Ford Focus Complaints

22,326 consumer complaints on file.

#10030256July 28, 2003
FUEL SYSTEM, GASOLINE:DELIVERY, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
PROBLEM IS ONGOING.WHEN THE GAS TANK IS LESS THAN 1/4 TANK FULL, THE ENGINE HESITATES, AS IF IT'S NOT GETTING ENOUGH FUEL, WHEN I TRY TO RESUME SPEED AFTER DROPPING FROM HIGHWAY SPEED OF 40+ TO ANYTHING BELOW THAT AND THEN TRY TO ACCELERATE AGAIN. PROBLEM TYPICALLY OCCURS WHEN MERGING ONTO A THRUWAY FROM AN ACCESS RAMP. MY MECHANIC SPECULATES THAT FUEL PUMP IN GAS TANK DOESN'T GET ENOUGH FUEL BECAUSE WHAT FUEL IS LEFT SLOSHES AWAY FROM PUMP. PROBLEM IS LONG-STANDING, FUEL FILTER HAS BEEN REPLACED BUT DIDN'T HELP. I CHOSE TO KEEP THE TANK FULL RATHER THAN SPEND $100S OF DOLLARS INVESTIGATING PROBLEM.*AK SPECIAL NOTE: MODEL IS A STATION WAGON WITH A MANUAL TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025102July 28, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE SHUT OFF WHILE DRIVING AT VARIOUS SPEEDS AND THE EXTERIOR LIGHTS SHUT OFF AS WELL. THE CONSUMER MANAGED TO AVOID A COLLISION. THIS HAPPENED NINE TIMES. THE DEALER ATTEMPTED TO FIX THE PROBLEM THREE TIMES BUT THE PROBLEM HAD NOT BEEN DETERMINED. *NLM *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019767July 28, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHEN COMING TO A STOP OR GOING AROUND A CURVE THE VEHICLE LOST POWER. ONCE THE VEHICLE CAME TO A COMPLETE STOP THE ENGINE REGAINED ITS POWER. THE CONSUMER FELLS THAT THE ENGINE ISN'T GETTING ENOUGH GAS *NLM *CB *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029242July 26, 2003
TIRES
ON 25 JULY 2002, I TOOK MY FOCUS TO A TIRE CENTER BEING REFERRED BY FORD DEALERSHIP UPON MY 30,000 MI. SERVICE. THIS IS IN REFERENCE TO PREMATURE TIRE WEAR ON THE SE LOW PROFILE TIRE/ RIM PACKAGE. I ASKED THE TIRE MANAGER TO CHECK THE TIRE AND BEFORE I TOLD HIM WHICH TIRE IT WAS HE WAS ABLE TO TELL ME WHICH TIRE IT WAS: LEFT REAR TIRE. HE STATED THAT IT WAS HIS 3RD FOCUS WITH THE PROBLEM. HE RAISED THE CAR AND SHOWED ME A LARGE CHUNK MISSING AND INCONSISTENT WEAR ON THE INSIDE EDGE OF THE TIRE. OTHER THREE TIRES ARE IN EXCELLENT SHAPE. NO ACCIDENTS WITH THIS VEHICLE IN AREA DESCRIBED. MANAGER STATED HE THINKS IT IS BEING CAUSED BY A MISSING OR SHEARED PIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032233July 25, 2003
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
PROBLEM WITH VEHICLE'S FRONT SPRINGS ON 2000 FORD FOCUS.*MR FRONT END COIL SPRINGS FAILED.*TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030140July 25, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CONSUMER STATES THAT WINDOW BROKE WITHOUT WARNING. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029168July 25, 2003
ENGINE AND ENGINE COOLING:ENGINE
CAR STALLS WITHOUT WARNING AT VARIOUS SPEEDS ON VARIOUS OCCASIONS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030186July 25, 2003
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WHILE DRIVING, VEHICLE CAUGHT ON FIRE UNDER THE HOOD, ELIMINATING VISIBILITY, AND CAUSING CONSUMER TO COLLIDE INTO SIDE OF MOUNTAIN. RELATED RECALL 02V288000, CONSUMER'S VEHICLE NOT INCLUDED DUE TO VIN. *AK
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10025129July 25, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION JERKED WHEN THE GEAR SHIFTER WAS PLACED IN GEAR AND THE TRANSMISSION LIGHT ILLUMINATED ON THE DASH. *NLM. THE CONSUMER TOOK THE VEHICLE TO THE DEALER 8 TIMES FOR THE SAME REPAIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025133July 25, 2003
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
THE DEALER HAD TO REMOVE THE REAR SEATS AND TRUNK LOCK TO GET THE TRUNK TO OPEN. *NLM *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021770July 25, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE STALLED WHILE DRIVING, WHICH FORCED THE CONSUMER TO PULL OVER. *TT *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029055July 24, 2003
ELECTRICAL SYSTEM:IGNITION
BATTERY LIGHT GOES ON AND OFF AT WILL - NO APPARENT PATTERN - CAR ALSO SHUDDERS AND STALLS WHEN IDLING IN GEAR - DOES THIS ON A DAILY BASIS SEVERAL TIMES A DAY AND HAS DONE THIS SINCE PURCHASE! DEALERSHIP COULD FIND NO REASON FOR THIS WHILE UNDER INITIAL WARRANTY - ON SECOND ATTEMPT TO FIX THE COMPUTER WAS REPLACED (UNDER 80,000 WARRANTY) DUE TO 'WRONG CHIP FOR THIS CAR' - WHEN CAR WAS PICKED UP IT WAS RUNNING - AFTER PARKING AT HOME COULD NOT RESTART CAR HAD IT TOWED BACK TO DEALERSHIP AND ALL CAR KEYS HAD TO BE RE-PROGRAMMED AT OUR COST 'BECAUSE YOU MUST HAVE DONE SOMETHING TO THEM'! WITHIN 2 DAYS CAR WAS ONCE AGAIN FLASHING IT'S BATTERY LIGHT AND SHUDDERING/STALLING! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029138July 24, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION WAS REPLACED AFTER OWNING THE FORD FOCUS ZX3 FOR LESS THAN A YEAR, AND IS GOING BACK FOR REPAIR AGAIN 2 1/2 MONTHS LATER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021524July 24, 2003
ELECTRICAL SYSTEM:IGNITION
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE IGNITION ON THE VEHICLE. ALSO STATED THAT HAS CONTACTED THE DEALER AND THE MANUFACTURE AND THE HAVE STATED THAT THERE IS NO PROBLEM WITH THE VEHICLE. CONSUMER ALSO STATED THAT THIS HAS HAD THE VEHICLE TOWED FIVE TIMES INTO THE SHOP BECAUSE THE VEHICLE WILL NOT TURN ON WHICH CAUSES THE OWNER TO HAVE THE VEHICLE TOWED. *AK *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028923July 23, 2003
ELECTRICAL SYSTEM:IGNITION
PROBLEM WITH THE IGNITIOIN CYLINDER. I HAVE BEEN INFORMED BY FORD THAT NO ONE HAS REPORTED A PROBLEM WITH THIS, BUT I FIND THAT TO BE EXTREMELY CONTRARY NOTING THE EXCESSIVE COMPLAINTS ON JUST THIS WEBSITE ALONE. THE KEY WILL NOT TURN IN THE IGNITION. THEY ARE ASKING NO LESS THAN $300, AND I FIND IF YOU MULTIPLY THAT ESTIMATION BY THE NUMBER OF COMPLAINTS THEY KNOW NOTHING ABOUT, THEY HAVE QUITE THE RACKET GOING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029976July 23, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CONSUMER STATES WHILE TURNING A CORNER REAR PASSENGER SIDE DOOR FLEW OPEN. NO WARNING CHIME ILLUMINATED. CONSUMER FEELS VERY UNSAFE WHEN SMALL PASSENGERS ARE RIDING IN THE REAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029008July 23, 2003
ELECTRICAL SYSTEM:IGNITION:SWITCH
WHEN I PARKED MY VEHICLE TO GET GAS AND THE PUMP WASN'T WORKING I PROCEED TO INSERT MY KEY TO MOVED VEHICLE TO ANOTHER PUMP BUT THE KEY WOULDN'T GO IN. I CALLED MY WIFE TO VERIFY IF SHE CAN BRING THE SPARE KEY TO TRY TO START THE CAR WITH IT; HER KEY WOULDN'T GO IN EITHER. I PROCEEDED TO CALL THE CUST. SERV. DEPT. AT FORD MOTOR CREDIT AND INFORMED THE PROBLEM; THEY ASKED TO TRY AGAIN TO INSERTED THE KEYS AND HAD NO RESULTS. WE HAVE NO PREVIOUS WARNINGS. THE CUSTOMER SERVICE REPRESENTATIVE THEN TOLD ME WE ARE TO CALLED A TOW TRUCK TO TOWED THE VEHICLE; AT FIRST HE EXPRESS WE WILL HAVE TO PAY FOR IT AND THEN HE CONFIRMED THAT I HAVE EXTENDED GUARANTEE AND THAT TOWING WAS COVERED BUT THAT THE PROBLEM WITH THE IGNITION WASN'T COVERED. THE VEHICLE WAS TOWED TO FORD DEALERSHIP CLOSER TO MY AREA. AFTER THE SERVICE DEPARTMENT AT DELAND FORD CHECK THE VEHICLE I WAS INFORMED THAT THE COST OF REPAIRS WILL BE 350.00 FOR THE IGNITION SWITCH REPLACEMENT. I INDICATED THAT AT THIS MOMENT I COULDN'T COME UP WITH THAT AMOUNT OF MONEY AND THAT I UNDERSTOOD THAT HAVING MY EXTENDED WARRANTY THIS MANUFACTURING DEFECT WILL BE COVERED. THEY INDICATED THAT IS NOT COVERED AND THEY SUGGESTED FOR ME TO APPLY FOR A LINE OF CREDIT TO SEE IF I WAS APPROVED TO FIX THE PROBLEM. I SAID WILL NOT APPLY FOR THE CREDIT AND LEFT THE CAR THERE TO SEE IF WE CAN COME UP WITH A SATISFYING AGREEMENT. AT THIS MOMENT I HAVE NOT HAVE ANY OTHER COMMUNICATION WITHE THE SERVICE DEPT. OR THE FORD MOTOR CREDIT OFFICE; I THINK THAT AFTER INVESTIGATING THE AMOUNT OF COMPLAINTS FOR THE SAME MATTER AND THE SAME RESULTS THE MOST GET INTO AN AGREEMENT WITH THE CUSTOMER. IF THIS IS GOING TO BE A RECALL ITEM; FORD SHOULD BE MORE RECEPTABLE TO THE COMPLAINTS AND ALREADY MAKE A RECALL FOR THIS VEHICLE. AFTER SEARCHING, I HAVE FOUND ALMOST A 100 COMPLAINTS FOR THE SAME REASON, AND UNFORTUNATELY NONE HAS A GOOD TURN BACK. MY VEHICLE STILL AT THE DELAND FORD SERVICE AREA.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029020July 23, 2003
SUSPENSION:REAR
LEFT REAR WHEEL TIPPING IN AT TOP SO MUCH THAT YOU COULD SEE IT BEFORE 3500 MILES. THIS CAUSES THE REAR END TO BE MUCH "LOOSER" THAN IS NORMAL OR ACEPTABLE. FORD PROVIDES NO ADJUSTMENT FOR CAMBER IN REAR AND THIS CAUSED LEFT REAR TIRE TO HAVE A CUPPING PATTERN ON THE INSIDE EDGE. APPARENTLY IF THE CAMBER ISN'T CORRECT TO BEGIN IT WILL THROW OFF THE WHOLE ALIGNMENT. ONE DEALER CHECKED AND SAID IT WAS IN SPEC. AT 15,000 MI. FOUND DEALER WHO UNDERSTOOD THE PROBLEM AND INSTALLED A JUST RELEASED SHIM KIT. FORD REFUSING TO COVER KIT, ALIGNMENT, OR TIRE UNDER " BUMPER-TO-BUMPER" WARRANTY (TRYING TO CLAIM IT IS A NORMAL WEAR ITEM, OR A TIRE PROBLEM, OTHER TIRES ARE FINE!). HAD TO PAY $142 + TIRE SO THAT THE REAR END DOESN'T COME AROUND CAUSE AN ACCIDENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030013July 23, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING CHECK ENGINE LIGHT APPEARED ON THE DASHBOARD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028889July 22, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2000 FORD FOCUS.CAR LOSES POWER DURING RIGHT HAND TURN WHEN FUEL IN TANK IS LESS THAT 3/8 FULL. FIRST OCCURRENCE WAS ON MOUNTAIN ROAD. ODOMETER = ABOUT 25K MILE CAR ALMOST REAR ENDED. DEALER REPLACED FUEL PUMP. SECOND OCCURRENCE SAME SYMPTOM AS ABOVE. (ODOMETER = ABOUT 52K MILE) USUALLY OCCURS DURING RIGHT HAND TURN. BREATHTAKING WHEN ATTEMPTING TO ACCELERATE TO HIGHWAY SPEEDS. DEALER REPLACED FUEL PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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