Ford Focus Complaints

22,326 consumer complaints on file.

#10137354September 22, 2005
POWER TRAIN:CLUTCH ASSEMBLY:PEDAL/HAND LEVER(MOTORCYCLE)
CLUTCH PEDAL FAILED DUE TO FAILED/DEFECTIVE WELD, LEADING TO DAMAGE TO CLUTCH MASTER CYLINDER. WELD SHOWED INDICATION OF INSUFFICIENT HEAT PENETRATION. DEFECTIVE PART SHOULD HAVE NOT PASSED QUALITY INSPECTION. DEFECTIVE PART AVAILABLE. CAR STRANDED IN GEAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137360September 22, 2005
ELECTRICAL SYSTEM:IGNITION, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
WITHIN TWO WEEKS OF PURCHASING THE 2000 FORD FOCUS THE AIR BAG SENSOR BROKE, THE BRAKES BEGAN TO SQUEAL AND LESS THAN A MONTH LATER THE IGNITION LOCKED. THE CAR CANNOT BE STARTED OR MOVED DUE TO THE LOCKED IGNITION. NOTHING WAS DONE ABOUT THE BRAKES. THE AIRBAG LIGHT WAS REPLACED AT A COST TO ME OF $280.27. THE IGNITION HAS NOT BEEN REPAIRED OR ADDRESSED BY THE DEALER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137181September 21, 2005
AIR BAGS:FRONTAL
I HAD A CAR ACCIDENT ON 9-15-2005 MY AIRBAG DID NOT DEPLOY AND I BELIEVE IT SHOULD HAVE. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10137220September 21, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
2000 FORD FOCUS - IGNITION LOCK CYLINDER FAILS - IGNITION KEY WILL NOT TURN. HUNDREDS OF POSTS ON THE WEB COMPLAINING ABOUT THIS ISSUE. NO RECOURSE EXCEPT TO REPLACE THE CYLINDER - AFTER TOWING THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137238September 21, 2005
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
DT:THE CONSUMER RECEIVED A RECALL ON THE DECK LID WIRE HARNESS, THE RECALL REPAIR WAS PERFORMED AT A FORD DEALERSHIP IN 2001. THIS RECALL REPAIR DID NOT REPAIR THE PROBLEM, THE BRAKE LIGHTS AND LICENSE PLATE LIGHT FAILED AFTERWARDS. THE CONSUMER RETURNED TO THE DEALER, THERE WERE SOME REPAIRS, BUT THE CONSUMER DID NOT KNOW WHAT REPAIRS WERE EXACTLY MADE AT THAT TIME. SEVERAL MONTHS LATER, THE BRAKE LIGHTS WENT OUT BECAUSE THE CONSUMER WAS PULLED OVER BY AUTHORITIES FOR NOT HAVING BRAKE LIGHTS. THE CONSUMER RETURNED TO THE DEALERSHIP AND PAID FOR THE REPAIRS OUT OF POCKET. THE NEXT OCCURRENCE RESULTED IN THE CONSUMER SMELLING SMOKE FOR WHICH SHE COULD NOT DETERMINE THE CAUSE. SHE PULLED OVER FOR A MOMENT, AND BEGAN TO PULL OUT TO DRIVE TO THE DEALER, AND A PASSERBY HONKED THE HORN. THE CONSUMER NOTICED SMOKE COMING FORM THE TRUNK COMPARTMENT. THE CONSUMER SHUT THE ENGINE OFF, AND WHILE LOOKING FOR SOMETHING TO PUT THE FIRE OUT, BLACK SMOKE BEGAN TO ERUPT FROM THE TRUNK. UPON INSPECTION, THE FIRE HAD EXTINGUISHED BY ITSELF AND THE SMOKE WAS COMING FROM THE WIRING. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, WHO WANTED TO INSPECT THE VEHICLE FURTHER. THE DEALER SPLICED THE WIRES UP INTO THE AREA WHERE THE FIRE WAS ,AND NOW CONSUMER IS CONCERNED A FIRE MAY AGAIN OCCUR. THE CONSUMER HAS NOT CONTACTED FORD AT THIS TIME. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10137043September 20, 2005
ELECTRICAL SYSTEM:IGNITION:MODULE, LATCHES/LOCKS/LINKAGES, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ENGINE AND ENGINE COOLING:ENGINE
DT: THE CONSUMER HAD PROBLEMS WITH THE VEHICLE SINCE PURCHASE. THE VEHICLE CAUGHT ON FIRE ON SEPTEMBER 16, 2005. THE MOTOR WAS OFF, AND IT BURST INTO FLAMES. THE FIRE DEPARTMENT CAME AND THEY SAID IT LOOK LIKE IT STARTED FROM THE WIRING HARNESS. THE VEHICLE STALLED BEFORE IT CAUGHT ON FIRE. WAS HAVING THE SAME PROBLEM TWO WEEKS BEFORE, AND TOOK IT TO DEALER. THEY REPLACED SOME IGNITION ITEMS. ALSO, WAS HAVING LATCHES, BRAKES, AND ENGINE PROBLEMS. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10137066September 20, 2005
ELECTRICAL SYSTEM:IGNITION
LAST 2 YEARS HAVE HAD PROBLEMS PUTTING KEY IN IGNITION AND TURNING IT. I HAVE HAD TO JIGGLE IT AND PUSH IT IN. I GOT STRANDED AT WORK BECAUSE THE KEY WOULD NOT GO IN THE IGNITION AND TURN. I BROUGHT THE CAR TO DEALER AND THEY SAID IGNITION CYLINDER HAD TO BE REPLACED COSTING ME $392.00 FOR THE PART!!!!!! THEY SAID THAT MY STEERING COLUMN COULD POSSIBLY BREAK DURING INSTALLATION! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137070September 20, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH, EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES
THE IGNITION SWITCH DOES NOT PERMIT THE CAR TO START. THE SWITCH (XS4Z-11582-AC CVR ASY AUX FL) HAS BEEN REPLACED TWICE, ONCE AT 41,407 MILES AND AGAIN AT 57,834 MILES. THE DEALER AND AAA PROVIDED A TEMPORARY REMEDY TO THE STRANDED DRIVER, WHICH IS "WITH THE KEY IN THE IGNITION, HIT IT HARD WITH A HAMMER TO ENGAGE THE IGNITION ASSEMBLY." AAA KEEPS SPARE FORD FOCUS IGNITION SWITCHES IN ITS EMERGENCY SERVICE SUPPORT TRUCKS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137095September 20, 2005
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
DRIVING DOWN THE HIGHWAY AT ABOUT 55 MPH, CAR HESITATED, RAN REAL ROUGH, THEN RAN NORMAL UNTIL I REACHED MY DESTINATION. WHEN I REACHED MY DESTINATION CAR JUST DIED IN PARKING LOT, WOULD NOT TURN OVER, WOULD NOT DO ANYTHING. HAD CAR TOWED TO HILLSIDE FORD (NEAREST FORD DEALER). THEY CALLED ME BACK AND SAID THAT COULD NOT FIGURE OUT THE PROBLEM UNTIL THEY PUT A STARTER IN THE CAR BECAUSE THE CAR WAS NOT TURNING OVER. WHAT THE STARTER HAS TO DO WITH THE CAR DYING IS BEYOND ME? SO I SAID OK, THEY CHANGED THE STARTER, CHARGING ME OF COURSE ($180 FOR STARTER), AND THEN REALIZED THAT THE CAR STILL DIDN'T DO ANYTHING. THIS IS WHEN THEY FIGURED OUT THAT THE BATTERY CABLES WERE ALL BURNT UP. SO THEY TOLD ME THEY WOULD HAVE TO BE CHANGED (ANOTHER $90.00 FOR CABLES). SO AFTER THE STARTER AND THE BATTERY CABLES WERE CHANGED THE CAR WAS BACK TO RUNNING NORMAL. MY TOTAL BILL INCLUDING LABOR $618.00. I HAD NO CHOICE BUT TO GET THE CAR DONE BECAUSE IT IS MY ONLY SOURCE OF TRANSPORTATION. AFTER FURTHER LOOKING INTO RECALLS ON THE NHTSA WEBSITE FOR MY CAR, I REALIZED THAT THERE IS A RECALL FOR THE BATTERY CABLES ON MY FOCUS, WITH MY ENGINE AND THE SAME YEAR (RECALL #: 02V288000). I CALLED FORD AND THEY TOLD ME THAT ALL RECALLS ARE VIN SPECIFIC AND MY CAR WAS NOT ON THE LIST. THIS IS THE SAME THING THEY SAID WHEN THEY HAD A SILENT RECALL ON THE FUEL PUMP, WHICH THEY FINALLY AGREED TO TAKE CARE OF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137120September 20, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT: THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED WHEN HE DEPRESSED THE BRAKE PEDAL TO STOP THE VEHICLE LURCHED FORWARD ABOUT TWO FEET. HE HAD TO PRESS HARD ON THE BRAKES TO KEEP THE VEHICLE FROM LURCHING FORWARD. THIS DID HAPPEN EVERY TIME THE CONTACT DROVE THE VEHICLE. THE CONTACT HAS CONTACTED THE SERVICE DEALER, AND THEY STATED THAT IT COULD BE SOMETHING WITHIN THE COMPUTER, BUT THEY WERE NOT SURE WHAT WAS WRONG WITH THE VEHICLE. THEY INSTRUCTED THE CONTACT NOT TO DRIVE THE VEHICLE. THE CONTACT HAS NOT CONTACTED THE MANUFACTURER, BUT WAS GOING TO CALL AFTER HE FILED A COMPLAINT WITH NHTSA. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136932September 19, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
GOT BACK IN MY ARE AFTER FILLING WITH GAS AND THE IGNITION KEY WOULD NOT TURN IN THE IGNITION LOCK BARREL. HAD TO HAVE IT TOWED HOME. INTERNET SEARCH REVEALED THIS TO BE VERY COMMON PROBLEM WITH THIS CAR. $300-$500 TO FIX. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136739September 16, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
DT: THE CONSUMER STATES THAT THE 2002 FORD FOCUS IGNITION SWITCH FAILED. CONSUMER CANNOT GET THE CAR TO TURN ON. THE SWITCH WILL NOT TURN. THE CAR HAS BEEN LIKE THIS FOR TWO MONTHS. THE CAR IS IN THE SHOP NOW. THE MANUFACTURER HAS NOT BEEN CALLED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137753September 16, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2001 FORD FOCUS DEVELOPED PROBLEMS WITH THE FUEL PUMP.*MR THE CONSUMER SON RECEIVED RECALL 03N01 ON THE FUEL PUMP AND HAD IT REPLACED AT THE DEALER. SEVERAL MONTHS LATER THE PROBLEM RECURRED. ON SEPTEMBER 6TH THE VEHICLE WAS TAKEN TO NAPLES FORD AND THE CONSUEMR'S SON WAS TOLD THAT THE FUEL PUMP HAD INDREED FAILED AGAIN. THE DEALER WAS INFORMED THE CONSUMER THAT THEY COULD NOT REPLACED THE FUEL PUMP AGAIN FREE OF CHARGE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132634September 16, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
DT:THE CONTACT OWNS A 2001 FORD FOCUS LX. THE IGNITION KEY WOULD NOT TURN IN THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALERSHIP , AND WHEN THE CONTACT GOT THE BILL IT WAS $500, INCLUDING TOWING. THIS INCIDENT HAPPENED TWICE IN NOVEMBER 2003. IGNITION SWITCH WAS REPLACED UNDER WARRANTY, AND AGAIN ON AUGUST 8, 2005 IGNITION SWITCH FAILED. THE REPAIR INVOICE FOR AUGUST 8, 2005 STATED DIAGNOSTIC KEY WILL NOT TURN IN IGNITION, NECESSARY TO REMOVE STEERING BEZELS, REMOVE IGNITION SWITC TO DRILL LOCK CYLINDER, REMOVE GUTS AND HOUSING. ALSO, IT WAS NECESSARY TO CODE NEW LOCK CYLINDER AND INSTALL IT. THIS COST $257.00. THE FIRST TIME IT WAS TTHE DEALERSHIP THEY REPLACED THE IGNITION SWITCH CYLINDER. THE COST $103.66 AND THE TOWING WAS $85.00 . THE SECOND TIME ALL THIS WAS OUT OF POCKET, BUT THE FIRST TIME IT WAS REPLACED UNDER WARRANTY. *AK THE CONSUMER WAS REIMBURSED $195, 50% OF THE PARTS AND LABOR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136558September 15, 2005
ELECTRICAL SYSTEM:IGNITION
THIS IS THE SECOND TIME IN LESS THAN ONE YEAR THAT WE HAVE HAD TO REPLACE THE IGNITION IN OUR 2002 FOCUS SEDAN. THE KEY WILL NOT EVEN TURN IN THE IGNITION. WE HAVE HAD TO PAY FOR TOWING AND THE RENTAL OF ANOTHER VEHICLE DURING THE TIME OF REPLACEMENT OF THE IGNITION. PLEASE ISSUE A RECALL! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136651September 15, 2005
ELECTRICAL SYSTEM:IGNITION
DAUGHTER WAS ATTEMPTING TO START HER CAR AND COULD NOT GET THE KEY TO TURN. AFTER TRYING DIFFERENT KEYS. WE CALLED THE FORD DEALER WAS INFORMED THAT THE KEY CYLINDER NEEDED TO BE REPLACED. A LITTLE RESEARCH INTO THIS SHOWS THIS TO BE AN ONGOING PROBLEM WITH THESE CARS. AND AT 400 A SHOT FORD SHOULD SHOW A PROFIT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136476September 14, 2005
SEAT BELTS:REAR/OTHER
DT: THE CONTACT STATES THE DRIVER'S SIDE REAR SEAT BELT DOES NOT WORK PROPERLY ALL OF THE TIME. SOMETIMES IT WILL NOT BUCKLE, AND SOMETIMES IT WILL NOT UNBUCKLE. THE DEALERSHIP LOOKED AT IT TWICE AND THEY COULD NOT FIND ANYTHING WRONG WITH IT. THE MANUFACTURER SAID THEY WOULD NOT REPLACE THE REAR SEAT BELT BECAUSE THE DEALER COULD NOT FIND ANYTHING WRONG WITH IT. THE CONTACT NOTICED THIS APPROXIMATELY EIGHT MONTHS AGO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136507September 14, 2005
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
DT: THE CONSUMER COMPLAINED ABOUT A VEHICLE SPEED CONTROL PROBLEM. THIS PROBLEM HAS BEEN OCCURRING SINCE THE CONSUMER PURCHASED THE VEHICLE ON MARCH 1, 2000. THE CONSUMER TOOK VEHICLE TO DEALER, AND THEY TOLD HER THERE WAS NO PROBLEM. THERE IS NHTSA RECALL 99V346000 ON THIS ISSUE FOR THE 2000 FORD .FOCUS ZX3. THE CONSUMER OWNS A ZTS 2000 FORD FOCUS, WHICH IS NOT INCLUDED IN THE RECALL. ALSO, THERE IS A FUEL SYSTEM PROBLEM. VEHICLE EXPERIENCES HESITATION, LOSS OF POWER, SURGING, AND DYEING THIS PROBLEM FIRST STARTED ON JUNE 1, 2004. WHEN THE CONSUMER TOOK VEHICLE TO A DEALERSHIP FOR REPAIRS THEY TOLD HER THEY THOUGHT IT WAS THE FILTER IN THE FUEL TANK. THERE IS NHTSA RECALL CAMPAIGN 03V482000. THE DEALERSHIP TOLD HER THAT THIS VEHICLE IS NOT INCLUDED IN THE RECALL BECAUSE IT IS A ZTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136363September 13, 2005
ELECTRICAL SYSTEM
ENGINE COMPARTMENT FIRE (FOUR DAYS AFTER FORD DEALERSHIP REPLACED IGNITION LOCK CYLINDER). *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10136157September 12, 2005
AIR BAGS:FRONTAL
THE AIRBAG DEPLOYED AND BURNED THE DRIVER. THE CAR FILLED WITH SMOKE IMMEDIATELY. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

← Back to Ford Focus