Ford Freestar Complaints

2,533 consumer complaints on file.

#10137161September 21, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
DRIVER WAS OPERATING A 2004 FORD FREESTAR VAN ON 9/20/05. THIS VEHICLE IS EQUIPPED WITH A TRANSMITTER, RECEIVER STYLE CRUISE CONTROL. HE WAS BEHIND A DUMP TRUCK WHEN SUDDENLY HIS CRUISE CONTROL ACTIVATED, WHICH CAUSED SUDDEN ACCELERATION, ALMOST CAUSING HIM TO REAR END THE TRUCK. THE CRUISE CONTROL TRANSMITTER WAS REMOVED FROM THIS VAN SEVERAL MONTHS AGO. I FEEL ANOTHER MOTORIST ACTIVATED THEIR CRUISE CONTROL, WHICH ACTIVATED OUR COMPANY'S VAN CRUISE CONTROL. HOW MANY FREQUENCY CODES DID FORD USE WITH THIS DANGEROUS SET UP FOR CRUISE CONTROL? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137081September 20, 2005
AIR BAGS
DT: CONSUMER'S VEHICLE WAS INVOLVED IN A CAR ACCIDENT ON SEPTEMBER 19, 2005 WHILE GOING 25 MPH. UPON IMPACT, THE AIR BAG COVER OVER THE DRIVER'S SIDE AND PASSENGER'S SIDE CAME OUT ABOUT AND QUARTER OF AN INCH; HOWEVER, THE ACTUAL AIR BAGS NEVER DEPLOYED. ON THE DRIVER'S SIDE IT WAS A SIDE IMPACT AND PASSENGERS SIDE IT WAS A HEAD ON IMPACT. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10135803September 8, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
PASSENGER SIDE AIR BAG LIGHT INTERMITTENTLY TURNS ON AND OFF WHEN A PERSON ABOVE THE WEIGHT REQUIREMENTS IS SEATED IN THE PASSENGER SEAT. THIS CAN OCCUR EITHER WHEN A PERSON IS SHIFTING IN THE SEAT OR WHEN THEY ARE STATIONARY. THIS HAS OCCURRED MULTIPLE TIMES WITH VARIOUS PASSENGERS. THERE APPEARS TO BE NO RHYME OR REASON AS TO WHEN IT OCCURS. THIS IS A SERIOUS CONCERN OF MINE BECAUSE IF AN ACCIDENT OCCURRED WHILE THE LIGHT IS ON, TURNING THE AIRBAG OFF, THE RESULT COULD BE SERIOUS. SEPTEMBER 5, 2005 WAS THE MOST RECENT OCCURRENCE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135357September 5, 2005
UNKNOWN OR OTHER
VIBRATION IN GAS PEDAL BETWEEN 20-40 MPH & 1500-2000 RPM.... BEEN TO 3 DEALER, NO RESOLUTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134526August 18, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR DEVELOPED A PROBLEM WITH THE AUTOMATIC TRANSMISSION; WHEN IN DRIVE THE VEHICLE ROLLS BACKWARDS. *MR *SC ALSO WHILE IN REVERSE THE VEHICLE WILL ROLL FORWARD. SERVICE DEALER STATED THAT THE SEALED GEAR BOX DID NOT HAVE ENOUGH FLUID TO KEEP THE VAN IDLED AT 800 RPMS AND THAT THERE WAS NOTHING FURTHER THEY COULD DO ABOUT THE PROBLEM. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133070August 16, 2005
WHEELS:HUB
I PURCHASED A FREESTAR IN MARCH 2005, AND RETURNED TO THE LOCAL DEALERSHIP 2 DAYS LATER COMPLAINING ABOUT BRAKE PROBLEMS. THE SALES MANAGER TOLD ME THAT THE VEHICLE WAS REPAIRED AND FUNCTIONING PROPERLY. I CONTINUED TO DRIVE THE CAR HEARING GRINDING NOISES WHEN I APPLIED THE BRAKE. IN AUGUST 2005, I RECEIVED A RECALL LETTER FROM FORD MOTOR INFORMING ME THAT THE ROTOR AND HUBS NEEDED TO BE REPLACED ON THIS VEHICLE. MY CONCERN IS THAT THE RECALL WAS ISSUED IN SEPT. 2005 AND THE VEHICLE WAS ON A FORD DEALERSHIP AND THEY DID NOT FIX THE CAR PRIOR TO SELLING IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133072August 16, 2005
SUSPENSION
CLICKING NOISE ONCE GAS PEDAL WAS TOUCHED-DEALER STATED WAS FRONT END CONTROL ARM PROBLEM-VERY UNSAFE TO DRIVE -COULD CAUSE CRASH OR EVEN DEATH-THEY REPAIR BOTH CONTROL ARMS AND PERFORMED WHEEL ALIGNMENT-INTERNET SITE SHOWED RECALL BEEN SENT TO CUSTOMER CONCERNING THIS PROBLEM, I NEVER RECEIVED RECALL NOTIFICATION. I OWN A 2004 FORD FREESTAR THAT AT THIS TIME IT HAS 14,000 MILES ON IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132781August 14, 2005
FUEL SYSTEM, GASOLINE:DELIVERY
THIS IS THE 4TH TIME THAT THIS HAS HAPPEN. I AM DRIVING DOWN THE ROAD AND THE ENGINE SHUTS DOWN ON MY 2004 FREESTAR 3.9L OHV EFI ENGINE. I HAVE TAKEN IT TO WEBBFORD DEALER IN HIGHLAND IN FOR THE SAME THING AND THEY SAID THAT THEY HAD FORDMOTOR TECHS LOOK AT IT AND THEY THINK THEY HAD FIX IT. THE FIRST TWO TIMES IT HAPPEN I ALMOST GOT HIT BY A SEMI TRUCK BECAUSE CAUSE THE ENGINE SHUTDOWN. I HOPE NO ONE EVER GET KILLED BECAUSE OF THIS DEFECT IN THIS VAN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133448August 12, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR VAN DEVELOPED A PROBLEM WITH THE AUTOMATIC TRANSMISSION. WHEN THE VEHICLE IS IN DRIVE IT ROLLS BACK AND IN REVERSE IT ROLLS FORWARD.***NO ANSWER REQUIRED***. *MR THE DEALER TOLD THE CONSUMER THERE IS A SEALED GEAR BOX IN THE VEHICLE WHICH DOESN'T HAVE ENOUGH FLUID TO KEEP THE VEHICLE IDLE AT 800 RPMS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131883August 8, 2005
SUSPENSION, TIRES
DT: CONSUMER COMPLAINED ABOUT VIBRATION PROBLEMS. THE STEERING WHEEL VIBRATED AND VEHICLE SHUTTERED. CONSUMER TOOK VEHICLE TO THE DEALERSHIP THREE DAYS AFTER PURCHASING IT. THE DEALERSHIP KEPT THE CAR FOR 5 DAYS AND COULD NOT FIGURE OUT WHAT THE PROBLEM WAS. THE DEALER CHANGED THE ROTORS TWICE AND CHANGED THE TIRES. CONSUMER TOOK THE VEHICLE BACK TO THE DEALER, AND THE DEALERSHIP HAD THE CAR FOR 17 DAYS. THE FORD REPRESENTATIVE CAME TO THE DEALERSHIP AND PUT THE VEHICLE ON THE DIAGNOSTIC MACHINE AND THE FORD REPRESENTATIVE SEEMED TO THINK THAT WAS THE TIRES. CONSUMER WAS SUPPOSE TO PICK UP THE CAR BUT WAS HESITANT BECAUSE OF THE TIRE PROBLEM. CONSUMER NOTICED THAT THERE WERE OTHER COMPLAINTS ON THIS SAME PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131839August 7, 2005
TIRES:TREAD/BELT
GOODYEAR-INTEGRITY (P235/60R16) (99S) (025941) TIRES ON 2004 FORD FREESTAR. NOTICED THUMPING NOISE AT 10,000 MILES. SOUNDING LIKE YOU HAVE A FLAT. AT 19,000 TIRES ARE SHOWING OVERLAP OF TREAD. FORD DEALER TOLD US TO ROTATE TIRES. THIS HAS NOT RESOLVED PROBLEM. WE ARE AFRAID THAT THE TIRES ARE GOING TO SEPARATE AND CAUSE AN ACCIDENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129235July 18, 2005
SEATS:MID/REAR ASSEMBLY
DT: THE CONTACT OWNS A 2005 FORD FORRESTER. SHE IS RENTING THIS VAN, AND WHILE SHE WAS BENDING DOWN IN THE MIDDLE SEAT IN THE MIDDLE ROW SHE ALMOST GOT HER HEAD CRUSHED WHEN SHE MOVED THE LATCH. THE BACK SUPPORT CAME TUMBLING DOWN AND HER HEAD GOT CAUGHT IN BETWEEN. THIS COULD BE CONSIDERED A SAFETY HAZARD BECAUSE THERE WAS SO MUCH FORCE, AND IF SOMEONE WAS PLAYING WITH THE LATCH, A WHOEVER WAS IN THE NEXT SEAT WOULD BE HURT. CONTACT WAS GOING TO RETURN THE VAN TO THE RENTAL PLACE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129034July 17, 2005
SEATS:FRONT ASSEMBLY:RECLINER
WAS CLEANING MY 2005 FORD FREESTAR AND PULLED THE LEVER THAT RELEASES THE BACK OF THE BENCH SEAT DIRECTLY BEHIND THE DRIVERS SEAT. THE BACK OF THE SEAT CAME DOWN SO HARD THAT IT CUT THE END OF MY THUMB OFF, INCLUDING THE ENTIRE NAIL. I HAD TO GO TO THE EMERGENCY ROOM FOR TREATMENT AND FOLLOWUP WITH AN ORTHOPEDIC SURGEON. SO FAR, TO MY KNOWLEDGE, NOTHING TO DATE HAS BEEN DONE TO CORRECT THIS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10128849July 15, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
UNDER NORMAL BRAKING BRAKE PEDAL TRAVEL HEIGHT IS EQUAL TO GAS PEDAL HEIGHT. UNDER HEAVY BRAKING BRAKE PEDAL TRAVEL HEIGHT IS BELOW GAS PEDAL HEIGHT. THIS MAY CAUSE THE VEHICLE TO ACCELERATE UNDER BRAKING. UPDATED 11/28/2005 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128612July 13, 2005
UNKNOWN OR OTHER
MY FAMILY INCLUDING 3 SMALL CHILDREN WERE IN THE VAN TRAVELLING HOME AND MY HUSBAND WAS IN A MINOR (30 MPH) HEAD ON COLLISION WITH ONLY DAMAGE TO THE LEFT FRONT END. A FEW MINUTES FOLLOWING THE COLLISION THE ENGINE OF THE VEHICLE CAUGHT ON FIRE, WITHIN TEN MINUTES THE ENTIRE FRONT HALF OF THE VEHICLE WAS FULLY ENGULFED IN FLAMES. EVERYBODY WE HAVE TALKED TO HAS SAID THERE IS NO REASON THE VEHICLE SHOULD HAVE CAUGHT ON FIRE DUE TO THE COLLISION.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10128442July 12, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT: ABOUT 2 WEEKS AGO THE BRAKES FAILED. WHEN PRESSURE WAS APPLIED TO THE BRAKE PEDAL IT SIMPLY WENT ALL THE WAY TO THE FLOOR. IT DID SLOW DOWN BUT AS DRIVER PROGRESSED THE BRAKE SHOE HUNG TO THE ROTOR AND MADE A CLICKING SOUND AS THOUGH THEY WERE STILL APPLIED. AFTERWARDS CONSUMER CONTACTED DEALERSHIP AND TOOK VEHICLE IN. THE TECHNICIAN STATED IT WAS A ROTOR PROBLEM. THE DEALER GRINDED RUST OR " LOT ROT" OFF THE ROTORS AND PLACED THEM BACK ON THE VEHICLE. TWO DAYS AGO HOWEVER THE SAME INCIDENT OCCURRED AGAIN WITH THE BRAKE PADS STICKING TO THE ROTOR AND THE CLICKING NOISE. THE VEHICLE IS BACK AT THE DEALER WHO SAYS THEY CAN NOT FIND ANYTHING WRONG WITH IT. THE CONSUMER HAS NOT CONTACTED MANUFACTURER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128504July 12, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
GRINDING NOISE IN REAR PASS SIDE WHEEL. CALIPER FAILED, CAUSED THE PAD TO SLIP AND ATE THROUGH THE ROTOR CAUSING THE WHEEL TO LOCK UP COMPLETELY. TOOK VEHICLE TO FORD DEALER, THEY ADVISED THE WHOLE BRAKE SYSTEM NEEDED TO BE REPLACED, WHICH WE DID. CALIPER, ROTOR, AND PAD REPLACED ON REAR PASS SIDE BRAKE SYSTEM, AND PAD REPLACED ON REAR DRIVER'S SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127887July 8, 2005
SERVICE BRAKES, HYDRAULIC
DT: ON JULY 6 2005 THE CONSUMER TOOK THE VEHICLE IN FOR INSPECTION AND WHILE INSPECTING IT, THE DEALER STATED THAT THERE WAS A PROBLEM. THE DEALER REPORTED THE BRAKE PADS AND ROTORS NEEDED TO REPLACED . THE CONSUMER THINKS THIS IS UNFAIR BECAUSE THIS CAR WAS INSPECTED AND CHECKED REGULARLY. THERE WERE NO WARNINGS FROM THE VEHICLE THAT THERE WAS A PROBLEM. THE CONSUMER STATED IT WAS THE CALIPER THAT ORIGINALLY CAUSED THE PROBLEM. VEHICLE HAS NOT BEEN REPAIRED YET. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127656July 6, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
WE WERE TRAVELLING FROM PIGEON FORGE, TN TO GREENSBORO, NC THROUGH ASHVILLE, NC ON I-40. WHEN WE REACHED THE VICINITY OF GREENSBORO WE NOTICED WHILE TRYING TO PASS A TRUCK ON A SLIGHT UPGRADE THE TRANSMISSION FAILED TO GET POWER TO THE ROAD. THE ENGINE WOULD EVENTUALLY "CATCH" AND WE WERE ABLE TO MAKE IT ANOTHER 8 MILES TO OUR DESTINATION. AFTER SITTING FOR SEVERAL HOURS WE STARTED THE CAR AGAIN AND THE SAME PROBLEMS OCCURED (ENGINE REVVING BUT TRANSMISSION WOULD NOT CATCH). WE MANAGED TO DRIVE THE VAN TO BOB DUNN FORD IN GREENSBORO WHERE IT WAS DIAGNOSED AS AN INTERNAL TRANSMISSION FAILURE AND PARTS HAD TO BE ORDERED. ON THE WORK ORDER IT STATED: TRANSMISSION IS SLIPPING. VERIFIED COMPLAINT. REMOVED TRANSMISSION AND DISASSEMBLE, FOUND FORWARD CLUTCHS BURNT. OVERHAUL TRANSMISSION. REPLACE CLUTCHES, SEALS, FILTER AND FLUID. PARTS LISTED: 3F2Z-7902-ACRM CONVERTER ASY 4F1Z-7A100-AA CONTROL ASY F5DZ-7A098-AA SCREEN ASY XT-5-QM FLUID TRANSM 4F1Z-7153-AA KIT GASKET XF2Z-7B164-CA PLATE ASY DR 4F1Z-7B164-CA PLATE 4F1Z-7B164-AA PLATE ASY DR XF2Z-75164-CA PLATE ASY DR 4F1Z-7B164-BA PLATE ASY DR XF2Z-75442-BA DRIVEN PLATE XF1Z-7B442-EA DRIVEN PLATE XF1Z-7B442-BA DRIVEN PLATE XF2Z-7B442-AA DRIVEN PLATE ALL WAS COVERED UNDER WARRENTY. I WOULD LIKE TO COMMEND BOTH DEALERSHIPS INVOLVED IN THE INCIDENT: BOB DUNN FORD, GREENSBORO, NC AND JACK KAIN FORD IN VERSAILLES, KY FOR THEIR HELP IN RECLAIMING MONEY ON TRANSPORTATION DUE TO LOSS OF FAMILY MEMBER WHILE CAR WAS DOWN. FORD SHOULD BE AWARE OF THIS ISSUE BUT WE ARE ALSO GOING WRITE A WRITTEN COMPLAINT DIRECTLY TO THEM TO LET THEM KNOW OUR DISSATISFACTION WITH THEIR PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127223June 30, 2005
UNKNOWN OR OTHER, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
WE JUST PURCHASED A 2004 FORD FREESTAR. I AM 67 AND WENT TO GET OUT OF THE BACK DOOR AND THE DRIVER ACCIDENTALLY PUSHED THE BUTTON TO CLOSE THE DOOR.IT CRUSHED MY LEG, AS THERE IS NO WAY TO STOP THE DOOR. THERE ARE NO SAFETY SWITCHES. EVERYONE IN THE CAR TRIED TO HELP AND THE DOOR WOULD NOT GO BACK. THIS WOULD HAVE KILLED A CHILD OR MY 89 YEAR OLD MOTHER. THERE NEEDS TO BE A RECALL. MY HUSBAND HAS SIZE 14 SHOES AND WHEN HE TRIED TO GET OUT THE SAME DOOR, HIS KNEE ALMOST HIT THE DOOR CLOSING BUTTON...AND HE WAS WATCHING OUT FOR THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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