Ford Freestar Complaints

2,533 consumer complaints on file.

#10278358July 26, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION WENT OUT WITHOUT ANY WARNING ON MY 2004 FORD FREESTAR WITH ONLY 91,000 MILES ON IT LEAVING MY WIFE AND THREE KIDS STRANDED ON THE SIDE OF A BUSY INTERSTATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278185July 24, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2005 FORD FREESTAR TRANSMISSION DIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278244July 24, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR STOPPED DEAD IN THE MIDDLE OF THE ROAD WITH ME (9MTHS PREGNANT) AND MY SON. HAD TO HAVE TOWED TO REPAIR SHOP TO FIND OUT THAT THE TORQUE CONVERTER IS STRIPPED IN THE TRANSMISSION AND MUST BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278107July 23, 2009
SUSPENSION:FRONT
I OWN A 2004 FORD FREESTAR IN VIRGINIA. LAST WEEK I TOOK IT IN FOR THE ANNUAL STATE INSPECTION TO FIND THAT THE CONTROL ARM/BALL JOINT ASSEMBLY ON THE PASSENGER SIDE WAS PENDING FAILURE. THIS IS A POTENTIAL LIFE-THREATENING ACCIDENT WAITING TO HAPPEN. MY VEHICLE HAS ONLY 36,000 MILES. THE FORD SERVICE CONSULTANT TOLD ME THAT IT SHOULD HAVE LASTED ABOUT 80,000 MILES ON AVERAGE. ALTHOUGH MY VEHICLE IS OUT OF WARRANTY I EXPECTED THAT SINCE THIS PART WAS MOST LIKELY DEFECTIVE THAT FORD WOULD HAVE REPLACED IT FOR FREE. NOT ONLY DID THEY REFUSE TO DO SO BUT OFFERED TO FIX IT OF $660. THE PART CAN ONLY BE PURCHASE AS A UNIT, IN OTHER WORDS, YOU CANNOT GET JUST THE BALL JOINT, YOU HAVE TO BUY THE WHOLE ASSEMBLY WHICH FORD SELLS FOR ABOUT $487.. I MUST GET THIS DONE, NOT ONLY FOR SAFETY BUT IN ORDER TO PASS MY STATE INSPECTION. I BELIEVE THAT FORD IS LIABLE FOR THE FAILURE OF THIS PART AND SHOULD TAKE RESPONSIBILITY FOR IT BY REPLACING IT AT THEIR EXPENSE. I BELIEVE THE PART MUST HAVE BEEN DEFECTIVE FROM THE TIME IT WAS INSTALLED AT THE FACTORY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278143July 23, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, UNKNOWN OR OTHER
I WAS DRIVING MY 2005 FORD FREESTAR SE W/3.9L V6 ENGINE ON MI HWY M-29 JUST NORTH OF ALGONAC, MICHIGAN. I WAS DRIVING ABOUT 45 MPH, AND AT ONE POINT, I WAS PRESSING THE ACCELERATOR AND THE VAN WAS SLOWING DOWN. I COASTED OVER TO THE SHOULDER AND STOPPED MY FREESTAR SAFELY, WITHOUT ANY DAMAGE TO PROPERTY. I TRIED SHIFTING INTO REVERSE, BUT NO ENGAGEMENT OF THE TRANSMISSION TOOK PLACE. THERE WAS ALSO NO ENGAGEMENT IN FORWARD GEARS 1 OR 3. I WAS "FOUND OFF ROAD DEAD". :-) I HAD VAN TOWED HOME TO SAINT CLAIR SHORES (37 MILES) AT A COST OF $50 TO ALLSTATE ROAD SERVICE AND $116.25 OUT-OF-MY-POCKET. I HAD MY VAN TOWED AGAIN (COVERED UNDER ALLSTATE'S $50 LIMIT) TO MY SELLING DEALER, ROY O'BRIEN FORD, ALSO IN SAINT CLAIR SHORES. I WAS INFORMED LATE THE NEXT DAY THAT TO DIAGNOSE THE PROBLEM WOULD COST $850. THEN THE TECH GAVE MORE INFO TO MY SERVICE WRITER THAT HE THOUGHT THE TORQUE CONVERTER SPLINES WERE STRIPPED. REVISED ESTIMATE WAS $1525 TO REMOVE THE TRANSMISSION, PULL THE TORQUE CONVERTER AND REPLACE SAME AND REINSTALL THE TRANSMISSION. THE TRANSMISSION PAN WAS "DROPPED' FOR EXAMINATION, SCREEN AND GASKET CHANGE, AND NEW TRANS FLUID WAS ADDED TO FILL THE SYSTEM AGAIN. ACTUAL OUTLAY TODAY WAS $1524.72. I HAD NO WARNING THAT I WAS ABOUT TO LOSE POWER TO THE WHEELS. I'M GLAD I WAS ON A QUIET SEMI-RURAL ROAD WITH HOMES AROUND. ONE HOMEOWNER CHECKED ON MY WIFE AND I TO SEE IF WE WERE OK. HE EVEN OFFERED TO LET ME USE HIS LAVATORY. AT LEAST THERE IS SOME KINDNESS LEFT. THE PHONE CALL TO ALLSTATE WAS EXASPERATING, AS THE CALL CENTER STAFFER WAS USING A PAPER MAP OF MICHIGAN AND HAD NO IDEA WHERE WE WERE. BEING STUCK ON A SUNDAY EVENING AFTER BUSINESS HOURS COULD HAVE BEEN VERY EERIE. EVERYTHING TURNED OUT OK, BUT AT A SUBSTANTIAL COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277960July 22, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
ON 5/26/09 WE TOOK OUR 2005 FORD FREESTAR IN FOR AN OIL CHANGE, FLUID, BELT AND FILTER CHECKS AND FRONT BRAKES. ON 6/12/09 WE LEFT NW OH FOR WASHINGTON, D.C. WE WERE 18 MILES EAST OF CUMBERLAND, MD, ON RT. 68, GOING DOWNHILL WHEN THE VAN SUDDENLY AND WITHOUT WARNING, WENT OUT OF GEAR. THE TACHOMETER RACED AS IF THE VAN HAD BEEN PUT IN NEUTRAL, BUT WE STILL HAD THE VAN IN DRIVE AND MY HUSBAND HAD HIS FOOT ON THE GAS PEDAL. AFTER IT WENT OUT OF GEAR, THE MASTER LIGHTING SWITCH ICON CAME ON. WE COASTED OVER 3 MILES TO THE NEAREST EXIT AS IT WAS NOT SAFE TO PULL OVER ON THE SIDE OF THE ROAD BECAUSE WE WERE GOING DOWNHILL. WHEN WE GOT ONTO THE EXIT RAMP AND STOPPED, WE TURNED THE ENGINE OFF AND RESTARTED IT. THE VAN WOULD GO INTO PARK, BUT REVERSE, NEUTRAL AND ALL 3 DRIVES WOULD NOT ENGAGE AND THE VAN WOULD ROLL FREELY. WE CHECKED THE TRANSMISSION FLUID AND IT WAS STILL FULL AND CLEAN. IT WAS TOWED TO HAGERSTOWN FORD IN MD ON 6/13/09. ON 6/15/09 WHILE WE WERE IN VIRGINIA BEACH, WE GOT A CALL FROM THE SERVICE DEPT. SAYING THAT THE TRANSMISSION WAS SHOT AND IT WOULD COST $3100 TO REPLACE IT WITH A BRAND NEW TRANSMISSION. WHEN WE ASKED WHAT INSIDE THE TRANSMISSION WAS BROKEN, ALL WE WERE TOLD WAS THAT IT WAS SHOT. WE DIDN'T PICK IT UP UNTIL 6/19/09 BECAUSE WE WERE IN VIRGINIA BEACH UNTIL THAT DATE. ON 6/22/09 WE TOOK THE VAN TO OUR LOCAL FORD SERVICE SHOP AND EXPLAINED WHAT HAD HAPPENED. AFTER GIVING THE DETAILS OF THE BREAK DOWN TO ONE OF THE MECHANICS, HE CAME BACK OUT WITH A ROD WITH RINGS GROUND INTO IT. HE TOLD US THIS PART WAS PROBABLY ALL THAT WAS WRONG WITH THE TRANSMISSION AND THAT WE PROBABLY DIDN'T NEED TO HAVE THE ENTIRE TRANSMISSION REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277558July 21, 2009
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
ON SATURDAY, JULY 18, 2009, MY FAMILY AND I WERE TRAVELING ON HWY 9A (IN JACKSONVILLE, FL JUST OFF OF I95). WE WERE TRAVELING AT APPROXIMATELY 70MPH WHEN OUR 2005 FORD FREESTAR SIMPLY STOPPED ACCELERATING. MY HUSBAND ATTEMPTED TO SHIFT FROM DRIVE TO NEUTRAL AND BACK TO DRIVE BUT NOTHING HAPPENED. THE TRANSMISSION SIMPLY LOST POWER. WE COASTED AS FAR AS WE COULD OFF THE BUSY HIGHWAY AND CONTACTED ROADSIDE ASSISTANCE. TODAY WE FINALLY GOT AN ESTIMATE FROM OUR REPAIRMAN. HE SAYS IT IS THE TORQUE CONVERTER AND PUMP AND IT IS GOING TO COST $1100 TO REPLACE THEM. WE ARE A FAMILY OF 7. MY HUSBAND IS IN THE NAVY AND DEPLOYING SOON. I NEED RELIABLE TRANSPORTATION! MY VAN HAS 128000 MILES ON IT AND HAS BEEN CARED FOR VERY REGULARLY. UPON RESEARCHING THE ISSUE, I SEE THAT THIS IS A VERY COMMON PROBLEM WITH 2005 FORD FREESTARS AND IT HAS BEEN REPORTED NUMEROUS TIMES HERE. SUPPOSEDLY THERE IS AN INVESTIGATION GOING ON BY ODI IN REGARDS TO THIS SAME PROBLEM. THE OLD PART CAN POSSIBLY BE AVAILABLE DEPENDING ON HOW SOON I HEAR THAT YOU NEED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277597July 21, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT THE POWER LIFTGATE MOTOR DISENGAGES WHEN THE LATCH OPENS, CAUSING IT TO FALL IMMEDIATELY. THROUGH THE INTERNET, SHE DISCOVERED A RECALL REGARDING THIS ISSUE. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT FEELS THAT THIS IS A SAFETY ISSUE BECAUSE SOMEONE COULD BE INJURED BY STANDING UNDER THE LATCH OF THE VEHICLE AS THE MOTOR DISENGAGES. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277615July 21, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, TRACTION CONTROL SYSTEM, SEAT BELTS, SERVICE BRAKES, ELECTRIC
TWO TRANSMISSION FAILURES WITHOUT WARNINGS IN OUR 2004 FORD FREESTAR. NO ACCIDENTS JUST EXHAUSTION AND SUNBURNS DUE TO 112*F IN THE MOJAVE DESERT FOR 6 HOURS OF WAITING FOR TOW TRUCK TO TOW 5 FAMILY MEMBERS TO CLOSEST TRANSMISSION REPAIR PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277308July 18, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2004 FORD FREESTAR VAN AND THIS VEHICLE CONTINUES TO STALL UNEXPECTEDLY EVEN AFTER A CERTIFIED REBUILT TRANSMISSION WAS INSTALLED BY A FORD DEALER 2 1/2 MONTHS AGO. IT CONTINUES TO HAPPEN AND THE DEALER SAID THEY CAN NOT FIND THE PROBLEM AFTER HAVING THE VEHICLE FOR OVER A WEEK. THIS VEHICLE HAS STALLED OUT AT LEAST 5 DIFFERENT TIMES I.E., FROM A START TO A GO AND/OR JUST IN A CRUISE MODE GOING DOWN THE HIGHWAY. IT IS CERTAINLY A SAFETY RISK BECAUSE YOU NEVER KNOW WHEN IT WILL OCCUR AGAIN AND WHETHER OR NOT YOU CAN GET IT TO A SHOULDER OF THE ROAD TO EXIT TRAFFIC. I HAVE BEEN ON SEVERAL WEBSITES AND HAVE SEEN NUMEROUS CONSUMER COMPLAINTS ABOUT THIS KIND OF FORD FREESTAR MODEL DEFECT I.E., UNEXPECTEDLY STALLING OUT. THE VEHICLE DID IT AGAIN TODAY AND IT IS UNSAFE. I RECOMMEND A RECALL FOR THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276999July 16, 2009
WHEELS:HUB
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT HEARD A LOUD PITCHING NOISE COMING FROM THE FRONT END OF THE VEHICLE. HE TOOK THE VEHICLE TO THE DEALER ON FIVE OCCASIONS AND A TECHNICIAN REPLACED THE FRONT AND REAR BRAKING COMPONENTS, BUT THE FAILURE CONTINUED. THE MANUFACTURER STATED THAT HIS MODEL YEAR WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 04V446000 (WHEELS:CAP/COVER/HUB); THEREFORE, HE WOULD NOT QUALIFY FOR THE FREE REMEDY. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 32,000 AND CURRENT MILEAGE WAS 42,000. UPDATED 8/10/09 *CN UPDATED 08/13/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276769July 14, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
HAVE HAD NO PROBLEMS WITH THE VAN AND HAD NO WARNINGS. THE VAN WAS DRIVEN APPROXIMATELY 25 MINUTES ON A MAJOR INTERSTATE AND ALL OF THE SUDDEN THE DRIVER TRIED TO ACCELERATE AND NOTHING HAPPENED. THE CAR STAYED RUNNING HOWEVER IT WOULD NOT MOVE. THE VAN NEEDED TO BE TOWED TO A GARAGE WHERE IT WAS DISCOVERED THE TRANSMISSION WENT. THE VAN WAS UNDER 100,000 MI AND IT WAS WELL TAKEN CARE OF. IF YOU DO SOME GOOGLING YOU WILL FIND MANY OTHER OWNERS WITH FREESTARS FROM 30,000 TO 100,000 MI THAT HAD THE EXACT SAME THING HAPPEN. THIS SHOULD NOT HAPPEN, I HAVE TO PAY CLOSE TO 3,000 TO HAVE A NEW ONE, I HAVE TO PAY FOR TOWING, AND ON TOP OF THIS I AM A TEACHER WHO DOESN'T GET PAID DURING THE SUMMER SO NOW I NEED TO FIND SOMEONE WILLING TO GIVE ME MONEY I DON'T HAVE TO FIX THIS. FORD SAYS THEY ARE SORRY IT HAPPENED BUT CANT HELP ME. THIS SHOULD HAVE BEEN RECALLED WAY BEFORE THIS HAPPENED TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276379July 10, 2009
POWER TRAIN
2004 FORD FREESTAR 87K. JUST HAD EGR VALVE REPLACED DUE TO A CODE THAT SAID IT WAS BAD. TOOK VAN FOR A TEST DRIVE AFTER REPLACING VALVE. PROCEEDING DOWN THE ROAD, CAR WAS RUNNING LIKE IT WAS BRAND NEW AGAIN, ACCELERATED AND THEN THE RPM WENT HIGH LIKE IT WAS IN NEUTRAL AND THE VAN QUIT PULLING. HAD TO COAST OFF THE ROAD, AND WALK IN THE DARK CALL FOR HELP. VERY DANGEROUS, MINIVANS ARE FOR WOMEN WHO CARRY CHILDREN!!!. FORD NEEDS TO LOOK INTO THIS ISSUE. THE SAME EXACT THING HAPPENED TO MY FRIENDS 2004 FREESTAR AND IT WAS THE TORQUE CONVERTER. MANY PEOPLE HAVE ALSO WRITTEN REVIEWS ONLINE ABOUT THE SAME PROBLEM. I WILL FIND OUT IF IT IS THE TORQUE CONVERTER TOMORROW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276186July 9, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS RUNNING AN ERRAND AT ABOUT 1PM EDT IN MY 2005 FORD FREESTAR LIMITED MINIVAN. I WAS STOPPED AT A TRAFFIC LIGHT AND PROCEEDED TO GO WHEN ALL OF A SUDDEN MY TRANSMISSION WENT OUT. I HAD NO FORWARD OR REVERSE GEARS. I ONLY HAVE 61K MILES ON THE CAR WHICH WAS PURCHASED BRAND NEW BACK IN 2006. LUCKILY I WAS ABLE TO COAST ONTO A DIRT ROAD OFF THE MAIN ROAD. IT WAS ALSO VERY LUCKY THAT MY WIFE AND KIDS WERE NOT IN THE CAR OR I WAS NOT ON A HIGHWAY WHEN THIS HAPPENED. I HAD TO HAVE IT TOWED TO A LINCOLN/MERCURY DEALER IN THE AREA AND HAVE NOW BEEN INFORMED BY THE SERVICE DEPT. THAT IT WILL COST ME ABOUT $3,000 TO HAVE A REBUILT TRANS INSTALLED TO FIX THE PROBLEM. THIS IS TOTALLY RIDICULOUS FOR A CAR WITH ONLY 61K MILES ON IT. PLUS THIS IS A SERIOUS ISSUE THAT IT HAPPENED ALL OF A SUDDEN W/O ANY PREVIOUS WARNING. HAD NO PREVIOUS TRANSMISSION ISSUES WITH MY VEHICLE AND TAKE GREAT CARE TO HAVE IT SERVICED REGULARLY. I'VE FILED A COMPLAINT WITH FORD AND HAVE SEEN ALL THE OTHER NUMEROUS COMPLAINTS ON THIS WEB SITE AND OTHER SITES ABOUT THE SAME PROBLEM AFFECTING MY VEHICLE AND ITS MERCURY COUSIN THE MONTERREY. NOT ONLY MY MODEL YEAR BUT ALSO PREVIOUS MODEL YEARS AND OTHER FORD VEHICLES WHICH SHARE THE SAME TRANSMISSION FORD NEEDS TO OWN UP TO THIS SERIOUS ISSUE, WHICH COULD HAVE CAUSED ME AND/OR MY WIFE AND KIDS HARM DUE TO THE SUDDENNESS IT JUST QUIT AND ALL I COULD DO WAS COAST TO SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276267July 9, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION STOP WORKING CROSSING AN AVENUE TRAFFIC LIGHT. IT WAS LIKE GOING NEUTRAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275809July 5, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
WE LOST TORQUE AS THE ENGINE REVVED. LOST ALL GEARS, EVEN REVERSE. THERE WAS NO WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275761July 4, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2004 FORD FREESTAR AND THE TRANNY WENT OUT. IT ONLY HAS 80,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275608July 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
FREESTAR STALLED OUT AND WOULD NOT GO INTO GEAR WHILE I WAS DRIVING. I ALMOST GOT REAR ENDED BY A TRANSPORT TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275507July 1, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING UPHILL AT 25 MPH, THE VEHICLE BEGAN TO ROLL BACKWARDS HALFWAY UP THE HILL. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED AT 39,000 MILES. THE MANUFACTURER STATED THAT HE WAS OUT OF LUCK AND WOULD HAVE TO PAY FOR THE REPAIR. THE CONTACT WAS GIVEN A $500 REBATE TOWARDS A NEW VEHICLE. THE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275202June 29, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2004 FORD FREESTAR WITH 85,000 MILES. I WAS DRIVING 65 MILES AN HOUR DOWN INTERSTATE 485 IN CHARLOTTE, NC AND ALL OF A SUDDEN MY VEHICLE JUST STARTED LOSING SPEED. THE TRANSMISSION WAS NOT ENGAGING. I WAS ABLE TO MAKE IT TO THE SHOULDER OF THE ROAD. I HAVE CONTACTED MY MECHANIC AND HE SAID THAT THE TRANSMISSION WAS BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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