Ford Focus Complaints

22,326 consumer complaints on file.

#10058796February 23, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON MY 2001 FORD FOCUS FAILED AFTER MY OWNING IT FOR LESS THAN 2 1/2 YEARS AND IT'S AROUND 58,000 MILES. I BOUGHT IT NEW. THE DEALERSHIP IS SURPRISED AND SAID THEY'VE NEVER SEEN THIS BEFORE; IT'S ONLY PARTIALLY BEING COVERED BY WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059138February 23, 2004
ELECTRICAL SYSTEM:IGNITION
VEHICLE IS IN THE SHOP AFTER RECENTLY BEING PURCHASED FOR IGNITION REPAIRS. *LA *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058643February 21, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
MY 2000 FORD FOCUS WILL NOT PERMIT ME TO TURN THE KEY IN THE IGNITION. THIS PROBLEM OCCURS FREQUENTLY ON THE 2000 AND 2001 FOCUS, AS NOTED AT: HTTP://WWW.AUTOWHIZ.COM/NETSCAPE/BOARDS/SHOWMESSAGES.PHP?ID=1275. SINCE THESE CARS ARE WIDELY PURCHASED FOR YOUNG ADULTS TO USE, FORD SHOULD RECALL AND REPLACE THESE CYLINDERS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059472February 20, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
CONSUMER STATED IGNITION SWITCH WAS DEFECTIVE. CONSUMER INDICATED THAT THE PREVIOUS OWNER HAD THE IGNITION SWITCH REPLACED ONCE. WHEN THE KEY WAS PLACED IN THE IGNITION AND TURNED NOTHING HAPPENED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059655February 19, 2004
STEERING: STEERING WHEEL/HANDLE BAR, ELECTRICAL SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
IGNITION DOESN'T WORK, STEERING WHEEL LOCKS AND IGNITION CYLINDER OCCASIONALLY COMES OUT. ALSO WHILE DRIVING, THE STEERING WHEEL FELL OFF. *LA THE VEHICLE OVERHEATED WHEN THE AIR CONDITION WAS TURNED ON, THE DEALER REPLACED A PINCHED WIRE BEHIND THE DASH, THE AIR CONDITION WAS NOT COOL ENOUGH, THE EVAPORATOR CORE HAD A LEAK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059302February 19, 2004
AIR BAGS:FRONTAL
WHILE DRIVING 15 MPH IN A PARKING LOT THE CONSUMER LOST CONTROL OF THE VEHICLE AND HIT A BUILDING HEAD ON. THE CONSUMER STATED THAT NEITHER OF THE FRONTAL AIR BAGS DEPLOYED. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10059365February 19, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING 15 MPH THE VEHICLE STALLED. THE DRIVER ATTEMPTED TO RESTART THE VEHICLE WHEN SHE NOTICED STEAM COMING FROM UNDER THE HOOD. THE DRIVER LIFTED THE HOOD AND SAW STEAM AND SMOKE COMING FROM THE BATTERY COMPARTMENT. THE VEHICLE CAUGHT ON FIRE AND WAS TOWED BY THE INSURANCE COMPANY. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10054116February 19, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING 65 MPH THE VEHICLE STALLED. THE CONSUMER MANAGED TO PULL OVER AND HAD THE VEHICLE TOWED. THE DEALERSHIPS MECHANIC HAS BEEN NOTIFIED BUT DID NOT RESOLVE THE PROBLEM. *NM THE SAME INCIDENT OCCURRED WHEN THE CONSUMER'S SON WAS DRIVING THE VEHICLE. (THE VEHICLE DIED WHILE IN HEAVY TRAFFIC) *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053679February 19, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH OVERHEATED AND MALFUNCTIONED. *AK *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053914February 19, 2004
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING AT MODERATE SPEED VEHICLE EXPERIENCED UNWANTED ACCELERATION, TOOK THE VEHICLE TO A REPAIR SHOP, AND THEY REPLACED THE IDLE SPEED CONTROL SENSOR. THE VEHICLE WAS STILL EXPERIENCING UNWANTED ACCELERATION. THE CONSUMER RECEIVED A RECALL NOTICE FOR THE FUEL PUMP THAT A DEALERSHIP DECLINED TO REPAIR UNLESS THE PROBLEM RECURRED. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051997February 19, 2004
AIR BAGS:FRONTAL
WHILE DRIVING OVER ICE AT 25 MPH THE CONSUMER WAS UNABLE TO STOP THE VEHICLE, CONSEQUENTLY THE VEHICLE REAR ENDED ANOTHER VEHICLE. THE FRONT AIR BAGS DEPLOYED, HOWEVER THE FORCE OF THE PASSENGER SIDE AIR BAG CAUSED THE WINDSHIELD TO SHATTER. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NLM *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10053363February 19, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN COMING TO A STOP, TRANSMISSION OPERATED POORLY. IT WAS HARD TO SHIFT GEARS OR GEARS DID NOT SHIFT AT ALL. THE DEALERSHIP WAS NOTIFIED, BUT THE PROBLEM WAS NOT RESOLVED.*AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050415February 19, 2004
SUSPENSION:FRONT:WHEEL BEARING
WHILE DRIVING A NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE DUE TO WORN OUT WHEEL BEARINGS. *AK THE REAR WHEEL BEARING WERE RECALLED AND REPLACED PRIOR TO THIS INCIDENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050058February 19, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE DRIVING THE VEHICLE, THE CRUISE CONTROL WOULD NOT WORK PROPERLY. THE DEALER WAS NOT NOTIFIED. *PH WHEN THE CONSUMER DISENGAGED THE TRANSMISSION, THE ENGINE BEGAN RACING UNCONTROLLABLY. THE CONSUMER FELT THAT THIS WAS CAUSED BY OMISSION IN THE LOGIC DESIGN OF THE CRUISE CONTROL SYSTEM. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048025February 19, 2004
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
BATTERY CABLE SHORTED OUT. ALSO, THERE WERE SOME BROKEN WIRES IN THE ELECTRICAL SYSTEM. RECALLS WERE ISSUED FOR BOTH OF THESE FAILURES. *AK THE MANUFACTURER INDICATED THT THE CONSUMER'S VEHICLE WAS NOT INCLUDED IN THE RECALLS DUE TO VIN. THE THROTTLE BODY CABLE MALFUNTIONED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058430February 18, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT A NEW 2003 FORD FOCUS HATCHBACK CAR FROM SERAMONTE FORD ON 7-4-2003. IT HAD BEEN RUNNING FINE UNTIL FRIDAY, 2-6-2004. AFTER DRIVING FOR ABOUT 5 MINUTES THE CAR STALLED AFTER STOPPING AT A STOP SIGN ON THE WAY COMING HOME FROM STONESTOWN SHOPPING CENTER. I WAS ABLE TO RESTART THE ENGINE BUT IT STALLED AGAIN AND AGAIN. NEARLY GOT HIT FROM THE BACK ONCE. IT WAS REALLY SCARY. MY WIFE WAS REALLY SHAKEN UP. . I WAS AFRAID TO USE THE CAR UNTIL TUESDAY, 2-10-2004. I STARTED DRIVING TO THE DEALER THAT MORNING AT 8:30 AM AND WHEN I ALMOST GOT INTO THEIR PARKING LOT THE CAR STALLED AT ABOUT 30 FT FROM THE ENTRANCE TO THEIR LOT. I TRIED TO RESTART THE ENGINE BUT WAS UNABLE TO GET IT STARTED AGAIN. I WALKED OVER TO THE FORD DEALER AND ASKED THE SERVICE MAN NAMED CARL TO GO OVER TO THE INFINITY LOT TO SEE IF HE COULD CHECK ON THE CAR. IT WAS ABOUT 9:15 AM AT THAT TIME. CARL TOLD ME THAT HE COULD NOT DO ANYTHING FOR ME AND THAT I HAVE TO WAIT FOR MY REGULAR SERVICE MAN -KEVIN- WHO WILL BE IN AT 10 AM THAT MORNING. I WAITED 45 MINUTES AT THEIR LOT FOR KEVIN. KEVIN WALKED WITH ME OVER TO THE INFINITY DEALER'S LOT AND TRIED TO START THE CAR BUT IT WOULD NOT START. MY CAR WAS TOWED INTO THE FORD DEALER'S SHOP AT ABOUT 11:30 AM. I WAITED THERE UNTIL 1:30 PM AND WAS TOLD THE CAR WILL HAVE TO BE LEFT AT THEIR SHOP OVER NIGHT BECAUSE THEY HAVE NOT FOUND OUT WHAT WAS THE PROBLEM. MY CAR WAS AT THEIR SHOP SINCE 2-10-2004. I CALLED THE SERVICE MANAGER RAY WERTZ THE NEXT DAY TO ASK IF HE HAS INFORMATION ABOUT WHAT IS WRONG WITH MY CAR, AND HE TOLD ME THAT THEY ARE CHECKING ON IT STILL AND AN IMPORTANT PART HAS TO BE ORDERED FROM THE FACTORY AND WILL KEEP ME INFORMED. THAT WAS WEDNESDAY, 2-11-2004. RAY WERTZ CALLED 2-16-2004, AND SAID THAT IMPORTANT PART TO BE HERE ON THURSDAY, 2-18-2004. MY WIFE AND I FEEL UNEASY ABOUT THIS CAR. SHE TELLS ME THAT SHE WOULD BE SCARE TO RIDE IN IT. SHE FEELS WE SHOULD GET A NEW CAR FROM SERRAMONTE FORD. PLEASE HELP THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059223February 17, 2004
FUEL SYSTEM, GASOLINE
SHORTLY AFTER PURCHASE, VEHICLE STARTED STALLING. VEHICLE STALLS OUT DUE TO EXCESSIVE FUEL. *PH *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058315February 17, 2004
STEERING
I HAVE A 2000 FORD FOCUS AND MY STEERING COLUMN LOCKED UP IN DECEMBER OF 2002. I TOOK IT TO A FORD DEALERSHIP AND THEY REPLACED THE IGNITION. I HAVE BEEN HAVING ON AND OFF PROBLEMS WITH MY STEERING WHEEL LOCKING AND THE KEY NOT TURNING TO UNLOCK IT. LUCKILY BEFORE FEBRUARY 16, 2004 I WAS ABLE TO KEEP TRYING AND FINALLY UNLOCK IT. IT IS NOW LOCKED AGAIN AND THE SAME FORD DEALERSHIP IS SAYING THAT I WILL HAVE TO PAY AGAIN TO GET IT FIXED AND THAT THE PART WAS HAD A WARRANTY OF 12 MONTHS OR 12000 MILES. MY PARENTS HAVE A 1988 FORD ESCORT GT MY FATHER HAS A 1994 FORD MUSTANG GT AND MY MOTHER HAS A 1997 ACURA AND HAVEN'T HAD ANY PROBLEMS WITH THE STEERING LOCKING UP. I BELIEVE THAT SOMETHING IS DEFECTIVE IN THE 2000 FORD FOCUS CAUSING THE LOCK UP AND THAT FORD SHOULD HAVE A RECALL ON THIS BECAUSE I SHOULDN'T HAVE TO REPLACE THE IGNITION EVERY YEAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058263February 16, 2004
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
THE FUEL PUMP FAILED WHILE GOING UPHILL WHILE LOW ON GAS. I ADDED 2 GALLONS OF GAS AND THIS MADE IT 1/4 TANK, BUT IT FAILED TO START. I COASTED TO A REPAIR SHOP AND CALLED EAST HILLS FORD AND WAS TOLD THAT THEY DID NOT HAVE A FUEL PUMP IN STOCK. THE REPAIR SHOP FOUND ONE AND I HAD THE CAR REPAIRED .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058269February 16, 2004
ELECTRICAL SYSTEM:IGNITION
JUNE 2003 & FEBRUARY 2004: IGNITION KEY WOULD NOT TURN IGNITION CYLINDER NOR WOULD THE STEERING WHEEL UNLOCK. FORD DEALER STATED THEY HAVE CONTACTED THE MANUFACTURER NUMEROUS TIMES DUE TO THIS PROBLEM OCCURING ALOT AND THE DEALER STATED THAT THE MANUFACTURER WAS NOT CONCERNED AND WOULD NOT BE DOING ANYTHING ABOUT THIS. DEALERSHIP IS STANDING BEHIND INITIAL REPAIR IN 2003 AS STARTING DATE OF 1 YEAR WARRANTY EVEN THOUGH THEY DO ACKNOWLEDGE THAT THE SAME THING HAPPENED AGAIN IN 2004. IF THIS PROBLEM OCCURS AGAIN OUTSIDE OF THE 1 YEAR WARRANTY WITH THE INITIAL FIX, WE WILL HAVE TO PAY FOR IT AGAIN. WE FEEL THIS NEEDS TO BE ADDRESSED AND SOME ACTION TAKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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