Ford Freestar Complaints

2,533 consumer complaints on file.

#10408148June 18, 2011
POWER TRAIN
ON INTERSTATE GOING 70MPH WITH CRUISE CONTROL ON WHEN INSTANTLY ENGINE STARTED RACING THEN IMMEDIATELY STOPPED. THE ENGINE WAS STILL ON BUT THE VAN WOULD NOT MOVE. WE HAD TO PUSH IT OUT OF THE HIGHWAY. THE ENGINE WOULD START, BUT IT WOULD NOT ENGAGE INTO ANY GEAR. IT WENT FROM CRUISING AT 70MPH TO A DEAD STOP, WITHOUT ANY WARNING, WITHIN SECONDS. WE HAD FIVE CHILDREN IN A VAN WITH US.....WE COULD HAVE ALL BEEN KILLED. WE HAVE SINCE FOUND OUT THAT MANY SIMILAR COMPLAINTS HAVE BEEN MADE ON THIS TYPE OF VEHICLE, HOWEVER, FORD HAS NOT WARNED ANYONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407267June 17, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
MY DAUGHTER'S BOYFRIEND WAS DRIVING OUR 2004 FORD FREESTAR HOME FROM HIS WORK ON INTERSTATE 70 YESTERDAY. HE HAD IT SET ON CRUISE AND SUDDENLY THE RPM SHOT UP TO MAX AND THE VEHICLE WAS NOT BEING PROPELLED ANY LONGER. HE IMMEDIATELY PULLED OUT OF TRAFFIC AND STOPPED ON THE SIDE OF THE INTERSTATE. WHEN HE DID IT, THE SHIFTER WOULD MOVE, BUT NO GEAR, INCLUDING REVERSE WOULD ENGAGE. I HAVE READ MANY COMPLAINTS OF THE VERY SAME ISSUE TODAY AND I'M JUST ADDING OURS TO THE LIST. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407085June 16, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH WHEN THE TRANSMISSION FAILED AND THE VEHICLE WOULD NO LONGER ACCELERATE. THE VEHICLE COASTED TO A STOP BEFORE BEING TOWED TO AN INDEPENDENT REPAIR SHOP WHERE THE TORQUE CONVERTER WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406908June 15, 2011
POWER TRAIN
I HAVE 2004 FORD FREESTAR VAN & HAVE BEEN HAVING PROBLEMS WITH IT SUDDENLY LOOSING POWER AND LOSS OF ACCELERATION. I HAD TO HAVE THE TRANSMISSION REPLACED AT 68,000 MILES AND VAN SEEMED TO RUN FINE FOR WHILE THEN ABOUT 2 WEEKS AGO WITH 109,000 MILES I WAS LEAVING WORK AFTER LATE SHIFT AT HOSPITAL & VAN WOULD NOT GET ANY POWER OR ACCELERATE. I WAS LEFT STRANDED IN DOWNTOWN AREA THAT IS KNOWN FOR CRIME AND HOMELESS. I WAS ABLE TO GET RIDE HOME & HAD VAN TOWED, AFTER OVER $300 VAN WAS RUNNING AGAIN. I WAS ON WAY TO WORK ON 6-5-2011 & SAME THING HAPPENED TO VAN, NO POWER OR ACCEL, LATE IN EVENING ,WOMAN BY MYSELF ON STREET WHERE MANY HOODLUMS FREQUENT. I WAS VERY FEARFUL OF MY SAFETY. I WAS ABLE TO GET TOW FROM AAA & RIDE TO WORK. I'M STILL WITHOUT MY VAN AFTER 2 WEEKS. THE MECHANIC WHO ORIGINALLY FIXED IT CAN'T GET IT TO KEEP RUNNING AGAIN NOW, SOME DEFECT IN VAN IS APPARENTLY CAUSING COIL PACKS TO GO BAD AND MELTING FUSES INTO FUSE BOX, THIS IS SOMEHOW MAKING COMPUTER SYSTEM MALFUNCTION & SENDING VARIOUS ERROR CODES THAT CLEAR WHEN FUSES ARE REPLACED BUT FUSES AREN'T ABLE TO BE MAINTAINED AND CONTINUE TO BLOW AND MELT INTO FUSE BOX REPEATING CYCLE, THEREFORE VAN IS NOT DRIVABLE AT THIS TIME. IT HAS BEEN SENT TO ANOTHER MECHANIC WHO IS CURRENTLY TRYING TO FIX IT. I WORK ABOUT 30 MILES FROM MY HOME, I HAVE YOUNG CHILDREN THAT I HAVE TO TAKE PLACES, & HAVE TO DRIVE TO GET TO ANY STORES FOR FOOD &/OR SUPPLIES. I AM FEARFUL IF MY VAN IS FIXED THAT IT WILL BREAK DOWN AGAIN & I WON'T BE AS LUCKY AS THE LAST FEW TIMES AND ME &/OR MY FAMILY WILL BE INJURED IN ACCIDENT OR WORSE. I HOPE THIS INFORMATION IS HELPFUL .THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406819June 14, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2005 FORD FREESTAR. DRIVING NORMALLY, STOPPED AT TRAFFIC LIGHT, WHEN LIGHT CHANGED TO PROCEED VAN STALLED. STARTED VEHICLE BUT WOULD STALL ONCE SHIFTED INTO GEAR. MANAGED TO DRIVE IN REVERSE INTO A PARKING LOT UNTIL TOW TRUCK ARRIVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406254June 14, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT WAS STOPPED IN A PARKING LOT WHEN THE VEHICLE SUDDENLY SURGED FORWARD, ALMOST HITTING A PEDESTRIAN. THE CONTACT HAD TO QUICKLY APPLY THE BRAKES TO STOP THE VEHICLE. DURING THE FAILURE, THE VEHICLE WENT INTO SAFE MODE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE DEALER ADVISED THAT HE COULD PERFORM A DIAGNOSTIC, BUT COULD NOT CONFIRM IF THE FAILURE COULD BE DIAGNOSED. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 78,234.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406014June 12, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR TRANSMISSION FAILURE WITH 93,000 MILES. THE TRANSMISSION JUST STOPPED WORKING WHILE DRIVING ON I-895, A MAJOR INTERSTATE THROUGH BALTIMORE, MD. THE VAN HAD TO BE ABANDONED, BUT CAUSED TWO OTHER ACCIDENTS WHILE WE WAITED FOR A TOW TRUCK. THIS SERIOUSLY PUT MY FAMILY AND THE SAFETY OTHERS IN JEOPARDY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10406053June 12, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING WITH OUR TWO DAUGHTERS IN THE CAR ON MEMORIAL DAY WEEKEND, MY WIFE WAS 30 MILES FROM HOME, MADE A RIGHT TURN AT AN INTERSECTION AND CAR JUST STOPPED DRIVING. VEHICLE ENGINE REMAINED RUNNING BUT UNABLE TO MAKE THE CAR DRIVE. WAITED TWO HOURS FOR AAA TO SHOW UP AND TOW HER TO A GARAGE. THREE DAYS LATER WE WERE TOLD THAT THE GARAGE COULD NOT FIX THE VAN BECAUSE IT WAS A TRANSMISSION ISSUE AND THEY WERE NOT A TRANSMISSION SHOP. CALLED AAA AGAIN TO HAVE VEHICLE TOWED 30 MILES TO OUR LOCAL SHOP. I WAS AWARE TO NOT BRING IT TO A FORD DEALERSHIP TO HAVE IT FIXED BECAUSE THEY WILL PUT THE SAME BAD PART IN THE TRANSMISSION AGAIN AND WOULD HAVE ANOTHER FAILURE. REBUILT TRANSMISSION WAS INSTALLED WITH BETTER TORQUE CONVERTER THAN A FORD DEALERSHIP WOULD PUT IN. REBUILT TRANSMISSION HAS A 4 YEAR/100,000 MILE GUARANTEE. I HAVE BEEN AWARE OF THE ONGOING TORQUE CONVERTER ISSUES WITH THESE VANS AND HAD EXPECTED THIS ONE TO BREAK AS WELL. I SENT AN EMAIL TO NHTSA LAST YEAR WITH MY CONCERNS AND GOT NO RESPONSE FROM THEM. THIS VAN HAD 80000 MILES ON IT. THIS PROBLEM NEEDS TO BE ADDRESSED WITH FORD. LUCKILY NOONE HAS BEEN SERIOUSLY INJURED IN THESE BREAK DOWNS BUT IT IS ONLY A MATTER OF TIME. THERE HAS BEEN A SERIOUS FAILURE OF OVERSIGHT INTO FORD MOTOR COMPANY BY NHTSA NOT TO MAKE FORD RECALL THESE VEHICLES CONSIDERING THERE HAS BEEN SO MANY WITH THE SAME PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405923June 10, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING IN THE FAR LEFT LANE OF I-75 AT APPROXIMATELY 70 MPH WHEN THE ENGINE RPM'S ROSE AND I HAD TO COAST ACROSS TWO LANES OF TRAFFIC TO THE RIGHT SHOULDER OF I-L75. MY TRANSMISSION HAD WENT OUT. I COULD PUT THE TRANSMISSION IN GEAR BUT IT WOULD NOT ENGAGE. I COULD HAVE BEEN INJURED OR COULD HAVE INJURED SOMEONE ELSE. THE TRANSMISSION WENT OUT WITHOUT ANY KIND OF WARNING. AT THIS TIME I HAVE BEEN TOLD THAT I NEED TO REPLACE THE TRANSMISSION WITH A NEW ONE FROM THE FORD DEALER BECAUSE MY MECHANIC SAID THAT YOU CANNOT REBUILD IT BECAUSE YOU CAN'T GET PARTS FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405689June 9, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT THE CAR WOULD NOT MOVE. THE ENGINE REVVED UP BUT THE CAR DID NOT MOVE. THE CAR BLOCKED TRAFFIC UNTIL A POLICE OFFICER ARRIVED AND PUSHED THE CAR TO THE SIDE OF THE ROAD. FORTUNATELY THIS INCIDENT DID NOT CAUSE AN ACCIDENT. THE CARE WAS TOWED TO A FORD DEALERSHIP WHERE THE TRANSMISSION/TORQUE CONVERTER WAS REPLACED AT SUBSTANTIAL COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405665June 8, 2011
POWER TRAIN
MY FORD FREESTAR HAS SPORADIC ISSUES, I HAVE NOTICED THAT THIS ISSUE ONLY HAPPENS WHEN IT RAINS. I HAVE TAKEN IT TO MECHANIC AND THEY ARE NOT ABLE TO LOCATE THE PROBLEM. I HAVE BEEN DOING RESEARCH ONLINE AND NOTICE THAT THERE IS A LOT OF COMPLAINTS ABOUT THIS ISSUE AND NOTHING IS BEING DONE ABOUT IT. WE GET THE PCM REPLACED AND THEN BECAUSE OF THE DEFECT IT GETS WET AGAIN. WHEN WILL THIS ISSUE BE RESOLVED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406291June 7, 2011
STRUCTURE
LTR ON BEHALF OF CONCERN THE SAFETY OF HER 2004 FORD FREESTAR RE THE RUSTING OF THE 3RD ROW SEATS ANCHORING LATCH SYSTEM; REPLY ATTN KAY RASH/DAVENPORT DISTRICT OFFICE *TGW THE CONSUMER WAS INFORMED IT WAS NOT COST EFFECTIVE TO FIX THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405335June 6, 2011
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED WHILE DRIVING 70 MPH THE RPMS INCREASED EXCESSIVELY WHILE TRYING TO MOVE TO THE OTHER LANE. THE VEHICLE WAS MOVE TO THE SHOULDER AND TURNED THEN BACK ON; HOWEVER, IT WOULD NOT MOVE. THE VEHICLE WAS TOWED TO HER RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405338June 6, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT AT APPROXIMATELY 68,000 MILES THE VEHICLE HAD PROBLEMS WITH THE TRANSMISSION. THE CONTACT WAS TRAVELING 60 MPH ON THE HIGHWAY WHEN THE RPMS STARTED TO INCREASE. THE CONTACT DISENGAGED THE CRUISE CONTROL WHEN THE VEHICLE CAME TO A STOP. THE CONTACT SPOKE TO THE DEALER AND WAS TOLD THAT THE SPLINES WERE STRIPPING ON THE TORQUE CONVERTER. THE FAILURE AND CURRENT MILEAGE WAS 68,000. UPDATED 07/08/11 *BF UPDATED 07/18/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404289June 3, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT WAS DRIVING 75 MPH WHEN THE VEHICLE GRADUALLY DECELERATED AND WOULD NOT LONGER ACCELERATE. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHERE THEY DIAGNOSED THAT THE TORQUE INVERTER AND TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404295June 3, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHEN FIRST STARTING THE VEHICLE, THE GEAR SHIFTER WOULD NOT SHIFT INTO GEAR. THE VEHICLE WAS INSPECTED BY THE OWNER WHO DISCOVERED THAT THE FAILURE COULD POTENTIALLY HAVE BEEN CAUSED BY THE TRANSMISSION. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404128June 2, 2011
VEHICLE SPEED CONTROL
WHEN ATTEMPTING TO ACCELERATE OUR 2005 FORD FREESTAR LIMITED TO GET ONTO THE HIGHWAY THE VAN STALLED WHEN PASSING 2000 RPM(S) WITH NO WARNING. THE STEERING WHEEL LOCKED AND LOSS ALL POWER TO THE CAR. WITH THE STEERING LOCKED PULLING OFF TO THE SHOULDER WAS NEAR IMPOSSIBLE. THE VEHICLES BEHIND HAD TO GO AROUND ME DRIVING CLOSE TO 65-70 MPH IN SPEED OR SLAM ON THEIR BRAKES TO MISS ME. A VERY FRIGHTENING EXPERIENCE WITH CHILDREN IN THE CAR. UNABLE TO AFFORD TO BRING THE VEHICLE TO A SHOP FOR REPAIRS DUE JUST PURCHASING THE VEHICLE IN APRIL OF 2011 FROM TOM BUSH MAZDA DEALERSHIP IN JACKSONVILLE FLORIDA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404854June 2, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
LETTER FROM SENATOR GRAHAM ON BEHALF OF CONSTITUENT RE THE TRANSMISSION FAILURE IN HIS 2004 FORD FREESTAR *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404089June 1, 2011
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED WITHOUT ANY WARNING. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO THE RESIDENCE HOME. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED HIM THAT THEY WERE UNAWARE OF THIS FAILURE WITH HIS YEAR, MAKE AND MODEL VEHICLE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 80,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404796May 31, 2011
POWER TRAIN
DRIVER WAS AT A FULL STOP AT A TRAFFIC LIGHT PREPARING TO MAKE A LEFT-HAND TURN ONTO A MAJOR 4-LANE DIVIDED HIGHWAY. ONCE THE LIGHT TURNED GREEN, THE DRIVER ACCELERATED FROM FULL STOP TO ABOUT 10-15 MPH AND PUT THE VEHICLE INTO A LEFT-HAND TURN. AFTER THE INITIAL ACCELERATION, DRIVER COASTED THROUGH THE ACTUAL TURN. COMING OUT OF THE TURN INTO THE STRAIGHTAWAY, THE DRIVER PRESSED DOWN ON THE ACCELERATOR TO CONTINUE ACCELERATING INTO THE TRAVEL LANES OF THE 4-LANE DIVIDED HIGHWAY. NO RESPONSE FROM THE VEHICLE OTHER THAN HEARING THE ENGINE REV HIGHER WITH DEPRESSION OF THE GAS PEDAL. NO ACCELERATION, NO FORWARD MOMENTUM OTHER THAN THE VEHICLE COASTING. DRIVER WAS ABLE TO COAST SAFELY TO A STOP ON THE SHOULDER OF THE ROAD. WHEN TRYING TO DIAGNOSE THE PROBLEM, DRIVER NOTED THAT THE SHIFTING GEARS DID NOT RESULT IN ANY DETECTABLE GEAR SHIFT NOISE OR VIBRATION, EVEN WHEN GOING TO PARK OR REVERESE. PRESSING THE GAS PEDAL ONLY RESULTED IN REVVING THE ENGINE - THIS WAS TRUE FOR ALL GEAR POSITIONS, INCLUDING REVERSE. NO ACCELERATION WAS NOTED AT ALL. VEHICLE WAS TOWED TO THE NEAREST FORD DEALERSHIP FOR DIAGNOSIS AND REPAIR. DEALERSHIP INVESTIGATED AND NOTED THAT THE TRANSMISSION HAD FAILED. WHEN SPEAKING TO THE SERVICE REP IT WAS MENTIONED THAT THE TORQUE CONVERTER HAD FAILED AND THERE WERE BROKEN OFF METAL PARTS IN THE COLLECTION PAN OF THE CASE. THE ENTIRE TRANSMISSION ASSEMBLY HAD TO BE REPLACED. IT IS FORTUNATE THAT THE FAILURE OCCURRED AT LOW SPEED IN A CONTROLLED INTERSECTION ON A CLEAR ROAD WITHOUT APPROACHING TRAFFIC. WITH NO ABILITY TO ACCELERATE, THE DRIVER ONLY HAD A SMALL AMOUNT OF FORWARD MOMENTUM TO WORK WITH TO CLEAR THE TRAVEL LANES SAFELY. IF THIS FAILURE OCCURRED AT HIGHWAY SPEEDS THE OUTCOME WOULD NOT HAVE BEEN AS POSITIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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