Ford Focus Complaints

22,326 consumer complaints on file.

#10059829February 26, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING CONSUMER NOTICED BLACK SMOKE COMING FROM THE ENGINE. CONSUMER PULLED THE VEHICLE OVER, OPENED THE HOOD, AND NOTICED THAT ENGINE WAS ON FIRE. CONSUMER WAS UNABLE TO PUT OUT THE FLAMES. *AK CONSUMER WAS DRIVING AT 25 MPH WHEN SMOKE WAS NOTICED. *LA
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10059045February 26, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
I HAVE A 2002 FORD FOCUS WITH 24600 MILES ON THE CAR. THE BRAKE PADS AND ROTORS WHERE GONE WHEN I TOOK THE AUTO INTO THE SHOP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059801February 25, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING VEHICLE STALLED. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC REPLACED THE FUEL PUMP DUE TO A DEFECTIVE PART. A WEEK LATER, CONSUMER RECEIVED A RECALL NOTICE FOR THE REPLACEMENT OF THE FUEL PUMP. DOWNTOWN FORD, 809 SOUTH FIFTH STREET, LOUISVILLE, KY 40203 . 502-584-9731. SERVICE MANAGER KEVIN WHEAT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058985February 25, 2004
ENGINE AND ENGINE COOLING
FORD AS A TSB ON A PROBLEM THAT I AM HAVING WITH MY TSB. I JUST FOUND OUT THAT ON MY FOCUS THE VALVES ARE STICKING IN THE GUIDES ON THE CYLINDER HEAD AND IT NEEDS TO BE REPLACED. FORD HAS ADMITTED TO ME AND THE CAR DEALERSHIP WHERE I PURCHASED THE CAR THAT THIS IS A DEFAULT ON THEIR PART BUT THEY REFUSE TO BE OF ANY ASSISTANCE TO ME. THERE IS MUCH MORE TO THIS STORY AND I AM DESPARATELY SEEKING ASSISTANCE FROM SOMEONE TO GUIDE ME AS TO WHAT TO DO NEXT. WHEN I SPOKE TO THE CUSTOMER SERVICE DEPARTMENT AT FORD THEY TOLD ME THERE WAS NOTHING THEY COULD DO AND EVENTUALLY HUNG UP ON ME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059895February 24, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHEN TRYING TO START THE VEHICLE, CONSUMER NOTICED A BIT OF HESITATION ON THE ENGINE. AS DRIVER STARTED TO BACK-OUT OF THE GARAGE AND HEADED ON TO THE NEIGHBORING STREET, VEHICLE STALLED AND DIED. (NAR) *LA *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061024February 24, 2004
VEHICLE SPEED CONTROL
SUDDEN ACCELERATION OF VEHICLE WHILE PULLING INTO A LEVEL PARKING STALL AT A SHOPPING MALL. VEHICLE COLLIDED INTO A PLANTER HEAD ON AND THE AIR BAGS DID NOT DEPLOY *LA *MR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10058838February 24, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
FORD FOCUS IGNITION LOCK. THREE TIMES IN THE PAST SIX MONTHS THE IGNITION LOCK HAS JAMMED ON OUR 3 YR. OLD FOCUS WITH 60,000 PLUS MILES. THE LAST TIME WAS DAY BEFORE YESTERDAY. EVENTUALLY WE HAVE ALWAYS MANAGED TO START THE CAR, BUT ONLY AFTER MANY, MANY MINUTES. ONCE MY WIFE WOULD HAVE BEEN STRANDED AT WORK ALONE AFTER AN EVENING SHIFT, AND ONCE WE WOULD HAVE HAD TO HAVE OUR SON DRIVE 150 MILES TO GET US. OBVIOUSLY THERE ARE CIRCUMSTANCES WHERE BEING STRANDED WOULD BE DANGEROUS AS WELL AS EXTREMELY INCONVENIENT. WE ARE NOW HAVING THE IGNITION LOCK REPLACED AT A COST OF WELL OVER $200. FROM LOOKING AT THE INTERNET, IT IS OBVIOUS THAT THIS IS A KNOWN PROBLEM. WE FEEL THAT FORD SHOULD BE REQUIRED TO CORRECT IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058847February 24, 2004
SUSPENSION:FRONT
2002 FORD FOCUS, 48,000 MILES AND I AM NOW ON MY THIRD SET OF TIRES ON THE FRONT. CAR SUSPENSION IN FRONT IS VERY LOOSE, EXPECIALLY DURING HIGHWAY DRIVING, THROUGH SMALL PUDDLES OF WATER CAR SEEMS TO HYDRO-PLANE, AND ON ICE OR SNOW. THE CAR AT TIMES SEEMS TO BE ALL OVER THE ROAD AND I FEEL IT IS UNSAFE TO DRIVE. I HAVE HAD NEW BRAKES, TIRES, AND ALIAGNMENT, AND THE STRUTS CHECKS, AND THE RPOBLEM STILL EXISTS AND SEEMS TO BE GETTING WORSE. PLEASE ADVISE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058874February 24, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THERE WAS A SHORT IN ONE OF THE LOCKS ON MY 2000 FORD FOCUS. THIS CAUSED THE PASSENGER SIDE DOOR TO BE UNABLE TO BE OPENED EITHER MANUALLY OR ELECTRICALLY, FROM THE INSIDE OR THE OUTSIDE. THIS SEEMS TO BE A COMMON PROBLEM IN THE FOCUS, AND HAS THE POTENTIAL TO RESULT IN BEING TRAPPED IN THE CAR IN A DANGEROUS SITUATION. THE MANUAL LOCKS SHOULD AT LEAST BE ABLE TO OVERRIDE THE ELECTRICAL ONES, SO THAT THE DOORS COULD BE OPENED IN CASE OF A SHORT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058903February 24, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
MY 2002 FORD FOCUS HAS HAD A NO START AND STALLING PROBLEM SINCE 9-28-03.I HAVE TAKEN IT TO ELITE FORD IN COVINA CA. THIRTY TIMES OR MORE AND THEY CANT SEEM TO DIAGNOIS THE PROBLEM.I ALSO HAVE A PROBLEM WITH MY FRONT END MAKING A CLUNKING SOUND,THEY SAID IT WAS A SWAY BAR THAT WAS LOOSE AND THEY TIGHTENED IT.THAT PROBLEM STILL EXISTS ALSO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055350February 24, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
RECALL 03V482000 CONCERNING STALLING. WHILE DRIVING ON THE HIGHWAY VEHICLE STALLED. DRIVER PULLED THE VEHICLE TO THE SIDE OF THE ROAD WITHOUT INCIDENT. DEALER INDICATED TO THE CONSUMER NO PROBLEM COULD BE FOUND. THE CONSUMER SHOWED THE DEALER A LETTER FROM FORD ABOUT THE FUEL DELIVERY PUMP. THE DEALER TOLD THE CONSUMER THAT THE REPAIRS WOULD NOT BE DONE UNLESS IT HAPPENED AGAIN. NO REPAIRS WERE DONE TO THE VEHICLE. *AK ROPER FORD HONORED THE RECALL ON 1/29/04. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055566February 24, 2004
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
CONSUMER RECEIVED NHTSA RECALL 03V482000 CONCERNING FUEL DELIVERY PROBLEM. DEALER INDICATED THEY WILL REPLACE THE FUEL PUMP AT NO COST. ALSO, FILTER NEEDS TO REPLACED. IT WILL COST $75.00 TO REPLACE IT. *AK *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052127February 24, 2004
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
THE FACTORY POWER ENTRY REMOTE FAILED TO OPEN THE DOORS AND THE TRUNK. THE BATTERIES HAVE BEEN CHANGED BUT THE PROBLEM STILL EXIST. THE DEALERSHIP FEELS THAT THE PROBLEM IS DUE TO A FAILURE IN THE FUSE. THE DEALERSHIP WAS UNABLE TO LOCATE THE FUSE. THE FUSE SHOULD BE LOCATED BEHIND THE MAIN FUSE IN THE VEHICLE PER THE OWNER'S MANUAL. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060946February 23, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FORD IS AWARE OF THE FAULTY FUEL PUMP AND COULD CAUSE VEHICLE TO STALL. CONSUMER EXPERIENCED STALLING SEVERAL TIMES AND IT DID NOT ALWAYS IMMEDIATELY START AGAIN. WHICH LED TO FUEL FILTER REPLACEMENT. *LA THE CONSUMER RECEIVED A RECALL LETTER REGARDING THE FUEL PUMP, HOWEVER WHEN HE ARRIVED AT THE DEALERSHIP, HE WAS TOLD THERE WAS A $100.00 DIAGNOSTIC CHARGE. THE CONSUMER HAD THE FUEL PUMP REPLACED PREVIOUSLY AND BELIEVED IT WAS JUST REPLACED WITH ANOTHER FAULTY FUEL PUMP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060996February 23, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THE CONSUMER RECEIVED NOTIFICATION ABOUT THE FUEL PUMP PROBLEM ON 2000 AND 2001 FORD FOCUS. FORD DEALERS AND SERVICE DIDN'T KNOW ABOUT THE PROBLEM. *LA THE CONSUMER DISCOVER THAT IF SHE REFILLED THE TANK BEFORE THE VEHICLE HA 250 MILES, THE PROBLEM WOULD NOT OCCUR. THE FIRST TIME THE PROBLEM OCCURRED THE VEHICLE SPUTTERED AND EVENTUALLY STALLED. IT FELT LIKE A FUEL PROBLEM PER CONSUMER, IN WHICH SHE PLACED "STP FUEL INJECTION" IN THE TANK AND FILLED IT WHICH STOPPED THE PROBLEM. RECAL#03V482000 *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060982February 23, 2004
FUEL SYSTEM, GASOLINE
AFTER TAKING VEHICLE FOR RECALL REPAIR, ENGINE LIGHT CAME ON AFTER IT HASN'T BEEN DRIVEN FOR TWO DAYS. WHEN IT WAS TAKEN TO DEALERSHIP IT WAS FOUND THAT THERE WAS AN EXCESS LEAK IN THE SOLENOID CANISTER. *LA AFTER REPAIR ON SOLENOID CANISTER, CHECK ENGINE LIGHT REAPPEARED. CONSUMER TOOK VEHICLE BACK TO DEALERSHIP, LIGHT GOES OFF. CONSUMER WENT BACK AND FORTH TO DEALERSHIP BECAUSE CHECK ENGINE LIGHT KEPT APPEARING. ALSO, CONSUMER EXPERIENCE LOSS OF FUEL. CONSUMER FULLED GAS TANK AND AFTER BEING DRIVEN 51 MILES, TANK IS HALF FULL. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061145February 23, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CONSUMER EXPERIENCED SUDDEN LOST OF POWER AND SURGING AT DIFFERENT LEVELS OF SPEED. *PH THE CONSUMER RECEIVED A RECALL REGARDING THE FUEL PUMP, THE VEHICLE WAS INSPECTED AND IT WAS DISCOVERED THERE WAS A PROBLEM WITH THE PUMP. THE CONSUMER WAS INFORMED THE PART WAS NOT AVAILABLE AND HAD TO BE ORDERED. THE CONSUMER WAS TOLD THE PUMP AND FILTER WOULD BE REPLACED, HOWEVER THE FILTER WAS NOT INCLUDED IN THE RECALL AND WOULD COST $40.00. THE CONSUMER REQUESTED REIMBURSEMENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058751February 23, 2004
ENGINE AND ENGINE COOLING
THE "MALFUNCTION INDICATOR LIGHTS" FAILED TO WORK AFTER THE OIL CAP WAS FORGOTTEN TO BE REPLACED. THE CAR WAS DRIVEN (NOT KNOWING THE OIL CAP WAS NOT SECURE) AND NO SIGNS OR WARNING SIGNALS (MALFUNCTION INDICATOR LIGHTS) WERE DISPLAYED ON THE DASHBOARD THAT WOULD DENOTE SOME TYPE OF CAUTION/MALFUNCTION. THE CAR HAD SMOKE BILLOWING OUT FROM UNDER THE HOOD AND THE INTERIOR FILLED W/SMOKE. THE CAR THEN BEGAN TO BUCK AND BLUE SMOKE WAS BLOWING OUT OF THE EXHAUST PIPE AFTER ADDING OIL, AND AGAIN, NO MALFUNCTION SIGNALS WERE HIGHLIGHTED ON THE DASHBOARD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059604February 23, 2004
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
WHILE DRIVING 30 MPH VEHICLE STALLED , CAUSING LOSS OF STEERING AND BRAKES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058766February 23, 2004
ENGINE AND ENGINE COOLING:ENGINE
(2000-FORD FOCUS ZTS - 29,536 MILES) IN ADDITION TO A PRIOR INCIDENT WHEN MY CAR STALLED ON HIGHWAY 635 WHEN I WAS GOING APPROX. 60 MPH IN THE CENTER LANE, IT HAS STALLED "TWICE" TODAY WITHIN JUST 1 HOUR DURING MY LUNCH BREAK! IN ALL INCIDENTS THE CAR LOST ALL POWER AND THE ENGINE STOPPED WITHOUT ANY PRIOR WARNING WHATSOEVER. IN BOTH OCCURENCES, I WAS DRIVING AT THE POSTED SPEED LIMIT AND WAS NEITHER ACCELERATING NOR DECELERATING WHEN ALL OF A SUDDEN, THE RADIO WENT OUT, WARNING LIGHTS CAME ON AND THE ENGINE DIED. I WAS STUCK IN THE EXTREME LEFT LANE OF 'US 75' AND NARROWLY MISSED BEING HIT BY MULTIPLE VEHICLES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus