT SHOULDN'T EXIST. DO A QUICK GOOGLE SEARCH ON GMC AC PROBLEMS AND YOU WILL SEE THE PROBLEM IS NOT UNIQUE TO ME. WE'VE ONLY OWNED GMC CARS AND NEVER HAD AN ISSUE AND HAVE PUT OVER 150K MILES ON IT. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122741August 27, 2018
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2015 GMC SIERRA 1500. WHILE OPERATING THE VEHICLE AT VERY LOW SPEEDS AND WHILE PULLING INTO A PARKING SPACE, THE BRAKES SUDDENLY MALFUNCTIONED. THE FAILURE CAUSED THE BRAKE PEDAL TO EXTEND TO THE FLOOR AND THE VEHICLE WOULD NOT IMMEDIATELY STOP. THE CONTACT STATED THAT THE FAILURE OCCURRED ON SIX SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MARSHALL CHEVROLET, 1601 S. STATE ST, JERSEYVILLE, IL), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122786August 27, 2018
AIR BAGS, UNKNOWN OR OTHER
CRACKED DASH GOING FROM THE PASSENGER SIDE AIRBAG COVER TO THE DASH VENT. ALSO, THE MOUNTING BRACKET FOR THE SAMES VENT CLIP IS BROKEN CAUSING THE DASH COVER TO BOUNCE AROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122262August 25, 2018
AIR BAGS, STEERING, SUSPENSION
ME AND MY TWO BOYS WHERE HEADED HOME AND I WAS TAKING A CURVE AT 50MPH A WENT TO SLOW DOWN TO 45 WHEN I STARTED TO TAKE THE CURVE I HEARD SOME KIND OF METAL BONE BREAKING SOUND AND MY TRUCK JERKED TO THE ONCOMING LANE AND A JERKED IT BACK BUT AFTER THAT EVERYTHING WENT LOOSE AND ME AND MY BOYS WENT SIDEWAYS OF OF THE BANK OF THE CURVE AND WE ROLLED 3 TIMES BEFORE WE STOPPED TANK UP. MY AIR BAG DIDN'T GO OFF NEITHER THE PASSENGER'S AIRBAG. I HEARD A HISSING NOISE I GOT MY BOYS OUT AS FAST AS I COULD WITH SOME HELP OF BYSTANDERS BREAKING THE PASSENGER SIDE WINDOW SO WE COULD CRAWL OUT. THEY CARRIED MY BOYS AND HELPED ME HOP TO THE OTHER SIDE OF THE ROAD. ME AND MY BOYS WENT TO THE HOSPITAL. THEY WERE ALRIGHT THANK GOD I RECEIVED SOME INJURIES TO MY BACK, NECK, STOMACH AND HEAD. MY TRUCK WAS TOTALED AND IVY HALL TOWING IN JACKSONVILLE, AR KEEP MY TRUCK AND PUT A LIEN ON IT. HOW THEY EXCEPT SOMEONE TO PAY AFTER THEY WERE IN A WRECK AND LOST THEIR JOB BECAUSE NO RIDE TO GET BACK AND FORTH. MY ROLLOVER WRECK HAPPENED ON HWY 107 AND CLEVELAND IN ARKANSAS ON MARCH 21ST 2018
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11122318August 25, 2018
SERVICE BRAKES
IN THE CITY STOPPING FOR A STOPLIGHT THE BRAKES FAILED. THE VEHICLE LUCKILY WAS ABLE TO TURN INTO A PARKING LOT. ALL FLUID WAS LOST BECAUSE THE BRAKE LINES FAILED DUE TO RUST. NO BRAKES WHATSOEVER EXCEPT EMERGENCY BRAKE. MY STATE EVEN REQUIRES A SAFETY INSPECTION YEARLY. IF THE CONSUMER IS NOT GOING TO BE NOTIFIED OF THIS SERIOUS PROBLEM AT LEAST LET THE SAFETY INSPECTORS KNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122129August 24, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. WHILE DRIVING AT LOW SPEEDS, THE BRAKES FAILED TO OPERATE WITHOUT WARNING. THE CONTACT HAD TO APPLY EXTRA FORCE TO DEPRESS THE BRAKE PEDAL. THE VEHICLE WAS TOWED TO PARKS MOTOR SALES INC. (919 NASHVILLE HWY, COLUMBIA, TN 38401, (931) 398-5090) WHERE THE CONTACT WAS INFORMED THAT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE CONTACT STATED THAT THE VEHICLE REMAINED AT THE DEALER WAITING TO BE SERVICED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122242August 24, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ROOF ANTENNA LEAKING AFTER 2.5 YEARS THE ROOF MOUNT ANTENNA FOR XM RADIO STARTED LEAKING INTO HEADLINER CAUSES RADIO TO GET INTERMITTENT SIGNAL. LEAK TRAVELS DOWN DRIVER SIDE PILLAR INTO DASH BOARD WHICH WILL CAUSE ELECTRICAL SHORTING AND FAILURE. THIS PROBLEM IS DUE TO A FAULTY DESIGN OF THE ANTENNA. THERE ARE THOUSANDS OF COMPLAINTS ONLINE REGARDING THIS PROBLEM. DEALER REFUSED TO REPLACE AT THERE EXPENSE. CONTACTED GM WHO ALSO REFUSED TO REPLACE IT. THIS WAS A $60,000 TRUCK LESS THAN 3YRS OLD. IT GOT MY ATTENTION BECAUSE I USE XM RADIO AND LOST RECEPTION. THERE MUST BE MANY MORE WITH THIS PROBLEM WHO DON'T EVEN KNOW IT BECAUSE THEY DON'T USE XM RADIO. THIS IS A SERIOUS PROBLEM HAVING A LEAK TRAVELING DOWN INTO DASHBOARD WHAT ELSE IS AFFECTED AIR BAGS, LIGHTS, BRAKES ETC. THE DESIGN OF THIS IS AWFUL GMC IS EXTREMELY NEGLIGENT NOT RECALLING ON THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121611August 22, 2018
SERVICE BRAKES
THE BRAKES ON MY 2016 GMC SIERRA 1500 WITH ONLY 31,700 MILES EXHIBITED A HARD BRAKE PETAL AND THE VEHICLE WOULD NOT STOP. THIS HAPPEND AT SLOW SPEEDS WHILE ATTEMPING TO STOP IN PARKING SPACES AND AT RED LIGHTS ON LOCAL ROADS.MOST FRIGHTENING WAS WHILE BACK MY TRUCK AND BOAT INTO A BOAT RAMP THE BRAKES WOULD NOT STOP THE VEHICLE! I BROUGHT THE TRUCK TO THE LOCAL DEALER WHO REPLACED THE BRAKE BOOSTER & THE VACCUM PUMP. I QUESTIONED IF THERE WERE ANY SERVICE BULLETINS AND I WAS TOLD THERE WERE NONE. FEARING THIS COULD HAPPEN AGAIN , I SEARCHED ON LINE AND FOUND OTHER COMPLAINTS EFFECTING NOT ONLY MY MAKE AND MODEL YEAR BUT OTHER GM/GMC MODELS AND YEARS. I ALSO FOUND A TEXAS LAWSUIT WHERE THE PLAITIFFS EXPERIENCE WAS VERY SIMILIAR TO MINE. I CONTACTED GMC CUSTOMER SUPPORT TO LODGE MY COMPLAINT AND REQUESTED AN EXTENSION TO MY BUMPER TO BUMPER WARRANTY . I WAS INSTRUCTED TO CONTACT MY LOCAL DEALER TO PURCHASE AND EXTENDED WARRANTY. THEY WENT ON TO SAY THERE ARE NO SERVICE BULLETINS OR RECALLS FOR THIS ISSUE FOR MY VEHICLE.... THIS NEEDS TO BE INVESTIGATED AS I AM OF THE OPINION THAT THIS IS A SAFTEY ISSUE THAT IS NOT BEING ADDRESSED PROPERLY. A VEHICE WITH LESS THAN 32,000 MILES SHOULD NOT BE HAVING THIS TYPE OF DANGEROUS PROBLEM . I'M OF THE BELIEF THERE IS A DEFECT SOMEWHERE THAT NEEDS TO BE FIXED BASED ON THE COMPLAINTS I'M SEEING FROM OTHERS ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121740August 22, 2018
FUEL/PROPULSION SYSTEM
I HAVE BEEN SMELLING A STRONG ODOR OF GAS COMING THRU MY AIR VENTS WHILE MY VEHICLE IS RUNNING, PARTICULARLY WHILE I AM IDLING AND JUST AFTER ACCELERATION. MY MECHANIC STATED HE HAS REPAIRED SEVERAL OF THESE ISSUES ON OTHER GMC'S. THE PROBLEM IS THE TOP OF THE FUEL TANK IS RUSTED WHERE THE FUEL PUMP IS LOCATED AND GAS SPRAYS UPWARDS ONTO THE BOTTOM SIDE OF THE BED AND IS VERY COSTLY AND DIFFICULT TO REPAIR. I'M SURE GM IS AWARE OF THE PROBLEM, HOWEVER, THEY HAVE CHOSEN TO IGNORE THE ISSUE. THIS IS MOST DEFINITELY A SAFETY ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121544August 21, 2018
AIR BAGS
I WAS DRIVING A GMC SIERRA 2500 (2015) TRUCK ON A ROAD (SPEED LIMIT 65 MPH) AND WAS STOPPED TO MAKE A LEFT-HAND TURN INTO A STATE PART. A DRIVER HIT ME IN THE REAR AT A HIGH SPEED. THE POWDER FROM THE AIRBAG COMPARTMENTS FILLED THE TRUCK CAP BUT THE AIR BAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11121031August 20, 2018
AIR BAGS
"TAKATA RECALL"-SERVICE AIR BAG LIGHT STAYS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121066August 20, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 GMC SIERRA 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DOONAN GMC (36 NE HWY 156, GREAT BEND, KS) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120919August 19, 2018
AIR BAGS
TAKATA AIRBAGS DEPLOYED AFTER BEING ON DIRT TRAIL AND REENTERING ONTO MAIN ROAD. ALL 4 WHEELS MAINTAINED CONTACT WITH ROAD . THERE WAS NO ROLLING OF THE VEHICLE IN ANY DIRECTION. GMC IS STATING SYSTEM ACTED PROPERLY AS COMPUTER SHOWS EMINENT ROLLOVER. THE SUSPECTED CAUSE IS A MALFUNCTIONING YAW SENSOR. GMC SINCE MAKING DECISION WILL NOT RETURN VOICEMAIL'S (3) NOR EMAILS (4) THERE WERE MYSELF AND 2 OTHER IN VEHICLE AT TIME OF INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120781August 18, 2018
AIR BAGS, STEERING
DRIVING AROUND A CORNER WHEN THE STEERING LOCKED ITS SELF IN POSITION CAUSING THE TRUCK TO NOT TURN, ALMOST AS IF WHEN YOU SHUT THE VEHICLE OFF AND TURN THE WHEEL IT LOCKS IN POSITION. THIS CAUSED THE VEHICLE TO LEAVE THE ROAD AND HIT A TREE. THE DRIVER SIDE AIRBAG DID NOT DEPLOY. THE PASSENGER SIDE AIRBAG DID DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11120084August 15, 2018
AIR BAGS
TL* THE CONTACT OWNS A 1999 GMC SIERRA 1500. WHILE DRIVING ON A COUNTRY ROAD THAT WAS ROCKY AND BUMPY, THE CONTACT LOST CONTROL OF THE VEHICLE. AS A RESULT, THE CONTACT DROVE INTO A DITCH AND CRASHED INTO A TREE. THE DRIVER'S SIDE FRONTAL AIR BAG PARTIALLY DEPLOYED, BUT FAILED TO PREVENT THE CONTACT'S HEAD FROM MAKING CONTACT WITH THE STEERING WHEEL. THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL TREATMENT. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED BY AN INDEPENDENT MECHANIC OR DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE TO DETERMINE IF THEY COULD INVESTIGATE. THE VEHICLE REMAINED PARKED AT THE CONTACT'S RESIDENCE. THE APPROXIMATE FAILURE MILEAGE WAS 166,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11120116August 15, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2015 GMC SIERRA 1500. WHILE DRIVING ONTO A PAVED ROAD FROM A DIRT ROAD AT A LOW SPEED, THE DRIVER SIDE AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO MARTIN CADILLAC (12101 W. OLYMPIC BLVD, CADILLAC BUILDING, LOS ANGELES, CA) WHERE A GMC ENGINEER INSPECTED THE VEHICLE, BUT THE CAUSE OF THE FAILURE WAS NOT DISCLOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE OPERATED AS INTENDED AND NO FURTHER ACTION WOULD BE TAKEN. THE CONTACT WAS PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120152August 15, 2018
STEERING
STEERING IS NOT TIGHT AND HAS A LOT OF SLOP BEFORE THE TIRES ACTUALLY TURN. GM DEALER IDENTIFIED A BAD STEERING BOX AND FOLLOWED TSB PIT5501F TO DETERMINE THERE IS A DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119983August 14, 2018
AIR BAGS, UNKNOWN OR OTHER
DASH CRACKED BY PASSENGER AIRBAG AND DRIVER SIDE AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119531August 13, 2018
ELECTRICAL SYSTEM
WHILE THE TRUCK WAS UNATTENDED, SMOKE WAS OBSERVED BY A PASSER-BY WHO CALLED THE LOCAL FIRE DEPARTMENT. FIRE DEPT BROKE A WINDOW FOR ACCESS, EXTINGUISHED FIRE. HAULED VEHICLE AWAY FOR SAFEKEEPING. HAPPENED WHILE WE WERE AT A CONDO COMPLEX, VEHICLE PARKED FOR THE EVENING. HEAT INTENSITY AND MELTED PLASTIC INDICATED THAT FIRE OCCURRED IN CONSOLE AREA. VEHICLE WAS OFF, WE WERE ASLEEP, NOBODY HAD ACCESS TO INTERIOR OF VEHICLE. A PHONE CHARGER WAS PLUGGED IN, POSSIBLY ANOTHER CHARGER AS WELL.WE CONTACTED GM TO FILE A WARRANTY CLAIM. IT WAS DENIED, ACCORDING TO YVETTE YOUNG BECAUSE "GM COULD NOT DETERMINE THE CAUSE OF THE FIRE SO IT IS NOT OUR PROBLEM." GM DID THREE INVESTIGATIONS, ONE BY THE ADJUSTER, AND TWO MORE THAT INCLUDED A "DESTRUCTIVE INSPECTION." THIS WAS A TWO AND A HALF MONTH PROCESS. WE WERE NOTIFIED BY PHONE THAT THE CLAIM WAS DENIED AND THE LETTER THAT ARRIVED LAST WEEK IS ATTACHED. WE DON'T SMOKE, DID NOT HAVE ANYTHING COMBUSTIBLE IN OR NEAR THE AREA AND ARE CONCERNED THAT THE FIRE WAS RELATED TO THE CHARGERS. SOMETHING IN THAT VEHICLE ALLOWED THE CHARGERS TO OVERHEAT EVEN THOUGH THE TRUCK WAS OFF, IN OUR OPINION. OUR CONCERN IS THAT IF THIS HAD BEEN IN A GARAGE OR HAD PEOPLE BEEN IN THE VEHICLE, LIVES COULD HAVE BEEN LOST. VEHICLE HAD 12,000 MILES ON IT.PURCHASED NEW, NO OBVIOUS CAUSE FOR THIS EVENT. EVENT OCCURRED AT BAY POINT IN PANAMA CITY, FLORIDA.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11119598August 13, 2018
AIR BAGS
VEHICLE INVOLVED IN A REAR END COLLISION AND PUSHED INTO A VEHICLE IN FRONT CAUSING BOTH FRONT AND REAR DAMAGE, AIRBAG CAME OUT OF INFLATER BUT DID NOT DEPLOY
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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