Ford Focus Complaints

22,326 consumer complaints on file.

#10140598October 24, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH WENT OUT WHILE MY WIFE WAS AT WORK. HAD TO GET THE IGNITION SWITCH REPLACED. FORD DEALER WANTED AT MIN. OF $100 PLUS PARTS INDEPENDENT MECHANIC REPLACED IT FOR $65 PLUS PARTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140610October 24, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL, STRUCTURE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT: THE CONSUMER STATED THAT WHILE DRIVING, THE CRUISE CONTROL ACTIVATED BY ITSELF AND CAUSED THE VEHICLE TO ACCELERATE. THE ACCELERATION WAS RAPID IN NATURE. THE CONTACT WAS NOT ATTEMPTING TO USE THE CRUISE CONTROL AT THAT TIME, SHE WAS APPROACHING A STOP SIGN. THE VEHICLE HAS NOT BEEN TO DEALER OR A MECHANIC FOR A DIAGNOSIS OF THE PROBLEM. *AK THE CONSUMER ALSO STATED THE WINDSHIELD LINING WAS COMING APART, ONE OF THE ROTORS WERE WARPED. UPDATED 11/29/05. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140519October 23, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
2000 FORD FOCUS IGNITION SWITCH WILL NOT TURN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140524October 23, 2005
ELECTRICAL SYSTEM:IGNITION
I HAVE A 2003 FORD FOCUS ZX3, IT HAS JUST A LITTLE OVER 48,000 MILES. ONE MORNING (OUT OF BLUE), THE KEY LOCK WOULD NOT TURN OVER. LUCKILY, I WAS HOME. AS A RESULT, I HAD IT TOWED INTO A FORD DEALERSHIP. WAS CHARGED AN ARM AND A LEG BY THE TOWING COMPANY (FORD DEALER RECOMMENDED) AND TO MAKE THINGS WORSE, FOUND OUT THAT MY EXTENDED WARRANTY DID COVER A (KEY/IGNITION CYLINDER) REPLACEMENT COMPARTMENT, WOULD OF BEEN COVERED IF IT WERE THE SWITCH/ELECTRICAL COMPONENTS OF THE SWITCH. IN THE END, I HAD TO PAY OVER $500 FOR A PART THAT APPARENTLY IS GEARED OR EXPECTED TO FAIL ON NEWER FOCUSES (ACCORDING TO TOW CO., FORD MAINTENANCE STAFF, AND THE RANDOM INTERNET SEARCHES). I CALLED FORD DIRECTLY, AND AT THIS POINT THEY DO NOT HAVE A RECALL BECAUSE THE GOVERNMENT HASN'T DETERMINED IT TO BE A SAFETY PROBLEM (THEY ACKNOWLEDGE A PROBLEM ALSO). I GUESS IF I WERE STUCK UP IN THE SNOW PACKED SANDIA MOUNTAINS AND MY TOES FROZE OFF, HEY MAYBE THEY WOULD CONSIDER IT A PROBLEM. PLEASE, CAN YOU CHECK INTO THIS, I HATE TO SEE OTHER UNSUSPECTING BUYERS, DRIVERS, GET HIT WITH THIS UNNECESSARY BURDEN AND OUT-OF-POCKET EXPENSE. ANY ASSISTANCE YOU CAN PROVIDE, WILL BE GREATLY APPRECIATED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140538October 23, 2005
FUEL SYSTEM, GASOLINE
OUR 2002 FORD FOCUS STALLS, HESITATES AROUND 1/4 OF A TANK. SYMPTOMS SIMILAR TO FUEL DELIVERY MODULE COMPLAINT OF PREVIOUS YEAR MODELS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140513October 22, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
KEY STARTED GETTING HARD TO INSERT INTO IGNITION SWITCH. KEY WOULDN'T TURN OVER SEVERAL TIMES BEFORE, BUT ALWAYS MANAGED TO WIGGLE IT TO GET IT STARTED. IT FINALLY FAILED COMPLETELY RESULTING IN A MISSED DOCTOR'S APPOINTMENT FOR MY 69 YEAR OLD MOTHER. MATTHEWS FORD IN ASHEVILLE, NC SAYS THAT THIS HAPPENS OFTEN AND THEY REPLACE THEM ALL THE TIME. WILL COST AT LEAST $250 TO GET THE IGNITION SWITCH REPLACED AND MORE FOR A TOW. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140431October 21, 2005
STEERING:COLUMN
STEERING WHEEL ADJUSTMENT IS FAILING, DIFFICULT FOR ADJUSTING LEVER TO STAY IN LOCKED POSITION, SOMETIMES DISENGAGING WHILE VEHICLE IS BEING DRIVEN. DEALER SAYS THAT THE ENTIRE STEERING COLUMN MUST BE REPLACED AT A COST OF $1000, BECAUSE INDIVIDUAL PARTS ARE NOT AVAILABLE TO FIX THE PROBLEM. FORD HAS NO TECHNICAL SERVICE BULLETINS FOR THIS PROBLEM, AND I AM NOT AWARE OF ANY SECRET WARRANTIES THAT APPLY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140312October 20, 2005
ELECTRICAL SYSTEM:HORN
1. MOST RAIN OR SNOW (WET CONDITION) DRIVING CAUSES PARTIAL OR COMPLETE FAILURES OF HORNS 2. IF CAR IS DRIVE IN WET OR SNOW CONDITIONS, THE HORNS FAIL. THIS IS A PARTIAL FAILURE WHERE HORN ARE BARELY AUDIBLE, OR IN HEAVY WET AND COLD ( FREEZING CONDITIONS) HORNS FAIL COMPLETELY. IN ALL CASES TO DATE, OVER TIME,( USUALLY WEEKS ) HORN RETURNS TO NORMAL FUNCTION DURING DRY/AND WARM UP PERIODS. DO DATE NO CONSEQUENCES. (3) FORD DEALERSHIP HAS REPLACED HORNS 2 TIMES (THERE IS A FORD SERVICE BULLETIN) HOWEVER, HAS NOT CHANGED THE CONDITION, IT CONTINUES. OLD PART KEPT BY DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140327October 20, 2005
ENGINE AND ENGINE COOLING:ENGINE
WHEN MY VEHICLE SHIFTER IS IN NEUTRAL (I HAVE AN AUTOMATIC TRANS) AND THE BRAKE IS PRESSED CLUSTERS ON THE DASH ILLUMINATE (OIL LIGHT, CHECK ENGINE LIGHT, BATTERY LIGHT.) THE ENGINE STALLS AND I LOOSE POWER STEERING AND POWER BRAKES MAKING THE VEHICLE EXTREMELY DIFFICULT TO STOP AND STEER ESPECIALLY IF I AM ON THE FREEWAY DOING 65!. IT SEEMS TO DO IT MOST OFTEN WHEN I AM ON THE FREEWAY GOING DOWN A HILL IN NEUTRAL AND THE BRAKE IS PRESSED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140345October 20, 2005
FUEL SYSTEM, GASOLINE
THERE IS A RECALL PROGRAM ON THE 2001 FORD FOCUS THAT I OWN WHICH I WAS NOTIFIED OF IN WRITING BY LETTER. (03N01) THE LETTER STATES THAT THE FUEL PUMP IS FAULTY AND NEEDS TO BE REPLACED IF THE CAR IS EXHIBITING STALLING, SPUTTERING, CUTTING OFF, ETC. MY CAR DID ALL OF THOSE THINGS. THE LETTER ALSO STATES THAT THE REPAIR SHOULD TAKE 1/2 DAY. WHEN I TOOK THE CAR TO BE REPAIRED THE DEALERSHIP DID NOT ACKNOWLEDGE THAT THERE IS A PROBLEM AND REPAIRED SOMETHING TOTALLY DIFFERENT AT MY EXPENSE DESPITE THE FACT THAT I HAVE A LETTER. THE REPAIR THEY DID ALSO TOOK 4 DAYS. I WAS OUT OF POCKET FOR THE REPAIR. THE CAR IS NOW STALLING AND CUTTING OFF CONSTANTLY PUTTING MY FAMILY AND MYSELF IN A GREAT DEAL OF DANGER. I CALLED THE NUMBER ON THE LETTER I RECEIVED ABOUT THE RECALL. THE REPRESENTATIVE NAMED MOHAMMED WAS OF NO ASSISTANCE TELLING ME THAT I NEEDED TO HAVE THE PROBLEM DIAGNOSED AT THE DEALERSHIP. I EXPLAINED TO HIM THAT I DID ALREADY TAKE THE CAR AND HAVE IT DIAGNOSED WITH THE SYMPTOMS DESCRIBED ON THE LETTER PAID FOR THE REPAIR THAT WAS DONE THOUGH THE DEALERSHIP REFUSED TO REPLACE THE FUEL PUMP. I AM AFRAID THAT IF THE CAR IS NOT REPAIRED SOON, AT FORD'S EXPENSE THERE IS THE POSSIBILITY OF DANGER TO MY FAMILY OR MYSELF. LYNDON, MOHAMMED'S SUPERVISOR ALSO SPOKE WITH ME AND REPEATED THE SAME THINGS I TOLD HIM OVER AND OVER OFFERING NO ASSISTANCE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140391October 20, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, TIRES, EXTERIOR LIGHTING:BRAKE LIGHTS, VISIBILITY:WINDSHIELD WIPER/WASHER, ENGINE AND ENGINE COOLING, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, ELECTRICAL SYSTEM:IGNITION:SWITCH, ELECTRICAL SYSTEM:STARTER ASSEMBLY
DT: THE CONTACT STATED THE IGNITION SWITCH FAILED THREE TIMES WITHIN A YEAR AND A HALF. THE FIRST TIME, SHE WENT TO START THE CAR, THE IGNITION WOULD NOT TURN OVER. THE CAR WAS TOWED AND REPAIRED. THE SECOND FAILURE WAS APPROXIMATELY ONE YEAR LATER AND THE SAME THING HAPPENED. THE CAR WAS TOWED AND REPAIRED FOR THE SECOND TIME. THE THIRD FAILURE HAPPENED THIS WEEK, WENT TO START THE CAR AND IT WOULD NOT START AGAIN. IT IS BEING REPAIRED NOW. THE DEALERSHIP STATED IT COULD POSSIBLY BE THE STARTER ALONG WITH THE IGNITION SWITCH. *AK IN DEC 2001 THE CONSUMER WAS INVOLVED IN AN ACCIDENT DUE TO A PROBLEM WITH THE TIRES AND THE REAR AXLE. THE TRANSMISSION COOLER LINES WERE REPLACED. THE BRAKE LIGHTS AND HEATER DID NOT WORK. THE EGR TUBE WAS REPLACED. THE WIPER ARM WAS BROKEN. THE ENGINE LIGHT STAYED ON ALL TIME. THE DRIVER SIDE MIRROR HAD TO BE REPLACED. UPDATED 01/11/06. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10140257October 19, 2005
SUSPENSION:REAR
DT: THE CONTACT EXPERIENCED A NOISE FROM THE REAR END. THE NOISE BECAME LOUDER OVER THE PAST WEEK. THE CONTACT TOOK THE VEHICLE TO A FORD DEALER, WHO NOTED THIS WAS AN ISSUE WITH THE WHEEL BEARINGS. THE WHEEL BEARINGS WERE REPLACED UNDER A SPECIAL SERVICE CAMPAIGN IN 2003 ON A CUSTOMER SATISFACTION PROGRAM. THE NETS, 01I017. THIS WAS NOT COVERED BECAUSE IT WAS NOT UNDER RECALL OR ANY TYPE OF WARRANTY THE SECOND TIME AROUND. THE WHEEL BEARINGS WERE CRACKED AND THE BEARINGS WILL NOT BE COVERED BY THIS AGAIN. THE CONTACT CALLED THE FORD DEALER MANAGER, AND FORD MANUFACTURER WHO OFFERED NO ASSISTANCE. THE CONTACT PLANNED TO HAVE THIS REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140278October 19, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: THE CONSUMER COMPLAINED ABOUT A TRANSMISSION PROBLEM. WHILE DRIVING AT ANY SPEED THE TRANSMISSION WOULD SLIP. THE VEHICLE WAS NOT IN CRUISE CONTROL, THE CONSUMER MANUALLY PUSHED THE ACCELERATOR PEDAL AND THE TRANSMISSION WOULD SLIP INTO NEUTRAL. AFTER 10 TO 20 SECONDS IT WOULD GO BACK INTO DRIVE. AT TIMES WHEN STOPPING AT A TRAFFIC LIGHT THE VEHICLE WOULD ATTEMPT TO SURGE FORWARD. THE DEALERSHIP WAS UNABLE REPRODUCE THE PROBLEM, THEREFORE THIS COULD NOT BE FIXED. *AK (11/23/05) RECALL CAMPAIGN#03V482000. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140129October 18, 2005
VEHICLE SPEED CONTROL
THE VEHICLE HAS A RECALL FOR THE SPEED CONTROL CABLE AND SERVO UNIT (99V346000). THE DEALER AND FORD MOTOR CO. SERVICE STATE THAT THE RECALL DOESN'T APPLY TO MY VEHICLE EVEN THOUGH I HAVE THE PROBLEM DESCRIBED IN THE RECALL WHICH IS A FAULTY SERVO UNIT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140142October 18, 2005
AIR BAGS:FRONTAL
MY SON WAS DRIVING OUR 2001 FORD FOCUS WAGON ON 10/14/05 WHEN HE WAS INVOLVED IN A FRONTAL COLLISION IN WHICH BOTH AIRBAGS DEPLOYED. HE SUSTAINED 2ND DEGREE BURNS ON HIS LEFT ARM, FROM WRIST TO ELBOW, DUE TO THE AIRBAG CHEMICALS VENTING IN AN IMPROPER WAY. HE IS BEING TREATED BY A PHYSICIAN FOR HIS INJURIES. THE VEHICLE IS NOT BEING DRIVEN AT PRESENT. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10140166October 18, 2005
ELECTRICAL SYSTEM:IGNITION
MY 2001 FORD FOCUS' IGNITION CYLINDER STRIPPED AND BROKE. THE KEY WILL NOT TURN IN THE IGNITION. I HAVE DONE SOME RESEARCH AND HAVE FOUND THAT THIS IS A VERY COMMON PROBLEM WITH FOCUS'. I FEEL THAT THERE SHOULD BE A RECALL ON THESE PARTS AND REIMBURSEMENTS BE MADE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140167October 18, 2005
POWER TRAIN:CLUTCH ASSEMBLY:PEDAL/HAND LEVER(MOTORCYCLE)
I HAVE A 2003 ZTS WITH A 5 SPEED. AFTER DRIVING ROUGHLY 40 MILES NONSTOP WHEN THE TEMPERATURE IS 85 AND ABOVE, THE FIRST TIME I PUSH THE CLUTCH PEDAL IN THE PEDAL IS REALLY STIFF, LIKE A SUPER DUPER HEAVE DUTY CLUTCH. BY THE 2ND OR 3D TIME I PRESS IT IN IT'S NORMAL AGAIN. THE CAR SHIFT FINE.. JUST HAS THIS REALLY STIFF PEDAL FOR 1 OR TWO PUSHES AFTER AN 40 MILE TRIP IN HOT TEMPERATURES. FORD AGREED, AFTER A TON OF COMPLAINING, TO REPLACE THE CLUTCH MASTER CYLINDER, BUT IT NEVER HELPED. THE CAR HAS 35,000 AND 95% OF THOSE MILES ARE ON THE INTERSTATE SO THERE "SHOULD BE" NEXT TO NO WEAR ON THE CLUTCH ITSELF. THIS STARTED HAPPENING AT ABOUT 28,000 MILES. NOW THAT THE TEMPERATURES HAVE FALLEN BACK TO MID 70'S FOR DAYTIME HI'S THE PROBLEM IS ALMOST NON-EXISTENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139843October 17, 2005
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
DT: THE CONTACT OWNS A 2001 FORD FOCUS. THERE IS NHTSA RECALL 03V482000 REGARDING THE FUEL SYSTEM FOR THIS YEAR, MAKE, AND MODEL VEHICLE, BUT THIS VEHICLE IS NOT INCLUDED IN THE RECALL. . HE EXPERIENCED LOSS OF POWER WHILE DRIVING. THE VEHICLE STALLED FOUR TIMES. THERE WAS HESITATION AND A VIBRATION WITH BEFORE IT LOST POWER. THE VEHICLE STALLED APPROXIMATELY 50 TIMES BEFORE THE CONTACT COULD ACTUALLY DRIVE THE VEHICLE AFTER IT WAS PARKED. THIS USUALLY HAPPENED AFTER THE VEHICLE HAS BEEN PARKED OVERNIGHT. BUT IT DOES HAPPEN SOMETIMES AT RANDOM. NO WARNING LIGHTS ILLUMINATED, INDICATING THAT THERE IS A PROBLEM WITH THE VEHICLE. . THE SERVICE DEALER STATES THAT THERE IS NOTHING WRONG WITH THE VEHICLE AND CAN NOT OFFER ANY ASSISTANCE. THE MANUFACTURER SAID THAT THIS VEHICLE WAS NOT INCLUDED IN THE RECALL BECAUSE IT HAD A DIFFERENT FUEL DELIVERY SYSTEM. THEY REFERRED HIM TO THE DEALERSHIP TO HAVE THE VEHICLE REPAIRED AT HIS OWN COST. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139850October 17, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION LOCKS UP. THIS IS THE SECOND TIME I'VE HAD TO REPLACE THIS IGNITION. THIS TIME ITS COSTING ME $397. APPARENTLY MANY OTHER FOCUS 2000 USERS HAVE THE SAME PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139826October 16, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I PURCHASED THIS CAR IN SEPT. 2003, BRAND NEW. THIS SPRING, WITH ONLY 23000 MILES ON IT, THE CAR BEGAN MAKING AN AWFUL GRINDING NOISE. I TOOK IT TO THE DEALERSHIP THE NEXT DAY, AND THEY HAD TO REPLACE THE FRONT ROTORS, AT A PRICE TAG OF NEAR $400. OF COURSE MY WARRANTY DID NOT COVER IT. I AM VERY DISAPPOINTED IN THIS CAR, AND IN FORD FOR SELLING A CAR THAT OBVIOUSLY HAS A FAULTY, POORLY MADE BRAKING SYSTEM. ONLY 4 MONTHS AFTER THE INITIAL REPAIR, I HAVE BEGUN HAVING PROBLEMS WITH THE CAR AGAIN. I WILL ABSOLUTELY NEVER PURCHASE ANOTHER FORD AGAIN. I AM VERY UNIMPRESSED WITH THEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus